Return of Materials
121
Instruction Manual
Section 11: Return of Material
LIQ-MAN-1066
April 2017
General
To expedite the repair and return of instruments, proper communication between the customer
and the factory is important. Before returning a product for repair, call 1-949-757-8500 for a
Return Materials Authorization (RMA) number.
Warranty Repair
The following is the procedure for returning instruments still under warranty:
1. Call Emerson for authorization.
2. To verify warranty, supply the factory sales order number or the original purchase order
number. In the case of individual parts or sub-assemblies, the serial number on the unit must
be supplied.
3. Carefully package the materials and enclose your “Letter of Transmittal”. If possible, pack
the materials in the same manner as they were received.
4. Send the package prepaid to:
Emerson
8200 Market Blvd,
Chanhassen, MN 55317
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ___________
Non-Warranty Repair
The following is the procedure for returning for repair instruments that are no longer under warranty:
1. Call Emerson for authorization.
2. Supply the purchase order number, and make sure to provide the name and telephone
number of the individual to be contacted should additional information be needed.
3. Do Steps 3 and 4 of
11.1
11.2
Section 11: Return of Material
NOTICE
Consult the factory for additional information regarding service or repair.
IMpORTaNT
please see second section of “Return of Materials Request” form. Compliance with the OSha require-
ments is mandatory for the safety of all personnel. MSDS forms and a certification that the instruments
have been disinfected or detoxified are required.
11.1
