EASYPRINT Compact 32D, Product Manual, Page: 217 / 243

MAINTENANCE, SERVICE AND FAULT FINDING
25364 Issue 8 March 2018 4-67
Faded on one side This is generally due to a misalignment
of the printer to the platen roller/ pad.
The print head will move down to print
on the substrate and touch one side of
the roller/ pad first. Recommendations:
Check that the print head is fitted
correctly, especially if it has just been
replaced.
Align the printer correctly.
Print rubs off This can be for a number of reasons:
Not enough energy is going to the
head. This is more apparent in cold
environments. Increasing the contrast -
and in extreme conditions the head
heater on the head - can make a
difference to the permeability.
In environments of high temperature
and humidity, the applied ribbon may
still be warm and could rub off. Use a
different ribbon grade.
The ribbon/ substrate may be
mismatched. Some substrate has
coatings that make it very difficult to
adhere to. The coatings may be, for
example, a wax/ resin mix similar to the
actual ribbon. If this is the case, use
another ribbon grade. Ask your local
Easyprint distributor for ribbon advice.
Print smudges Reduce the Contrast value setting to
compensate for extra friction forces
that are applied on the ribbon during
printing. Reducing the Contrast value
reduces the heat and prevents the print
from being smudged.
Problem Action