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7. HINTS AND TIPS
Problem
Possible causes
What to do
The induction hob cannot be turned on
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are unresponsive.
The controls are locked
Unlock the controls. See section
‘Using your induction hob’ for
instructions.
The touch controls are difficult to
operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is becoming scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products are being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make crackling or clicking
noises.).
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes a low
humming noise when used on a high
heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
Fan noise coming from the induction
hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no action. Do
not turn the power to the induction hob
off while the fan is running.
Pans do not become hot and do not
appear in the display.
he induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect the pan
because it is too small for the cooking
zone or not properly centred on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the right
cookware’.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
The induction hob or a cooking zone has
turned itself off
unexpectedly, a tone sounds and an
error code is displayed
(typically alternating with one or two
digits in the cooking timer display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.
