LiveScrypt User Guide
Troubleshooting and support
Problem
Action(s) to Resolve
source.
.
OR
Check if there are any bars registering audio in the audio meter,
see
.
OR
Check the touch screen interface for audio monitoring or use
the 3.5 mm audio jack on the front of the LiveScrypt device to
verify audio, see
There's no audio from my SD SDI source.
Embedded audio from sd-SDI sources are not supported.
Change your SDI source to use a different resolution up to 3G.
I can't hear the audio in my headphones.
This might be a gain issue due to the type of audio source
you're using. See
add for various types of audio sources.
The attached monitor is not recognized.
Legacy Ubuntu systems have poor support for HDMI 2.0 and
don't recognize a monitor being plugged into the LiveScrypt
device. Try plugging the monitor into the device before you turn
the LiveScrypt device on.
There's noticeable delay in the
headphones.
It's normal for there to be a slight delay due to the audio signal
being processed by the LiveScrypt device.
LiveScrypt doesn't boot up when
powered on.
Confirm that the power cable is connected to a working power
source. If LiveScrypt is still not powering up, remove any HDMI
cables connected to the output ports and try again. If you're
still unable to power up, contact Epiphan support.
System is not starting up correctly.
Ensure there are no USB sticks inserted into the USB ports
during power up. They may be conflicting with the internal hard
drive, causing an unexpected behavior.
66