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Managing Alarms

Page 27

4.

If you see a message similar to the following, it indicates that the alert
has been caused by a Technical Alarm and the detector is still active:




If you can, rectify the problem and repeat the procedure to reset the
alert. Alternatively, press



to continue (repeat the procedure when

you have rectified the problem).

6.

The standby screen is displayed and the beeping stops.

The navigation key continues to glow red until the faults are rectified.

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Summary of Contents for i-on40H+

Page 1: ...i on Series Security System Administration and User Manual for i on Compact i on30R i on40H i onG2SM i onG3MM and i onG3LM Issue 4 Control unit software version 7 02 xx ...

Page 2: ...uential damage or loss whatsoever including but not limited to damage or loss of use of equipment plant or power system cost of capital loss of power additional expenses in the use of existing power facilities or claims against the purchaser or user by its customers resulting from the use of the information recommendations and descriptions contained herein The information contained in this manual ...

Page 3: ...nsetting from a two way remote control 15 Querying the set unset status from a two way remote control 16 Starting a hold up alarm from a two way remote control 16 Using a one way remote control 16 Setting from a one way remote control 17 Unsetting from a one way remote control 18 Using a one way i RK01 radio keypad 18 Setting from an i RK01 radio keypad 18 Unsetting from an i RK01 radio keypad 19 ...

Page 4: ...Testing a wired keypad 41 Testing the on board keypad 42 Performing a walk test 42 Testing outputs 44 Testing remote controls 44 Testing social care or medical pendants 45 Testing user HUDs 46 Testing proximity tags 46 Testing ARC reporting 47 System configuration 48 Switching facilities on off 48 Setting the date and time 49 Configuring calendar sets 49 Defining contacts 53 Editing outputs 54 Man...

Page 5: ...Other publications If you are new to i on alarm systems you should read one of the following guides first i on Compact User Guide i on Series User Guide for i on30R i on40H i onG2SM and i onG3MM These provide an introduction to the key concepts and components of the alarm system and how to carry out the most common day to day tasks Additional user guides are also available for other items such as ...

Page 6: ... configured as a partitioned not part setting system Please refer to page 5 for a description of part setting and partitioned modes The available user types are as follows Master user This user is able to carry out all user actions A master user can for example set or unset the system and access all options in the user menus including the ability to add or delete other users A master user can edit...

Page 7: ...it can for example notify the Alarm Receiving Centre ARC A duress code has no access to the user menu and cannot have a remote proximity reader tag or medial social care pendant Note The Installer must program your system to provide this feature and you must agree with your alarm installer and the ARC what action the ARC should take on receiving a duress message Guard not available for i on Compac...

Page 8: ...password is automatically generated and displayed when you create this user which the third party system requires Level 4 This type of user can be created only by the installer and is able to update the firmware and language files at the control unit using the web interface There can be only one level 4 user The level 4 user cannot set or unset the system and is able to use the user menu only to c...

Page 9: ...n the keypad locks them out for a further 90 seconds and so on Installer access The installer has their own access code to access the installer menu options for system configuration There is only one installer access code It cannot be used to set or unset the system or to access the user options Note The installer may be able to call into your control unit and program it remotely e g using the web...

Page 10: ...rs can be given access to one or more partitions If a user has no access to a partition he or she cannot set or unset that partition In effect partitions allow the system to be split into separate alarm systems A zone is armed only when ALL of the partitions that it belongs to are set unless the zone has the One Partition attribute set If you unset any of the partitions that a zone belongs to the ...

Page 11: ... the system examine the log create users create calendar sets and view detector signal strengths Figure 1 Web Interface You can access the web interface by entering the control unit s IP address in the address bar of a web browser and then entering your user code and remote password in the login page displayed Your remote password is defined using User Menu Users Edit User Before you can use the w...

Page 12: ...irtual Keypad For installer and master users the virtual keypad is access through a Virtual Keypad option in the web interface For other users the web interface is displayed directly after entering their user code and personal remote password in the login page of the web interface If a master user creates a new user and defines a remote password it gives permission for the new user to access the v...

Page 13: ...d smoke detectors flood sensors hold up devices or emergency exits Monitors for machinery for example freezers or other type of technical alarm Using a keypad to set or unset the system This section explains how to set and unset your system from any keypad that has a display including the keypad built into an i on Compact control unit If you are using a radio keypad that has no display please refe...

Page 14: ...et Partitions partitioned system only To choose the partition s to set and whether to full set or part set those partitions Note Please refer to page 5 for details of partitions 4 If you selected Partitions a The bottom line shows the name of the first partition to which you have access and its current state U unset S full set PB C D part set B C D is set b Press or to select the partition you wan...

Page 15: ...lent or instant setting If you have the final exit door open or you trigger one of the detectors on your entry exit route the keypad gives an interrupted setting tone this is normal The system sets when one of the following occurs depending on how the system is configured Immediately instant set After a specified period of time You need to make sure you exit the premises before the exit timer expi...

Page 16: ...obe unit when the system sets If the system does not set If the system does not set check the display to see if any zone is active Normally the system can set only when zones other than those in the entry exit route are inactive If there is more than one zone active the display changes every three seconds to show each zone in turn Quick setting the system Your installer may have enabled quick sett...

Page 17: ... as you used to leave the premises Do not stray from this route you may cause an alarm 2 Depending on how the system is configured you may hear an entry tone If you hear the tone go directly to the keypad since you will have limited time to unset the system before it generates an alarm 3 Enter your access code or present your proximity tag to the keypad If you enter your access code the display sh...

Page 18: ...ate a User Defined output Each remote control has a unique electronic identity and is assigned page 34 to a specific user The remote control is designed to provide feedback about the current status of the system if enabled by the installer When you operate the buttons the control unit sends back signals that light up one or more LEDs on the fob These show whether your system has set or if there ha...

Page 19: ...ult for example a zone is active all four LEDs glow red for three seconds 3 You will hear a continuous exit tone unless the system is configured for silent or instant setting The system sets as described in step 6 on page 11 4 The Set or Part Set LED glows green for three seconds This is your confirmation that the control unit has set the system Unsetting from a two way remote control Note The abi...

Page 20: ...m a two way remote control 1 Press and hold any two diagonally opposite buttons at the same time All four LEDs flash red three times 2 The control unit starts a hold up alarm and if applicable sends the alarms to the Alarms Receiving Centre ARC 3 All four LEDs glow green for three seconds This is your confirmation that the control unit has generated the alarm Using a one way remote control The one...

Page 21: ...ion for key A is to full set all of the user s partitions Keys can be configured to part set specified partitions if required 3 You will hear a continuous exit tone unless the system is configured for silent or instant setting The system sets as described in step 6 on page 11 If the system will not set If one of the zones is active when you try to set the system you will not hear the exit warning ...

Page 22: ...isplay and can only transmit to the control unit it cannot receive information back from the control unit Figure 4 One way radio keypad The keypad cannot show the status of the system The left hand Transmit LED glows only to show that the keypad is sending a command to the control unit Setting from an i RK01 radio keypad 1 Make sure the system is in standby 2 Enter a valid access code or present y...

Page 23: ...will have limited time to unset the system before it generates an alarm 3 Enter your access code or present your proximity tag to the keypad 4 Press Using a two way KEY RAS keypad Note Please refer to the KEY RAS User Guide for full information about how to use the KEY RAS A two way KEY RAS keypad Figure 5 can transmit to the control unit and receive information back from the control unit The keyp...

Page 24: ...is configured you may hear an entry tone If you hear the tone go directly to the keypad since you will have limited time to unset the system before it generates an alarm 2 Within the allocated time key in your access code and press or present your proximity tag The entry tone stops and the system unsets The ABCD keys remain lit green either for a few seconds or permanently while the system is unse...

Page 25: ...as failed There is a failure of a communications link from the control unit When an alarm occurs the control unit normally activates internal sounders and depending on severity external siren strobe units Table 1 shows the default response for each type of alarm After an alarm you will need to silence the sounders acknowledge the alarm and reset the system see Silencing acknowledging and resetting...

Page 26: ...lert see page 26 Audible only when system is unset Fault Quiet beeping once per second from internal sounders A system fault detected by the control unit such as a mains failure or communications line fault This is known as an alert see page 26 Social Care Chirp once per second at internal sounders for the first 30 seconds then a louder chirp Social care alert Note The first 30 second warning peri...

Page 27: ...ns module fitted As well as making an audible signal the installer can configure the control unit to send a pre recorded voice message to specified phone numbers when an alarm occurs These messages can go to people nominated to monitor alarm calls If the control unit has Call Acknowledge enabled ask the installer a person receiving a speech message can control the link by pressing buttons on their...

Page 28: ... acknowledge and reset an alarm 1 Make sure that it is safe to enter the premises 2 Enter your access code or present your proximity tag in the normal way This silences the alarm if the sirens and sounders are still operating Note In a partitioned system you can silence acknowledge and reset an alarm only if it has been caused in a partition to which you have access 3 If the keypad has a display t...

Page 29: ...f how to view the log Installer resets If the alarm requires an installer reset there are several ways that this can be accomplished The installer can visit your site and reset the system by entering the installer code and exiting the installer menu If a suitable communicator is enabled the ARC can send a signal to the control unit to allow you to reset the system yourself If configured by the ins...

Page 30: ...e Technical Alarm zone which is often used to monitor equipment such as freezers An alert does not cause the external siren strobe unit to operate or internal sounders to give a continuous alarm sound Instead the navigation key on keypads glows red if the system is unset and internal sounders give a short beep once or twice per second depending on the type of alert until the alert is acknowledged ...

Page 31: ... Alarm and the detector is still active If you can rectify the problem and repeat the procedure to reset the alert Alternatively press to continue repeat the procedure when you have rectified the problem 6 The standby screen is displayed and the beeping stops The navigation key continues to glow red until the faults are rectified ...

Page 32: ... Admin Normal Partition Guard Set Only BMS Duress Easy Set Shunt Level 4 Set Unset Omit Zones Shunt Group not i on Compact Users Add User Edit User Name Type not U001 Partitions partitioned system Code Prox Tag Remote Social Care Medical Hold Up Device Remote Password App access Delete User View Log Test Siren Sounders Ext Radio Sirens Wired Sirens not i on Compact Loudspeakers not i on Compact On...

Page 33: ...ng Set Date Time Calendar Set not i on Compact Add Event Edit Event Event name Event time Event day Ward Partitions Warning time Warning tone Delete event Add Exception Edit Exception Exception Name Exception Start Time Exception Start Date Exception End Time Exception End Date Delete Exception Contacts Edit Outputs Remotes Wi Fi Outputs On Off About Panel Cloud Expanders not i on Compact Keypads ...

Page 34: ...ral times Entering text You can use the numeric 0 9 and keys see Figure 6 to enter numbers and text Press a key one or more times to obtain the letter you require For example to enter a B press the 2 key twice or to enter an C press 2 three times The bottom line of the display shows the character you are about to insert and the other characters available using that key Wait a moment before each ne...

Page 35: ... omitted you have to omit the zone again before you next set the system Alternatively use shunt groups see the next section Note You can omit only those zones that the installer has given the Omittable attribute To omit zones 1 Select Omit Zones The bottom line displays the first zone you can omit An O is displayed at the end of the line if the zone is Omitted An I is displayed if the zone is Incl...

Page 36: ...ord that information A zone can be in more than one shunt group Once the shunt groups are defined there are three ways of shunting them a Master and admin users can use the Shunt Groups option to shunt all zones in selected shunt group A master user can select any shunt group In a partitioned system an admin user can select any shunt group in the same partition as the admin user b A master user ca...

Page 37: ...only one user the default master user who has full access to perform any action that a user is able to do and access all user options The master user can add new users and while doing so specify the user s type page 2 which determines the actions the user can carry out About the Users menu If you are a master or admin user you can use the Users option in the main menu to Add new users to the syste...

Page 38: ...e none of these devices If you do not wish to assign these devices most user types can assign the devices to themselves at a later date using the Users option depending on user type see the menu map on page 28 A user can have only one proximity tag remote control hold up device medical pendant or social care pendant No two users can have the same device Note The level 4 user can be created only by...

Page 39: ...and BMS users Present an unallocated tag to the keypad until you see Prox Tag added or if you do not want to assign one Note If you have a proximity tag that is already allocated you can find out who it belongs to by using Test Prox Tag page 40 7 You are prompted to assign a remote control to the user except for shunt duress and BMS users To assign a remote control press any button on the remote c...

Page 40: ...6 Note While you are registering a new HUD the control unit will not respond to an alarm signal from any radio HUD it has already learnt 11 If you are adding a shunt code user press or followed by to select the shunt group to assign to the user The indicates the currently selected shunt group 12 You are prompted to enter a remote access password If you want the user to be able to access the web in...

Page 41: ... forgets their code a master or admin user must delete that user and recreate a new user with a new code You cannot edit a user when the partition they belong to is set If you want to delete another user s remote control see Deleting remote controls on page 58 Editing your own user details If you are a master or admin user you can edit your own user details such as your user code and allocated pro...

Page 42: ...nd press 4 Press or followed by to select the option you require Name To change the user name Type To change the user type See page 2 for a description of each user type Partitions To change the partitions that the user belongs to partitioned systems only You cannot change the partitions allocated to a master user since master users always belong to all partitions Every user must belong to at leas...

Page 43: ...ion is not available for users of type Set Unset 5 Follow the prompts Please refer to Adding users on page 34 if you need information about how to use any of the above options Deleting users If you are a master or admin user you can use the Users Delete User option to delete users Once you delete a user the system does not respond to their access code The control unit also deletes the identity of ...

Page 44: ...ss to show older events or to show more recent events 4 Press to finish viewing the log Testing the system A master or admin user can use the Test option to test various components of the system and to check the current owner of a proximity tag remote control hold up device medical pendant or social care pendant Testing sirens and sounders To carry out the test 1 Select Test Sirens Sounders 2 Pres...

Page 45: ...red keypad Not available for i on Compact Note You can test only the keypad you are currently using you cannot test a keypad remotely To carry out the test 1 Select Test Wired Keypad The bottom line of the display shows the keypad name and bus address For example All four ABCD LEDs and LEDs around the navigation keys should glow red 2 Press and in turn to test the navigation keys Each time you pre...

Page 46: ... test it The display should confirm the key you pressed 5 Press to finish the test Performing a walk test Master and admin users can use Test Walk Test to test detectors without starting an alarm Walking past motion detectors should be enough to trigger them If you have detectors connected to doors or windows you will have to open them to trigger those detectors During the test if the detector is ...

Page 47: ...s to display Yes at the end of the bottom line to mark the zone as one you want to test 4 Press to begin the test The top line shows how many detectors remain to be tested The bottom line provides a list of all the detectors ready for testing press or to scroll through the zones 5 Walk round and trigger each detector in turn If you have enabled Chime there is a double tone chime when you trigger a...

Page 48: ...ss is PAN 01 and the type is W wired The output type is displayed for control units that have built in radio and wired outputs The bottom line shows the name of the output which may be the same as the address and whether the output is currently on or off 2 Press or to select the output 3 Press to switch the output on and again to switch it off Check that the output is working as expected Outputs o...

Page 49: ...ure you press them both at the same time 4 Press to end the test Testing social care or medical pendants Master and admin users can use Test Pendants to test social care or medical pendants To carry out the test 1 Select Test Pendants 2 Press the button on the device you wish to test The control unit gives a double beep confirmation tone and you will see the results of the test The top line shows ...

Page 50: ...e keypad gives a double beep confirmation tone and you will see the results of the test The top line shows the name of the user the device is allocated to The bottom line shows the strength of the signal If the signal strength is less than 4 contact your installer 3 Repeat step 2 for the other user hold up devices 4 Press to end the test Testing proximity tags Master and admin users can use Test P...

Page 51: ...e alarms to an Alarms Receiving Centre ARC Master and admin users can use Test ARC Reporting to test the connection to the ARC To carry out the test 1 Select Test ARC Reporting The following is displayed 2 Use or to choose one of the two recipients selected by the installer Each recipient uses a separate telephone number to the ARC Depending on how the installer has configured communications the s...

Page 52: ... sure that any installer requesting access is your authorised installer Switch off remote access once the installer has finished Level 4 Update Use this option to enable or disable access to the control unit from the level 4 user There can be only one level 4 user which only the installer can create The level 4 user is able to a Update the firmware and language files at the control unit automatica...

Page 53: ...the control unit to set or unset the alarm system or parts of it at fixed times of day on a seven day cycle If the system is a part setting system you can use this option to full set or part set B C or D If the system is a partitioned system this option allows you to full set or part set any collection of partitions There are two basic elements that you can program within the calendar set option t...

Page 54: ...ot alter the times programmed in calendar sets If a user sets a partition that is due to be set by a calendar event the partition remains set when the calendar event time is past Likewise if a user unsets a partition before a calendar event is due to unset the partition the partition remains unset Add Event Use System Config Calendar Set Add Event to create an event When you select the option the ...

Page 55: ...arning indication for an unset event The warning tone sounds at the keypads and loudspeakers allocated to the partition s specified in the event At the beginning of the warning time the control unit activates any outputs of type Autoset Warning At the end of the period the control unit stops the warning tone sets the affected partition s without any delay and deactivates any outputs of type Autose...

Page 56: ...want the exception to end Exception End Date Specify the date you want the exception to end Edit Exception Use System Config Calendar Set Edit Exception to edit individual parts of an exception Delete Exception Use System Config Calendar Set Delete Exception to delete an exception Deferring calendar setting During the calendar set warning time a user can interrupt the setting process To do this th...

Page 57: ...the system The control unit will log the failure as set fail At the same time the control unit will activate any output programmed as type Set Fail Note that if an installer assigns zones the Force Set Omit attribute the control unit will omit those zones if they are active during a scheduled setting event Defining contacts You can use System Config Contacts to edit the Contacts List which is a li...

Page 58: ...y output the installer has configured as User Defined Note User defined outputs can be activated or deactivated at any time using Outputs On Off see page 61 To edit an output 1 Select System Config Edit Outputs The first output you are able to edit is displayed The top line shows the address and type of the output In the above example the address is PAN 01 and the type is W wired The output type i...

Page 59: ...se Yes or No Note If a user activates the output while it is deactivated the output stays activated until the control unit reaches the next off time If a user de activates the output while it is activated the output deactivates until the control unit reaches the next on time Leave On Time Off Time and Days without values if you want the output to act as a simple on off switch Press when you have f...

Page 60: ...e whole system one way remote control only Unset the whole system partitioned system one way remote control only Full set or part set selected partitions partitioned system one way remote control only Unset selected partitions partitioned system one way remote control only Note for one way remote controls If you have a part setting non partitioned system you cannot reprogram the unset button If yo...

Page 61: ...r all partitions allocated to the user See Unset Unset All and Unset Partitions below No Action For the button to have no action Part Set two way remote control only To set part set B C D For a partitioned system it applies only to the partition assigned to the remote control Use or followed by to select the part set The key cannot be used to unset or full set Set Unset one way remote control only...

Page 62: ...ng before a user can unset using a remote control Output To operate a user defined output Use or followed by to select the output then use or followed by to select the output mode On Switches the output on Off Switches the output off Toggle Changes the state of the output each time you press the button 4 Press repeatedly to exit Deleting remote controls You may want to delete a remote control if i...

Page 63: ... remote controls are able to unset the system but you may want to change this for security reasons After selecting Unset use or to select Enabled or Disabled followed by Disabling Unset does not affect the ability for remote controls to set the system Enabling or disabling HUA functions You can use System Config Remotes HUA Function to enable or disable the ability for a two way remote control to ...

Page 64: ...s that it is the selected network it does not indicate connection status Enter the password when prompted use 1 9 keys to enter numbers and letters as labelled on the keys For example use the 2 key to enter A B C or 2 to change between upper lower case 0 to enter 0 space or other character e g and The Menu key to show the password when entering or to move the cursor left or right to add a space or...

Page 65: ...e as the address and whether the output is currently on or off 2 Press or to select the output 3 Press or to switch the output on or off Outputs operated via radio may take several seconds to change state 4 Press repeatedly to exit Using the About options If you are a master or admin user you can use the About option to find information about the system you are using The About menu contains the fo...

Page 66: ...the sub option 4 If applicable press or to display further information 5 Press repeatedly to exit Pairing with the SecureConnect App You can use the Pair App option to generate a pairing code for the SecureConnect app The app allows you to monitor and control your alarm system over the internet from your mobile phone or tablet Note Pair App is not available if Cloud Access is disabled in the Insta...

Page 67: ...onnect is a trademark of Eaton www myscantronic com Product Support UK Tel 44 0 1594 541978 Available between 08 30 to 17 00 Monday to Friday email securitytechsupport eaton com Part Number 14199506 24th January 2022 ...

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