Faxing Problems
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The product is receiving faxes but not sending
them
Try one or more of the following solutions.
❏
If your product is on a PBX system, the PBX system might be
generating a dial tone the product cannot detect. Disable the
detect dial tone setting. See “Basic Settings” on page 300.
❏
If you think there might be a poor connection on this phone
line, try sending the fax later and see if it sends successfully.
Outgoing fax calls keep dialing
The product will automatically redial a fax number if the
Auto
Redial Tries
setting is set between 1 and 99. To stop the redials
while the product is dialing, press the
y
Cancel
button. Change
the redial settings if necessary.
Faxes you send are not arriving
Try one or more of the following solutions.
❏
Call the recipient to make sure the fax machine is on and ready
to receive faxes.
❏
Make sure the fax is still waiting in memory. A fax might be
in memory because it is waiting to redial a busy number, there
are other jobs ahead of it waiting to be sent, or the fax is set
up for a delayed send. If a fax job is in memory for any of these
reasons, an entry for the job appears in the fax log. Print a fax
activity report and check the Status column for jobs with a
Pending designation.
