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J-MINI PRO MANUAL
9
Maintenance and Support
J-Mini Pro requires little maintenance or upkeep. It is best, whenever possible, to keep the machine clean and
dust free. The lenses and filters used in the machine are sensitive to dust and debris contamination. If you
experience a problem,
contact DRC’s 24
-hour-a-day Support Team for their assistance.
Your J-Mini Pro machine comes with a one-year comprehensive warranty. All hardware, software, and labor
are covered. Also included are unlimited updates from DRC. As the development in the manufacturing of
laboratory grown diamonds changes, it is important to keep the software current and up to date.
Shown below is contact information and procedures for speaking with someone on our Support Team. We will
assist you, at no charge, in learning how to operate your J-Mini Pro and in answering your questions about
laboratory grown diamond identification.
If you experience a particular operational or identification problem, just advise Support. They will do their best
to be of assistance.
9.1
Warranty Claim Process
If the original purchaser of the J-mini
Pro
believes that the J-mini
Pro
is defective, then the original purchaser
will promptly contact DRC Warranty or Customer Service at +91 9909990867 or
The original purchaser will provide to the DRC customer service representative the product model and serial
number, the date of purchase, and details of the alleged defect. In addition, if requested by the DRC customer
service representative, the original purchaser will also provide to DRC customer service representative
additional information regarding the alleged defect and the use of the J-mini
Pro
.
DRC will review the information provided by the original purchaser to confirm that the Warranty Period has
not yet expired, and (c)
DRC’s
belief that the J-mini
Pro
is likely defective, DRC will guide the further steps to
the original purchaser.
9.2
Software License
DRC hereby grants to the original purchaser of the J-mini
Pro
a non-exclusive, non-transferable license,
without the right to sublicense, to use the software embedded in the J-mini
Pro
(the “Software”) solely with the
J-mini
Pro
and solely for the purpose for which it was designed, and not for any other purpose. This license
terminates when the owner of the J-mini
Pro
ceases to possess the J-mini
Pro
(including without limitation upon
the transfer or sale of the J-mini
Pro
to a third party). No license is granted and no person or entity has the
right to sell, transfer, license, loan or otherwise make available in any form to third parties the Software other
than the transfer of the Software to the purchaser or transferee of the applicable J-mini
Pro
. No owner of the J-
mini
Pro
may disassemble, decompile or reverse engineer, copy, modify, enhance, or otherwise change or
supplement the Software without DRC's prior written consent. DRC retains all right, title, and interest in and
to the Software and the intellectual property rights in the Software and the J-mini
Pro
, whether such
intellectual property rights are registered or unregistered, and wherever in the world those rights may exist.
