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J-MINI PRO MANUAL
10.4
PRIVACY
•
Supplementary Mobile can only be used with J-mini
Pro
and not for any other purpose. DRC enjoys the right to access the
supplementary Mobile if/when required. Access data may be used for improvement opportunities; such data will be kept confidential
by DRC .
•
Buyers/Users of this device must keep the supplementary Mobile connected to the internet to receive regular over the air software
updates.
•
Buyers/Users are not allowed to resale or purchase on Behalf without prior permission, J-mini
Pro
is running on an online validation
Process, System will stop working if owner details mismatch.
•
Buyers of the device must register themselves with a UID provided & listed with each device. Purpose of UID is to maintain chain of
custody system. UID and scanning data may also be used as evidence in protection of user from fraudulent claims.
10.5
MACHINE MAINTENANCE POLICY
Following is the significance of the maintenance policy:
•
It ensures that the equipment is always ready and in the reliable condition.
•
It ensures that the equipment is always maintained and calibrated to provide good result.
•
It ensures that your operators should be aware with the machine software and its operations.
•
It ensures to maintain proper earthing, power supply and spacing (for ventilation) as per the machine standard.
If any organization does not implement an effective maintenance policy, then it can result in the following results:
•
It reduces the production time.
•
It reduces the machine efficiency.
•
It requires daily maintenance/service.
•
Parts can be damaged before their expected life.
•
It effects the overall machine accuracy.
10.6
MACHINE SERVICE POLICY
A.
Online Troubleshooting
•
Client must have a High-Speed internet facility for the service support.
•
Online service support will help you to troubleshoot on the basis of the virtual analysis.
•
Online service support will help you to find out the cause of the problem.
•
Online service support will try to resolve the problems through online but in rare cases it needs the engineer visit for further
troubleshooting.
B.
Physical Troubleshoot
a)
Customer Premises (Engineer visit)
•
Our engineer will inform the client for critical/non-critical damaged parts in machine.
•
Our engineer will inform/alert the client that which parts would get damaged in future.
•
Our engineer will inform and guide your external accessories information and standard to be maintained.
•
During Machine health check-up visit, engineer will inform the client for the machine parts and its condition as per the
company policy.
b)
Company Premises (DRC Office)
•
During in house service if any parts found to be damaged in machine, then it will be replaced after getting the confirmation from
the client.
C.
Machine Transfer Policy
•
If any client will sell or transfer the product, then client must have provided the supportive legal documents to the DRC for
continuing service support.
10.7
USING THIRD-PARTY APPS AND SERVICES POLICY
•
At the time of troubleshooting, client must have enabled all the permissions and removed security restrictions from the machine.
•
DRC will not take the responsibility of the accidental data loss, due to a third party product that has stopped or malfunctioned. (i.e.
Corrupted MS Windows and HDD and accidental data loss.) We always recommend you backup your data for safety and security.
