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User's Guide

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6. Firmly grasp the jammed paper on each side, and then gently pull it out.

Note:

Make sure all paper fragments are removed.

7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side

rails inside the printer, and then insert the imaging unit into the printer.

8. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails

inside the printer, and then insert the cartridge into the printer.

Summary of Contents for ineo 3320

Page 1: ...User s Guide ineo 3320 ...

Page 2: ...nd Sleep button lights 17 3 Additional printer setup 19 Installing internal options 19 Installing hardware options 23 Attaching cables 27 Setting up the printer software 28 Networking 30 Verifying printer setup 36 4 Loading paper and specialty media 38 Setting the paper size and type 38 Configuring Universal paper settings 38 Loading trays 38 Loading the multipurpose feeder 43 Linking and unlinkin...

Page 3: ...a copy job 75 Understanding the copy options 75 8 E mailing 78 Setting up the printer to e mail 78 Creating an e mail shortcut 79 E mailing a document 79 Canceling an e mail 80 9 Faxing 81 Setting up the printer to fax 81 Sending a fax 94 Creating a fax destination shortcut using the Embedded Web Server 96 Customizing fax settings 97 Canceling an outgoing fax 98 Holding and forwarding faxes 99 Und...

Page 4: ...latile memory 181 14 Maintaining the printer 183 Cleaning the printer parts 183 Checking the status of parts and supplies 185 Estimated number of remaining pages 185 Ordering supplies 185 Storing supplies 187 Replacing supplies 188 Moving the printer 192 15 Managing the printer 194 Finding advanced networking and administrator information 194 Checking the virtual display 194 Setting up e mail aler...

Page 5: ...eder top cover 28y xx 208 17 Troubleshooting 209 Understanding printer messages 209 Solving printer problems 224 Solving print problems 233 Solving copy problems 266 Solving fax problems 270 Solving scanner problems 279 Embedded Web Server does not open 285 Contacting technical support 286 18 Notices 288 Copyright notice 288 Trademarks 288 Software License Agreement 288 Noise emission levels 289 T...

Page 6: ...User s Guide 6 Using this product in Switzerland 294 Utilisation de ce produit en Suisse 294 Verwendung dieses Produkts in der Schweiz 294 Uso del prodotto in Svizzera 294 ...

Page 7: ... that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching CA...

Page 8: ...d to the printer then turn them off as well and unplug any cables going into the printer CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn the printer off using the power switch and then unplug ...

Page 9: ...er cord supplied in the package If a power cord is not supplied use only the power cord and plug that are specified in the user documentation Failure to use this cord could result in a fire or electrical shock Use the power cord supplied in the package only with this printer NEVER use it for another product Failure to observe this precaution could result in a fire or electrical shock Use only a po...

Page 10: ...it may cause personal injury Certain areas inside the printer may become very hot and cause burns When checking the inside of the printer for malfunctions such as media jams do not touch the locations around the fusing unit etc labeled Caution HOT Do not obstruct the printer s ventilation grilles Heat could accumulate inside the printer resulting in a fire or malfunction Do not use flammable spray...

Page 11: ...ference Guide The guides are available on the Drivers and Documentation CD Instructions for Connecting the printer to an Ethernet network Troubleshooting printer connection problems Networking Guide Insert the Drivers and Documentation CD and then click Documentation on the CD menu On the left navigation pane click User s Guide and other publications and then click Networking Guide The latest supp...

Page 12: ...ble electrical outlet Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe...

Page 13: ...inter base if you are using a high capacity tray and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional furniture CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can configure your printer by adding one optional 250 ...

Page 14: ...rinter control panel 2 Automatic document feeder ADF 3 ADF tray 4 ADF bin 5 Front door release button 6 Standard 250 sheet tray 7 Optional 250 or 550 sheet tray 8 50 sheet multipurpose feeder 9 Paper stop 10 Standard bin ...

Page 15: ...ADF Scanner glass Use the ADF for multiple page documents Use the scanner glass for single page documents book pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings Using the ADF Load the document into the ADF tray faceup short edge first Load up to 50 sheets of plain paper into the ADF tray Scan size from 74 217 mm 2 9 8 5 inches wide to...

Page 16: ...9 inches Copy books up to 25 mm 1 inch thick Using the printer control panel Use the To 1 Display View the printer status and messages Set up and operate the printer 2 Arrow buttons Scroll up and down or left and right 3 Select button Select menu options Save settings 4 Address book button View all the stored addresses 5 Redial button View the last number dialed 6 Keypad Enter numbers letters or s...

Page 17: ...turn to the previous screen 12 Home button Go to the home screen 13 Indicator light Check the status of the printer Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition Indicator light color and its corresponding printer status Indicator light Printer status O...

Page 18: ...ight Printer status Off The printer is idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is waking from or entering Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in pulsing pattern The printer is in Hibernate mode ...

Page 19: ...Upgrade Kit 256MB User Flash Font UK P06 Upgrade Kit Traditional Chinese Font Card UK P05 Upgrade Kit Simplified Chinese Font Card UK P04 Upgrade Kit Korean Font Card UK P07 Upgrade Kit Japanese Font Card Internal Solutions Ports ISP NC P03 network Interface Card Marknet 8352 Wireless Accessing the controller board CAUTION SHOCK HAZARD If you are accessing the controller board or installing option...

Page 20: ...User s Guide 20 1 Open the controller board access door 2 Open the controller board shield using the green handle ...

Page 21: ...evices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the pr...

Page 22: ...User s Guide 22 3 Holding the card by its sides align the plastic pins 1 on the card with the holes 2 on the controller board ...

Page 23: ...e the controller board shield and then the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver Installing hardware options Order of installation CAUTION POTENTIAL INJURY T...

Page 24: ...on installing a printer stand optional 250 or 550 sheet tray or spacer see the setup sheet that came with the option Installing optional trays CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime af...

Page 25: ...Pull out the tray from the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the printer with the tray and then slowly lower the printer into place Note Optional trays lock together when stacked ...

Page 26: ...ctrical outlet and then turn on the printer Notes When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver ...

Page 27: ...during a lightning storm Connect the printer to the computer using a USB cable or to the network using an Ethernet cable Make sure to match the following The USB symbol on the cable with the USB symbol on the printer The appropriate Ethernet cable with the Ethernet port Warning Potential Damage Do not touch the USB cable any network adapter or the printer in the area shown while actively printing ...

Page 28: ...tion CD in the CD DVD drive of your PC 2 Follow the instructions on the screen Note The PostScript driver may not be installed to your PC which runs Windows Vista if it is connected to the printer via a USB cable In that case select USB port in the Add a printer wizard to install the printer driver 3 Click Install and then follow the instructions on the computer screen For Macintosh users 1 Insert...

Page 29: ...tem preferences Print Fax For Mac OS X v10 7 10 8 Apple menu System preferences Print Scan b Select your printer c Click Add Updating available options in the printer driver When any hardware options are installed you may need to manually add the options in the printer driver to make them available for use For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and...

Page 30: ...ess network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA and WPA2 are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network organize the following information before you begin Note If your network automatically assigns IP addresses to computers and printers continue on to installing the prin...

Page 31: ...ubnet than the printer 3 Install the printer driver on the computer a Insert the Drivers and Documentation CD in the CD drive of your Macintosh b Double click the CD icon on the desktop the Drivers folder and the Mac folder Mac OS X v10 3 v10 4 double click MF402 1_332 1_103104 pkg Mac OS X v10 5 in the english other folder double click MF402 1_332 1_105 pkg Mac OS X v10 6 v10 7 v10 8 in the engli...

Page 32: ... activated on your printer This feature is supported only in Mac OS X version 10 3 10 4 10 5 1 From the Apple menu navigate to System Preferences Print Fax 2 Click and then navigate to AppleTalk select your printer Add For Linux users Adding the Printer Using Printer configuration 1 Connect the machine to a computer or the network 2 Insert the Drivers and Documentation CD in the CD DVD drive of yo...

Page 33: ...d password for using root privileges OK Preparing to set up the printer on a wireless network Notes Make sure your wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter Make sure your access point wireless router is turned on and is working properly Make sure you have the following infor...

Page 34: ...rk Notes If you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and then look for the network name If you cannot find the SSID or the security information for your network then see the documentation that came with the access point or contact your system support person To find the WPA WPA2 preshared key or passp...

Page 35: ...printer to a wireless network using Wi Fi Protected Setup WPS Before you begin make sure that The access point wireless router is WPS certified A wireless network adapter is installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Configuration PBC method 1 From the printer control panel naviga...

Page 36: ...s as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Network Ports Wireless 3 Modify the settings to match the settings of your access point wireless router Note Make sure to enter the correct SSID security method preshared key or passphrase network mode and channel 4 Click...

Page 37: ... settings as user default settings A user default setting remains in effect until you access the menu again select another value and save it Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the printer control panel navi...

Page 38: ...l paper settings The Universal paper size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest supported Universal paper size is 76 2 x 127 mm 3 x 5 inches and is supported only from the multipurpose feeder The largest supported Universal paper size is 215 9 x 355 6 mm 8 5 x 14 inches and is supported from all paper sources 1 From...

Page 39: ... completely Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading ...

Page 40: ...n loading legal size paper the length guide extends beyond the base leaving the paper exposed to dust To protect the paper from dust you can purchase a dust cover separately For more information contact technical support If you are loading A6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width an...

Page 41: ...en fan them Do not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack Notes Load with the printable side facedown when using recycled or preprinted paper Load prepunched paper with the holes on the top edge toward the front of the tray ...

Page 42: ...f the sheet toward the front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide 6 Insert the tray 7 From the printer control panel set the paper size and paper type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems ...

Page 43: ...e feeder when printing on different paper sizes and types or specialty media such as card stock transparencies paper labels and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder a Pull the multipurpose feeder extender ...

Page 44: ...nd open 2 Squeeze the tab on the left width guide and then move the guides for the paper you are loading 3 Prepare the paper or specialty media for loading Flex sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface ...

Page 45: ...he transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Notes Do not force paper or specialty media into the multipurpose feeder Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides Overfilling may c...

Page 46: ...he top edge entering the printer first For more information on loading transparencies see the packaging that the transparencies came in Note When loading A6 size paper make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place ...

Page 47: ...coated linings or self stick adhesives These envelopes may severely damage the printer 5 From the printer control panel set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Linking and unlinking trays When one linked tray becomes empty paper feeds from the next linked tray We recommended giving all custom paper such as letterhe...

Page 48: ...tion see Setting the paper size and type Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the specified paper type Printing issues may occur if settings are not properly configured Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser and then type the pri...

Page 49: ... Type a name for the paper type and then click Submit 4 Select a custom type and then verify that the correct paper type is associated with the custom name Note Plain Paper is the factory default paper type for all user defined custom names Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the print...

Page 50: ...trol panel 1 From the printer control panel navigate to Settings Paper Menu Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 3 Press ...

Page 51: ...the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print...

Page 52: ... may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise print location on the page less than 2 5 mm 0 10 inch such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers erasable b...

Page 53: ...atures up to 230 C 446 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might not When in doubt contact the paper supplier Preprinted papers such as letterhead must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emi...

Page 54: ...1 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Oficio México 215 9 x 340 4 mm 8 5 x 13 4 in X Folio 215 9 x 330 mm 8 5 x 13 in X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X Universal 76 2 x 127 mm to 215 9 x 355 6 mm 3 x 5 in to 8 5 x 14 in 7 3 4 Envelope Monarch 98 4 x 190 5 mm 3 875 x 7 5 in X X X X X ...

Page 55: ... X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X X X X Other Envelope 85 7 x 165 mm to 215 9 x 355 6 mm 3 375 x 6 50 in to 8 5 x 14 in X X X X X To support two sided duplex printing the Universal width must be between 139 7 mm 5 5 in and 215 9 mm 8 5 in the Universal length must be between 210 mm 8 27 in and 355 6 mm 14 in Supported paper types and weights The standard tray supports 60 90 g m 2 16 2...

Page 56: ...rhead Preprinted Colored paper Light paper Heavy paper Rough Cotton X Custom Type x 1 Transparencies are supported only in 250 sheet tray 2 One sided paper labels designed for laser printers are supported for occasional use We recommend printing only up to 20 pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 3 Use envelopes that lie flat when individually placed...

Page 57: ...Note If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu then transparencies can be printed at a temperature up to 195 C 383 F Avoid getting fingerprints on the transparencies to prevent print quality problems Before loading transparencies flex fan and straighten the stack to prevent sheets from sticking together Tips on using envelopes Print s...

Page 58: ...g or releasing hazardous emissions Label adhesives face sheet printable stock and topcoats can withstand up to 25 psi 172 kPa pressure without delaminating oozing around the edges or releasing hazardous fumes Do not use labels with slick backing material Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer ...

Page 59: ...hazardous emissions Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer Use grain short card stock when possible Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality For best results store paper where the temperature is 21 C 70 F and the rela...

Page 60: ...elp for the Driver For Macintosh users a Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Click OK b Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 ...

Page 61: ...onfidential and other held jobs Storing print jobs in the printer 1 From the printer control panel navigate to Settings Security Confidential Print select the print job type Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Note When the limit is reached the print jobs for that user name and PIN are deleted Confidential Job Expiration Lets you hold...

Page 62: ...erve jobs are held in the printer until you choose to delete them For Windows users 1 With a document open click File Print 2 Click Properties or Preferences Basic tab 3 Click Job Retention 4 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN 5 Click OK or Print 6 From the printer control panel releas...

Page 63: ... the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Other Settings tab Security Confidential Print Setup 3 Modify the settings Set a maximum number of PIN entry attempts When a use...

Page 64: ...In Windows 7 or earlier a Click or click Start and then click Run b In the Start Search or Run dialog type control printers c Press Enter or click OK 2 Double click the printer icon 3 Select the print job you want to cancel 4 Click Delete For Macintosh users 1 From the Apple Menu navigate to either of the following For Mac OS X v10 3 v10 4 v10 5 v10 6 System Preferences Print Fax select a printer ...

Page 65: ...up short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides Note To avo...

Page 66: ... keypad to enter the number of copies and then press Note If you want to scan another document then place the next document on the scanner glass press the left or right arrow button to scroll to Scan the Next Page and then press 3 Press the left or right arrow button to scroll to Finish the Job and then press Copying photos 1 Place a photo facedown on the scanner glass in the upper left corner 2 F...

Page 67: ...pad 5 If there are no trays that contain transparencies then do the following a Navigate to Copy to Manual Feeder select the size of the transparencies Transparency b Load transparencies into the multipurpose feeder and then press Note If you want to copy another document then place it on the scanner glass press the left or right arrow button to scroll to Scan the Next Page and then press 6 Press ...

Page 68: ...tomizing copy settings Copying to a different size 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If yo...

Page 69: ...re are no trays that contain the paper size and type you want to use then do the following a Navigate to Copy to MP Feeder select the paper size select the paper type b Load the size and type of paper into the multipurpose feeder and then press Note If you want to copy another document then place it on the scanner glass press the left or right arrow button to scroll to Scan the Next Page and then ...

Page 70: ...d from 25 to 400 of the original document size 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you ar...

Page 71: ...e left or right arrow button to scroll to Finish the Job and then press Adjusting copy quality 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes ...

Page 72: ... on the keypad and then press Note If you want to copy another document then place it on the scanner glass press the left or right arrow button to scroll to Scan the Next Page and then press 7 Press the left or right arrow button to scroll to Finish the Job and then press Collating copies If you print multiple copies of a document then you can choose to print each copy as a set collated or to prin...

Page 73: ...lace these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the printer control panel navigate to Copy Separator Sheets 4 Select Between Copies Between Jobs Between Pages or Off 5 Select the number of copies or enter a number on the keypad and then press Note If you wa...

Page 74: ...scroll to Scan the Next Page and then press 6 Press the left or right arrow button to scroll to Finish the Job and then press Placing information on copies Placing an overlay message on each page 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magaz...

Page 75: ...ument press the left or right arrow button to scroll to Auto Size Sense and then press Copy to This option lets you select the paper size and type on which your copies will be printed To scroll to the paper size and type that matches the paper loaded in the tray or feeder press the left or right arrow button and then press If the settings for Copy from and Copy to are different then the printer au...

Page 76: ...ne or two sided copies from one sided original documents Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of the document Content Type This option lets you set the original document type Select from the following content types Graphics The original document is mostly business type graphics such as pie charts bar charts and animations Photo The or...

Page 77: ...om Confidential Copy Draft Urgent and Custom You can type a custom message in the Enter the Custom Text Overlay and press OK field The message will appear faintly in large print across each page Separator Sheets This option lets you place a blank sheet of paper between copies prints pages print jobs or copy jobs The separator sheets can be drawn from a tray that contains a type or color of paper t...

Page 78: ...il from the printer You can use a shortcut number or use the address book Setting up the printer to e mail Setting up the e mail function 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you ar...

Page 79: ...ess appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Manage Shortcuts E mail Shortcut Setup 3 Type a name for the shortcut and then enter the e mail address Note If you are entering multiple addresses then separate each address with a comma 4 Adjust the scan setti...

Page 80: ...facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is properly loaded 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the printer control panel navigate to E mail ...

Page 81: ... Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm Notes The following connection methods are applicable only in select countries or regions During the initial printer setup clear the fax function check box and any other function you plan to set up later and then press Continue The indicator light may b...

Page 82: ...me a series of start up screens appear If the printer has fax capabilities then the Fax Name or Station Name and Fax Number or Station Number screens appear 1 When Fax Name or Station Name appears type the name to be printed on all outgoing faxes and then press 2 When Fax Number or Station Number appears enter the printer fax number and then press Using the Embedded Web Server for fax setup 1 Open...

Page 83: ...f the printer 2 Connect the other end of the telephone cable to an active analog wall jack Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then set the printer to pick up on any number of rings that you want Setup 2 Printer is sharing the line with an answering machine Co...

Page 84: ...other end of the telephone cable to an active analog wall jack 3 Connect the answering machine to the port of the printer Connected to different wall jacks To connect 1 Connect one end of the telephone cable that came with the printer to the port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack ...

Page 85: ... telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have set it to receive faxes automatically Setup 3 Printer is sharing the line with a telephone subscribed to voice mail service To connect 1 Connect one end of the telephone cable that came with the printer to the port of the printer 2 Connect the other ...

Page 86: ...and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the other channel This way you can use the same line for analog voice calls including faxes and digital Internet access To minimize interference between the two channels and ensure a quality connection you need to install a DSL filter for the analog devices fax machine telephone answering mach...

Page 87: ...t came with the printer to the port of the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter Note The port labeled Phone Line 2 or Fax Port is not always active VoIP providers may charge additional cost for activation of the second phone port 3 Connect the telephone to the port of the printer Tips for this setup To make sure that the ph...

Page 88: ... the port labeled Phone Line 1 or Phone Port on the cable modem Note The port labeled Phone Line 2 or Fax Port is not always active VoIP providers may charge additional cost for activation of the second phone port 3 Connect your analog telephone phone to the port of the printer Notes To make sure that the telephone port on the cable modem is active plug an analog telephone into the telephone port ...

Page 89: ...or regions with different telephone wall jacks and plugs Some countries or regions may have different types of telephone wall jack connectors than those that came with the printer The standard wall jack adopted by most countries or regions is RJ 11 Your printer comes with the RJ 11 jack and a telephone cable with the RJ 11 plug If the wall jack or equipment in your facility is not compatible with ...

Page 90: ...ter to the port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the telephone adapter Notes The port of the printer may have an adapter plug for use with the adapte...

Page 91: ... 1 Connect one end of the telephone cable that came the printer to the port of the printer 2 Connect the other end of the telephone cable to the RJ 11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Note Do not remove the adapter plug from the port of the printer if you are connecti...

Page 92: ...ve Rings setting to match the setting you want the printer to answer From the printer control panel navigate to Settings Fax Settings Distinctive Rings select the ring tone you want Setting the outgoing fax or station name and number 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The I...

Page 93: ...y Set Date and Time 3 In the Set Date Time field enter the current date and time 4 Click Submit Note We recommend using the network time Configuring the printer to observe daylight saving time Set the printer to automatically adjust for daylight saving time 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the ...

Page 94: ...hen press 4 Press the left or right arrow button to scroll to Finish the Job and then press Sending a fax using the computer The printer driver fax option lets you send a print job to the printer which sends the job as a fax The fax option works as a normal fax machine but is controlled through the printer driver instead of the printer control panel 1 With a document open click File Print 2 Select...

Page 95: ...ngs into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 Press and then enter the shortcut number on the keypad 4 Press Sending a fax using the address book The address book feature lets you search for bookmarks and network directory servers 1 Load...

Page 96: ...destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a pro...

Page 97: ...r darker 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray...

Page 98: ...e Fax Notes This option blocks all incoming faxes that have a private caller ID or no fax name In the Banned Fax List field enter the phone numbers or fax names of specific fax callers you want to block Canceling an outgoing fax Canceling a fax job while the original documents are still scanning If you are using the ADF tray and Scanning page appears then press If you are using the scanner glass a...

Page 99: ... menu select Hold faxes c From the Time menu select the time you want the held faxes released d From the Day s menu select the day you want the held faxes released 5 Click Add Forwarding a fax This option lets you print and forward received faxes to a fax number e mail address FTP site or LDSS 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP ...

Page 100: ...following Standard Use this when faxing most documents Fine 200 dpi Use this when faxing documents with small prints Super fine 300 dpi Use this when faxing documents with fine details Ultra fine 600 dpi Use this when faxing documents with pictures or photos Darkness This option lets you adjust how light or dark the faxes are in relation to the original document Content Type This option lets you s...

Page 101: ... is from a newspaper Press The original document was printed using a printing press Other The original document was printed using an alternate or unknown printer Sides Duplex This option informs the printer if the original document is simplex printed on one side or duplex printed on both sides This lets the scanner know what needs to be scanned for inclusion in the fax Note Duplex scanning is not ...

Page 102: ... system support person the name of the destination becomes available as a shortcut number or it is listed as a profile under the Held Jobs icon An FTP destination could also be another PostScript printer Creating shortcuts Creating an FTP shortcut using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TC...

Page 103: ...hese items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the printer control panel press and then enter the FTP shortcut number 4 Press Scanning to an FTP address using the address book 1 Load an original document faceup short edge first into the ADF tray or facedown on t...

Page 104: ...file on the computer and then downloading the profile to the printer Scanning to a computer 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disabl...

Page 105: ... The ADF indicator light turns on when the paper is loaded properly b If you are loading a document into the ADF tray then adjust the paper guides c From the printer control panel press and then type the shortcut number using the keypad or press the up or down arrow button to scroll to Held Jobs and then press the up or down arrow button to scroll to Profiles After entering the shortcut number the...

Page 106: ... Shortcuts E mail Shortcuts FTP Shortcuts Profiles List Print Fonts Asset Report Event Log Summary Active NIC Standard Network 2 SMTP Setup Confidential Print Security Audit Log Set Date and Time General Settings Copy Settings Fax Settings E mail Settings FTP Settings Print Settings Manage Shortcuts Fax Shortcuts E mail Shortcuts FTP Shortcuts Manage Profile Shortcuts 1 Depending on the printer se...

Page 107: ...are automatically linked When one tray is empty the print job continues using the linked tray Paper Size Type menu Use To Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Specify the size of the paper loaded in each tray Notes A4 is the factory default setting If the same size and type of paper are loaded in two trays and the tray settings for paper size a...

Page 108: ...d name will appear instead of Custom Type x Use this menu to configure automatic tray linking MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the paper loaded in the multipurpose feeder Notes A4 is the factory default setting From the Paper menu...

Page 109: ... x Specify the type of the paper loaded in the multipurpose feeder Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Cassette in order for MP Feeder Type to appear as a menu item Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Specify the size of the paper being manually loaded Note A4 is the factory default se...

Page 110: ...Configure MP to Manual in order for Manual Paper Type to appear as a menu item Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the envelope being manually loaded Note DL Envelope is the factory default setting Manual Envelope Type Envelope Rough Envelope Custom Type x Specify the type of the envelope being manually l...

Page 111: ... feeder only for manual feed print jobs First configures the multipurpose feeder as the primary paper source Substitute Size menu Use To Substitute Size Off Statement A5 Letter A4 All Listed Substitute a specified paper size if the requested paper size is not available Notes All Listed is the factory default setting All available substitutions are allowed Off indicates that no size substitutions a...

Page 112: ...ed Note Normal is the factory default setting Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded Note Normal is the factory default setting Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded Note Normal is the factory default setting Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded N...

Page 113: ...paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Rough Cotton Texture Rough Specify the relative texture of the cotton paper loaded Custom x ...

Page 114: ...transparencies loaded Note Normal is the factory default setting Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded Note Normal is the factory default setting Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond pape...

Page 115: ...tting Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded Note Normal is the factory default setting Light Weight Light Specify that the relative weight of the paper loaded is light Heavy Weight Heavy Specify the relative weight of the paper loaded is heavy Rough Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded N...

Page 116: ...rinting for all print jobs that specify Colored as the paper type Light Loading Duplex Off Determine and set two sided printing for all print jobs that specify Light as the paper type Heavy Loading Duplex Off Determine and set two sided printing for all print jobs that specify Heavy as the paper type Custom x Loading Duplex Off Determine and set two sided printing for all print jobs that specify C...

Page 117: ...y a paper type when the Recycled setting is selected in other menus Notes Paper is the factory default setting The Recycled paper type must be supported in the selected tray or feeder in order to print from that source Custom Scan Sizes menu Use To Custom Scan Size x Scan Size Name Width Height Orientation Portrait Landscape 2 scans per side Off On Specify a custom scan size name and page orientat...

Page 118: ... You can increase the width in 1 mm increments Portrait Height 3 14 17 inches 76 360 mm Set the portrait height Notes If the height exceeds the maximum then the printer uses the maximum height allowed You can increase the height in 0 01 inch increments 356 mm is the factory default setting You can increase the height in 1 mm increments Feed Direction Short Edge Long Edge Specify the feed direction...

Page 119: ... a report containing information about the last 200 completed faxes Note This menu item is available only when Enable Job Log is set to On in the Fax Settings menu Fax Call Log Print a report containing information about the last 100 attempted received and blocked calls Note This menu item is available only when Enable Job Log is set to On in the Fax Settings menu Copy Shortcuts Print a report con...

Page 120: ...s not examine incoming data and it uses the default printer language specified in the Setup menu PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it regardless of the default printer language Notes On is the factory default setting If PS SmartSwitch is disabled then the printer does not examine incoming data and uses the default printer langua...

Page 121: ... the parallel serial and USB buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScrip...

Page 122: ...e following Network Ports Standard Network Standard Network Setup Network Card Network Ports Network x Network x Setup Network Card Use To View Card Status Connected Disconnected View the connection status of the network card View Card Speed View the speed of an active network card Network Address UAA LAA View the network addresses Job Timeout 0 255 seconds Set the amount of time it takes for a ne...

Page 123: ...le BOOTP and Enable RARP to Off on systems that support BOOTP and RARP Netmask View or change the current TCP IP netmask Gateway View or change the current TCP IP gateway Enable DHCP On Off Specify the DHCP address and parameter assignment Note On is the factory default setting Enable RARP On Off Specify the RARP address assignment setting Note Off is the factory default setting Enable BOOTP On Of...

Page 124: ...Enable DDNS Yes No View or change the current DDNS setting Note Yes is the factory default setting Enable mDNS Yes No View or change the current mDNS setting Note Yes is the factory default setting DNS Server Address View or change the current DNS server address Backup DNS Server Address View or change the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Enable H...

Page 125: ...le IPv6 On Off Enable IPv6 in the printer Note On is the factory default setting Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is the factory default setting View Hostname Set the host name Note These settings can be changed only from the Embedded Web Server View Address View Route...

Page 126: ...twork when a PIN on the printer is entered into the wireless settings of the access point Enable Disable WPS Auto detection Enable Disable Automatically detect the connection method that an access point with WPS uses Start Push Button Method or Start PIN Method Note Disable is the factory default setting Network Mode BSS Type Infrastructure Ad hoc Specify the network mode Notes Infrastructure is t...

Page 127: ...disable AppleTalk support Note Yes is the factory default setting View Name Show the assigned AppleTalk name Note The name can be changed only from the Embedded Web Server View Address Show the assigned AppleTalk address Note The address can be changed only from the Embedded Web Server Set Zone list of zones available on the network Provide a list of AppleTalk zones available on the network Note T...

Page 128: ...ity when connecting to the SMTP server Notes Disabled is the factory default setting When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specify the type of user authentication required for scan to e mail privileges Note No authentication required is the factory defau...

Page 129: ...ble Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0 23 Severity of events to log 0 7 Specify how and whether or not audit logs are created Notes Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog determines if logs are sent to a remote server No is the factory default setting Remote Syslo...

Page 130: ... HH MM format Time Zone list of time zones Select the time zone Note GMT is the factory default settings Automatically observe DST On Off Set the printer to use the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a n...

Page 131: ...ese Korean Japanese Set the language of the text appearing on the printer display Note Not all languages are available for all printers and you may need to install special hardware for those languages to appear Show Supply Estimates Show estimates Do not show estimates Display the estimates of the supplies on the printer control panel Web page menu settings and the device statistics reports Note S...

Page 132: ...Specify whether or not the ADF sounds a beep when paper is loaded Note Enabled is the factory default setting Run Initial setup Yes No Run the setup wizard Notes Yes is the factory default setting After completing the setup wizard by selecting Done at the country or region selection screen the default becomes No Paper Sizes US Metric Specify the unit of measurement for paper sizes Notes U S is the...

Page 133: ...ortcuts FTP shortcuts Bookmarks and Jobs by user One Page Copy Off On Set copies from the printer to only one page at a time Note Off is the factory default setting Allow Background Removal On Off Specify whether image background removal is allowed in copy and fax jobs Note On is the factory default setting The background of the image will be removed Allow Custom Job Scans On Off Scan multiple job...

Page 134: ...ol This sounds three quick beeps Off is the factory default setting for Cartridge Alarm This means no alarm will sound Continuous repeats three beeps every 10 seconds Timeouts Sleep Mode Disabled 1 120 min Set the amount of time the printer waits after a job is printed before it goes into a reduced power state Notes 30 min is the factory default setting Disabled appears only when Energy Conserve i...

Page 135: ...e Ethernet connection Note Do Not Hibernate is the factory default setting Timeouts Screen Timeout 15 300 sec Set the amount of time in seconds the printer waits before returning the display to the Ready state Note 30 sec is the factory default setting Timeouts Print Timeout Disabled 1 255 sec Set the amount of time in seconds the printer waits to receive an end of job message before canceling the...

Page 136: ...er of automatic reboots the printer can perform Note 5 is the factory default setting Print Recovery Auto Continue Disabled 5 255 Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed ...

Page 137: ...factory default setting Factory Defaults Do Not Restore Restore Now Return the printer settings to the factory default settings Notes Do Not Restore is the factory default setting This keeps the user defined settings Restore Now returns all scanner settings to the factory default settings except Network Ports menu settings All downloads stored in the RAM are deleted Custom Home Message Off IP Addr...

Page 138: ... specify whether the copy should be two sided or one sided Notes 1 sided to 1 sided The original document has print on one side and the copy will also have print on one side 1 sided to 2 sided The original document has print on one side while the copy will have print on both sides 2 sided to 1 sided The original document has print on both sides while the copy will have print on just one side 2 sid...

Page 139: ...e Letter Legal Executive Folio Statement Oficio Mexico Universal Auto Size Sense A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in ID Card Specify the paper size of the original document Note A4 is the factory default setting Copy To Source Tray x Auto Size Match Manual Feeder Specify the paper source for copy jobs Note Tray 1 is the factory default setting Transpare...

Page 140: ... 1 is the factory default setting Overlay Confidential Copy Draft Urgent Custom Off Specify the overlay text printed on each page of the copy job Note Off is the factory default setting Allow priority copies On Off Allow interruption of a print job to copy a page or document Note On is the factory default setting Allow Save as Shortcut On Off Save custom copy settings as shortcuts Note On is the f...

Page 141: ...ry default setting Shadow Detail 4 to 4 Adjust the amount of shadow detail visible on a copy Note 0 is the factory default setting ADF Skew Fix Off On Correct slight skew in the scanned image Note Off is the factory default setting Scan edge to edge Off On Specify if the original document is scanned edge to edge Note Off is the factory default setting Sharpness 1 5 Adjust the amount of sharpness o...

Page 142: ...r to fax manually which requires a line splitter and a telephone handset Notes Off is the factory default setting Use a regular telephone to answer an incoming fax job and to dial a fax number Press 0 on the numeric keypad to go directly to the Manual Fax function Memory Use All receive Mostly receive Equal Mostly send All send Define the allocation of non volatile memory between sending and recei...

Page 143: ...f characters masked is determined by the Digits to mask setting Digits to Mask 0 58 Specify the number of digits to mask in an outgoing fax number Note 0 is the factory default setting Enable Line Connected Detection On Off This will detect if a phone line is connected Enable Line in Wrong Jack Detection On Off This will detect if a phone line is connected but in the wrong jack Enable Extension In...

Page 144: ...f by default On by default Never use Always use Include to Field On Off Include from Field On Off Include Message Field On Off Include Logo On Off Configure the fax cover page Note Off by default is the factory default setting for all Fax Cover Page options ...

Page 145: ... Standard is the factory default setting Original Size Letter Legal Executive Folio Statement Oficio Mexico Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the original document Note A4 is the factory default setting Content Type Text Graphics Text Photo Photo Specify the content of the original docume...

Page 146: ...factory default setting Redial frequency 1 200 Specify the number of minutes between redials Note 3 is the factory default setting Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone Note No is the factory default setting Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs Note Yes is the factory default setting Enable Fax Scans On Off Fax files ...

Page 147: ...pecify the contrast in the scanned image Note Best for content is the factory default setting Mirror Image Off On Create a mirror image of the original document Note Off is the factory default setting Negative Image Off On Create a negative image of the original document Note Off is the factory default setting Shadow Detail 4 to 4 Adjust the amount of shadow detail visible Note 0 is the factory de...

Page 148: ...fax job so that it fits the size of the paper loaded in the designated fax source Note On is the factory default setting Paper Source Auto Tray x Multi Purpose Feeder Specify the paper source for printing incoming fax jobs Note Auto is the factory default setting Fax Footer On Off Print the transmission information at the bottom of each page from a received fax Note Off is the factory default sett...

Page 149: ...e factory default setting This menu is available only from the printer Embedded Web Server Forward to Shortcut Enter the shortcut number which matches the recipient type Fax E mail FTP LDSS or eSF Block No Name Fax Off On Enable blocking of incoming faxes sent from devices with no fax ID specified Note Off is the factory default setting ...

Page 150: ...tic printing of fax logs Notes On is the factory default setting Logs print after every 200 fax jobs Log Paper Source Tray x Manual Feeder Specify the source of the paper used for printing logs Note Tray 1 is the factory default setting Logs Display Remote Station Name Dialed Number Specify whether printed logs display the dialed number or fax name returned Note Remote Station Name is the factory ...

Page 151: ...turns the speaker off Speaker Volume High Low Control the volume setting Note High is the factory default setting Ringer Volume Off On Control the fax speaker ringer volume Note On is the factory default setting Answer On Use To All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Specify ring patterns when...

Page 152: ... PDF pdf Secure PDF TIFF tif JPEG jpg XPS xps Specify the format of the scanned file Note PDF pdf is the factory default setting PDF Version 1 2 1 6 A 1a Set the version of the PDF file that will be scanned for e mailing Note 1 5 is the factory default setting Content Type Graphics Text Text Photo Photo Specify the content of the original document Note Text Photo is the factory default setting Con...

Page 153: ...is the factory default setting Orientation Portrait Landscape Specify the orientation of the scanned image Note Portrait is the factory default setting Original Size Letter Legal Executive Folio Statement Oficio Mexico Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the document being scanned Note A4 i...

Page 154: ...ext Default 5 90 Set the quality of a text image in relation to file size and quality of the image Note 75 is the factory default setting Text Photo Default 5 90 Set the quality of a text or photo image in relation to file size and the quality of the image Note 75 is the factory default setting Photo Default 5 90 Set the quality of a photo image in relation to file size and the quality of the imag...

Page 155: ...n is the factory default setting When set to Off the Save as Shortcut button does not appear on the e mail Destination screen Background Removal 4 to 4 Adjust the amount of background visible on a scanned image Note 0 is the factory default setting Contrast 0 5 Best for content Specify the contrast of the output Note Best for content is the factory default setting Mirror Image Off On Create a mirr...

Page 156: ...ng Scan edge to edge Off On Specify whether the original document is scanned edge to edge Note Off is the factory default setting Sharpness 1 5 Adjust the amount of sharpness on a scanned image Note 3 is the factory default setting Use cc bcc Off On Enable the use of the cc and bcc fields Note Off is the factory default setting ...

Page 157: ...hics Text Photo Photo Specify the content of the original document Note Text Photo is the factory default setting Content Source Black White Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the original document was produced Note Black White Laser is the factory default setting Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the quality of the scan in dots per i...

Page 158: ...Size x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the original document Note A4 is the factory default setting Sides Duplex Off Long Edge Short Edge Specify the page orientation of text and graphics Notes Off is the factory default setting Long Edge sets binding along the long edge of the page left edge for portrait and top edge for landscape Short Edge sets binding al...

Page 159: ...ote 75 is the factory default setting Photo Default 5 90 Set the quality of a photo image in relation to the file size and quality of the image Note 50 is the factory default setting Use Multi Page TIFF On Off Choose between single page TIFF files and multiple page TIFF files For a multiple page scan to FTP job either one TIFF file is created containing all the pages or multiple TIFF files are cre...

Page 160: ... default setting Mirror Image Off On Create a mirror image of the original document Note Off is the factory default setting Negative Image Off On Create a negative image of the original document Note Off is the factory default setting Shadow Detail 4 to 4 Adjust the amount of shadow detail visible on a scanned image Note 0 is the factory default setting ADF Skew Fix Auto Off On Correct slight skew...

Page 161: ...attempting to print data in the non printable area defined by the Normal setting the printer clips the image at the boundary Resource Save On Off Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a job that requires more memory than is available Notes Off is the factory default setting This sets the printer to retain the downlo...

Page 162: ...he way two sided pages are bound and printed Notes Long Edge is the factory default setting This assumes binding along the long edge of the page left edge for portrait and top edge for landscape Short Edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Copies 1 999 Specify the default number of copies for each print job Note 1 is the factory defa...

Page 163: ...ages in a document Separator Source Tray x Manual Feeder Specify the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for Manual Feeder to appear as a menu setting Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Print multiple pages on one sheet of paper Notes Off is the factory default setting When th...

Page 164: ...t Specify the orientation in which pages are printed on a single sheet Note Auto is the factory default setting The printer chooses between portrait and landscape Paper Saver Border None Solid Print a border when using Paper Saver Note None is the factory default setting ...

Page 165: ...ng Selecting a smaller number can help conserve toner Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings maps electrical circuit diagrams and flow charts Notes Off is the factory default setting You can set this option from the printer software For Windows users click File Print and then click Properties Preferences Options or Setup For Macintosh user...

Page 166: ...e target device We recommend that you set the administrator password on the Embedded Web Server if you are using the Job Accounting menu Use To Job Accounting Log On Off Specify whether to record a received print job Note Off is the factory default setting Accounting Log Frequency Daily Weekly Monthly Specify the cycle to update the log file Notes Monthly is the factory default setting Weekly begi...

Page 167: ...rent Log Email Delete Oldest Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer operates when the log storage area has reached the upper limit Note None is the factory default setting URL to Post Logs user defined string Specify the folder in which to save the job accounting logs Note This option is...

Page 168: ...ng in TCP IP menu is the factory default setting Delete Logs Select All Unselect All Delete Select the desired log file from the displayed list and then delete it Note This option is displayed only when Job Accounting Log is enabled Print Export Logs Print Detailed User ID Summary Account Code Summary Export Specify processing of the job accounting log file Note This option is displayed only when ...

Page 169: ...tory default set of fonts downloaded in the RAM Download shows all the fonts downloaded in the RAM All shows all fonts available to any option Font Name Courier 10 Identify a specific font and where it is stored Note Courier 10 is the factory default setting Symbol Set 10U PC 8 12U PC 850 Specify the symbol set for each font name Notes 12U PC 850 is the factory default setting A symbol set is a se...

Page 170: ...but cannot be changed PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on a page Notes Portrait is the factory default setting It prints text and graphics parallel to the short edge of the page Landscape prints text and graphics parallel to the long edge of the page PCL Emulation Settings Lines per Page 1 255 Specify the number of lines that print ...

Page 171: ...rriage return CR control command Note Off is the factory default setting Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None 0 199 Assign Manual Envelope Off None 0 199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes Off is the factory default setting None ignores t...

Page 172: ...ault 1 T2 Default 4 T3 Default 5 T4 Default 20 T5 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Show the factory default setting assigned to each tray or feeder Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings ...

Page 173: ...ans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not ...

Page 174: ...ry default setting Scaling can be increased in 1 increments Orientation Portrait Landscape Set the page orientation for HTML documents Note Portrait is the factory default setting Margin Size 8 255 mm Set the page margin for HTML documents Notes 19 mm is the factory default setting Margin size can be increased in 1 mm increments Backgrounds Do Not Print Print Specify whether to print backgrounds o...

Page 175: ... is the factory default setting This setting does not apply to GIF or JPEG images Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set th...

Page 176: ...fice paper produced specifically for use in laser printers Conserving supplies Use both sides of the paper If your printer model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto o...

Page 177: ...r modes were selected are reset to the factory default settings Off supports the performance specifications of the printer Energy Reduce energy use especially when the printer is idle Notes Printer engine motors do not start until a document is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity The printer displ...

Page 178: ...ing Sleep mode To save energy decrease the number of minutes before the printer enters Sleep mode Select from 1 to 120 The factory default setting is 30 minutes Note The printer still accepts print jobs when in Sleep mode Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Networ...

Page 179: ...tion see Using Schedule Power Modes If the printer is in Hibernate mode the Embedded Web Server is disabled Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If your a...

Page 180: ...123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready state 1 Open a W...

Page 181: ... someone from outside your organization The printer is being removed from your premises for service The printer is being sold to another organization Erasing volatile memory The volatile memory RAM installed in your printer requires a power source to retain information To erase the buffered data simply turn off the printer Erasing non volatile memory Individual settings device and network settings...

Page 182: ... printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs faxes and passwords from the printer memory 4 Navigate to Back Exit Config Menu The printer will perform a power on reset and then return to normal operating mode ...

Page 183: ...et and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the ...

Page 184: ...ide 184 2 Open the scanner cover 3 Clean all the areas shown and then let them dry 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 4 Close the scanner cover ...

Page 185: ...factors such as actual document content print quality settings and other printer settings The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on t...

Page 186: ...idge 10K for ineo 3320 Use and Return A6WT10K Toner Cartridge 10K for ineo 3320 A6WT10J Ordering a maintenance kit Notes Using certain types of paper may require more frequent replacement of the maintenance kit The separator roller fuser pick rollers transfer roller and redrive assembly are all included in the maintenance kit and can be individually ordered and replaced if necessary Contact your s...

Page 187: ...o fail prior to exhaustion of toner from toner cartridge For more information on replacing the imaging unit see the instruction sheet that came with the supply Part name Destination Part number Imaging unit 60K for ineo 4020 3320 Use and Return For World wide A6W913H Imaging unit 60K for ineo 4020 3320 For World wide A6W913J Storing supplies Choose a cool clean storage area for the printer supplie...

Page 188: ...cartridge 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle 3 Unpack the toner cartridge and then remove all packing materials 4 Shake the new cartridge to redistribute the toner ...

Page 189: ...ight for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Note Dispose of the empty toner cartridge according to your local regulations Do not burn the toner cartridge CAUTION If you get toner in your eyes wash it out immediately with cool water and consult a doctor Replacing the imaging unit 1 Press the button on the right side of the printer...

Page 190: ...User s Guide 190 2 Pull the toner cartridge out using the handle 3 Lift the blue handle and then pull the imaging unit out of the printer 4 Unpack the new imaging unit and then shake it ...

Page 191: ...ems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side ...

Page 192: ...rd from the electrical outlet Disconnect all cords and cables from the printer before moving it If an optional tray is installed then remove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the pr...

Page 193: ...Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging ...

Page 194: ...t the top left corner of the screen The virtual display works as an actual display would work on a printer control panel Setting up e mail alerts Configure the printer to send you e mail alerts when the supplies are getting low when the paper needs to be changed or added or when there is a paper jam 1 Open a Web browser and then type the printer IP address in the address field Notes View the print...

Page 195: ... maintenance kit All selectable alerts can be set for nearly low low and very low supply conditions Not all selectable alerts can be set for the end of life supply condition E mail selectable alert is available for all supply conditions The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions 1 Open a Web browser and then type the p...

Page 196: ...k Submit Restoring factory default settings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information ...

Page 197: ... pages is displayed Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maximum paper fill indicator ...

Page 198: ...nkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam oc...

Page 199: ...per 2 Standard bin x page jam clear standard bin 20y xx Remove the jammed paper 3 Front door x page jam open front door 20y xx Open the front door then remove the toner cartridge and imaging unit and then the jammed paper 4 Multipurpose feeder x page jam clear manual feeder 25y xx Remove all paper from the multipurpose feeder and then remove the jammed paper 5 Tray 1 x page jam remove tray 1 to cl...

Page 200: ...FACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle ...

Page 201: ...conductor drum under the imaging unit Doing so may affect the quality of future print jobs 4 Place the imaging unit aside on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the green flap in front of the printer ...

Page 202: ... the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer ...

Page 203: ...oor 20y xx 1 Open the front door to loosen the jammed paper in the rear door 2 Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it ...

Page 204: ...n gently pull it out Note Make sure all paper fragments are removed 4 Close the rear door and then the front door x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed ...

Page 205: ... CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the green lever and then pull it down to release the jam ...

Page 206: ... and then gently pull it out Note Make sure all paper fragments are removed 4 Insert the tray x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located ...

Page 207: ...rt the tray x page jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flex the sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface ...

Page 208: ... original documents from the ADF tray Note The message is cleared when the pages are removed from the ADF tray 2 Open the ADF cover 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the ADF cover 5 Straighten the edges of the original documents then load the original documents into the ADF and then adjust the paper guide...

Page 209: ... non touch screen printer models press to confirm Cartridge nearly low 88 xy If necessary select Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press to confirm Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the Us...

Page 210: ...n Try one or more of the following Load the correct paper size and type in the tray verify the paper size and type settings are specified in the Paper menu on the printer control panel and then select Finished changing paper For non touch screen printer models press to confirm Cancel the print job Close flatbed cover and load originals if restarting job 2yy xx From the printer control panel try on...

Page 211: ...or non touch screen printer models press to confirm Cancel the current print job Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Fax memory full From the printer control panel touch Continue to c...

Page 212: ... control panel select Continue to clear the message For non touch screen printer models press to confirm Complete the Analog Fax Setup If the message appears again after completing the setup then contact your system support person Imaging unit low 84 xy You may need to order an imaging unit If necessary select Continue on the printer control panel to clear the message and continue printing For non...

Page 213: ...re the paper is large enough for the data being printed Cancel the print job Insufficient memory for Flash Memory Defragment operation 37 Try one or more of the following From the printer control panel select Continue to stop the defragmentation and continue printing For non touch screen printer models press to confirm Delete fonts macros and other data from the printer memory Install additional p...

Page 214: ... paper Depending on your printer model touch Continue or press to clear the message and continue printing Note If no paper is loaded in the feeder when Continue or is selected then the printer automatically overrides the request and then prints from an automatically selected tray Cancel the current job Load manual feeder with custom type name paper orientation Try one or more of the following Load...

Page 215: ...llowing Load the tray or feeder with the correct size and type of paper To use the tray that has the correct size or type of paper select Finished loading paper on the printer control panel For non touch screen printer models press to confirm Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the corr...

Page 216: ...nter control panel For non touch screen printer models press to confirm Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Maintenance kit low 80 xy You may need to order a maintenance kit For more i...

Page 217: ... printer control panel select Cancel job to clear the message For non touch screen printer models press to confirm Install additional printer memory Network x software error 54 Try one or more of the following From the printer control panel select Continue to continue printing For non touch screen printer models press to confirm Turn off the printer wait for about 10 seconds and then turn the prin...

Page 218: ...message and continue printing If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Printer Manufacturer supply or part Note For a list of supported supplies see the Ordering supplies section of the User s Guide Not enough free space in flash memory for resources 52 Try one or more of the following From the printer control ...

Page 219: ...t clear the message then select Continue on the printer control panel For non touch screen printer models press to confirm Replace all originals if restarting job From the printer control panel try one or more of the following Select Cancel job to clear the message and cancel the scan job Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan...

Page 220: ... the error code shown on the printer control panel The x and y values must match for printing to continue Replace defective imaging unit 31 xy Replace the defective imaging unit to clear the message For more information see the instruction sheet that came with the supply Note If you do not have a replacement imaging unit then see the Ordering supplies section of the User s Guide Replace imaging un...

Page 221: ...nter models press to confirm Replace maintenance kit 0 estimated pages remain 80 xy Contact technical support or your service representative and then report the message The printer is scheduled for maintenance Replace unsupported cartridge 32 xy Remove the toner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that...

Page 222: ...the scanner Scanner jam remove jammed originals from the scanner 2yy xx Remove the jammed paper from the scanner Serial option x error 54 Try one or more of the following Make sure that the serial cable is properly connected and is the correct one for the serial port Make sure that the serial interface parameters protocol baud parity and data bits are set correctly on the printer and computer From...

Page 223: ...s press to confirm Notes The printer discards any data received through the USB port Make sure the USB Buffer menu is not set to Disabled Supply needed to complete job Do either of the following Install the missing supply to complete the job Cancel the current job Too many flash options installed 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra flash ...

Page 224: ...ct Continue to clear the message For non touch screen printer models press to confirm Note If the message appears again then contact your system support person Solving printer problems Basic printer problems Hardware and internal option problems Paper feed problems Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on Is the printer turned on ...

Page 225: ...o step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Make sure to match the following The USB symbol on the cable with the USB symbol on the printer The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is not turned off by a switch or breaker Is...

Page 226: ...emove any packing material Are all hardware options properly installed and all packing material removed Go to step 10 Turn off the printer remove all packing materials then reinstall the hardware options and then turn on the printer Step 10 Check if you have selected the correct port settings in the printer driver Are the port settings correct Go to step 11 Use correct printer driver settings Step...

Page 227: ...No Step 1 Turn off the printer then wait for about 10 seconds and then turn on the printer Does the internal option operate correctly The problem is solved Go to step 2 Step 2 Check if the internal option is properly installed in the controller board 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 Make sure the internal option is installed ...

Page 228: ...s page Go to step 4 Reinstall the internal option Step 4 1 Check if the internal option is selected It may be necessary to manually add the internal option in the printer driver to make it available for print jobs For more information see Updating available options in the printer driver 2 Resend the print job Does the internal option operate correctly The problem is solved Contact technical suppor...

Page 229: ...re printing on custom size paper then make sure that the paper guides rest against the edges of the paper Make sure the paper is below the maximum paper fill indicator Make sure paper lies flat in the tray 2 Check if the tray closes properly Is the tray working The problem is solved Go to step 2 Step 2 1 Turn off the printer then wait about 10 seconds and then turn the printer back on 2 Resend the...

Page 230: ... page Go to step 4 Reinstall the tray For more information see the setup documentation that came with the tray Step 4 Check if the tray is available in the printer driver Note If necessary manually add the tray in the printer driver to make it available for print jobs For more information see Updating available options in the printer driver Is the tray available in the printer driver The problem i...

Page 231: ...quently jams Action Yes No Step 1 1 Pull out the tray and then do one or more of the following Make sure paper lies flat in the tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing ...

Page 232: ...more information see Avoiding jams 2 Follow the recommendations and then resend the print job Do paper jams still occur frequently Contact technical support The problem is solved Paper jam message remains after jam is cleared Action Yes No 1 Do either of the following For touch screen printer models touch or Done For non touch screen printer models select Next Clear the jam press OK 2 Follow the i...

Page 233: ...de Deactivate Hex Trace mode Go to step 2 Step 2 1 From the printer control panel select Standard Network or Network x and then set SmartSwitch to On 2 Resend the print job Do incorrect characters print Contact technical support The problem is solved Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 1 Check if you are printing on paper that is supported by the tray 2 Resend...

Page 234: ...alog and then specify the paper type 2 Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Go to step 4 Step 4 1 Check if the trays are not linked 2 Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Contact technical support Large jobs do not collate Action Yes No Step 1 1 From the Finis...

Page 235: ...d the number of pages in the job Did the job print and collate correctly The problem is solved Contact technical support Multiple language PDF files do not print Action Yes No Step 1 1 Check if the print options for the PDF output are set to embed all fonts For more information see the documentation that came with Adobe Acrobat 2 Generate a new PDF file and then resend the print job Do the files p...

Page 236: ...nd turned on and if Ready appears on the printer display 2 Resend the print job Do the jobs print The problem is solved Go to step 3 Step 3 If an error message appears on the printer display then clear the message Note The printer continues to print after clearing the message Do the jobs print The problem is solved Go to step 4 Step 4 1 Check if the ports USB serial or Ethernet are working and if ...

Page 237: ...nical support Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer 1 From the printer control panel navigate to Settings General Settings 2 Select Eco Mode or Quiet Mode and then select Off Note Disabling Eco Mode or Quiet Mode may increase the consumption of energy or supplies or both Did the job print The problem is solved Go to step 2 Step 2...

Page 238: ...the job print The problem is solved Go to step 5 Step 5 1 Check if the cable connections to the printer and print server are secure For more information see the setup documentation that came with the printer 2 Resend the print job Did the job print The problem is solved Contact technical support Printing slows down Notes When printing using narrow paper the printer prints at a reduced speed to pre...

Page 239: ...es the print speed increase The problem is solved Contact technical support Tray linking does not work Notes The trays can detect paper length The multipurpose feeder does not automatically detect the paper size You must set the size from the Paper Size Type menu Action Yes No Step 1 1 Open the trays and then check if they contain paper of the same size and type Check if the paper guides are in th...

Page 240: ...nical support Unexpected page breaks occur Action Yes No Step 1 Adjust the print timeout settings 1 From the printer control panel navigate to Settings General Settings Timeouts Print Timeout 2 Select a higher setting and then depending on your printer model select or Submit 3 Resend the print job Did the file print correctly The problem is solved Go to step 2 Step 2 1 Check the original file for ...

Page 241: ...vigate to Menus Reports Print Fonts b Select PCL Fonts or PostScript Fonts 2 Resend the print job Are you using fonts that are supported by the printer Go to step 2 Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the computer supported by the printer The problem is solved Contact technical su...

Page 242: ... loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 1 Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog 2 Resend the print job Is the page or image clipped Go to step 4 The problem is solved Step 4 1 Reinstall the imaging unit a Remove the toner cartridge b Remove the imagin...

Page 243: ... volt fuser for printing on letter size paper and a 220 volt fuser for printing on A4 size paper 2 Resend the print job Do compressed images still appear The problem is solved Go to step 2 Step 2 1 Replace the fuser For more information on installing the fuser see the instruction sheet that came with the part 2 Resend the print job Do compressed images still appear The problem is solved Contact te...

Page 244: ...cartridge 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems 3 Install the imaging unit and then the cartridge 4 Resend the print job Did the gray background disappear from the prints The problem is solved Go to step 3 Step 3 Replace the imaging unit and then resend t...

Page 245: ...Redistribute the toner in the imaging unit a Remove the toner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Reinstall the imaging unit and then the cartridge 2 Resend the print job Do horizontal voids appear on prints G...

Page 246: ...o match the paper loaded in the tray Does the paper size match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 1 Depending on your operating system specify the paper size from Printing Prefere...

Page 247: ...ded in the tray Do the paper type and weight match the type and weight of the paper in the tray Go to step 3 Specify the paper type and weight from the tray settings to match the paper loaded in the tray Step 3 1 Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog 2 Resend the print job Is the paper still curled Go to step 4 The p...

Page 248: ...ove the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray 2 Resend the print job Do print irregularities still appear Go to step 2 The problem is solved Step 2 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the printer settings match the type and weight of the paper loaded...

Page 249: ...rinting on textured or rough paper From the printer control panel set the paper texture in the Paper menu to match the paper loaded in the tray Go to step 5 Step 5 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Do print irregularities still appear Go to step 6 The problem is solved Step ...

Page 250: ...in the tray 2 Resend the print job Is the tray set to the type texture and weight of the paper loaded Go to step 3 Do one or more of the following Specify the paper type texture and weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 1 Depending on your operating sys...

Page 251: ...to match the paper you are printing on Go to step 5 Step 5 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Is the print still too dark Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Is the print still too dark Contact technical support The...

Page 252: ...pe texture and weight of the paper loaded Go to step 3 Change the paper type texture and weight to match the paper loaded in the tray Step 3 1 Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog 2 Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no tex...

Page 253: ...Remove the toner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Install the imaging unit and then the cartridge 2 Resend the print job Is the print still too light Go to step 7 The problem is solved Step 7 Replace the im...

Page 254: ... problems c Reinstall the imaging unit and then the cartridge 2 Resend the print job Is the printer still printing blank pages Go to step 2 The problem is solved Step 2 1 Redistribute the toner in the imaging unit a Remove the toner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Ex...

Page 255: ...artridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems b Install the imaging unit and then the cartridge 2 Resend the print job Is the printer printing solid black pages Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print ...

Page 256: ... 1 5 in Is the distance between defects equal to one of the listed measurements Go to step 2 1 Check if the distance between the defects equal to 80 mm 3 15 in 2 Take note of the distance and then contact technical support Step 2 Replace the imaging unit and then resend the print job Do the repeating defects still appear Contact technical support The problem is solved Shadow images appear on print...

Page 257: ...the tray Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight specified in the tray settings Step 3 1 Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog 2 Resend the print job Do shadow images still appear on prints Go to step 4 The problem ...

Page 258: ...the size of the paper loaded 2 Resend the print job Is the print still skewed Go to step 2 The problem is solved Step 2 1 Check if you are printing on a paper that is supported by the tray 2 Resend the print job Is the print still skewed Contact technical support The problem is solved Streaked horizontal lines appear on prints ...

Page 259: ...d weight to match the paper loaded in the tray Step 3 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Do streaked horizontal lines appear on prints Go to step 4 The problem is solved Step 4 1 Reinstall the imaging unit a Remove the toner cartridge and then the imaging unit Warning Potenti...

Page 260: ...rint dialog 2 Resend the print job Do streaked vertical lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel set the paper texture type and weight in the Paper menu to match the paper loaded in the tray Do the paper texture type and weight match the paper in the tray Go to step 3 Do one or more of the following Specify the paper texture type and weight fr...

Page 261: ...e and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems b Install the imaging unit and then the cartridge 2 Resend the print job Do streaked vertical lines appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job D...

Page 262: ...t The problem is solved Toner rubs off Action Yes No Step 1 From the Paper menu on the printer control panel check the paper type and weight Do the paper type and texture match the paper loaded in the tray Go to step 2 Specify the paper type and weight from the tray settings to match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you print...

Page 263: ... is poor Action Yes No Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Go to step 2 Set the paper type to Transparency Step 2 1 Check if you are using a recommended type of transparency 2 Resend the print job Is the print quality still poor Contact technical support The problem is so...

Page 264: ...ction Yes No Step 1 1 Make sure your software program is using a correct fill pattern 2 Resend the print job Do vertical voids appear on prints Go to step 2 The problem is solved Step 2 1 From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray 2 Resend the print job Do vertical voids appear on prints Go to step 3 The problem is solved ...

Page 265: ...oner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Reinstall the imaging unit and then the cartridge 2 Resend the print job Do vertical voids appear on prints Go to step 5 The problem is solved Step 5 Replace the imagin...

Page 266: ...the error or status message Go to step 2 Step 2 Check if the power cord is plugged into the printer and a properly grounded electrical outlet Is the power cord plugged into the printer and a properly grounded electrical outlet Go to step 3 Connect the power cord to the printer and a properly grounded electrical outlet Step 3 Turn off the printer then wait for about 10 seconds and then turn it back...

Page 267: ...ion Yes No Step 1 Check if an error or status message appears on the display Does an error or status message appear Clear the error or status message Go to step 2 Step 2 Check the quality of the original document Is the quality of the original document satisfactory Go to step 3 Increase the scan resolution setting for a higher quality output Step 3 If dark marks appear on prints then clean the sca...

Page 268: ...t or photo loaded correctly Go to step 6 Place the document or photo facedown on the scanner glass in the upper left corner Step 6 Check the copy settings From the Copy screen check if the Content Type and Content Source settings are correct for the document being scanned Are the Content Type and Content Source settings correct for the document being scanned Go to step 7 Change the Content Type an...

Page 269: ...y screen adjust the settings of the following Background Removal Reduce the current setting Darkness Increase the current setting 2 Resend the copy job Do pages show washed out or overexposed prints Contact technical support The problem is solved Partial document or photo copies Action Yes No Step 1 Check the placement of the document or photo Make sure the document or photo is loaded facedown on ...

Page 270: ...tting Step 3 1 Specify the paper size Depending on your operating system specify the paper size in Printing Preferences or the Print dialog 2 Resend the print job Do copies print properly The problem is solved Contact technical support Solving fax problems Fax function is not set up Caller ID is not shown Cannot send or receive a fax Can send but not receive faxes Can receive but not send faxes Re...

Page 271: ...he problem is solved Contact technical support Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service Notes If your region supports multiple caller ID patterns then you may have to change the default setting There are two settings available FSK pattern 1 and DTMF pattern 2 The availability of these settings in the ...

Page 272: ...electrical outlet Go to step 3 Connect the power cord to the printer and a properly grounded electrical outlet Step 3 Check the power Check if the printer is plugged in and turned on and if Ready appears on the display Is the printer turned on and does Ready appear on the display Go to step 4 Turn on the printer and then wait until Ready appears on the display Step 4 Check the printer connections ...

Page 273: ...Certain devices can be connected to the printer so that digital telephone services can be used If you are using an ISDN telephone service then connect the printer to an analog telephone port an R interface port on an ISDN terminal adapter For more information and to request an R interface port contact your ISDN provider If you are using DSL then connect to a DSL filter or router that will support ...

Page 274: ...s between the printer and the telephone line and then try sending or receiving a fax Can you send or receive a fax The problem is solved Go to step 9 Step 9 1 Temporarily disable call waiting Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting 2 Try sending or receiving a fax Can you send or receive a fax The problem is solved Go to step 10 Step 10 1...

Page 275: ...2 Check the ring count delay settings 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings F...

Page 276: ...printer in fax mode and then resend the fax job Can you send faxes The problem is solved Go to step 2 Step 2 1 Load the original document faceup short edge first into the ADF tray or facedown on the scanner glass in the upper left corner Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scan...

Page 277: ...s The problem is solved Contact technical support Received fax has poor print quality Action Yes No Step 1 Ask the person who sent you the fax to 1 Check if the quality of the original document is satisfactory 2 Increase the fax scan resolution if possible 3 Resend the fax There may have been a problem with the quality of the telephone line connection Is the fax print quality satisfactory The prob...

Page 278: ... 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Fax Settings Analog Fax Setup 3 In the Max Speed menu click one of the following 2400 4800 9600 14400 33600 4 Click Submit 5 Resend the fax Is the fax print quality satisfactory The problem is solved Go to step 3 Step 3 Replace the toner cartridge When Cartridge low 88 xy appears re...

Page 279: ...s securely attached to the printer and the computer print server option or other network device Is the printer cable securely attached to the printer and the computer print server option or other network device Go to step 3 Connect the printer cable securely to the printer and the computer print server option or other network device Step 3 Check if the power cord is plugged into the printer and a ...

Page 280: ...uptible power supplies or extension cords Connect the printer power cord directly to a properly grounded electrical outlet Go to step 6 Step 6 Check other electrical equipment plugged into the outlet Are the other electrical equipment working Unplug the other electrical equipment and turn on the printer If the printer does not work then reconnect the other electrical equipment and then go to step ...

Page 281: ... document or photo you want to scan is open in another application or being used by another user Is the file you want to scan open by another application or user Close the file you are scanning Go to step 4 Step 4 Check if either the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings Is the Append time stamp or Overwrite existing file c...

Page 282: ...er Action Yes No Step 1 Check if other applications are interfering with the scan Close all applications that are not being used Does scanning still take too long or freeze the computer Go to step 2 The problem is solved Step 2 Select a lower scan resolution Does scanning still take too long or freeze the computer Contact technical support The problem is solved Poor scanned image quality Action Ye...

Page 283: ...p 4 Check the placement of the document or photo Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner Is the document or photo loaded correctly Go to step 5 Place the document or photo facedown on the scanner glass in the upper left corner Step 5 Send a print job and then check for print quality problems From the General Settings menu adjust the Eco Mode...

Page 284: ...ch the document being scanned Step 7 Increase the scan resolution settings for a higher quality output Did the increased resolution produce a higher quality output Problem solved Contact technical support Partial document or photo scans Action Yes No Check the placement of the document or photo Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner Is the ...

Page 285: ... From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Open a Web browser and then type the IP address Note Depending on the network settings you may need to type https instead of http before the printer IP address ...

Page 286: ... are secure 1 Connect the cables properly For more information see the setup documentation that came with the printer 2 Open a Web browser and then type the printer IP address 3 Press Enter Does the Embedded Web Server open The problem is solved Go to step 5 Step 5 Temporarily disable the Web proxy servers Proxy servers may block or restrict you from accessing certain Web sites including the Embed...

Page 287: ...User s Guide 287 You need to know your printer model type and serial number For more information see the label at the back of the printer The serial number is also listed on the menu settings page ...

Page 288: ...the Printing Software Host Software and related explanatory written materials Documentation The term Software shall be used to describe Printing Software Font Programs and or Host Software and also include any upgrades modified versions additions and copies of the Software The Software is being licensed to you under the terms of this Agreement KM grants to you a non exclusive sublicense to use the...

Page 289: ...MAGES OR FOR ANY CLAIM BY ANY THIRD PARTY KM OR ITS LICENSOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES S...

Page 290: ...uctions In the case of a new device being purchased the used one can also be given to our dealer for appropriate disposal Recycling of this product will help to conserve natural resources and prevent potential negative consequences for the environment and human health caused by inappropriate waste handling This product complies with RoHS 2002 95 EC directive Product disposal Do not dispose of the ...

Page 291: ...Guidelines for energy efficiency What is an ENERGY STAR product An ENERGY STAR product has a special feature that allows it to automatically switch to a low power mode after a period of inactivity An ENERGY STAR product uses energy more efficiently saves you money on utility bills and helps protect the environment ...

Page 292: ...e power switch is turned off 0 W The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automa...

Page 293: ...sumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions The grant of a telepermit for...

Page 294: ...itzerland The filter must be used as metering pulses are present on all analog telephone lines in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un filtre de tonalité de facturation suisse nº de référence 80D1877 devant être installé sur toute ligne recevant des impulsions de comptage en Suisse Ce filtre doit être utilisé pour toute installation car ces impu...

Page 295: ...Konica Minolta Business Solutions Europe GmbH Europaallee 17 D 30855 Langenhagen Germany Phone 49 0 511 7404 0 www develop eu A6WP 9565 00A ...

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