Elnec BeeHive304, User Manual, Page: 9 / 152

Introduction
9
Software
Elnec provides common software for all device programmers. Regular and OnDemand
versions of software are available. Regular version is released usually every 3-4 weeks,
OnDemand versions are released based on customer request - for hot new devices support
and bug fixes - often daily. Elnec provides download of updated software version without any
fees for all programmers.
Why is it important to use the latest version of the control
program?
Semiconductor manufacturers continuously introduce new devices with new package types,
manufactured by new technologies in order to support the need for flexibility, quality and
speed in product design and manufacturing. To keep pace and to keep you up-to-date, we
usually implement more than 7000 new devices into the control program within a year.
Furthermore, a typical programmable device undergoes several changes during its lifetime
in an effort to maintain or to improve its technical characteristics and process yields. These
changes often impact with the programming algorithms, which need to be upgraded (the
programming algorithm is a set of instructions that tells the programmer how to program
data into a particular target device). Using the newest algorithms in the programming
process is the key to obtaining high quality results. In many cases, while the older algorithm
will still program the device, they may not provide the level of data retention that would be
possible with an optimal algorithm. Failure to not use the most current algorithm can
decrease your programming yields (more improper programmed target devices), and may
often increase programming times, or even affect the long term reliability of the programmed
device.
Our commitment is to implement support for these new or modified parts before or as soon as
possible after their release, so that you can be sure that you are using latest and/or optimal
programming algorithms that were created for this new device.
Free additional services:
free technical support (phone/fax/e-mail).
free lifetime software update via Web site.
We also offer the following new services in our customer support program:
Keep-Current is a service by which Elnec ships to you the latest version of the control
program for programmer and the updated user documentation. A Keep-Current service is
your hassle-free guarantee that you always have access to the latest software and
documentation, at minimal cost. For more information see
www.elnec.com .
AlgOR (Algorithm On Request) service allows you to receive from Elnec software support
for programming devices not yet available in the current device list. For more information
see
www.elnec.com .
Free software updates are available from our
Internet address www.elnec.com .