Dish Network DP111, User Manual

Page: 82 / 106

Troubleshooting Tables
Page 77
U
SING THE
M
ENUS
U
SING THE
P
ROGRAM
G
UIDE OR THE
B
ROWSE
B
ANNER
U
SING
L
OCKS
What Is
Happening
Possible Reason What to Do
You were using a menu,
and it suddenly closed. • The receiver has a time-out
feature that closes any menu after
several minutes of no activity.
This will discard any changes
you have made, but otherwise
does no harm to the receiver. • Start over again.
What Is
Happening
Possible Reason What to Do
In the Program Guide ,
some channels have a red
background.
• Red means that you have not
bought the program. You must
buy a channel before you can
tune the receiver to it. • If you want to buy a channel, call the Customer Service Center
at 1-800-333-DISH (3474).
You try to display future
programs in the
Program
Guide
or
Browse
Banner , but find you
cannot.
• The Program Guide and
Browse Banner
can display
programs scheduled for an
extended, but not unlimited time
beyond the present.
• Try displaying the Program Guide again later. By that time,
it may show programs for the time and date you want.
• Turn the receiver off for about ten minutes.
You try to display
programs that have ended
in the
Program Guide or
Browse Banner
, but
find you cannot.
• The
Program Guide
and
Browse Banner
can display
only programs that have not yet
ended. These features cannot
display a time earlier than the
present.
• Contact the program providers for details on past programs.
When you are using the
Program Guide
or
Browse Banner
, some
channels are missing.
• You may have applied a Favorite
List other than the list named
All
Chan
.
You may have set up the
Program Guide
so that when
the receiver is locked, the
Guide
hides adult channels.
If your setup includes a multi-
dish switch, you may need to do
the
Check Switch procedure.
• You can change the applied Favorite List while using the
Program Guide
, by pressing the remote control
Guide
button. You can choose another custom Favorite List, the
All
Chan list, which includes all of the channels, or the All Sub
list, which includes all subscribed channels. Unlock the receiver
for the
Program Guide
to display adult channels.
Do the Check Switch procedure (see the installation
instructions
for details).
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect. • You may not have locked the
receiver. • You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver. • NA • If you forget your password, you will need to speak with
a Customer Service Representative. If you have a Personal
Identification Number (PIN), you will need to give it to
the Customer Service Representative. See page 44 for
information on PINs.