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EASYPRINT Compact 32D Product Manual Download Page 175

MAINTENANCE, SERVICE AND FAULT FINDING

25364 Issue 8 March 2018

4-25

Note:

The rewind spindle has the smaller gap.

(10) Remove the back cover.

(11) At the back of the printer, disconnect the IM stepper motor and the

capstan stepper motor.

CAUTION:

When unplugging the stepper motor connectors
from the PCB set, fully press the clip on the inner
part of the connector before pulling it out (see the
following photograph). Failing to do so may damage
the PCB’s connector, and replacement of the PCB
set will be necessary.

(12) Remove the IM stepper motor and the capstan stepper motor.

IM stepper

motor

Ribbon

drive

stepper

motor

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174
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»

Summary of Contents for Compact 32D

Page 1: ...Compact 32d Compact 32C Compact 53c Communicator II Easyprint Product Manual...

Page 2: ...2 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 3: ...publication may be reproduced stored on a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior permission of Easypri...

Page 4: ...ED ANY WARRANTIES REGARDING THE DEVICE OR THE SOFTWARE THOSE WARRANTIES DO NOT ORIGINATE FROM AND ARE NOT BINDING ON MS Note on Java Support The SOFTWARE may contain support for programs written in Ja...

Page 5: ...all applicable international and national laws that apply to the SOFTWARE including the U S Export Administration Regulations as well as end user end use and country destination restrictions issued b...

Page 6: ...251 The object of the declaration described above is in conformity with the relevant Union harmonisation legislation 2014 35 EU Low Voltage Directive 2014 30 EU EMC Directive 2011 65 EU RoHS Directive...

Page 7: ...25364 Issue 8 March 2018 7 EC DECLARATION OF CONFORMITY...

Page 8: ...0L05L17G111852 The object of the declaration described above is in conformity with the relevant Union harmonisation legislation 2014 35 EU Low Voltage Directive 2014 30 EU EMC Directive EN 61000 6 2 2...

Page 9: ...25364 Issue 8 March 2018 9 EC DECLARATION OF CONFORMITY...

Page 10: ...struction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be require...

Page 11: ...Issue 8 March 2018 11 CONTENTS PART 1 HEALTH AND SAFETY PART 2 DESCRIPTION AND INSTALLATION PART 3 OPERATION PART 4 MAINTENANCE SERVICE AND FAULT FINDING PART 5 TECHNICAL REFERENCE PART 6 GLOSSARY OF...

Page 12: ...Parts at Issue 1 November 2010 All Parts at Issue 2 April 2011 All Parts at Issue 3 January 2013 All Parts at Issue 4 April 2013 All Parts at Issue 5 September 2013 All Parts at Issue 6 March 2015 Al...

Page 13: ...ing the Compact 32c 53c Communicator II Cassette Printer 1 5 Replacing the Ribbon 1 6 Heating Element 1 6 Organic Solvents 1 6 Battery Replacement 1 6 Fuses Fire Hazard 1 6 Caution Notices 1 7 Damage...

Page 14: ...HEALTH AND SAFETY 1 2 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 15: ...s therefore excludes any phase to phase connected supplies such as may be available in some factories and or countries If the supply fuses located on the rear of the printer and the printer s power su...

Page 16: ...ery care is taken to avoid potential hazards ALWAYS take great care around the machine not to slip trip or fall especially if the machine is used in areas where the floor may be wet or greasy Use only...

Page 17: ...tor II Cassette Printer Denotes Danger Electricity Denotes General Danger Lethal voltages are present within this equipment when it is connected to the mains supply Only trained and authorised personn...

Page 18: ...luid contains organic solvents Always wear suitable PPE goggles and clothes to avoid contact with the eyes and skin Avoid inhalation of the vapour Do not smoke in the presence of the vapour or the vic...

Page 19: ...severe damage to the print head The counter values are not retained when the printer is switched off To avoid damage to the cables or equipment ensure that the cables are routed clear from any moving...

Page 20: ...2018 Spare Parts and Consumables Contact supplier for details For Sales and Service contact Easyprint A S www easy print com sales easy print com To avoid the risk of damage to the print head use onl...

Page 21: ...ox 2 10 MECHANICAL INSTALLATION 2 11 Installation Requirements 2 11 Brackets Compact 32d 32c and 53c 2 11 Mounting the Printer in the Bracket System 2 14 Compact 32d 32c and 53c 2 14 Communicator II 2...

Page 22: ...r 2 40 ENCODER CONNECTION 2 41 COMPACT TOUCHSCREEN 2 42 Touchscreen 2 43 Touchscreen Rear View 2 44 PRINTER SET UP 2 45 Setting the Ribbon Type 2 45 Threading the Ribbon 2 45 Compact 32d Ribbon Thread...

Page 23: ...the IP Address for the Compact Touchscreen Touchscreen 2 61 Adding More Connections 2 62 Compact Touchscreen 2 62 Touchscreen 2 63 USB Connection Setup Compact 32d 32c 53c and Compact Touchscreen onl...

Page 24: ...DESCRIPTION AND INSTALLATION 2 4 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 25: ...and operation of the printer are present Ensure that the following items are present Compact 32d Unit Inventory Contents Part No Compact 32d Printer Unit Compact Touchscreen Optional EAS002781 Mains P...

Page 26: ...0 4 and 0 8mm V200042 Wall Bracket PSU Box VEY9984 Wall Bracket I O Box VEY9985 PSU Power Cable Euro VEY0190 PSU Power Cable US VEY0190 1 Air Tube Supply 3m 6mm VEY0786 Cable 4 pole Printer to PSU VE...

Page 27: ...n Compact 32c 53c USB Port Printer Connections Rear View Rear View Compact 32d shown Rear USB Small Encoder 5 Pin DIN Type Power Input 24V d c 5A Input Output 15 Way D Type Rear USB Large Ethernet cab...

Page 28: ...Parts Printer Unit Front View Cassette Handle Status LED Printer Connections Rear View Secure Digital Flash Card Slot USB Mini Connector Sliding Shutter Air Pressure Gauge Air Pressure Regulator Comm...

Page 29: ...DESCRIPTION AND INSTALLATION 25364 Issue 8 March 2018 2 9 Compact 32d 32c and 53c Peripherals Power Supply Unit Encoder...

Page 30: ...cator II Peripherals Power Supply Unit Mains Switch Mains Connector Power Connector Mains Fuse I O Box Encoder Connector Ethernet Connector I O Connector Communication Connector Shims Shim used with t...

Page 31: ...et Brackets Compact 32d 32c and 53c Notes 1 For a list of the tools required see the bracket instructions provided with the bracket kit 2 For spares information see www easy print com The bracket rang...

Page 32: ...ION 2 12 25364 Issue 8 March 2018 Window Bracket IM Version 0 9m Part No EAS002706 Note Three guide rollers are shown for illustration purposes only two are supplied in the kit Window Bracket CM Versi...

Page 33: ...2 13 Web Positioning Module 0 9m Part No 5 0460281 Labeller Bracket Assembly Part No EAS001626 Notes 1 The Labeller Bracket can be assembled in either a left hand or a right hand version 2 Installati...

Page 34: ...ket ensure the print head is positioned above the top point of the rubber roller Note To obtain the best print quality fine adjustment of the print head can be done electronically at a later stage See...

Page 35: ...top point of the rubber roller This may be adjusted to obtain the best print quality 2 Adjust the height between the rubber roller or platen using the appropriate shims provided Note The height may ne...

Page 36: ...the Compact Touchscreen s mini USB port then connect USB A into the USB port on either the front or the back of the printer If a retained connection is required between the Compact Touchscreen and the...

Page 37: ...Connect the printer cable between the printer and the I O Box Connect the air pressure to the printer Set the regulator to approximately 2 5 bar 0 25MPa 128mm Printer 3 5 Bar 0 35MPa so that the air p...

Page 38: ...om the Line Movement pull down menu 1 If you select the CM printer type a To check that the print head is on top of the roller go to Settings Production Line Setup Print Head b Set the Head Position s...

Page 39: ...put Volt free contacts These contacts are operated and driven by a relay on the printer circuit board They are normally open or normally closed depending on the assigned function They serve as a switc...

Page 40: ...cated on 5 pin DIN 8 15 Purple Red White Input 2 Volt free contacts Start Signal 5 13 Yellow Black White Input 3 Volt free contacts None 6 14 Green Brown White Input 4 Volt free contacts Remote Trigge...

Page 41: ...rt Signal 5 13 Yellow Black White The function of each output can be changed in the software the defaults are listed in the table see page 2 28 for descriptions For more information regarding configur...

Page 42: ...wered contacts is set by JP1 and JP2 on the connection board as follows JP1 and JP2 Position Output Voltage Pin 9 Maximum Current 1 2 5V 100mA 2 3 24V 500mA Both jumpers must be moved Communicator II...

Page 43: ...d 13 of the I O connector as shown in the following diagram Pin 5 Yellow Pin 13 Black White Printer Relay Alternative Start Signal Yellow 5 Black White Yellow Black White Yellow Black White 5 5 13 13...

Page 44: ...lti function button can be triggered with a 1 second pulse which will either tension the ribbon initialise the printer or clear error depending on printer status An 8 to 10 second pulse will switch of...

Page 45: ...and JP2 on the connector board are set to the default position 2 3 for 24V See Output Voltage page 2 22 2 Connect the NPN sensor as follows 24V Pin 9 0V Pin 13 Signal from sensor Pin 5 Pin 5 Yellow P...

Page 46: ...ee contacts with a maximum loading of 30V 100mA Output 4 is a powered contact Pin 9 is supplied with 24V by default See the pin allocation table on page 2 20 Pin 12 Light Green Pin 10 White Pin 4 Oran...

Page 47: ...mmunicator II Pin Allocations page 2 21 The output should be connected as per the diagram below Light Green Orange Pink Red External Relay 3 11 4 12 Relay 24V Error Ready The internal switch for the o...

Page 48: ...d is in printing position and closed while head is not printing Ready Printing Contacts closed when printer is ready and printing open while returning in IM mode Ready Returning Contacts closed when p...

Page 49: ...will not be shown on the home screen 2 When the switch is closed the printer is paused when the switch is open the printer will resume 1 Select 2 available pins from one of the tables bellow and conn...

Page 50: ...nector The encoder can be connected to Input 1 of the I O Connector which duplicates the encoder connector 1 Ensure printer supplies 5VDC on pin 9 see Output Voltage on page 2 22 2 Connect Pin 15 Red...

Page 51: ...DESCRIPTION AND INSTALLATION 25364 Issue 8 March 2018 2 31 I O Wiring Diagrams Compact 32d 32c and 53c...

Page 52: ...I O_OUT2 R12 1K R13 1K 1 2 3 4 8 7 6 5 LH1250AAC IO_OUT1 IO_OUT1_RET IO_OUT2 IO_OUT2_RET DEFAULT LINK POSITION IO_OUTn_RET GND_ISO LINK PINS 1 and 2 GND LINKAGE SELECTION DEFAULT SEPARATE GND and GND_...

Page 53: ...thernet cable port to connect to PC or network 2 CAUTION Socket provides Power over Ethernet PoE Compact Touchscreen to USBA Mini USB1 Packaging Machine I O Cable P N EDP002215SP Notes 1 The rear USBA...

Page 54: ...an Air Supply Rear View Cable VEY1414 Euro VEY1415 US Touchscreen To Network Packaging Machine I O Shaft Encoder I O Box Power Supply Cable VEY1404 Cable VEY0190 Euro VEY190 1 US Air Tube VEY0786 Cabl...

Page 55: ...ed between many printers Direct USB Connection No Network Compact Touchscreen Touchscreen PC to Networked Printers CAUTION Power over Ethernet Risk of equipment damage Use optional adapter cable EPT03...

Page 56: ...required which will need to be purchased locally Network Set up Refer to Printer Network Settings on page 2 38 for details on the printer network settings Connecting to Networked Printers Refer to the...

Page 57: ...Compact 32d 32c and 53c Crossover Ethernet Cable Note Initially ensure both printer and PC are DHCP enabled Then if required set the IP settings for the printer and PC Touchscreen Communicator II To c...

Page 58: ...t settings are as follows Enable DHCP DHCP is NOT enabled by default Printer IP address 192 168 125 201 Touchscreen IP address 192 168 125 200 Printer Slaves The Printer Slaves function allows one pri...

Page 59: ...e tickbox if left unticked the slave setting will remain inactive Advanced It is possible to access a remote database this allows data such as product name barcodes etc to be retrieved and used within...

Page 60: ...ari from version 6 To connect 1 Connect the PC and Printer directly via Ethernet connection See PC or Touchscreen to One Printer on page 2 37 Or through a network connection See Compact Touchscreen To...

Page 61: ...N 25364 Issue 8 March 2018 2 41 Encoder Connection The Shaft Encoder connection when the printer is used in CM is shown Shaft Encoder Connections to the Printer NPN 1 RED 5V 2 WHITE SIGNAL 3 BLUE 0V 3...

Page 62: ...e USB port of the Compact Touchscreen If this is a requirement use a powered USB hub If a retained connection is required between the Compact Touchscreen and the USB cable the mini USB plug lead can b...

Page 63: ...a powered Ethernet port This can be used to power the Touchscreen without additional power cables Contents Part No Optional Touchscreen with European mains lead and crossover Ethernet cable EPT007715...

Page 64: ...itch Communication Port USB Ports Plug the crossover cable into the I O box Connect the mains cable to the Touchscreen Connect the crossover cable to the Touchscreen Turn on the power to the Touchscre...

Page 65: ...ken when replacing threading ribbons to avoid cutting hands or fingers Notes 1 To ensure good quality print always clean the print head and capstan before fitting a new ribbon to the printer 2 When fi...

Page 66: ...ing Arm Dancing Arm Bridge Cover Ribbon Threading Compact 32d Right hand Printer Ribbon Guide Roller 1 Rotate the quarter turn latch anti clockwise Gently pull the printer s front cover straight out t...

Page 67: ...and thread the ribbon accordingly Compact 32d Ribbon Path Left Hand Compact 32d Ribbon Path Right Hand Note To change the printer from left hand to right hand or vice versa see Changing Printer Config...

Page 68: ...s either a right hand printer or a left hand printer Referring to the ribbon path diagram labels on the printer cover or in the following diagrams determine whether the printer is set up for left hand...

Page 69: ...rinter open 6 Fit the cassette to the printer 7 Push the latch closed to lock it CAUTION If the latch is forced closed before the cassette is fully inserted it may become damaged 8 Press the reset but...

Page 70: ...er Ribbon Path label 1 If fitting a replacement ribbon remove the used roll and discard re use the inner core if needed 2 Fit the new ribbon roll on the unwind spindle and the inner core to the rewind...

Page 71: ...duction line See below 2 In dusty environments it may be beneficial to fit a V Series Positive Air Kit P N EAS002970 Calibrating the Printer CAUTION When calibrating the print head must be able to ext...

Page 72: ...Speed is updated every few seconds 2 For Compact 32d 32c and 53c printers Go to Settings Production Line Setup Head Functions and use the Align button to automatically set the head position to the rol...

Page 73: ...the Print Trigger as required at Settings Production Line Setup Print Trigger For more information see Print Trigger on page 3 49 5 Go to Settings Production Line Setup Print Head and set the Head Po...

Page 74: ...ast optimisation and fault finding on the TTO printers 1 Connect to a printer 2 Ensure a label is loaded to print 3 Press Home Settings Production Line Setup Speed Profile A blank graph should be visi...

Page 75: ...25364 Issue 8 March 2018 2 55 CM Speed Profile Graph 1 2 4 3 1 Substrate speed 2 Ribbon Speed 3 Printing 4 Print Go It may be necessary to scroll up down and left right to see the full graph Press Re...

Page 76: ...2 56 25364 Issue 8 March 2018 IM Speed Profile Graph 2 1 4 3 1 Printhead speed 2 Ribbon Speed 3 Printing 4 Print Go It may be necessary to scroll up down and left right to see the full graph Press Re...

Page 77: ...Select Unlock UI Settings 3 Enter the password QS and select To lock the user interface settings select Lock UI Settings Printer Connection Set up the method of connection between the Compact Touchsc...

Page 78: ...ted with this approach For example When a printer or a Compact Touchscreen is assigned an IP address by the network it will use this address until powered down However when the device is powered up ag...

Page 79: ...dows 7 version 4 1 or higher ActiveSync can be downloaded from Microsoft homepage USB cable with mini USB at the printer end Connecting Turn on the printer Wait 45 seconds Ensure that the standard USB...

Page 80: ...sh once as the folder is sometimes not updated 3 Copy the IP_Address txt file to the PC s hard drive 4 Use Notepad to open the IP_Address txt file now located on the PC 5 The file shows the IP address...

Page 81: ...ock User Interface Settings on page 2 57 To change the IP address of the Compact Touchscreen Touchscreen when it is running from an external PSU 1 Select Settings User Interface Network 2 Select the H...

Page 82: ...act Touchscreen is not connected via USB to any printers but is powered by the optional power supply and connected to the network via an STP ethernet cable 3 Ensure that the Compact Touchscreen s IP a...

Page 83: ...nu and select Refresh Direct If the device s connection details are known select Direct Add Direct Enter the Name Type IP Address Port Host and select OK If the devices connection details are not know...

Page 84: ...f the printer for example 6 Select Type and choose TTO from the drop down menu 7 Select IP Address and enter 169 235 97 135 8 Select Port and enter 700 9 Select Host and enter the host name of the pri...

Page 85: ...he printer It is this name that defines the machine ID identity which can be used as a variable in a message Note Do not confuse the machine ID with the host name Special Features This tab shows the S...

Page 86: ...ange the setting set or remove the tickbox and perform a mandatory reboot of the printer To verify if Complex Scripting is enabled a design with some Arabic text is required When Complex Scripting is...

Page 87: ...DESCRIPTION AND INSTALLATION 25364 Issue 8 March 2018 2 67...

Page 88: ...DESCRIPTION AND INSTALLATION 2 68 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 89: ...8 STATUS BAR 3 8 MESSAGES 3 10 NEW MESSAGE 3 11 Add 3 11 Text 3 12 Variable 3 14 Clock 3 14 Counter 3 18 Prompted Field 3 19 Link 3 19 External Data 3 20 Database Content 3 22 Printer Data 3 22 Shift...

Page 90: ...Heater State 3 50 Print Head Set Temp 3 50 Print Head Resistance 3 50 Print Head Height Compact 32d 32c and 53c 3 50 Head Position 3 50 Head Position Offset 3 51 Head Functions 3 51 INPUTS OUTPUTS 3...

Page 91: ...Enable the SD Emulator 3 58 Connect to the Printer Using CoLOS Create 3 58 Use Messages Designed for SD 5 X40 or X60 3 59 Download a File to the Printer 3 59 Request a Message at the Printer 3 59 Sett...

Page 92: ...OPERATION 3 4 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 93: ...lly powers on b If connection is via Ethernet the Compact Touchscreen powers on when the USB power cable is connected or when the Touch screen is turned on 2 If the connection is via Ethernet the Conn...

Page 94: ...ttings and Settings as shown below Home Screen Menus Long press to Access Security Management It is possible to configure the third button Global Print Settings in the example above Go to Settings and...

Page 95: ...g Off Disconnect from Printer Main Screen Area For more information see STATUS BAR on page 3 8 Editor Screen Vertical Scroll Select Item Redo Undo Breadcrumb Trail Menu Buttons Sub Menu Lock Screen Lo...

Page 96: ...LED changes colour then release the Reset button To shut down the Communicator II printer turn off the switch on the power supply STATUS BAR Status Bar Play Stop Button The Status Bar s colour denote...

Page 97: ...e Print the Status Bar turns blue and displays Paused Select the Play Stop button to select a new state If no message is selected the message field displays No message selected The Status Bar is blue...

Page 98: ...en above the message store called Internal and a list of messages it contains are displayed Select any saved message from within a message store or from the list of messages You can then edit preview...

Page 99: ...s action 2 To see a brief description of a button long press the button 3 It is possible to select the message area to locate the cursor adding an item will then place the item at the cursor point Add...

Page 100: ...vailable Keyboard Languages Clear the Text Field Delete Previous Character To add lines of text into the message enter text into the Text Area and select Enter It is also possible to include variables...

Page 101: ...aracters are added select to include the text item in the message Selecting the will revert to the Add menu without adding the text item into the message IME Input Method Editor in a similar manner to...

Page 102: ...three letter abbreviation dddd Day of week as its full name M Month as digits with no leading zero for single digit months MM Month as digits with leading zero for single digit months MMM Month as a t...

Page 103: ...character time marker string such as AM or PM Supported Special Formats Value Description JJJ Day of year always three digits 29th of February 060 WW Week of year always two digits The first 4 day wee...

Page 104: ...n a calendar format The time printed will be the fixed date in place of the variable clock Certain parts of the prompt can be customised 1 Open the message in the editor 2 Click Message Orphaned varia...

Page 105: ...If the clock is required to be updated after every print this box must be activated Printing speed will not be affected if this option has been selected Specify Time Day and time can be specified for...

Page 106: ...he name of an already used variable is changed the items in which the variable is used must be manually updated Output Use the drop down menu to choose a numerical system for the output The following...

Page 107: ...owing properties are available for editing Input Type Select AlphaNumeric to enter letters and digits or Numeric to enter only numerical values Length The maximum number of letters is set here For exa...

Page 108: ...d for example SOH ETB STX and ETX 2 vNN NN characters to be printed 3 dNN NN characters as don t care 4 Clear text There must be a direct match between the text and the info that the device sends NN i...

Page 109: ...used must be manually updated Updating This variable can be set up in one of five ways 1 On Request When the value is sent the variable is updated and printing will continue with this value until a n...

Page 110: ...h If no database is connected follow the on screen prompts to establish a connection For more information see Advanced on page 2 39 Printer Data Add the Printer ID or User ID to the message Shift Code...

Page 111: ...variables contained is displayed select from the list to edit or select to delete from the list Properties To view a message item s properties select the item within the message and long press it To e...

Page 112: ...elect the button to insert the code into the message To display edit properties either Highlight the barcode within the message and select the More button OR Select and long press the barcode to find...

Page 113: ...k web material this way the barcode will still look normal for a barcode scanner Anchor Each item is surrounded by a virtual rectangle The anchor point determines where the x and y coordinate touches...

Page 114: ...t in points Position X mm Defines the x position across the print head of the item Numerical values can be entered Position Y mm Defines the y position longitudinally with the print head of the item I...

Page 115: ...older stored in the printer Either Browse for the required image or Go to Settings File Manager Printer and select USB drive to view the images on the USB drive Import an image from either the USB or...

Page 116: ...in the message Select the item s box to resize then using the resize buttons make the box larger or smaller as required or Select the item s box select and hold the small red rectangle note it will tu...

Page 117: ...age field or the whole Message field in a different size select the item s and then select the appropriate button from the above toolbar 1 Incrementally zoom in on the message area 2 Incrementally zoo...

Page 118: ...3 Save as a new message 4 Add or edit a connection to a database 5 Add new Shift Code table 6 View edit variable properties 7 View edit the message properties 8 Delete item from message 9 Send to pri...

Page 119: ...ing screen will display Choose to Edit Preview Send to Print or Cancel To change the selected message select Messages then open the required message store and select the required message The screen as...

Page 120: ...rties menu 5 The message can now be edited using any of the following edit functions 1 2 3 4 5 6 7 8 9 11 10 1 Display Keyboard 2 Display Change Font Size 3 Select Font 4 Bold 5 Italic 6 Underline 7 T...

Page 121: ...de items The Properties area will be open as default Dimensions and location details can be changed as well as rotation font and italicisation Select the Add Text button to open the keyboard and amend...

Page 122: ...s the contrast at which the print head prints The recommended settings for this are between 80 100 Higher values require more energy when printing The contrast required is dependent on the type of mat...

Page 123: ...ure controls the pressure that is applied to the print head during printing The pressure required is dependent on the type of material being printed on The default value is 1 0 bar This value will nee...

Page 124: ...n this menu but if increasing the Ribbon Economy reduce the contrast and head pressure settings accordingly thus increasing the lifetime of the print head An example of what a used ribbon and the actu...

Page 125: ...this may be due to having selected the YES mode and the print head and the ribbon does not have sufficient time to lift up return or to accelerate and decelerate Reduced print quality in the middle of...

Page 126: ...lue causing prints to overlap on the ribbon Retraction Length CM only The way in which this field is displayed on the screen depends on how Retraction Type has been set If it is set to off the field i...

Page 127: ...t across the substrate will change Column Mode is particularly useful when the message to be printed is significantly narrower than the ribbon width and where the printed position of the code across t...

Page 128: ...ys the same as the width of the print as the width of the print may be smaller Usually Column width Print head width Number of columns However this parameter must be a whole number So in the preceding...

Page 129: ...signal from the packaging machine sending signals in the middle of printing Note The offset is defined in mm millimetres in CM and in ms milliseconds for IM In the following example the print would no...

Page 130: ...Technical The Printer uses default settings for the application Settings can be manually adjusted Head down For Compact 32d 32c and 53c printers When the print head needs be lowered i e at the start...

Page 131: ...Motor start offset CM only This defines when the stepper motor should start pulling the ribbon relative to the start of the print To obtain good quality print the ribbon should be moving when the pri...

Page 132: ...nce printing is complete you will be prompted to select the next action The Action When Done pull down menu allows the user to select the next action when the count is completed Available actions are...

Page 133: ...ll change to red select the status bar to see more details or clear the alert The printer will cease to operate until the alert is cleared Note Use the Ignore feature ONLY for test purposes When an er...

Page 134: ...er of printing applications is now available If required the print quality can be fine tuned at low speeds by increasing the ribbon speed compared to the substrate To do this set Ribbon Economy to a n...

Page 135: ...rate printer are operating in Continuous Mode CM or Intermittent Mode IM Line Movement At the pull down menu select CM Moving IM Static or Cancel Line Movement CM Moving If the printer is set to CM th...

Page 136: ...OPERATION 3 48 25364 Issue 8 March 2018 Line Movement IM Static...

Page 137: ...option the distance time is set by the extra parameter c When the print trigger is open voltage is low when it is closed voltage is high 2 Active Level The default is to start printing when the volta...

Page 138: ...r applications where the ambient temperature is low less than 15 C the print quality can sometimes improve if the heater is activated Print Head Resistance The resistance of the print head varies from...

Page 139: ...ded Head Functions Select the appropriate button to perform the following functions Test Print Perform a single print of the selected message Note If the printer is in CM the encoder must be turning i...

Page 140: ...menus accompany each assignment For a detailed pin allocation table see page 2 20 and page 2 21 For a table of functions behaviours for each output see page 2 28 Monitor This tab allows the user to mo...

Page 141: ...t here will be overridden by the language of the UI Settings User Interface Language Keyboard Setting the language here is necessary only for things like alerts which on some printers comes back pre t...

Page 142: ...the printer follow the procedure bellow 1 From the home screen select Settings File Manager Printer Printer Stores New Store 2 Enter a name for the new message store then select and select OK 3 Select...

Page 143: ...r s Auto Log in feature Select the Enable Auto Log in check box and no password will be required to control the printer via Touchscreen or other Ethernet connected devices The Auto Login User drop dow...

Page 144: ...ct Save From the list select the required actions that this group can perform Select Cancel Save or Delete Group To view edit or delete existing groups Select the Group from the list Edit the descript...

Page 145: ...inter Open on the V Series is reported as Cassette Open in CoLOS Control Ribbon Alarm on the V Series is reported as Ribbon Break Detected in CoLOS Control Message Store The V Series will only show th...

Page 146: ...the printers IP address and port 9104 This tells the printer to request the appropriate files from the PC which are then sent the printer will then interpret the files and print the required data The...

Page 147: ...id this select Download Only in step 4 above Request a Message at the Printer 1 Set CoLOS Create to communicate to the printer see Connect to the Printer Using CoLOS Create on page 3 58 Then enable th...

Page 148: ...OS Control right click the printer to be changed and select Properties 2 Select Job Sources Configuration Browse this will display a list of available job sources 3 Select Default Job Source or as app...

Page 149: ...OPERATION 25364 Issue 8 March 2018 3 61...

Page 150: ...OPERATION 3 62 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 151: ...II 4 9 REPLACING THE PRINT HEAD ACTUATOR 4 13 Compact 32d 32c and 53c 4 13 Align Small Stepper Motor Gears 4 14 Communicator II 4 15 Adjusting the Print Head Angle 4 18 REPLACING THE CAPSTAN ROLLER 4...

Page 152: ...nicator II 4 33 Sensor Descriptions 4 33 User Interface Menu 4 34 Procedure 4 35 IO Test 4 37 Printer LED Status 4 38 ERRORS WARNINGS 4 39 LIST OF ERRORS 4 39 TROUBLESHOOTING GUIDE 4 61 Print Problems...

Page 153: ...rate with the cover open such as during service maintenance fault finding or product demonstration 1 To view the value that the sensor is returning go to Settings IO Port Monitor and scroll to Cover S...

Page 154: ...is replaced or at least once per day Check condition of the rubber platen rubber roller within the printer bracket the rubber surface must be smooth flat and free of debris This should be a weekly che...

Page 155: ...ce There should be no lateral movement from the bearings Inspect condition of the Carriage drive belt checking for signs of fraying Check for and remove any debris that may have accumulated around the...

Page 156: ...aning Fluid Print Head Cleaning During the printing operation the print head temperature will be increased and label debris adhesive and scraps of paper will melt and clog the surface and the corners...

Page 157: ...h the 32mm print head appears in the following photographs 2 Tool required 2 5mm Allen key WARNING Ensure printer is switched off and disconnected from the power supply before following this procedure...

Page 158: ...rinted on the bottom of the print head assembly CAUTION Setting an incorrect value may decrease the lifetime of the print head Move the retaining clip upwards Slide the old print head out Record the n...

Page 159: ...rinter by pulling the handle to release the cassette Remove the unit and set aside Remove the print head housing cover by unscrewing the retaining screw and set aside Slide the print head sledge to th...

Page 160: ...a 2mm Allen key loosen the grub screws sufficiently to remove the print head assembly CAUTION If the printer was in use the print head will be hot Use protective clothing to avoid burns New print hea...

Page 161: ...value R 1342 Fit the new print head to the printer and ensure the head is pushed up flush against the mounting plate While holding the print head in this position tighten the two screws using a 2mm Al...

Page 162: ...64 Issue 8 March 2018 Replace the print head housing cover Refit the cassette unit to the printer Switch on and let the printer initialise Go to Settings Production Line Setup Print Head and enter the...

Page 163: ...idge cover 2 Remove the print head Compact 32d Printer Screws Mounting Block Mounting Block Capstan Actuator Assembly 3 Remove the four screws that retain the two mounting blocks 4 Remove the mounting...

Page 164: ...ter changing either Any parts of the print head actuator mechanism OR The small stepper motor To align the gears on the plastic side arm teeth 1 Push the side arms towards the inside of the printer un...

Page 165: ...icator II If the Print Head Actuator assembly develops air leaks or the actuator mechanism jams it must be replaced There are two versions of the Print Head Actuator one for 2 and one for 5 printers B...

Page 166: ...d to Printer Print Head Heater and Pipes Shown Disconnected from Printer 4 Remove the air pipes to the print head and move the print head connector board so that it is out of the way 5 Remove the two...

Page 167: ...ove ONLY the distance screw that holds the actuator This distance screw is on the right side for a right hand printer and left side for a left hand printer Loosening the Distance Screw Removing the Di...

Page 168: ...r slow applications reducing the angle may increase print quality For Compact 32d 32c and 53c The print head angle is embossed on the side of the print head angle block the default is 27 To adjust the...

Page 169: ...SERVICE AND FAULT FINDING 25364 Issue 8 March 2018 4 19 Default Position of Head Rotating the Adjustment Screw 5 Retighten the lock screw 6 Re latch the actuator 7 Replace the cover 8 Test for good pr...

Page 170: ...len key 2 Tools required for Compact 32c 53c 5mm Allen key To replace the capstan roller on the Compact 32d printer 1 Turn the grub screw behind the capstan anti clockwise Capstan Roller Grub Screw Co...

Page 171: ...4 21 To replace the capstan roller on the Compact 32c 53c cassette 1 Undo the bolt contained in the capstan roller using a 5mm Allen key Compact 32c 53c Cassette Capstan Dancing Arms 2 Put the new ro...

Page 172: ...ch 2018 CHANGING THE DRIVE BELT COMPACT 32d 32c AND 53c Notes 1 Photographs show a Compact 32d 2 Tools required 2 5mm Allen key 1 Remove the bridge cover Bridge Cover 2 Remove the actuator assembly as...

Page 173: ...the print head mounting arm to expose the two screws Belt Clamp Screws 4 Loosen the two belt clamp screws 5 Remove the belt 6 Fit the new belt 7 Tighten the belt clamp screws 8 Refit the actuator asse...

Page 174: ...len keys 5mm spanner TX20 Torx driver 5 5 nut spanner long nosed pliers Compact 32d Printer 1 Power off the machine 2 Remove the bridge cover 3 Remove the print head Guide Roller on Bracket Peel Rolle...

Page 175: ...he capstan stepper motor CAUTION When unplugging the stepper motor connectors from the PCB set fully press the clip on the inner part of the connector before pulling it out see the following photograp...

Page 176: ...ng position 4 Position 1 Position 5 Dancing Arm Spring Positions Note In most circumstances the default dancing arm spring positions should be used To change from the default dancing arm spring positi...

Page 177: ...nsure the ribbon separates correctly from the substrate Increased noise and the ribbon sticking to the substrate are indicators that the ribbon is not separating correctly To correct the problem incre...

Page 178: ...ary 8 See step 13 on page 4 26 and step 14 on page 4 26 9 Swap the motors over reconnect them and re tension the belt Note Ensure that ALL cables from the stepper motors are fitted back into the cable...

Page 179: ...hat the list matches that of the desired back up types For information regarding Electronic Signatures see Electronic Signature on page 3 56 3 Go to Settings Backup Restore and select a The Backup Fol...

Page 180: ...store Type and select the Restore button Update From the Update tab if updates are found on this screen you can manually restart the update Defaults Select the Defaults tab to reset the defaults To lo...

Page 181: ...amic range i e where the dancing arms are positioned when the printer is operating correctly See Arm Sensors on page 4 32 Cover Sensor This sensor detects the presence of the protective cover that goe...

Page 182: ...values obtained are as follows 0 No value read 1 99 Background noise 100 1000 Working range 1024 Saturated reading Note The Ribbon Alarm sensor must be above 400 when the dancing arm is in the topmost...

Page 183: ...e the outer cover of the printer to gain access to the dancing arms Do not fit a ribbon to the cassette unit for these tests When you are ready to perform the test see Procedure on page 4 32 Sensor De...

Page 184: ...vate the sensor place a magnet in front of the sensor and verify that the sensor is activated Home Sensor Left Middle and Right This detects the position of the print head carrier See Home Sensors on...

Page 185: ...s in the topmost position Arm Sensors Remove the cover to gain access to the dancing arms with the cassette inserted and the power switched on Open the cassette handle by pulling it out but do not rem...

Page 186: ...sensor photocell and observe indication Cassette Handle Status LED Home Sensors To test the home sensor remove the cassette Move the print head carrier sledge slowly and gently from one side to the ot...

Page 187: ...ERVICE AND FAULT FINDING 25364 Issue 8 March 2018 4 37 IO Test Select Settings IO Port Test The following screen appears Select Test Mode to check the input output settings to ensure that they are wir...

Page 188: ...the cassette handle Printer Status LED Colour Idle Blue Ready Green Printer Open Red Printing Green Ribbon Tensioning Blue Zero Adjust Blue Park Blue Error Red Busy Yellow Initialising Red Retraction...

Page 189: ...t the controller is set up to the correct printer model Verify that the motor can move the print head carrier Use the diagnostic function to check the home sensor 3 Open while printing The cassette ha...

Page 190: ...to Global Print Settings Quality and set the print speed in the range of 50 to 400 mm s 12 Y offset too short The Y offset is too short Some parts of the print out may be missed Increase the Y offset...

Page 191: ...cator II only Power loss or damaged power supply 30 24V Low for Compact 32d 32c and 53c only Power loss or damaged power supply 102 Start when printer not ready The printer has received a start signal...

Page 192: ...s too high Slow down the web speed or increase the ribbon economy 113 Washdown cover inserted Communicator II only Remove washdown cover before printing 1001 User program not started Contact service t...

Page 193: ...ween the print head and substrate for both CM and IM Adjust the print head by selecting Settings Production Line Setup Print Head Print Head Height 1019 Calibration required Compact 32d 32c and 53c CA...

Page 194: ...erved 1044 Design Delete Timeout Reserved 1045 Label Size Too Big The label is too large Edit the design and reduce the label size 1046 No Text Defined Yet Reserved 1047 Upgrade Failed Upgrade failed...

Page 195: ...iled Verify that the printer is correctly mounted and the print head is not obstructed 1059 Unsupported feature Will continue to print but without the unsupported feature that is being disputed 1060 F...

Page 196: ...log is located on the LAN check access rights 1077 Unable to create log sub dir The log sub dir could not be created If the log is located on the LAN check access rights 1078 Unable to access Network...

Page 197: ...on another variable that in turn depends on the first variable None of the variables can thus be evaluated Check the variables dependencies 1101 Out of range The value typed in at the prompt is out of...

Page 198: ...statement can be like this Destination variable Source Variable A source variable in a macro can be d0 to d19 integer values f0 to f19 floating point values s0 to s19 string values Optionally Name of...

Page 199: ...ic XOR Modulo 1123 then Expected A then was expected during the syntax check of the macro 1124 Illegal operator for strings Operator does not support strings 1125 Illegal operator for float An operato...

Page 200: ...Unknown System Var A reference is made to a system variable using the Variable Name syntax Check the name 1134 Macro Value Overwritten Not used 1135 Variable index out of range A local variable is ind...

Page 201: ...s 1145 Parentheses Ensure that placement of parentheses in the macro is correct 1146 Item description not found Ensure that the Item Descriptions used in the macro refer to an actual element in the de...

Page 202: ...nd The database requested was not found by the ODBC server Check ODBC server 1182 ODBC Database not prepared The ODBC server needs to prepare the database Check ODBC server 1183 ODBC Unknown error Unk...

Page 203: ...ntered in the printing process that has halted the print Check the preceding errors 1227 Error Reading Design Field s could not be read Design could be damaged Check design 1228 Unknown error while re...

Page 204: ...ork shortcut Consult the network administrator 1262 Already connected to network The network thinks connection has already been made 1263 Shortcut name is invalid The name of the network shortcut is i...

Page 205: ...rk error occurred General network error 1284 Network connection Timeout The network connection timed out Try again 1290 Invalid IP Address Check the IP address 1291 IP Conflict Check the IP address or...

Page 206: ...1412 Error Reading String A string was supposedly sent but the receiver could not recognise the format Check transmission Lower the baud rate Enable Hardware handshake 1413 Error Reading Integer An in...

Page 207: ...use Try later 1426 Invalid host address No unit with the specified name or address could be found Check name and network connection 1427 Unable to create new socket Try again Reboot unit 1428 Unable t...

Page 208: ...eption of data to a serial variable with a specific input definition Check the serial variable and the data sent by the external device 1444 Error starting Human readable network socket Try using the...

Page 209: ...ades not supported Non CFR21 part 11 upgrade needed 1617 Incorrect platform The software in the unit did not meet the requirements for the upgrade Check which version is installed and which version is...

Page 210: ...Error detected at slave printer See Printer Slaves on page 2 38 If required go to the slave printer to amend any issues 1651 Slave printer has active slaves One of the slave printers is already set up...

Page 211: ...Is there adequate air pressure normally set to approximately 2 5 3 5 bar Is the print head gap even along its length compared to the substrate Is the print head parallel to the print roller Is the pri...

Page 212: ...t Ribbon Economy is initially set to 4 Check that Retraction Offset is set to 1mm Check that Retraction Offset is set to 1mm Check that Y Offset is set to 1 2mm Check that Y Offset is set to 30mm depe...

Page 213: ...ater being used and set appropriately that is 30 for cold environments Is the peel off roller in the correct position parallel to head and clean Is the print design correctly made and stored Setting C...

Page 214: ...lty Ensure that the printer is ready to print as the print head retracts when the printer is not ready for example if no design has been selected For Communicator II only Check the air supply is at th...

Page 215: ...urther details If lines of dots are not printing and cleaning the print head and platen roller does not resolve the problem replace the print head For Communicator II only Check the air supply is at t...

Page 216: ...ill ensure that the print head life will be used to its optimum Contrast levels that are too high may also contribute to poor print quality or ribbon breakage especially when printing barcodes or hori...

Page 217: ...and in extreme conditions the head heater on the head can make a difference to the permeability In environments of high temperature and humidity the applied ribbon may still be warm and could rub off...

Page 218: ...en A damaged print roller will cause print quality problems A flat spot on the roller will appear as a repeated blank area on the Test pattern Encoder Check that the encoder is rotating freely When in...

Page 219: ...d lines in the print Clean the print head using Cleaning Pens P N VPR0223 Cleaning Fluid P N WJ 111 and Print Head Cleaning Wipes P N MT25215 Perform a thorough cleaning Any scratches on the rubber pl...

Page 220: ...print head it is important to enter the new resistance value by going to settings selecting hardware and choosing the printer type The print head cable is incorrectly installed after changing the prin...

Page 221: ...c and 53c or 1000mm sec for Communicator II In CM go to Global Print Settings and tick Fast Mode Ribbon keeps breaking Upon activating ribbon economy reduce pressure The ribbon spool is damaged The co...

Page 222: ...or the error signal from the printer is not connected correctly Test from the diagnostic menu on the printer The signal from the printer is incompatible with the packaging machine Display shows Print...

Page 223: ...syprint ribbon Sensor arm may be defective Verify the sensors using the sensor test located in the diagnostics menu Compact 32d 32c and 53c print head does not move up and down The print head motion i...

Page 224: ...the head does not drive check the following The drive belt and drive pulleys Are the stepper motor connections correct Check the condition of the linear slide With the power to the unit turned off is...

Page 225: ...nd eventually break IM only Check that the printer is printing whilst the substrate is stationary CM only Check that the energy to the print head is not too high When increasing the level of ribbon ec...

Page 226: ...MAINTENANCE SERVICE AND FAULT FINDING 4 76 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 227: ...REFERENCE CONTENTS Page COMPACT 32D 32C AND 53C SYSTEM SPECIFICATION 5 3 Compact Touchscreen 5 3 Printer Specification 5 3 Power Supply Unit 5 5 COMMUNICATOR II SYSTEM SPECIFICATION 5 6 Touchscreen 5...

Page 228: ...TECHNICAL REFERENCE 5 2 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 229: ...ories Wall brackets Operating environment 5 40 C Humidity 20 80 RH non condensing Printer Specification Printing Mode Intermittent and Continuous Left hand Right hand Both options available convertibl...

Page 230: ...t swappable Shared Compact Touchscreen via Ethernet cable or network PC based interface via Ethernet cable or network Connectivity Ethernet USB x 2 mini USB service CAUTION The ethernet socket include...

Page 231: ...wer Supply Unit Dimensions 135mm x 58mm x 35mm Weight 0 5kg Rated Input Voltage Range 90 264V 1 5A Output Voltage 24V d c Rated Output Power 120W subject to de rating Working Temperature 0 to 50 C sub...

Page 232: ...en Operating System Windows CE 7 Dimensions mm 307 W x 232 H x 75 D IP Rating Designed to IP55 Mounting Accessories Full range of brackets Temperature 5 45 C Humidity 10 90 non condensing Electrical s...

Page 233: ...o 5 prints per second in IM based on 2 line print Print speed CM mm sec 50 800 Normal Mode 500 1400 Fast Mode Print Density 300 DPI Character Control Real Time Clocks Text in true type fonts Logos Bar...

Page 234: ...al card External SD card up to 2GB No limit for external USB Electrical supply 115v to 230V 50 60Hz Fuse 4 amp T 5x20 UL Compressed Air Inlet Min 2 bar Compressed Air Inlet Max 5 bar Compressed Air re...

Page 235: ...mSun Symbol Tahoma Times New Roman Trebuchet MS Tunga Veranda Webdings Windings The fonts MRV OCRA I MRV OCRA III MRV OCRA IV MRV OCRB I MRV OCRB III MRV OCRB IV OCR A and OCR B are distributed under...

Page 236: ...TECHNICAL REFERENCE 5 10 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 237: ...25364 Issue 8 March 2018 6 1 PART 6 GLOSSARY OF TERMS CONTENTS Page GLOSSARY OF TERMS 6 3...

Page 238: ...GLOSSARY OF TERMS 6 2 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 239: ...ints onto the moving substrate DHCP Dynamic Host Configuration Protocol A protocol used to assign dynamic IP addresses on a dynamic network DIN Connector Type of connector that widely conforms to one...

Page 240: ...dard for accessing different database systems EasyView Common user interface that will be used across Easyprint s technologies Range Information presented by the printer the range between which the va...

Page 241: ...ovided to enable a USB mass storage device to be inserted The device can contain information that the printer can use to restore or can be used to create back ups etc Unicode An international coding s...

Page 242: ...GLOSSARY OF TERMS 6 6 25364 Issue 8 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 243: ...ommunicator II Product Manual Easyprint A S has a policy of continuous product improvement the Company therefore reserves the right to modify the specification contained within this document without n...

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