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Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Memory Card Problems
Message Appears Prompting You to Reset Ink Levels
Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
You can select

Download the Latest Software

from the Home screen of this manual or visit Epson's

driver download site (

U.S. downloads

or

Canadian downloads

).

•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

or

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

or

Apps

screens, depending

on your version of Windows.

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Summary of Contents for ET-2550

Page 1: ...ET 2550 User s Guide ...

Page 2: ......

Page 3: ...er and Sleep Timer Settings Windows 20 Changing the Power and Sleep Timer Settings OS X 22 Epson Connect Solutions for Smartphones Tablets and More 23 Using Epson Email Print 23 Using the Epson iPrint Mobile App 23 Using Epson Remote Print 24 Using AirPrint 24 Using Google Cloud Print 25 Setting Up Google Cloud Print on a Chromebook 26 Wi Fi Networking 28 Wi Fi Infrastructure Mode Setup 28 Selecti...

Page 4: ...riginals on the Scanner Glass 49 Copying 51 Copying Documents or Photos 51 Selecting Print Settings for Copies 52 Paper Size Settings Copying 53 Copying Options 54 Printing from a Computer 55 Printing with Windows 55 Selecting Basic Print Settings Windows 55 Print Quality Options Windows 57 Multi Page Printing Options Windows 58 Selecting Double sided Printing Settings Windows 58 Double sided Prin...

Page 5: ...anaging Color OS X 81 Color Matching and Color Options OS X 82 Selecting Printing Preferences OS X 83 Printing Preferences OS X 84 Printing Your Document or Photo OS X 85 Checking Print Status OS X 86 Cancelling Printing Using a Product Button 86 Scanning 87 Starting a Scan 87 Starting a Scan Using the Product Control Panel 87 Changing Default Scan Button Settings 89 Starting a Scan Using the Epso...

Page 6: ...tings 125 Scanning with OS X Using Image Capture 126 Available Scan Settings OS X Image Capture 128 Scanning Special Projects 128 Scanning to a PDF File 129 Restoring Photo Colors as You Scan 132 Using Memory Cards With Your Product 134 Inserting a Memory Card 134 Memory Card Types 135 Memory Card File Specifications 135 Removing a Memory Card 135 Printing from a Memory Card 136 Viewing and Printi...

Page 7: ...anel 159 Checking the Nozzles Using a Computer Utility 162 Print Head Cleaning 163 Cleaning the Print Head Using the Product Control Panel 164 Cleaning the Print Head Using a Computer Utility 165 Power Ink Flushing 168 Flushing the Ink Using a Computer Utility 168 Print Head Alignment 169 Aligning the Print Head Using the Product Control Panel 170 Aligning the Print Head Using a Computer Utility 1...

Page 8: ...oblems 190 Product Makes Noise But Nothing Copies 191 Product Makes Noise When It Sits for a While 191 Solving Paper Problems 191 Paper Feeding Problems 191 Paper Jam Problems Inside the Product 192 Paper Ejection Problems 194 Solving Problems Printing from a Computer 195 Nothing Prints 195 Product Icon Does Not Appear in Windows Taskbar 196 Printing is Slow 196 Solving Page Layout and Content Pro...

Page 9: ... Scanned Image 211 Ripple Patterns Appear in an Image 211 Image is Scanned Upside Down 211 Scanned Image Colors Do Not Match Original Colors 212 Scan Area is Not Adjustable in Thumbnail Preview 212 Scanned Image Edges are Cropped 212 Solving Memory Card Problems 213 Memory Card Does Not Fit Into a Slot 213 Cannot View or Print Photos from a Memory Card 213 Cannot Transfer Photos To or From a Memor...

Page 10: ...face Specifications 225 Safety and Approvals Specifications 225 Notices 227 Important Safety Instructions 227 General Product Safety Instructions 227 Wireless Connection Safety Instructions 229 LCD Screen Safety Instructions 229 FCC Compliance Statement 229 Trademarks 230 Copyright Notice 231 A Note Concerning Responsible Use of Copyrighted Materials 231 Default Delay Times for Power Management fo...

Page 11: ...ET 2550 User s Guide Welcome to the ET 2550 User s Guide For a printable PDF copy of this guide click here 11 ...

Page 12: ... amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do no fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damag...

Page 13: ...Using AirPrint Using Google Cloud Print Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Adjusting Control Panel Position Changing LCD Screen Language Parent topic Product Basics Control Panel Buttons and Lights 1 The power button and the power light 2 The home button 3 The arrow buttons and the OK button...

Page 14: ...the release bar and gently push the panel down Caution Do not lower the control panel without first squeezing the release bar or you may damage your product Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Press the arrow buttons to select Setup and press the OK button 3 Press the arrow butto...

Page 15: ...he arrow buttons to select a language and press the OK button 6 Press the home button to exit Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Top Product Parts Inside Product Parts Back Parent topic Product Basics 15 ...

Page 16: ...Product Parts Top 1 Edge guide 2 Sheet feeder 3 Paper support 4 Feeder guard 5 Control panel 6 Output tray 7 Paper stopper 16 ...

Page 17: ...1 Document cover 2 Scanner glass 3 Memory card slot Parent topic Product Parts Locations 17 ...

Page 18: ...Product Parts Inside 1 Scanner unit 2 Ink tanks 3 Ink tank unit 4 Print head in home position Parent topic Product Parts Locations 18 ...

Page 19: ...atically if it is not used for a period of time You can adjust the time period before power management but increasing the time reduces the product s energy efficiency Changing the Power Off Timer Setting From the Control Panel Changing the Power and Sleep Timer Settings Windows Changing the Power and Sleep Timer Settings OS X Parent topic Product Basics 19 ...

Page 20: ...press the OK button You see this screen 5 Press the up or down arrow buttons to select the length of time after which you want the product to automatically turn off when it is not in use Then press the OK button 6 Press the home button to exit Parent topic The Power Off and Sleep Timers Changing the Power and Sleep Timer Settings Windows You can use the printer software to change the time period b...

Page 21: ...you want the product to automatically turn off when it is not in use as the Power Off Timer setting 7 Click Send 8 Select the time period you want before the product goes to sleep as the Sleep Timer setting 9 Click Send 10 Click OK to close the open program windows Parent topic The Power Off and Sleep Timers 21 ...

Page 22: ...an or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Printer Settings You see this window 4 Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting 5 Select the time period you want before the product goes to sleep as the Sleep Timer setting 6...

Page 23: ...to your product 1 Set up your product for network printing See the link below 2 If you did not already set up Email Print when you installed your product software visit epson com connect to learn more about Email Print check compatibility and get detailed setup instructions 3 Send an email with attachments to your product s Email Print address Note Both the email and any attachments print by defau...

Page 24: ...nabled product anywhere in the world 1 Set up your product for network printing See the link below 2 Visit epson com connect to learn more about Remote Print and how to download the software 3 Download and install the Remote Print software 4 Obtain the email address and optional access key of the Epson product you want to use for printing and enter this address during Remote Print setup 5 Select t...

Page 25: ...our Epson product for network printing See the link below Note Make sure your Epson printer and computer are connected to the same network before starting the Google Cloud Print setup 1 Connect your device to the same network that your Epson product is using 2 Print a network status sheet 3 Locate your product s IP address on the network status sheet 4 Enter the IP address into the address bar of ...

Page 26: ...le Cloud Print on a Chromebook With a Google Account you can print from a Chromebook without drivers or cables Set up your Epson product for network printing See the link below Note Make sure your Epson product is connected to your wireless network before starting the Google Cloud Print setup 1 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chrome...

Page 27: ...ect OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page Your product is now linked to your Google Account and can be accessed from any Chromebook iPhone or Android phone with Internet access For more information on using Google Cloud Print visit Epson Support Parent topic Using Google Cloud Print Related topics Wi Fi Networking 27 ...

Page 28: ...inting a Network Status Sheet Changing or Updating Network Connections Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 28 ...

Page 29: ...ollow the instructions on the Start Here sheet and install the necessary software The installer program guides you through network setup Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network d...

Page 30: ...press the right arrow button to move to the next character To switch between ABC uppercase abc lowercase or 123 numbers and symbols press the home button To delete characters press the left arrow When you finish entering characters press the OK button 6 If you want to print a network setup report press the start button Otherwise press the stop button 7 Press the home button to exit The WiFi symbol...

Page 31: ... 4 devices When operating in this mode your product displays an AP connection symbol on the LCD screen Peer to peer mode The product communicates one to one with another Wi Fi Direct capable device When operating in this mode your product displays a Direct or D connection symbol on the LCD screen To disconnect a peer to peer mode connection release the connection to your product from your computer...

Page 32: ...ect Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Direct Setup and press the OK button 4 Press the arrow buttons to select Connection Setup and press the OK button 5 Press the down arrow button then press the OK button to change the Wi Fi Direct password Note If you have already connected devices or computers to your product via Wi Fi Direct they...

Page 33: ...tons to scroll through characters Then press the right arrow button to move to the next character To switch between ABC uppercase abc lowercase or 123 numbers and symbols press the home button To delete characters press the left arrow When you finish entering characters press the OK button 7 Press the OK button You see a screen like this 33 ...

Page 34: ...ur network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details ...

Page 35: ...ctions on the LCD screen to complete WPS setup Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network 1 Press the home button if necessary 2 Press the arrow buttons to select Setup and press the OK button You see this screen 35 ...

Page 36: ...ation Examine the settings shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection to a Wi Fi Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent topic Wi F...

Page 37: ...nections Related tasks Printing a Network Status Sheet Changing a USB Connection to a Wi Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the ...

Page 38: ...sable your product s Wi Fi features if you change your network connection type or need to solve a problem with your network connection Note Before disabling Wi Fi features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and p...

Page 39: ...Parent topic Changing or Updating Network Connections 39 ...

Page 40: ...ading Capacity Available Epson Papers Paper or Media Type Settings Product Software Selecting the Paper Source Settings Control Panel Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward then raise the paper support and its extension 40 ...

Page 41: ...2 Pull out the output tray and open the paper stopper on the end Note If you print on legal size or longer paper leave the paper stopper closed 3 Slide the edge guide to the left 41 ...

Page 42: ...s first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 5 Do one of the following Insert paper glossy or printable side up and short edge first against the right side and beneath the line on the left edge guide 42 ...

Page 43: ...nst the right side Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown 6 Slide the edge guide against the paper but not too tightly Then flip the feeder guard back 43 ...

Page 44: ... load envelopes that are curled folded or too thin or that have plastic windows Check the paper package for any additional loading instructions If you use paper with binder holes load only one sheet at a time and use only these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm Parent topic Loading Paper Related references Paper Loading Capacity P...

Page 45: ...opes 105 241 mm You can print 2 sided print jobs manually Load up to 30 Letter 8 5 11 inches 216 279 mm or smaller sized sheets for manual 2 sided print jobs Load 1 sheet of Legal 8 5 14 inches 216 356 mm sized paper for manual 2 sided print jobs Parent topic Loading Paper Available Epson Papers You can purchase genuine Epson ink and paper at epson com ink3 U S sales or epson ca Canadian sales You...

Page 46: ...254 mm S041465 20 Letter 8 5 11 inches S042183 25 216 279 mm S041667 50 Parent topic Loading Paper Paper or Media Type Settings Product Software For this paper Select this Paper Type or Media Type setting Plain paper Plain Paper Bright White Paper Epson Bright White Paper Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Presentation Paper Matte Premium Presentation Paper Matte Eps...

Page 47: ...ferent from the products default paper settings Paper Paper Configuration to turn on or off the automatic display of the paper settings selection screen after paper is loaded in the product 4 Press the home button to exit Paper Type Settings Control Panel Parent topic Loading Paper Paper Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright ...

Page 48: ...For this paper Select this Paper Type setting Envelope Envelope Parent topic Selecting the Paper Source Settings Control Panel 48 ...

Page 49: ...not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover 49 ...

Page 50: ...your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass If you are scanning in Full Auto mode or using thumbnail preview in another mode in Epson Scan the edges of your original may be cropped by about 0 2 inch 4 5 mm from the top and side edges Manually position your original away from the edges to prevent cropping 3 Close the document cover gently to keep your origina...

Page 51: ... sizes and types of paper including Epson special papers 1 Place your original document or photo on the product 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the arrow buttons to select Copy and press the OK button You see this screen 5 To print more than one copy press the up or down arrow button to select the number up to 99 6 Press the left or...

Page 52: ...art button Note To cancel copying press the stop button Parent topic Copying Related references Available Epson Papers Paper Loading Capacity Paper Size Settings Copying Copying Options Related tasks Loading Paper in the Sheet Feeder Related topics Placing Originals on the Product Selecting Print Settings for Copies You can change the settings used for printing copies 1 Press the down arrow button...

Page 53: ... and press the left or right arrow button to select the option you want for the setting 3 When you finish selecting settings press the OK button Paper Size Settings Copying Copying Options Parent topic Copying Paper Size Settings Copying Select the Paper Size setting that matches the paper you loaded Note You can copy on these paper sizes 4 6 inches 102 152 mm 5 7 inches 127 178 mm Letter 8 5 11 i...

Page 54: ...izes the image by the percentage you select as the Custom Size setting Custom Size 25 to 400 Sizes the copy at the selected percentage unless you select Auto Fit as the Reduce Enlarge setting Paper Size Various sizes Selects the paper size for the copy printout Paper Type Plain Paper Adjusts printer settings for the selected paper type see the list of control panel paper types Prem Glossy Quality ...

Page 55: ...nt with your product using any Windows application as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Selecting Extended Settings Windows Printing Your Document or Photo Windows Selecting Default Print Settings Windows Changing Automatic Upda...

Page 56: ... to view your print settings You see the Main tab of your printer settings window 4 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size 5 Select the orientation of your document Note If you are printing an envelope select Landscape 56 ...

Page 57: ...tiple copies and arrange their print order select the Copies options 12 To reduce noise during printing when you select Plain Paper Bright White Paper select Quiet Mode printing will be slower 13 To preview your job before printing select Print Preview 14 To save your print job as a project that can be modified and combined with other print jobs select Job Arranger Lite Print Quality Options Windo...

Page 58: ...rent topic Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one of the 2 Sided Printing options on the Main tab Note You will need to print one side and flip the paper over manually to print the other side Note Some options may be pre selected or unavailable depending on other settings you have chosen or i...

Page 59: ...tab 5 Print a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows Parent topic Printing with Windows 59 ...

Page 60: ...dow to set up your double sided print job Binding Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Booklet checkbox to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows 60 ...

Page 61: ... size your image to fit the paper you loaded Select the size of the your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the follo...

Page 62: ... printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Color C...

Page 63: ...ones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intenti...

Page 64: ...eadability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print q...

Page 65: ...date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options ta...

Page 66: ...e your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK 66 ...

Page 67: ...additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button 67 ...

Page 68: ...Extended Settings window Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Always Spool RAW Datatype Increases print speed and may solve other printing problems Page R...

Page 69: ...fine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Parent topic Selecting Extended Settings Windows Printing Your Document or Photo W...

Page 70: ...You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows 70 ...

Page 71: ...ue Parent topic Printing Your Document or Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in...

Page 72: ...em as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer sett...

Page 73: ...you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Sof...

Page 74: ...eature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with OS X You can print with your product using any OS X printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings OS ...

Page 75: ...ent or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details b...

Page 76: ... The print window may look different depending on the version of OS X and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing 76 ...

Page 77: ...t window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu 77 ...

Page 78: ...per Check the paper type settings list for details 10 Select the Print Quality setting you want to use 11 Select any of the available print options Print Quality Options Mac OS X Print Options OS X Parent topic Printing with OS X Related references Paper or Media Type Settings Product Software Related tasks Selecting Page Setup Settings OS X 78 ...

Page 79: ...photos and graphics with good quality and print speed High Quality For photos and graphics with high print quality Parent topic Selecting Basic Print Settings OS X Print Options OS X You can select any of the print options to customize your print Some options may be unavailable depending on other settings you have chosen Grayscale Prints text and graphics in black or shades of gray Mirror Image Le...

Page 80: ...window Note If you are printing an envelope select the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing with OS X Selecting Print Layout Options OS X You can select a variety of layout options for your document or photo by selecting Layout from the pop up menu on the print window ...

Page 81: ...int window To print only selected pages in a multi page document select an option from the Pages to Print pop up menu To adjust the order in which pages are printed select an option from the Page Order pop up menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu Parent topic Printing w...

Page 82: ...rint window Note The available settings on the Color Options menu depend on the option you selected on the Color Matching menu 4 Select one of the available options Color Matching and Color Options OS X Parent topic Printing with OS X Color Matching and Color Options OS X You can select from these settings on the Color Matching and Color Options menus 82 ...

Page 83: ...color contrast and sharpness of flawed photos Click the arrow next to Advanced Settings and select the Fix Red Eye setting to reduce or remove red eye in photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cas...

Page 84: ...nting Preferences OS X You can select from these settings on the Options or Driver tab Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing when you select Plain Paper Bright White Paper as the paper Type or Media Type setting High Speed Printing Speeds up printing but may reduce print quality 84 ...

Page 85: ... not change the default setting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences OS X Printing Your Document or Photo OS X Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status OS X Parent topic Printing with OS X Related tasks Selecting Basic Print Settings OS ...

Page 86: ... and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings Parent topic Printing Your Document or Photo OS X Cancelling Printing Using a Product Button If you need to cancel printing pr...

Page 87: ...pics Placing Originals on the Product Starting a Scan Using the Product Control Panel You can scan an image to your computer using your product s control panel buttons Your product automatically selects suitable default scan settings but you can view or change them as necessary 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your co...

Page 88: ...m an option screen on your computer Note This works with MAPI type email such as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail To Computer WSD lets you manage network scanning in Windows 8 x Windows 7 or Windows Vista English only Note To use this feature you must first set up WSD Web Services for Devices on the computer you want to scan to 5 Pres...

Page 89: ...nd click Event Manager 2 Open the Scanner Windows or Select Scanner OS X drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan button settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product C...

Page 90: ... can download and install Epson Scan scanning software Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images and provides an interface for TWAIN compliant OCR scanning software To download Epson Scan visit Epson s driver download site U S downloads or Canadian downloads You see an Epson Scan window like this 90 ...

Page 91: ...gram Note With OS X in addition to scanning with Image Capture you can download and install Epson Scan scanning software Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images and provides an interface for TWAIN compliant OCR scanning software To download Epson Scan visit Epson s driver download site U S downloads or Canadian downloads 1 Open you...

Page 92: ...you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product it will not work correctly You see an Epson Scan window like this 92 ...

Page 93: ...Guidelines Scan Resolution Guidelines Selecting Scan File Settings Parent topic Scanning Scan Modes Epson Scan provides a choice of scan modes with different levels of control over your settings Full Auto Mode This mode automatically detects the type of content you are scanning selects settings for it and saves your scanned image You can also select various image adjustment options Home Mode You c...

Page 94: ...ecting Epson Scan Settings Related tasks Scanning in Full Auto Mode Scanning in Home Mode Scanning in Office Mode Scanning in Professional Mode Scanning in Full Auto Mode When you scan in Full Auto Mode Epson Scan automatically saves your scanned file in JPEG format in your operating system s Pictures or My Pictures folder or opens it in your scanning program You can change the scanned file settin...

Page 95: ...You see this window 95 ...

Page 96: ...o change the scanned file settings click File Save Settings 3 Click Scan Epson Scan scans your original and saves the file in the selected folder or opens it in your scanning program If the file was saved directly to your computer you see the file in the Windows Explorer or OS X Finder where you can view and print the image if desired Available Image Adjustments Full Auto Mode Parent topic Selecti...

Page 97: ...her features and then correctly rotates the photo when it is scanned if necessary If your photo is not oriented correctly using this option deselect this option and scan again Parent topic Scanning in Full Auto Mode Scanning in Home Mode When you scan in Home Mode Epson Scan automatically saves your scanned file in JPEG format in your operating system s Pictures or My Pictures folder or opens it i...

Page 98: ...You see this window 2 Select the Document Type setting that matches your original such as Photograph or Text Line Art 3 Select the Image Type setting that matches your original 98 ...

Page 99: ...e area in your preview image that you want to scan scan area 8 Select any of the image adjustment settings you want to use Before making adjustments click the image or scan area in the Preview window 9 If you want to reduce or enlarge your image as you scan select the Target Size setting you want to use 10 Click Scan You see the File Save Settings window 11 Change any of the necessary file save se...

Page 100: ... the entire image area or a portion of it You can even select multiple scan areas to create multiple scanned images of different areas Normal Preview mode only You can also use the scan area to select specific Image Adjustments settings for a scanned image Just be sure to click inside the scan area before selecting the settings 100 ...

Page 101: ...review image Thumbnail preview Your scan area is selected automatically but you can change it Place your cursor in one corner of the desired scan area then click and drag the cursor to the opposite corner to create a marquee dotted line on the preview image 101 ...

Page 102: ...a marquee dotted line on the preview image 2 Do the following as necessary to work with the selected scan area If the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it 102 ...

Page 103: ...ee icon 3 Click inside the scan area and make any necessary settings in the Epson Scan window Parent topic Scanning in Home Mode Available Image Adjustments Home Mode You can select these Image Adjustments options in Epson Scan Home Mode Note Select the Image Option checkbox if you need to set any of the grayed out image adjustments Not all adjustment settings may be available depending on the Doc...

Page 104: ...evel at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Parent topic Scanning in Home Mode Selecting a Scan Size Home Mode You can reduce or enlarge the size of your image as you scan You can also select a specific scan size such as a common photo size like 4 6 inches 102 152 mm This places a scan area of that size on t...

Page 105: ...ppears on your preview image proportioned for the size you selected 3 Do the following as necessary to work with the selected scan area To move the marquee click inside the scan area and drag the marquee where you want it 105 ...

Page 106: ...file The marquee only indicates the area of the image that will be scanned 4 To create a scanned image size that is not available in the Target Size list click the Customize option You see this window 5 Name the custom size enter the size click Save and click OK Then adjust the marquee on the preview image The marquee is automatically proportioned for your custom scan size Parent topic Scanning in...

Page 107: ...scanned file in JPEG format in your operating system s Pictures or My Pictures folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Start Epson Scan and select Office Mode as the Mode setting You see this window 107 ...

Page 108: ...an scans your original and saves the file in the selected folder or opens it in your scanning program If the file was saved directly to your computer you see the file in the Windows Explorer or OS X Finder where you can view and print the image if desired Selecting a Scan Area Office Mode Available Image Adjustments Office Mode Parent topic Selecting Epson Scan Settings Related concepts Image Prev...

Page 109: ...ate a marquee dotted line on the preview image 2 Do the following as necessary to work with the selected scan area If the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it 109 ...

Page 110: ...ed marquee will be scanned To delete a marquee click the marquee then click the Delete Marquee icon 3 Click inside each scan area and make any necessary settings in the Epson Scan window Parent topic Scanning in Office Mode Available Image Adjustments Office Mode You can select these Image Adjustments options in Epson Scan Office Mode Not all adjustment settings may be available depending on other...

Page 111: ...ghtness Adjusts the overall lightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Parent topic Scanning in Office Mode Scanning in Professional Mode When you ...

Page 112: ...You see this window 112 ...

Page 113: ...nt to use Before making adjustments click the image or scan area in the Preview window 10 If you want to reduce or enlarge your image as you scan select the Target Size setting you want to use 11 Click Scan You see the File Save Settings window 12 Change any of the necessary file save settings and click OK Epson Scan scans your original and saves the file in the selected folder or opens it in your...

Page 114: ...can select a specific area in your preview image to include in your scanned image You can select the entire image area or a portion of it You can even select multiple scan areas to create multiple scanned images of different areas Normal Preview mode only You can also use the scan area to select specific image Adjustments settings for a scanned image Just be sure to click inside the scan area befo...

Page 115: ...1 Do one of the following to select your scan area in the Preview image Normal preview Click the Auto Locate icon to create a marquee dotted line on the preview image 115 ...

Page 116: ... scan area then click and drag the cursor to the opposite corner to create a marquee dotted line on the preview image 2 Do the following as necessary to work with the selected scan area If the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it 116 ...

Page 117: ...e All button in the Preview window before you scan Otherwise only the area inside the currently selected marquee will be scanned 3 Click inside the scan area and make any necessary settings in the Epson Scan window Parent topic Scanning in Professional Mode Available Image Adjustments Professional Mode You can select these Adjustments options in Epson Scan Professional Mode Not all adjustment sett...

Page 118: ... can adjust the level of auto exposure using a slider Histogram Adjustment Provides a graphical interface for adjusting highlight shadow and gamma levels individually For advanced users only Click the histogram icon to access the settings Tone Correction Provides a graphical interface for adjusting tone levels individually For advanced users only Click the tone correction icon to access the settin...

Page 119: ...s you scan You can also select a specific scan size such as a common photo size like 4 6 inches 102 152 mm This places a scan area of that size on the preview image so you can use it to help crop the image in the correct proportions 1 Click the Preview button to preview your image 2 In the Epson Scan window select the size you want your scanned image to be from the Target Size list Note If you nee...

Page 120: ...ppears on your preview image proportioned for the size you selected 3 Do the following as necessary to work with the selected scan area To move the marquee click inside the scan area and drag the marquee where you want it 120 ...

Page 121: ...e of the scanned file The marquee only indicates the area of the image that will be scanned 4 To create a scanned image size that is not available in the Target Size list click the Customize option You see this window 5 Name the custom size enter the size click Save and click OK Then adjust the marquee on the preview image The marquee is automatically proportioned for your custom scan size 121 ...

Page 122: ...nail preview A thumbnail preview displays your previewed images as thumbnails with the scanned image area and exposure automatically selected If the Thumbnail checkbox is selected clicking the Preview button opens a thumbnail preview Normal preview A normal preview displays your previewed images in their entirety so you can select the scanned image area and other settings manually If the Thumbnail...

Page 123: ...e amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select Epson Scan s Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 150 dp...

Page 124: ...ntrol how Epson Scan behaves when you scan and save files The File Save Settings window may appear after you click Scan on the Epson Scan window You may also be able to access the window by clicking the icon on the Epson Scan window 1 Do one of the following to select the folder in which you want to save your scanned image Click the button for one of the displayed folders 124 ...

Page 125: ...ptional settings on the File Save Settings window in Epson Scan File Formats Bitmap bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image Multi TIFF tif A TIFF file format when mult...

Page 126: ...Parent topic Selecting Scan File Settings Scanning with OS X Using Image Capture With OS X you can scan with your product using an image editing application such as Image Capture Note With OS X in addition to scanning with Image Capture you can download and install Epson Scan scanning software Epson Scan provides additional image adjustment and photo correction features for enhancing scanned image...

Page 127: ...4 Select the Scan Mode setting indicating where you placed your original if available Select any other available scan settings as necessary 127 ...

Page 128: ...ter edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Backlight Correction Removes shadows from photos that have too much background light Dust Removal Removes dust marks from your or...

Page 129: ...in one PDF Portable Document Format file on your computer 1 Place your original on your product for scanning 2 Start Epson Scan 3 Select the scan mode you want to use 4 Select the scan settings for your scan 5 Preview your image 6 When you finish selecting all your settings click Scan 129 ...

Page 130: ...the File Save Settings window 7 Select PDF as the Type setting 8 Select any other settings you want to use on the File Save Settings window Click the Options button to access additional settings 9 Click OK 130 ...

Page 131: ... bottom of the editing window When you are finished click OK Note If you installed an OCR Optical Character Recognition program you may see a screen indicating the program is converting your page to text Wait until the program re scans the page and close the program if necessary 11 Click Close to exit the Epson Scan window if necessary Epson Scan scans your original and saves the PDF file in the s...

Page 132: ...ode you want to use 4 Select the scan settings for your scan 5 Preview your image 6 Locate or access the image adjustment settings 7 Select the Color Restoration checkbox 8 When you finish selecting all your settings click Scan 9 Click Close to exit the Epson Scan window if necessary Epson Scan scans your original and saves the color restored file in the selected folder or opens it in your scannin...

Page 133: ...Related topics Placing Originals on the Product Starting a Scan 133 ...

Page 134: ... the files on it are compatible with your product before inserting the card 2 Insert your memory card into the correct slot making sure the card is oriented correctly Note Do not force the card all the way into the slot Insert it only until it meets resistance The memory card access light flashes and then stays lit Caution Do not remove a memory card or turn off your product while the memory card ...

Page 135: ... Specifications You can insert memory cards in your product containing files that meet these specifications File format JPEG with the Exif version 2 3 standard Image size 80 80 pixels to 10200 10200 pixels Number of files Up to 2000 Parent topic Inserting a Memory Card Removing a Memory Card After you finish working with a memory card check to make sure it is safe to remove it from your product Ca...

Page 136: ...top or computer window into the trash 3 Pull the memory card straight out of its slot Parent topic Inserting a Memory Card Printing from a Memory Card See these sections to print photos from a memory card inserted into your product Viewing and Printing Individual Photos Print Setting Options Photo Mode Parent topic Using Memory Cards With Your Product Viewing and Printing Individual Photos You can...

Page 137: ...to up to 99 5 To view additional photos and select others for printing press the left or right arrow button and repeat the selections above 6 To view the print settings for the photos press the OK button You see the current settings 7 To change the print settings press the down arrow button Then press the up or down arrow button to select a setting and press the left or right arrow button to selec...

Page 138: ...des best quality for photo copies Parent topic Printing from a Memory Card Transferring Photos on a Memory Card You can transfer photos to and from a memory card inserted into a memory card slot on your product Setting Up File Sharing for Photo Transfers From Your Computer Transferring Photos from a Memory Card to Your Computer Parent topic Using Memory Cards With Your Product Setting Up File Shar...

Page 139: ...to access your memory card files from your computer Windows Open the Computer My Computer Windows Explorer or File Explorer utility then select the removable disk icon OS X with a USB connection Look for the removable disk icon on your desktop or computer window then select it OS X with a network connection Select the hard drive icon on your desktop or computer window select your product in the SH...

Page 140: ...Removing a Memory Card 140 ...

Page 141: ... Note Paper Printing Calendar Pages Printing Lined Paper and Graph Paper You can print wide rule or narrow rule notebook paper and graph paper 1 Load plain paper in either Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm size 2 Press the home button if necessary 3 Press the left or right arrow buttons to select Personal Stationery and press the OK button 141 ...

Page 142: ... for each option to preview the design layout 6 If you see a message asking you to load paper press the OK button 7 To print more than one sheet press the up or down arrow buttons to select the number up to 99 8 To change the paper size press the OK button select the paper size and press the OK button again 9 When you are ready to print press the start button Note To cancel printing press the stop...

Page 143: ...Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm size 2 Insert a memory card into your product s memory card slot 3 Press the home button if necessary 4 Press the left or right arrow button to select Personal Stationery and press the OK button 5 Press the left or right arrow button to select Writing Papers and press the OK button 143 ...

Page 144: ...ss the up or down arrow to select the number up to 99 10 To change the paper size press the OK button select the paper size and press the OK button again 11 When you are ready to print press the start button Note To cancel printing press the stop button Parent topic Printing Personalized Projects Printing Calendar Pages You can create and print a weekly or monthly calendar page from your product 1...

Page 145: ... Calendar and press the OK button 5 Press the left or right arrow button and press the OK button to select one of the following settings Weekly prints a Sunday to Saturday week long calendar with hourly divisions Monthly prints a monthly calendar for a chosen month and year Note View the images for each option to preview the design layout 145 ...

Page 146: ...type and press the OK button again 8 If you see a message asking you to load paper press the OK button 9 To print more than one sheet press the up or down arrows to select the number up to 99 10 When you are ready to print press the start button Note To cancel printing press the stop button Parent topic Printing Personalized Projects 146 ...

Page 147: ... remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do no fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product ...

Page 148: ... it Store ink bottles in a cool dark place Store the ink bottles in the same environment as the product When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take...

Page 149: ...er refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do...

Page 150: ...s access the Windows Desktop and double click the product icon in the Windows taskbar You see a window like this 2 Refill any ink tank as needed Note The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the low...

Page 151: ... with OS X You can check your ink levels using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this 151 ...

Page 152: ...levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related references Ink Safety Precautions Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer 1 Right click the product i...

Page 153: ...rs checkbox Parent topic Check Ink Levels Purchase Epson Ink You can purchase genuine Epson ink and paper at epson com ink3 U S sales or epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 153 ...

Page 154: ... use the ink by the date printed on the package Ink color Part number Black 664 Cyan 664 Magenta 664 Yellow 664 Parent topic Purchase Epson Ink Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin You can continue to use the product even if one or more ink tanks are not filled all the way However for the most accurate ink level ...

Page 155: ...therwise select Setup Maintenance Reset Ink Levels and press the start button 5 Open the ink tank unit cover then remove the ink tank cap and place it in the holder shown here Note Make sure the color of the ink tank label matches the ink color you want to refill and only remove the cap from that ink tank Be careful not to spill any ink 155 ...

Page 156: ...ightly Caution Close the bottle cap tightly otherwise ink may leak Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 7 Refill the ink tank with the co...

Page 157: ...ter filling the ink tank place the bottle cap tip securely on the bottle cap and store the ink bottle upright for later use 9 Replace the ink tank cap securely 10 Repeat the previous steps as necessary for each ink tank you need to refill 157 ...

Page 158: ...ng the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do no fall b...

Page 159: ... You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first Print Head Nozzle Check Print Head Cleaning Power Ink Flushing Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tanks Print Head Nozzle Check You ca...

Page 160: ...e button if necessary 3 Press the arrow buttons to select Setup and press the OK button 4 Press the arrow buttons to select Maintenance and press the OK button You see this screen 5 Press the OK button 6 Press the start button The nozzle check pattern is printed 160 ...

Page 161: ...tructions on the screen to clean the print head check the nozzles and repeat the process as necessary If you don t see any improvement after cleaning the print head up to 3 times turn the product off and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Nozzle Check Rel...

Page 162: ... paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Nozzle Check You see a window like this 5 Click...

Page 163: ...ic Print Head Nozzle Check Related tasks Loading Paper in the Sheet Feeder Cleaning the Print Head Using a Computer Utility Refilling the Ink Tanks Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill ...

Page 164: ... of plain paper in the product 3 Press the home button if necessary 4 Press the arrow buttons to select Setup and press the OK button 5 Press the arrow buttons to select Maintenance and press the OK button You see this screen 6 Press the arrow buttons to select Head Cleaning and press the OK button 7 Press the start button to start the cleaning cycle The power light flashes throughout the cleaning...

Page 165: ...ng Paper in the Sheet Feeder Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the product ico...

Page 166: ...aning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print 166 ...

Page 167: ...in If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Cleaning Related references Where to Get Help Related tasks Loading Paper in the Sheet Feeder Checking the Nozzles ...

Page 168: ...t contact Epson for support Flushing the Ink Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Flushing the Ink Using a Computer Utility You can use the Power Ink Flushing utility to flush the ink Note After a Power Ink Flushing you must turn off the product and wait at least 12 hours before printing again Before you begin make sure no product light...

Page 169: ... 5 Print a document and check the print quality If the print quality did not improve contact Epson for support Parent topic Power Ink Flushing Related tasks Refilling the Ink Tanks Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head 169 ...

Page 170: ...ress the home button if necessary 3 Press the arrow buttons to select Setup and press the OK button 4 Press the arrow buttons to select Maintenance and press the OK button You see this screen 5 Press the arrow buttons to select Head Alignment and press the OK button 6 Press the start button to print an alignment sheet Note Do not cancel printing while you are printing a head alignment pattern 7 Pr...

Page 171: ... following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Print Head Alignment 4 Click Next then click Print to print an alignment sheet Note ...

Page 172: ...You see a window like this 5 Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set Vertical alignment 172 ...

Page 173: ... Feeder Cleaning the Paper Path If you see ink on the back of a printout you can clean the paper path to remove any excess ink Caution Do not use tissues to clean the rollers inside the product lint from tissues may clog the print head nozzles 1 Load a few sheets of plain paper in the product 2 Press the home button if necessary 3 Press the arrow buttons to select Setup and press the OK button 4 P...

Page 174: ...7 Repeat as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related tasks Loading Paper in the Sheet Feeder 174 ...

Page 175: ...nplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean the outer case and control panel with a soft dry cloth Do not use liquid or chemical cle...

Page 176: ...panel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Lift up the scanner unit and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to...

Page 177: ...tray Then lower the control panel by squeezing the release bar and gently pushing the panel down Caution Do not lower the control panel without first squeezing the release bar or you may damage your product 9 Open the ink tank unit cover and check to make sure that the ink tank caps are installed securely 177 ...

Page 178: ...equivalent cushioning around the product Caution Keep the product level during transport Otherwise ink may leak Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment 178 ...

Page 179: ...to Get Help Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your product software You can select Download the Latest Software from the Home screen of this manual or visit Epson s driver download site U S downloads or Canadian downloads Windows Your printer software automatically checks for updates You can also manually update the sof...

Page 180: ...he error continues turn the product off and back on again W 11 An ink pad is nearing the end of its service life Contact Epson for support To continue printing press the start button I 22 To establish a wireless connection using an access point press the button on the access point or click the button on the access point s wireless settings screen displayed on your computer screen I 23 Enter the PI...

Page 181: ... warranty of the product the exchange of the product or replacement of the pads is covered under the standard warranty If the product is out of warranty the pads can be replaced by any Epson authorized service provider The waste ink pads are not a user replaceable part Parent topic Solving Problems Related references Paper Jam Problems Inside the Product Where to Get Help Related tasks Loading Pap...

Page 182: ...ur computer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Rela...

Page 183: ...m to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary 2 Press the arrow buttons to select Setup and press the OK button You see this screen 3 Press the arrow buttons to select Restore Default Settings and press the OK button You see this screen 183 ...

Page 184: ...roblems Control Panel Setup Problems USB Connection Problems Parent topic Solving Problems Noise After Filling the Ink If you hear noises from your product after filling the ink tanks with ink check these explanations The first time you fill the tanks with ink the product must charge its print head Wait until charging finishes before you turn off the product or it may charge improperly and use exc...

Page 185: ...re does not install correctly in Windows you may not have software installation privileges Contact your System Administrator Parent topic Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements OS X System Requirements Control Panel Setup Problems If you have problems setting up the control panel try these solutions To view LCD screen ...

Page 186: ...ot lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make sure to place your product within contact range of your 2 4 GHz router or access point Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz...

Page 187: ...ect and it automatically selected Access Point Mode you may have trouble accessing a low priority Internet connection Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet Protocol Parent topic Solving Network Problems Related tasks Selecting Wireless Network Settings From the Control Panel Enabling...

Page 188: ...OS X Printer Window If your product does not appear in the OS X printer window try these solutions Turn your product off wait 30 seconds then turn it back on again If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS b...

Page 189: ...cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network See your router or access poi...

Page 190: ...re and click EPSON Scan Settings Make sure the Connection setting is set to Network then click the Test button Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long enough to complete scanning over a network You may need to disable the firewall and any anti virus software on your wireless router or access point Note With OS X in addition to scanning with I...

Page 191: ...olving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jam Problems Inside the Product Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions If paper does not feed for printing remove it Then reload it in the sheet feeder against...

Page 192: ...er in the sheet feeder printable side up Follow any special loading instructions that came with the paper Parent topic Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Inside the Product Related tasks Loading Paper in the Sheet Feeder Paper Jam Problems Inside the Product If paper has jammed inside the product follow the steps below to clear the jam 1 Cancel the ...

Page 193: ...3 Lift the scanner unit Caution Do not touch the flat white cable inside the printer Do not lift the scanner unit while the document cover is open 193 ...

Page 194: ...oes not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting when you reprint Parent topic Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper or Media Type...

Page 195: ... the hub Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly If you are printing a large image the computer may not have enough memory Print the image at a lower resolution or a smaller file size In Windows click Print Queue on the Maintenance tab in the printer settings window and check for the following Check for a...

Page 196: ... tab 4 Click the Extended Settings button 5 Select Enable EPSON Status Monitor 3 then click OK 6 Click the Monitoring Preferences button 7 Click the checkbox for the option that adds the shortcut icon to the taskbar 8 Click OK to close the open program windows Parent topic Solving Problems Printing from a Computer Printing is Slow If printing becomes slow try these solutions Make sure your system ...

Page 197: ...ntenance or Utility tab select Extended Settings or Speed and Progress and select the following settings Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements OS X System Requirements Paper or Media Type Settings Product Software Related tasks Selecting Basic Print Settings Windows Selecti...

Page 198: ... for your product Parent topic Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings OS X Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Blank Pages Print If blank pages print...

Page 199: ...gins for your paper size in your printing program Make sure your paper is positioned correctly for feeding into the printer You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Loading Paper in the Sheet Feeder Selecting Basic Print Settings Windows Selecting Basic Print Settings OS X Sele...

Page 200: ...nting program and printer software Make sure you selected the correct paper size on the control panel Make sure your paper is positioned correctly for feeding into the printer Clean the scanner glass and document cover You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Loading Paper in t...

Page 201: ...tout Has Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems Related topics Solving Scanned Image Quality Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper...

Page 202: ...lling Ink Blurry or Smeared Printout If your printouts are blurry or smeared try these solutions Make sure your paper is not damp curled old or loaded incorrectly in your product Use a support sheet with special paper or load special paper one sheet at a time Make sure your paper meets the specifications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson ...

Page 203: ...k Flushing utility Note Flushing the ink tubes replaces all the ink inside the tubes so flush the ink only if you cannot improve print quality by other means See the ink flushing section for details Note Your product will not operate properly while tilted at an angle Place it on a flat stable surface that extends beyond the base of the product in all directions Parent topic Solving Print Quality P...

Page 204: ...int Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper or Media Type Settings Product Software Paper Type Settings Control Panel Related tasks Cleaning the Paper Path Loading Paper in the Sheet Feeder Related topics Refilling Ink Grainy Printout If your printouts are grainy try these solutions Make sure you loaded the printab...

Page 205: ...and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related tasks Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings OS X Selecting Printing Prefere...

Page 206: ... utility Note Flushing the ink tubes replaces all the ink inside the tubes so flush the ink only if you cannot improve print quality by other means See the ink flushing section for details Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Power Ink Flushing Related references Available Epson Papers Related tasks Selecting Basic Print Settings ...

Page 207: ...mpliant OCR scanning software To download Epson Scan visit Epson s driver download site U S downloads or Canadian downloads Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements OS X System Requirements Related tasks Scanning with OS X Using Image Capture Cannot Start Epson Scan If you cannot start Epson Scan try thes...

Page 208: ...nal image adjustment and photo correction features for enhancing scanned images and provides an interface for TWAIN compliant OCR scanning software To download Epson Scan visit Epson s driver download site U S downloads or Canadian downloads Parent topic Solving Scanning Problems Related tasks Scanning with OS X Using Image Capture Related topics Starting a Scan Solving Scanned Image Quality Probl...

Page 209: ...tments Home Mode Available Image Adjustments Office Mode Available Image Adjustments Professional Mode Related topics Placing Originals on the Product Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended...

Page 210: ...e in all directions Adjust these Epson Scan settings if available and try scanning again Select the Unsharp Mask setting Adjust the Auto Exposure setting Increase the Resolution setting Parent topic Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Selecting Epson Scan Settings Image Colors are Patchy at the Edges If you are scanning a thick or warped original ...

Page 211: ...lftone screen To reduce this effect adjust these Epson Scan settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related topics Selecting Epson Scan Settings Image is Scanned Upside Down Your product scans using the Auto Photo Orientation setting This setting checks the preview image for fa...

Page 212: ... the Auto Exposure setting Parent topic Solving Scanned Image Quality Problems Scan Area is Not Adjustable in Thumbnail Preview If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan try these solutions Create a scan area by drawing a marquee on your preview image and adjusting it as necessary Switch to Normal preview mode if available and preview your image again Paren...

Page 213: ... a Memory Card Cannot View or Print Photos from a Memory Card If you cannot view or print photos from a memory card inserted in your product try these solutions Make sure your memory card is compatible with the product Make sure the files on your memory card are in the correct format If you have too many photos on your memory card you may not see all the photos you expect or may be prompted to sel...

Page 214: ...u to reset the ink levels do the following 1 Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top Note Depending on the operating conditions you may see the ink reset message even when there is still ink in the tanks 2 Select the colors that you refilled on the LCD screen 3 Follow the instructions on the LCD screen to reset the ink levels Note The product...

Page 215: ... and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select your product again if necessary then select OK and click Yes to confirm the uninstallation Windows other versions Click or Start and select All Programs or Programs Select EPSON select you...

Page 216: ...are OS X In most cases you do not need to uninstall your product software before re installing it However you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here Note If you find that re installing your product software does not solve a problem contact Epson 1 To download the Uninstaller utility visit the Epson download site U S ...

Page 217: ...ated on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subje...

Page 218: ...tions Memory Card Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows XP Prof...

Page 219: ...7 x OS X 10 6 8 Note Visit Epson s support website at epson com support U S or epson ca support Canada for the latest in compatibility and drivers for your product Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device CIS Maximum document size 8 5 11 7 inches 216 297 mm US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan 219 ...

Page 220: ...pecifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Single sheets Paper types Plain paper and paper distributed by Epson Weight Plain paper 17 lb 64 g m2 to 2...

Page 221: ...y decline in the shaded areas shown here due to the printer mechanism Single sheets normal printing 1 Margin 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 57 inch 40 mm minimum 3 Reduced print quality area bottom 1 26 inch 32 mm minimum 221 ...

Page 222: ... ink or any other ink not specified for this printer could cause damage not covered by Epson s warranties The included initial ink bottles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use...

Page 223: ... with an asterisk require an adapter consult your adapter documentation for details on using it Compatible types Maximum miniSD 2GB capacities miniSDHC 32GB microSD 2GB microSDHC 32GB microSDXC 64GB SD 2GB SDHC 32GB SDXC 64GB Voltage requirements 3 3 V type dual voltage type 3 3 V and 5V supply voltage 3 3 V Maximum current 200 mA Parent topic Technical Specifications Dimension Specifications Heig...

Page 224: ... 50 60 Hz Rated current 0 5 to 0 3 A Power consumption Standalone copying Approximately 13 W ISO IEC24712 USB connection Ready mode Approximately 5 0 W Sleep mode Approximately 1 5 W Power off mode Approximately 0 3 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity Operating ...

Page 225: ...de Ad hoc mode not supported for IEEE 802 11n Wi Fi Direct not supported for IEEE 802 11b Note Simple AP mode is compatible with Wi Fi infrastructure mode Security Protocol SSL TLS HTTPS Server Client IPPS Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI ...

Page 226: ...io interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C ...

Page 227: ...nstructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged Avoid plugging the product into a...

Page 228: ...t place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones When connecting the product to a computer or oth...

Page 229: ... Important Safety Instructions LCD Screen Safety Instructions Use only a dry soft cloth to clean the LCD screen Do not use liquid or chemical cleansers If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision probl...

Page 230: ...ce connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users CAN ICES 3 B NMB 3 B Parent topic Notices Trademarks EPSON is a registered trademark EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM is a trademark of Seiko Epson Corpora...

Page 231: ...ation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those ...

Page 232: ...od of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2015 Epson America Inc 9 15 CPD 42914R1 Parent topic Copyright Notice 232 ...

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