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TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.
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THE FOLLOWING CONDITIONS
ARE NOT A FAULT
Phenomenon
Reason and Handling Method
Exhaust white Smoke
INDOOR
temperature is too low. The exhausted
smoke encountered the cold air and then is
condensing into a white mist.
Flow rate of generated
hot water is too small to
achieve requested water
temperature
Hot water flow is too low to ignite the water heater.
The water heater will not turn on if the flow is too
low and then the water will become cold. Raise the
flow rate higher to activate the heater.
Can’t supply high
enough temperature in
winter
The incoming water temperature is very low and
the water adjustment knob is already turned to
maximum. The set temperature may be more
than the heating capacity allows. Please adjust
the flow lower to allow the water to heat to higher
temperatures.
Water is too hot during
the summer
Incoming water temperature is too high and the
incoming flow is too low. It may cause the hot
water to be too hot. Please adjust the flow to be
more to lower the temperature.
The water heater turns
off after 40 minutes
In order to prevent hypoxia, some models have a
40 minute timer protection function. When you
continuously use the water heater for 40 minutes,
it will turn off. Please turn off the tap and restart.
Close the hot water
valve, but the fan does
not stop immediately
The fan has a delay in the shutdown function in
order to completely clean the water heater exhaust
to ensure the safety of users.
Open the hot water
valve, but hot
water does not flow
immediately
There is a distance from the water heater to the
outlet, so the cold water in the line must flow out
before the hot water reaches your outlet. The
farther the distance from the water heater, the
more time it takes to receive hot water.
There is always some
water from the drain
valve
This is because the inlet water pressure is too high
and the drain valve will work to release the high
pressure. Try to reduce the inlet water pressure by
turning down the gate valve or the ball valve until
water leakage stops.
