Note to Installers
This warning contains vital information. As the only individual in contact with system users, it is your
responsibility to bring each item in this warning to the attention of the users of this system.
S y s t e m Fa i l u r e s
This system has been carefully designed to be as effective as possible. There are circumstances, however,
involving fire, burglary, or other types of emergencies where it may not provide protection. Any alarm sys-
tem of any type may be compromised deliberately or may fail to operate as expected for a variety of reasons.
Some but not all of these reasons may be:
•
Inadequate Installation
A security system must be installed properly in order to provide adequate protection. Every installation
should be evaluated by a security professional to ensure that all access points and areas are covered. Locks
and latches on windows and doors must be secure and operate as intended. Windows, doors, walls, ceilings
and other building materials must be of sufficient strength and construction to provide the level of protection
expected. A reevaluation must be done during and after any construction activity. An evaluation by the fire
and/or police department is highly recommended if this service is available.
• Criminal Knowledge
This system contains security features which were known to be effective at the time of manufacture. It is
possible for persons with criminal intent to develop techniques which reduce the effectiveness of these fea-
tures. It is important that a security system be reviewed periodically to ensure that its features remain effec-
tive and that it be updated or replaced if it is found that it does not provide the protection expected.
• Access by Intruders
Intruders may enter through an unprotected access point, circumvent a sensing device, evade detection by
moving through an area of insufficient coverage, disconnect a warning device, or interfere with or prevent
the proper operation of the system.
• Power Failure
Control units, intrusion detectors, smoke detectors and many other security devices require an adequate
power supply for proper operation. If a device operates from batteries, it is possible for the batteries to fail.
Even if the batteries have not failed, they must be charged, in good condition and installed correctly. If a
device operates only by AC power, any interruption, however brief, will render that device inoperative while
it does not have power. Power interruptions of any length are often accompanied by voltage fluctuations
which may damage electronic equipment such as a security system. After a power interruption has occurred,
immediately conduct a complete system test to ensure that the system operates as intended.
• Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide several years of battery life under normal
conditions. The expected battery life is a function of the device environment, usage and type. Ambient con-
ditions such as high humidity, high or low temperatures, or large temperature fluctuations may reduce the
expected battery life. While each transmitting device has a low battery monitor which identifies when the
batteries need to be replaced, this monitor may fail to operate as expected. Regular testing and maintenance
will keep the system in good operating condition.
• Compromise of Radio Frequency (Wireless) Devices
Signals may not reach the receiver under all circumstances which could include metal objects placed on or
near the radio path or deliberate jamming or other inadvertent radio signal interference.
• System Users
A user may not be able to operate a panic or emergency switch possibly due to permanent or temporary
physical disability, inability to reach the device in time, or unfamiliarity with the correct operation. It is
important that all system users be trained in the correct operation of the alarm system and that they know
how to respond when the system indicates an alarm.
• Smoke Detectors
Smoke detectors that are a part of this system may not properly alert occupants of a fire for a number of rea-
sons, some of which follow. The smoke detectors may have been improperly installed or positioned. Smoke
may not be able to reach the smoke detectors, such as when the fire is in a chimney, walls or roofs, or on the
other side of closed doors. Smoke detectors may not detect smoke from fires on another level of the resi-
dence or building.
Every fire is different in the amount of smoke produced and the rate of burning. Smoke detectors cannot
sense all types of fires equally well. Smoke detectors may not provide timely warning of fires caused by
carelessness or safety hazards such as smoking in bed, violent explosions, escaping gas, improper storage of
flammable materials, overloaded electrical circuits, children playing with matches or arson.
Even if the smoke detector operates as intended, there may be circumstances when there is insufficient
warning to allow all occupants to escape in time to avoid injury or death.
• Motion Detectors
Motion detectors can only detect motion within the designated areas as shown in their respective installation
instructions. They cannot discriminate between intruders and intended occupants. Motion detectors do not
provide volumetric area protection. They have multiple beams of detection and motion can only be detected
in unobstructed areas covered by these beams. They cannot detect motion which occurs behind walls, ceil-
ings, floor, closed doors, glass partitions, glass doors or windows. Any type of tampering whether inten-
tional or unintentional such as masking, painting, or spraying of any material on the lenses, mirrors,
windows or any other part of the detection system will impair its proper operation.
Passive infrared motion detectors operate by sensing changes in temperature. However their effectiveness
can be reduced when the ambient temperature rises near or above body temperature or if there are inten-
tional or unintentional sources of heat in or near the detection area. Some of these heat sources could be
heaters, radiators, stoves, barbecues, fireplaces, sunlight, steam vents, lighting and so on.
• Warning Devices
Warning devices such as sirens, bells, horns, or strobes may not warn people or waken someone sleeping if
there is an intervening wall or door. If warning devices are located on a different level of the residence or
premise, then it is less likely that the occupants will be alerted or awakened. Audible warning devices may
be interfered with by other noise sources such as stereos, radios, televisions, air conditioners or other appli-
ances, or passing traffic. Audible warning devices, however loud, may not be heard by a hearing-impaired
person.
• Telephone Lines
If telephone lines are used to transmit alarms, they may be out of service or busy for certain periods of time.
Also an intruder may cut the telephone line or defeat its operation by more sophisticated means which may
be difficult to detect.
• Insufficient Time
There may be circumstances when the system will operate as intended, yet the occupants will not be pro-
tected from the emergency due to their inability to respond to the warnings in a timely manner. If the system
is monitored, the response may not occur in time to protect the occupants or their belongings.
• Component Failure
Although every effort has been made to make this system as reliable as possible, the system may fail to
function as intended due to the failure of a component.
• Inadequate Testing
Most problems that would prevent an alarm system from operating as intended can be found by regular test-
ing and maintenance. The complete system should be tested weekly and immediately after a break-in, an
attempted break-in, a fire, a storm, an earthquake, an accident, or any kind of construction activity inside or
outside the premises. The testing should include all sensing devices, keypads, consoles, alarm indicating
devices and any other operational devices that are part of the system.
• Security and Insurance
Regardless of its capabilities, an alarm system is not a substitute for property or life insurance. An alarm sys-
tem also is not a substitute for property owners, renters, or other occupants to act prudently to prevent or
minimize the harmful effects of an emergency situation.
Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of twelve months from the date of
purchase, the product shall be free of defects in materials and workmanship under normal use. During the
warranty period, Digital Security Controls shall, at its option, repair or replace any defective product upon
return of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired
parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The
original purchaser must promptly notify Digital Security Controls in writing that there is defect in material
or workmanship, such written notice to be received in all events prior to expiration of the warranty period.
There is absolutely no warranty on software and all software products are sold as a user license under the
terms of the software license agreement included with the product. The Customer assumes all responsibility
for the proper selection, installation, operation and maintenance of any products purchased from DSC. Cus-
tom products are only warranted to the extent that they do not function upon delivery. In such cases, DSC
can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the United
States, with the exception that Digital Security Controls shall not be responsible for any customs fees, taxes,
or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of purchase. All
authorized distributors and dealers have a warranty program. Anyone returning goods to Digital Security
Controls must first obtain an authorization number. Digital Security Controls will not accept any shipment
whatsoever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or lightning;
• damage due to causes beyond the control of Digital Security Controls such as excessive voltage,
mechanical shock or water damage;
• damage caused by unauthorized attachment, alterations, modifications or foreign objects;
• damage caused by peripherals (unless such peripherals were supplied by Digital Security Controls
Ltd.);
• defects caused by failure to provide a suitable installation environment for the products;
• damage caused by use of the products for purposes other than those for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by Warranty: (i)
freight cost to the repair centre; (ii) products which are not identified with DSC's product label and lot num-
ber or serial number; (iii) products disassembled or repaired in such a manner as to adversely affect perfor-
mance or prevent adequate inspection or testing to verify any warranty claim. Access cards or tags returned
for replacement under warranty will be credited or replaced at DSC's option. Products not covered by this
warranty, or otherwise out of warranty due to age, misuse, or damage shall be evaluated, and a repair esti-
mate shall be provided. No repair work will be performed until a valid purchase order is received from the
Customer and a Return Merchandise Authorization number (RMA) is issued by DSC's Customer Service.
Digital Security Controls Ltd.’s liability for failure to repair the product under this warranty after a reason-
able number of attempts will be limited to a replacement of the product, as the exclusive remedy for breach
of warranty. Under no circumstances shall Digital Security Controls be liable for any special, incidental, or
consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any
other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any
associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services,
down time, purchaser’s time, the claims of third parties, including customers, and injury to property. The
laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such
a jurisdiction apply to any claim by or against DSC, the limitations and disclaimers contained here shall be
to the greatest extent permitted by law. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether
expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose)
and of all other obligations or liabilities on the part of Digital Security Controls. Digital Security Controls
neither assumes responsibility for, nor authorizes any other person purporting to act on its behalf to modify
or to change this warranty, nor to assume for it any other warranty or liability concerning this product. This
disclaimer of warranties and limited warranty are governed by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls recommends that the entire system be completely
tested on a regular basis. However, despite frequent testing, and due to, but not limited to,
criminal tampering or electrical disruption, it is possible for this product to fail to perform as
expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty products which are returned to
its factory according to the following conditions. Anyone returning goods to Digital Security Controls must
first obtain an authorization number. Digital Security Controls will not accept any shipment whatsoever for
which prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be repaired and returned. A set fee
which Digital Security Controls has predetermined and which may be revised from time to time, will be
charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable will be replaced by the nearest
equivalent product available at that time. The current market price of the replacement product will be
charged for each replacement unit.
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