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GREEN MOTION DC 44/66 EV CHARGER INSTALLATION MANUAL
MN192006EN March 2023 www.eaton.com
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Title
9. Troubleshooting
If the problem persists, contact your Eaton technical support representative using the email address
Table 10. List of alarms and troubleshooting
Check the warnings or error messages and act as indicated in Table 11.
This section contains information and procedures for solving problems that may occur with the Green
Motion DC 44/66 EV charger.
Possible problems
Solutions
Router does not connect during
configuration
Check that the EV charger is powered and in standby mode.
The EV charger does not start
Check the LED status color and read the indication on the touchscreen display.
Check the power supply on the electrical panel, switch off and reset the circuit-breaker
to restart it.
The EV charger indicates that the
emergency stop button is pushed
Check that the unit is not damaged, the installation and commissioning are correctly
done.
Check the LED status color and read the indication on the touchscreen display.
The emergency stop button is located on the front of the EV charger. Pull it out until it
clicks into open position.
If the unit was set as out of order, it is possible now to change the physical status
directly from the Eaton Charging network manager.
The EV charger visual indicators
are red
Check the LED status color and read the indication on the touchscreen display.
Try to disconnect the car from the EV charger and retry.
Check the emergency stop button, it should be pulled out.
Antenna bar graph (4G sign on
touch screen display) is red
Check the LED status color and read the indication on the touchscreen display.
Check that the connection of the EV charger to the backend is available/network is
available.
Authentication refused
Check the LED status color and read the indication on the touchscreen display.
Check that the user is recognized, and authorized user subscribed to the charging point
operator database.
Check that the connection of the EV charger to the backend is available.
The socket visual indicators are
red
Check the LED status color and read the indication on the touchscreen display.
Check the power supply on the electrical panel, switch off and reset the circuit-breaker
to restart it.
The charging cable cannot be
released from the vehicle
Check the LED status color and read the indication on the touchscreen display.
In some cases, the user must unlock the plug from the car’s dashboard or use the key
control (long press may be required).
In case the user is not able to remove the cable, press the emergency stop button to
release the cable.
The emergency stop button can then be set to the initial position, after inspection.
The car does not charge
Check the LED status color and read the indication on the touchscreen display.
Check the condition of the CCS or CHAdeMO cable.
Check the power supply on the electrical panel, switch off and reset the circuit-breaker
to restart it.
Try starting and moving the vehicle, then try charging again.
