3 Troubleshooting
ECO 9099 SOP05-5090F Rev.00 Effective Date: 12/20/18 Page 56 of 58
Message
Cause
Action
System Busy
Instrument is performing an active
task and cannot start another task in
parallel.
•
Wait for a few minutes for active task to finish
and try again
•
If still not cleared, reboot the analyzer,
MAIN
OPERATIONS MENU>>>INSTRUMENT
SETTINGS>>>SYSTEM>>>REBOOT
Valve Over Temp
The solenoids overheated or are
improperly connected. The solenoid
valve have thermal fuses that reset.
•
Turn power off for 1 hour to cool.
•
Check room temperature within specified limits of
15
o
C to 32
o
C
•
Ensure all pinch valves properly connected.
↑↑↑↑ ↓↓↓↓
If the analyzer displays multiple
arrows up or down instead of the
sample results, the concentration of
the sample is outside of the
measurement range
•
For urine sample, arrows up instead of the K+-
result indicate that further dilution is necessary
(see chapter 3.3.4: “Urine samples”).
•
Check for Proper sample preparation (see
chapter 3).
•
Check for small air bubbles in the sample after
aspiration into the sample chamber.
•
Check for proper aspiration of standard A.
↑ ↓
Indicates if measured value is above
or below expected values for
temperature, cal values, or sample
values
•
Temperature sensor is in the sample sensor. Verify
sample sensor plugged in securely
•
Check room temperature within specified limits of
15
o
C to 32
o
C.
•
Check temperature test
MAIN OPERATIONS
MENU>>>DIAGNOSTICS>>>CHECK
TEMPERATURE
•
If temperature is not within 1 to 2 degrees of room
temperature, replace sample sensor.
•
If new sample sensor does not fix the error, replace
CPU
Communication
Error
Bad connection between display,
CPU and interface PC
•
Check the flex ribbon connectors between
Display, CPU and interface PC.
•
Restart the unit and ensure pump turns on at
power cycle.
•
Contact support if problem persists
Drift Error
Old electrode that are drifting.
Sample STD-A readings where not
close to STD-A reading during
calibration
•
Check the STD-A mV for sample and calibration
•
Re-calibrate the instrument
•
Change the electrode
Flash Drive Error
Flash memory storage malfunctioned
•
Contact support to get CPU replacement
Missing Data
Or Invalid Data
Data loss during communication
between interface PC and CPU
board.
•
Check the flex ribbon connectors between
Display, CPU and interface PC.
•
Restart the unit and ensure pump turns on at
power cycle.
•
Contact support if problem persists
No Data Found
Or No Error
No data in memory to
display/print/analyze
•
Check if data is saved properly after each
sample analysis
•
Check input range and date range
•
Try to search data remotely using remote
access feature
No Pack Installed
Fluid pack is missing or not installed
properly
•
Ensure pack is installed and inserted all the way
in connecting to manifold
•
Check fluid pack sensor under diagnostic menu
Not Calibrated
Instrument was not calibrated before
running sample
•
Calibrate the instrument
•
Ensure current electrode configuration is marked
green on home screen
Summary of Contents for SmartLyte Plus
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