Maintenance and Troubleshooting Manual
Section 2: Troubleshooting
3-9000-764 Rev F
December 2017
Troubleshoot Maintenance log files and trend files
29
2.3
Troubleshoot Maintenance log files and trend files
2.3.1
Files Do Not Appear in Workbook
Maintenance Log files and Trend files that exist on the PC do not appear in the Microsoft®
Excel® workbooks tree under Trend Maintenance Logs.
This is most likely caused by the fact that the desired file or files are already open in Microsoft®
Excel®. Open files can not be verified as Maintenance Log files or Trend Files by
Daniel MeterLink and are left out of the list. Simply close the files in Microsoft® Excel® and then
close and reopen the Trend Maintenance Logs dialog box to include them in the list.
2.3.2
Microsoft® Excel® Log/Export Options are not Available
In order for the Excel® log/export options to be available, Excel® 2000 or later must be installed
on the machine and at least one printer must be installed under the Windows® operating
system.
If Excel® 2000 or later is installed and you have printers installed but the Excel® option is still
unavailable, it may be because Excel® cannot access the printer driver information of the
Windows® default printer. If the Windows® default printer is a network printer and you are not
currently connected to the network, then Excel® will most likely not be able to access the
printer driver information and Daniel MeterLink cannot use Excel® to generate reports or logs.
One solution is to install a local printer on your machine tied to LPT1. The local printer driver you
installed can be for any printer and the printer does not actually have to exist or be connected to
the PC. If you install a local printer, you can configure Daniel MeterLink to temporarily change
your Windows® default printer over to this local printer while running Daniel MeterLink. Do this
by selecting this local printer for the Override system default printer selection in the Program
Settings dialog. Daniel MeterLink will automatically change the Windows® default printer to
the selected override printer when it starts and will set the Windows® default printer back to its
original printer when it closes.