DPC Touch User Manual
36
10.
Troubleshooting
Problem
Solution
Controller is not
booted (black
booting screen)
Check the boot log on the screen. Last booting step indicates the problem.
Example: “SD card Init” –
SD card is not found. Check if SD card is inserted and
not damaged.
Operating screen
is not displayed
after booting
SD card content can’t
be found. Check if “system” and “user” folders are placed
in the root directory of the SD card and not placed in other folders. Check if
names of folders are correct. Rewrite the “system” folder content if necessary.
Controller is not
responding after
calibration
Calibration is not performed correctly.
Turn off the controller and delete the following file from the SD card:
SD:\system\setting\Setting_posi.dat
Password is lost
or forgotten
Turn off the controller and delete the following file from the SD card:
SD:\system\setting\Setting_posi.dat
Controller is
unresponsive
Turn off and on the controller.
Input signal is not
received
Input signals should be between 20 and 30V in order to be detected by
controller. Check if signal is detected in Other settings, real time monitoring
Output signal is
not sent
Max current capacity of outputs is 100 mA per output and total of 500mA for all
outputs. To check wiring, force output signal in Other settings, real time
monitoring. Outputs are optically isolated.
Image message is
overlapped with
operating screen
Press on the screen where Image button is situated (top middle) in order to
initialize the screen. Use recommended pictures format 16 bit bitmap. To
convert images into 16 bit format use image converter utility.
Image message is
not displayed on
the screen
Check image size and format. Images have to be in .bmp format of the following
size: 800x480 px. Recommended bit depth is 16 bit. To convert images into 16
bit format use image converter utility.
Job is locked in a
loop with no end
Turn off and on the controller. If the job is assigned as default, delete the job
from the SD card. Make sure that a job contains at least one Fastening or one
Logical input step. Otherwise the job will be stuck in automatic loop.
Error: “Fastening
time is too
short/long”
Check fastening time control limits in operating settings (screen 3 of 4). Check
saved min and max fastening time in corresponding fastening step. Reprogram
or modify manually if needed. To disable tightening time control set min and
max fastening time to 0 in fastening step programming.
NOTE: control limits in operating settings are only applied to newly created jobs.
Error: “Trigger
released before
torque up”
Check min threshold for trigger release control in operating settings (screen 3 of
4). If start trigger is released after the min threshold, the error is displayed. To
disable trigger release control, set the threshold to 0 or to 9999.
