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LiveScrypt User Guide

Troubleshooting and support

Troubleshooting and
support

Your LiveScrypt device comes with a one-year complimentary support plan starting one year from the original
product shipment date. You can purchase a 2-year extended support plan from Epiphan Video for a total of
three years of product support from the original product shipment date:

l

SupportPlan

offers a 2-year support extension

l

Supp

offers a 2-year support extension plus remote troubleshooting support

For more information about service plans, see

www.epiphan.com/supportplan

Before you contact Epiphan support, check the troubleshooting topic:

l

Troubleshooting Quick Reference

l

Power down and system restart

To contact Epiphan support:

l

Email

:

[email protected]

l

Online chat

:

www.epiphan.com/support

(Monday to Friday between 9am and 5pm Eastern)

l

Call

: 1-877-599-6581 / 613-599-6581

Remote troubleshooting support allows the Epiphan support team access to your LiveScrypt
device to do things like reset lost admin passwords. No private information is sent to Epiphan
maintenance servers during a remote session.

Troubleshooting Quick Reference

Use the follow quick reference table for help if you are experiencing problems or unexpected behavior from
LiveScrypt.

Table 8

Troubleshooting Quick Reference

Problem

Action(s) to Resolve

No sound is coming from an audio

Verify that you are using the correct audio input , see

65

«
...
68
69
70
71
72
...
»

Summary of Contents for LiveScrypt

Page 1: ...LiveScrypt User Guide Release 1 0 April 21 2020 UG123 01 and 2020 Epiphan Systems Inc ...

Page 2: ...URATE AT TIME OF WRITING BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES SHALL EPIPHAN BE LIABLE FOR ANY INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF OR THE INABILITY TO USE THIS PRODUCT OR THE INFORMATION CON...

Page 3: ... Technical support Epiphan s products are backed by our professional support team You can reach our team several ways l Email support epiphan com l Live chat from our support site https www epiphan com support l Phone toll free at 1 877 599 6581 or call 1 613 599 6581 Gather as much information about your problem as you can before you contact us so we can help you better including l A description ...

Page 4: ...he LiveScrypt device 19 Start stop and pause transcription using the touch screen 21 Start stop and pause transcription using AV Studio 21 Monitor audio 22 Output display options 24 Choose the display view 24 Display QR code 26 Copy the QR code and session URL 28 Change the display output port resolution 29 Change display color scheme and font size 31 Change touch screen font size 32 Change the di...

Page 5: ...55 Set the date time and zone 57 Setup local NTP or another synchronization server 58 Security options 59 Set touch screen PIN and lock 59 Set the web interface password 61 Billing and storage 62 Managing your account and changing your plan 62 Storage and managing your footage 64 Troubleshooting and support 65 View network diagnostics 67 Power down and system restart 67 Specifications 69 Audio inp...

Page 6: ...ed l Display options l Transcription options l Network and system options l Security options l Troubleshooting and support l Billing and storage Before you begin To get started you need your LiveScrypt transcription device a LiveScrypt account a network connection and at least one audio source like a microphone You can connect one or more audio sources to the LiveScrypt device LiveScrypt even acce...

Page 7: ...you re ready to start transcribing Its just a simple tap to start stop and pause transcription using the touch screen and web interface see Start stop and pause transcription using the touch screen Step 6 When you re done you can download an SRT or TXT file of the transcription see Download and delete SRT and TXT files 2 ...

Page 8: ...ays or from anywhere there s Internet connectivity using your mobile device and favorite web browser You can even feed the HDMI output to your video production software and chroma key out the background for a transparent lower third effect The convenient 7 inch built in touch screen lets operators monitor the live transcription as well as set up options like the profanity filter and automatic punc...

Page 9: ... that are rated for the compatible audio level Avoid adapters to connect mismatched audio signals For more information see Audio inputs l Some types of microphones are more sensitive and produce a stronger audio signal Others need a lot of gain For general guidelines on how much gain to add to an audio signal see Adjust audio gain l Avoid placing microphones near sources of noise like loud fans an...

Page 10: ...udes a 7 inch touch screen for confidence monitoring configuration and operation Simply tap and swipe to select buttons and navigate menus Control icons and a VU meter appear along the bottom of the touch screen and a header bar with additional buttons and information like the name of the device appears along the top Transcriptions scroll upwards from the bottom of the screen by default The active...

Page 11: ...on from the beginning of the current session The icon is grayed out when transcription isn t started The transcription timer increments while transcription is in progress and displays time in hh mm ss The time flashes while transcription is paused and reverts to 00 00 00 when transcription is stopped Select the display view that people see Options are l None A plain black screen with the LiveScryp...

Page 12: ...nd controls are exactly the same as the touch screen Simply click and drag to scroll through lists and select menus using a computer and mouse Using a smart device or a touch sensitive screen you can tap and swipe Throughout this user guide follow the instructions to use the touch screen unless the instructions specifically indicate there are alternate steps for the web interface For an overview o...

Page 13: ...sword See Set the web interface password Using AV Studio AV Studio is a cloud based video production platform that lets teams remotely control video encoders like the Epiphan Pearl family of encoders as well as access the LiveScrypt transcription service and devices With AV Studio account you can l Setup LiveScrypt transcription services billing and monitor monthly usage see Create an account and ...

Page 14: ...see Pair the LiveScrypt device l The LiveScrypt device s entry in AV Studio permanently goes offline when you unpair You must pair the device again to start a new transcription session l If you pair LiveScrypt again after you have successfully unpaired from AV Studio it shows up as a new device in AV Studio with a new device ID The previous instance of the device remains permanently offline howeve...

Page 15: ...descriptions Label Name Description Power light Glows when the LiveScrypt is powered on Network light Glows when the LiveScrypt has network connectivity Transcribe light Glows when LiveScrypt is transcribing Touch screen front panel display Used for confidence monitoring configuration and for authentication using a 4 digit PIN if enabled SD card slot Unused USB 3 0 port Unused Do not connect a web...

Page 16: ...ows LiveScrypt to be locked to a desk or surface using a laptop lock cable Power button Press to toggle LiveScrypt on and off If a software shutdown is performed when the toggle switch is in the on position double press the power button to turn on LiveScrypt Power jack Plug the power supply in here The port requires a 12 V DC power source center positive Always use the provided power supply USB 3 ...

Page 17: ...o jacks l Two XLR mic level balanced l Two TRS professional line level 4 dBu balanced unbalanced Phantom power light Glows when 48 V phantom power is enabled Phantom power is applied to both XLR audio input ports when enabled see Enable or disable phantom power WARNING Connecting devices that are not designed for phantom power when phantom power is enabled for the two XLR ports can seriously damag...

Page 18: ...ate an account and enable transcription services To use your LiveScrypt transcription solution you need an AV Studio account and a transcription service plan A valid credit card is required Only the AV Studio account owner can add or modify billing information plans and change ownership of the account A LiveScrypt plan can be setup for individual teams by the owner of that team After your LiveScry...

Page 19: ... account to enable the LiveScrypt transcription service for a team To create an account and enable transcription services 1 Using your web browser go to www go avstudio com 2 Select the Billing Usage icon and then select CHANGE PLAN on the Billing Usage page You can also Add a payment method from the LiveScrypt devices page A banner displays if no transcription service plan is configured 3 Follow ...

Page 20: ... open with read write privileges for LiveScrypt to function properly l Port 22 SSH used for remote support TCP l Port 80 used by the local web admin page HTTP l Port 123 used for NTP time synchronization TCP UDP l Port 443 used to communicate with the LiveScrypt cloud transcription service HTTPS For more information about network settings or assigning a static IP address see System network options...

Page 21: ...not designed for phantom power when phantom power is enabled can seriously damage those devices Always check the phantom power LED before connecting devices to the XLR ports To enable phantom power see Enable or disable phantom power To connect audio sources and check audio levels 1 Connect your audio sources to the ports on the rear panel of the LiveScrypt device 2 Power on the LiveScrypt device ...

Page 22: ...XLR Add 40 to 60 dB gain to the audio input port Mobile phone or other consumer line level device TRS Add 6 to 12 dB gain to the audio input port XLR Add 6 to 12 dB gain to the audio input port RCA1 Nominal Professional mixer TRS Nominal XLR Nominal RCA Not recommended For technical details about the audio inputs see Audio inputs For audio performance tips see What is LiveScrypt Connect an externa...

Page 23: ...und Font size options l Huge l Extra large l Large l Medium default l Small To connect to the HDMI output port and change the default settings 1 Connect your display device to the HDMI OUT port on the rear panel of the LiveScrypt device 2 On the touch screen tap Settings and then tap Output to open the Output options 3 Modify the output port options and color schemes 4 Tap Apply when you re done F...

Page 24: ...ant considerations l The LiveScrypt device s entry in AV Studio permanently goes offline when you unpair You must pair the device again to start a new transcription session l If you pair LiveScrypt again after you have successfully unpaired from AV Studio it shows up as a new LiveScrypt device in AV Studio The previous instance of the device remains permanently offline l If you don t see the pairi...

Page 25: ...io when the device is paired You can use alphanumerical characters and spaces in the device name however we recommend using underscores to separate words instead of spaces Common character sets for Western and Central European languages Nordic languages and Russian should display correctly for the device name in the user interface on the LiveScrypt device The device name should not include the fol...

Page 26: ...cription session see Pair the LiveScrypt device To start stop and pause transcription from the touch screen 1 Tap Start to start transcription The buttons on the header bar change 2 When you re done tap the red Stop button in the leftmost corner of the header bar Or tap the Pause button and then restart the transcription when you re ready Start stop and pause transcription using AV Studio You can ...

Page 27: ...pause transcription from the device Settings in AV Studio a From the LiveScrypt list of devices select a device name in the list to open the Settings for that device b Select Start transcription c When you re done select the red stop icon in the leftmost corner of the header bar Or select the pause icon and then restart the transcription when you re ready Monitor audio Audio from all connected sou...

Page 28: ...tion At approximately 75 volume you hear the nominal audio level in the VU meter at approximately where the green bars change to yellow A mono VU meter on the touch screen shows the audio level of the combined audio signal The value is displayed in dBFS decibels relative to full scale Colored bars represent the audio level Similar audio VU meters appear in other places like where you configure the...

Page 29: ...hat people see on the output display using the touch screen web interface or AV Studio For instructions on how to access the web interface and AV Studio see Using the web interface The display options are l None A plain black screen with the LiveScrypt logo displays l Text The live transcription displays full screen when you start transcription The transcription appears only as speech is detected ...

Page 30: ...se the display view 2 Using AV Studio do the following a Using AV Studio select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings b From the Settings select Output The Output menu opens 25 ...

Page 31: ...b interface and AV Studio see Using the web interface The QR code display options are l Text QR The live transcription displays along with the QR code when you start transcription The transcription appears only as speech is detected l QR Code A full screen QR code displays when you start transcription To copy the QR code and transcription session URL to provide them to audiences so they can watch ...

Page 32: ...r Guide Display QR code 2 Using AV Studio do the following a Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings b From the Settings select Output The Output menu opens 27 ...

Page 33: ...o provide them to audiences so they can watch the live transcription from a smart device or computer If the LiveScrypt device is unpaired and permanently offline it won t appear in the list of LiveScrypt devices To copy the QR code and session URL using AV Studio 1 Login to your AV Studio account at https go avstudio com 2 Select the LiveScrypt menu icon and then select a LiveScrypt device to open...

Page 34: ...our document or email Change the display output port resolution The default resolution of the HDMI display output port should work for most situations however you can manually select a resolution using the touch screen the web interface or AV Studio when the LiveScrypt device is paired with your AV Studio team For instructions on how to access the web interface or AV Studio see User interfaces To ...

Page 35: ...web interface select Settings b Using AV Studio select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select Output The Output menu opens 3 In the Output Video Mode field select a resolution from the drop down menu 4 Select Apply if you re using the touch screen or web interface 30 ...

Page 36: ... as well as the background color scheme from the Settings Display color schemes l Dark White text on black background l Light Black text on white background l Green screen white text White text on chroma green background l Green screen black text Black text on chroma green background To change the color scheme of the display output and the font size 1 Open the device Settings do one of the followi...

Page 37: ...font size of the transcription displayed on the LiveScrypt device s touch screen using the touch screen the web interface or AV Studio when the LiveScrypt device is paired with your AV Studio team The default output is set to display medium size white text on a black background For instructions on how to access the web interface or AV Studio see User interfaces To change the font size of the trans...

Page 38: ...nterface select Settings b Using AV Studio select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select Output The Output menu opens 3 In the Front Screen section select a size in the Text size drop down menu 4 Select Apply if you re using the touch screen or web interface 33 ...

Page 39: ...paired with your AV Studio team For instructions on how to access the web interface or AV Studio see User interfaces Words are written from left to right by default and cannot be changed To change the direction the transcription fills the screen 1 Open the device Settings do one of the following a Using the touch screen or web interface select Settings b Using AV Studio select the LiveScrypt menu ...

Page 40: ...LiveScrypt User Guide Change the direction of transcription 4 Select Apply if you re using the touch screen or web interface 35 ...

Page 41: ... that English speech is recognized and transcribed You can change the transcription language using the touch screen the web interface or AV Studio when the LiveScrypt device is paired with your AV Studio team For instructions on how to access the web interface or AV Studio see User interfaces LiveScrypt supports Google Cloud s language set for the basic ASR speech recognition model For a comprehen...

Page 42: ...terface Enable punctuation and profanity filter Automatic punctuation and the profanity filter are enabled by default You can turn the punctuation and profanity filter options on and off from the touch screen the web interface or using AV Studio when the LiveScrypt device is paired with your AV Studio team For instructions on how to access the web interface or AV Studio see User interfaces The pro...

Page 43: ...filter on or off 1 Open the device Settings a Using the touch screen and web interface select Settings b Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select Transcription The Transcription menu opens 3 Toggle the Punctuation and Profanity filter switches On or Off In AV Studio check the appropriate check boxes 4 Select Apply if...

Page 44: ... the web interface or AV Studio when the LiveScrypt device is paired with your AV Studio team For instructions on how to access the web interface or AV Studio see User interfaces To enter an NAICS code 1 Open the device Settings a Using the touch screen and web interface select Settings b Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Set...

Page 45: ...bed content from the SRT or the TXT file for that session Those files retain the full transcription of the whole session You can clear the transcription for a session using the touch screen the web interface or AV Studio when the LiveScrypt device is paired with your AV Studio team For instructions on how to access the web interface or AV Studio see User interfaces To clear the transcription from ...

Page 46: ...nscription files or delete them from the Sessions tab on the Settings page for a paired LiveScrypt device If the LiveScrypt device is unpaired and permanently offline it won t appear in the list of LiveScrypt devices You can no longer access the SRT or TXT transcription files associated with that device To download or delete SRT and TXT files in AV Studio 1 Login to your AV Studio account at https...

Page 47: ...blue download button for the file you want to download and follow the prompts 5 To delete a transcription file select the trash can icon at the far right of that row and confirm when prompted 6 Transcription files are permanently removed if you delete a session in AV Studio or delete a paired instance of your LiveScrypt device from AV Studio To learn more about AV Studio see the AV Studio online u...

Page 48: ... can enable 48 V Phantom power for the two XLR ports using the touch screen the web interface and AV Studio when the LiveScrypt device is paired with your AV Studio team When phantom power is enabled l 48 V phantom power is applied to both XLR port 1 and XLR port 2 l The phantom power LED beside the XLR TRS combo jacks on the rear panel of LiveScrypt is solid on l Phantom power is not applied to t...

Page 49: ... interface select Settings b Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select Audio The Audio menu opens 3 Toggle the Phantom power 48V switch On or Off for the audio source 4 Select Apply if you re using the touch screen or web interface 44 ...

Page 50: ...ister at a nominal level in the VU meter i e where the green bars change to yellow The actual amount of gain needed depends on the strength of the original audio signal Table 5 Audio input port gain guidelines Audio source Input port Gain Dynamic microphone XLR Add 50 to 60 dB gain to the audio input port Electret microphone XLR Add 18 to 40 dB gain to the audio input port 3 5 mm Add 6 to 12 dB ga...

Page 51: ...5 mm For information about setting the audio input mode see Assign audio sources to an input To adjust the gain for an audio source 1 Open the device Settings a Using the touch screen and web interface select Settings b Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select Audio The Audio menu opens 3 Select a value from the Gain...

Page 52: ...cessing resources Muting an audio input that shares internal resources mutes all the associated audio sources To associate audio sources to RCA 3 5 mm Audio see Assign audio sources to an input To mute an audio source 1 Open the device Settings a Using the touch screen and web interface select Settings b Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Setting...

Page 53: ...e label RCA 3 5 mm Audio and both sources are enabled at their input ports by default You can change that using the touch screen the web interface and AV Studio when your LiveScrypt device is paired with your AV Studio team Choosing one audio source for the shared input disables the other audio source This means that when you add gain to RCA 3 5 mm Audio only the audio source you assign to RCA 3 5...

Page 54: ...lect Settings b Select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select Audio The Audio menu opens 3 For the RCA 3 5 mm Audio source select the audio source option from the Input drop down menu 4 Select Apply if you re using the touch screen or web interface 49 ...

Page 55: ...t the date time and zone l Setup local NTP or another synchronization server Network ports used by LiveScrypt Do not block IP traffic over the default outgoing and incoming network ports that the LiveScrypt device uses For LiveScrypt to operate properly make sure your firewall is configured to open the following ports for read write privileges Blocking a port will cause the service that uses that ...

Page 56: ...m Serial number The manufacturer s serial number is displayed Device ID This is the device ID that is also the pairing code that is used to pair this LiveScrypt device with your AV Studio team Firmware version The firmware version of the LiveScrypt device is displayed Network settings This section displays the MAC address IP address network mask default gateway and includes settings to enable DHCP...

Page 57: ...er interfaces To access system information 1 Open the device Settings do one of the following a Using the touch screen or web interface select Settings b Using AV Studio select the LiveScrypt menu icon and then select a LiveScrypt device to open the device Settings 2 From the Settings select System to open the System menu 3 Use the scroll bar to navigate the menu 52 ...

Page 58: ... access AV Studio see User interfaces You can use alphanumerical characters and spaces in the device name however we recommend using underscores to separate words instead of spaces Common character sets for Western and Central European languages Nordic languages and Russian should display correctly for the device name in the user interface on the LiveScrypt device The device name should not includ...

Page 59: ...IP address when you power on the device The network mask and default gateway are also obtained automatically from the network client DHCP is enabled by default This procedure applies to the touch screen and web interface For instructions on how to access the web interface see Using the web interface To turn DHCP on or off 1 Select Settings and then select System to open the System menu 2 In the Ne...

Page 60: ...resses Obtain this from your network administrator from another computer on the same subnet or calculate the value using an online subnet calculator Default gateway The network node that serves as an access point to the rest of the network This value cannot be blank unless you are using DCHP Specify the system s IP address if you don t have a default gateway on your network DNS Server The domain n...

Page 61: ...ld You can also add or modify the Network mask Default gateway and DNS server values The default gateway and DNS Server fields cannot be left blank If you do not have a default gateway or a DNS server for your network enter the static IP address in those fields 4 Select Apply and reboot if prompted 56 ...

Page 62: ...o access the web interface see Using the web interface To set the date time and zone for the LiveScrypt device 1 Using the touch screen or web interface select Settings 2 From the Settings menu select System to open the System menu 3 Scroll to the Date and time section and do the following a In the Time Zone field select a time zone from the drop down menu b In the Time field enter the time using ...

Page 63: ...ols For instructions on how to access the web interface see Using the web interface To setup the synchronization server for the LiveScrypt device 1 Using the touch screen or web interface select Settings 2 From the Settings select System to open the System menu 3 Scroll to the Date and time section and do any of the following a To enable using the local NTP server toggle the Enable local NTP serve...

Page 64: ...By default a PIN is not set When locked users must enter the four digit PIN to unlock the touch screen to access the LiveScrypt device Once unlocked the touch screen remains unlocked and the password is reset to none Simply repeat the procedure the next time you want to lock the touch screen You can use the web interface and AV Studio to configure and control the LiveScrypt device while the touch ...

Page 65: ...he Security menu opens 2 Enter up to four characters in the PIN code field Alphanumeric characters spaces and special characters are supported 3 Do one of the following a Select Apply to save the password b Select Lock touch screen and confirm Yes lock it to immediately apply the 4 character PIN and lock the touch screen 60 ...

Page 66: ... the touch screen or web interface as soon as possible Passwords are case sensitive and can use all alphanumeric keys in the ASCII range Passwords can be up to 255 characters long but should not include any spaces Contact your system administrator for your organization s specific password requirements To set or change the password 1 Select Settings to open the device Settings and then select Secur...

Page 67: ...ccount and enable transcription services In AV Studio you can see the plan that s associated with your team on your team s Billing page Only the AV Studio account owner can add or modify billing information plans and change ownership of the account A LiveScrypt plan can be setup for individual teams by the owner of that team At the time of publishing this guide l The cost is 9 95 USD per transcrip...

Page 68: ...ned the service to the team It can take up to 24 hours for a charge to be processed and appear in your team s usage and billing Only the owner of a team can change the team s services and billing information or transfer ownership of the team to another team member When you transfer ownership of a team to another team member you have the option to transfer the billing information as well However th...

Page 69: ...can access the transcription files at any time to ensure you don t lose important content We recommend regularly downloading your transcription files or renaming them for easier retrieval For details on how to download SRT and TXT files see Download and delete SRT and TXT files Transcription files remain a part of a team s assets until you decide to delete them 64 ...

Page 70: ...k the troubleshooting topic l Troubleshooting Quick Reference l Power down and system restart To contact Epiphan support l Email support epiphan com l Online chat www epiphan com support Monday to Friday between 9am and 5pm Eastern l Call 1 877 599 6581 613 599 6581 Remote troubleshooting support allows the Epiphan support team access to your LiveScrypt device to do things like reset lost admin pa...

Page 71: ...o sources The attached monitor is not recognized Legacy Ubuntu systems have poor support for HDMI 2 0 and don t recognize a monitor being plugged into the LiveScrypt device Try plugging the monitor into the device before you turn the LiveScrypt device on There s noticeable delay in the headphones It s normal for there to be a slight delay due to the audio signal being processed by the LiveScrypt d...

Page 72: ...DNS be resolved l Internet connection HTTP HTTPS status l Remote login connection status l AV Studio connection status To view the network diagnostics 1 Using the touch screen and web interface select Settings 2 From the Settings select System The System menu opens 3 In the Network section select network diagnostics 4 Optional Select Refresh to refresh the diagnostics Power down and system restart...

Page 73: ...LiveScrypt User Guide Power down and system restart Alternatively you can reboot the LiveScrypt device from the LiveScrypt device Settings page in AV Studio 68 ...

Page 74: ... HDCP protected DVI I using an adapter is single link USB 3 0 2 Linear PCM audio video inputs on the rear panel accept non HDCP protected content Use to connect a single UAC or UVC device such as a USB microphone or a web camera RCA2 2 RCA consumer line level audio inputs function as a mono pair 10 dBV 3 5 mm2 1 Mic level input to connect a passive or active stereo electret microphone unbalanced X...

Page 75: ...to to 12 3 VRMS 24 dBu 1 SD SDI audio is not supported 2 RCA 3 5 mm includes audio signals from the RCA audio pair and the 3 5 mm stereo audio inputs by default You can disable one or the other using the touch screen the web interface or AV Studio when your LiveScrypt device is paired to your AV Studio team see Assign audio sources to an input 3 You cannot use both XLR audio inputs and the TRS aud...

Page 76: ...solution range 640 480 to 1920 1200 Frame rate Up to 60 fps Maximum cable length for 3G SDI 300 ft Maximum cable length for USB 3 0 6 ft Audio inputs Analog audio inputs 2 XLR mic level pro line level 4 0 dBu up to 12 3 VRMS 24 dBu balanced unbalanced mono Phantom optional 2 1 4 TRS pro line level 4 0 dBu up to to 12 3 VRMS 24 dBu balanced unbalanced mono 1 RCA consumer line level 10 dBV mono pair...

Page 77: ...stereo headphone jack front panel Transcription Languages Google s supported basic ASR speech recognition languages https cloud google com speech to text docs languages Transcription file formats SRT TXT Profanity filter Yes optional Punctuation Yes optional NAICS codes Yes optional Communication USB standards USB 1 1 USB 2 0 and USB 3 0 HDCP compliant Ethernet host port 1 RJ 45 female Ethernet da...

Page 78: ...b access Password protected web interface and secure AV Studio remote access General Power supply External 1 5 A 100 240 VAC 50 to 60 Hz 60W 1 3 A 100 240 VAC 50 to 60 Hz 84W Input power rating 12 VDC 5 0 A maximum 60W PSU 12 VDC 7 0 A maximum 84W PSU Operating temperature 32 to 104 F 0 to 40 Celsius Cooling Fan air flow Left to right Enclosure Metal Form factor Portable desktop model VESA mountab...

Page 79: ...LiveScrypt User Guide Tech specs Country of origin Made in Taiwan HDCP compliant 2 For extracting embedded audio 3 SD SDI audio is not supported 74 ...

Page 80: ...cting AV Studio l When unpairing or deleting a LiveScrypt device that is paired to your AV Studio team the pop up menus mention deletion of recordings and other items not relevant to your LiveScrypt transcription services Workaround Ignore references to recordings scenes and other items that are not related to LiveScrypt services and proceed to unpair or delete your device ...

Page 81: ...nt Agreement means this Epiphan Systems Inc Software License API means an application programming interface Documentation means the technical publications delivered to You with the Software relating to the installation and operation of the Software and or Hardware such as reference user installation and technical guides and release notes Epiphan means Epiphan Systems Inc Epiphan Hardware Product m...

Page 82: ...are may include free software i e software licensed under the GNU Lesser General Public License or other free software licenses for which the applicable free software license may also require that the source code for such free software be made available to those receiving only executable versions of such free software If the source code for any free software distributed with the Software is not pr...

Page 83: ...R LICENSOR NOR ANY OF ITS AFFILIATES NOR ANY OF ITS OR THEIR LICENSORS SUPPLIERS SUBCONTRACTORS RESELLERS AND OR DISTRIBUTORS MAKE ANY REPRESENTATIONS OR PROVIDE ANY CONDITIONS AND OR WARRANTIES ABOUT THE SUITABILITY OF THE EPIPHAN HARDWARE PRODUCTS SOFTWARE SERVICES AND OR DOCUMENTATION NEITHER LICENSOR NOR ANY OF ITS AFFILIATES NOR ANY ITS OR THEIR LICENSORS SUPPLIERS SUBCONTRACTORS RESELLERS AN...

Page 84: ... of this Agreement which breach if capable of being cured is not cured within thirty 30 days after Licensor gives You written notice thereof or b You have committed a non curable material breach of this Agreement Upon termination You shall destroy all copies of the Software and Documentation In addition to this Section the Sections entitled Definitions Disclaimer of Warranties Limitation of Liabil...

Page 85: ...cally disclaim any express or implied representations warranties and or conditions for such uses 12 U S Government End Users The Software and Documentation are each a commercial item as that term is defined at FAR 2 101 consisting of commercial computer software and commercial computer software documentation as such terms are defined in FAR 12 212 and are provided to the U S Government only as com...

Page 86: ...conflict of laws rules of any jurisdiction shall apply to this Agreement You shall only be entitled to bring any action or proceeding arising out of or relating to this Agreement the Epiphan Hardware Products Software Documentation or any services provided in respect to the Epiphan Hardware Products Software and or Documentation in a court in Ottawa Ontario Canada and You consent to the jurisdicti...

Page 87: ...limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio...

Page 88: ...ted in Epiphan s Privacy Statement or compensation to the person sending the submission The user acknowledges the originality of any submission communicated to Epiphan and accepts responsibility for its accuracy appropriateness and legality Third Parties and Links to Third Party Web Sites Mention of non Epiphan Systems Inc products or services on their website or this document site is for informat...

Page 89: ...sonable attorneys fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction Notwithstanding this application may be made to any court for a judicial acceptance of the award or order of enforcement Notwithstanding the foreg...

Page 90: ... and 2020 Epiphan Systems Inc ...

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