EASYPRINT Compact 32D, Product Manual, Page: 211 / 243

MAINTENANCE, SERVICE AND FAULT FINDING
25364 Issue 8 March 2018 4-61
TROUBLESHOOTING GUIDE
Print Problems
When poor print quality occurs, check the following list to ensure that
settings/conditions are correct:
Setting/
Condition
Applicable
to IM
Setting/
Condition
Applicable
to CM
Setting/Condition to Check
 
Is the printer in ‘Ready’ mode and able to print?
 
Is the print head clean?

Is the print base rubber clean and undamaged?

Is the print roller clean and undamaged?
 
Is the printer level in its frame?
 
Is the gap between the print head and substrate
about 0.2-2.0mm in pre-print position?
 
Is there adequate air pressure (normally set to
approximately 2.5 - 3.5 bar)?
 
Is the print head gap even along its length
compared to the substrate?

Is the print head parallel to the print roller?

Is the print head set to ‘Top Dead Centre’ on the
print roller? Bear in mind the printer
may operate slightly better 1 – 2mm before or
after ‘TDC’
 
Is the print head set at the correct / optimum
angle?
 
Is the print head damaged?

Is the speed of the parent machine set too high?
Up to 30M/min is acceptable.

Is the speed of the parent machine set too low?
Above 3M/min is acceptable.
 
Is the ribbon correctly wound on the spindle?
 
Are the ribbon guide rollers clean, running freely
and unmarked?
 
Is the tension on the ribbon set correctly?
 
Is the ribbon of the correct specification for the
printer and substrate?