Dell PowerVault DL2200 CommVault Owner'S Manual Download Page 133

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Troubleshooting Your System

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vFlash media cards

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USB memory keys

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NIC hardware key

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Expansion-card riser

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Integrated storage controller card

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iDRAC6 Express card

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iDRAC6 Enterprise card

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Power supplies

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Fans

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Processors and heat sinks

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Memory modules

Let the system dry thoroughly for at least 24 hours.

Reinstall the components you removed in step 3.

Close the system. See "Closing the System" on page 65.

Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.

If the system does not start properly, see "Getting Help" on page 157.

If the system starts properly, shut down the system and reinstall all of the
expansion cards that you removed. See "Installing an Expansion Card" on
page 90.

Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 147.

If the tests fail, see "Getting Help" on page 157.

book.book Page 133 Wednesday, May 12, 2010 9:26 PM

Summary of Contents for PowerVault DL2200 CommVault

Page 1: ...Dell PowerVault DL2200 Systems Hardware Owner s Manual Regulatory Model E13S Series Regulatory Type E13S001 ...

Page 2: ... materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in th...

Page 3: ...k Panel Features and Indicators 15 Guidelines for Connecting Optional External Devices 17 NIC Indicator Codes 17 Power Indicator Codes 18 Diagnostic Lights 19 System Messages 21 Warning Messages 36 Diagnostics Messages 36 Alert Messages 36 Other Information You May Need 37 2 Using the System Setup Program and UEFI Boot Manager 39 Choosing the System Boot Mode 39 ...

Page 4: ...on Screen 47 Power Management Screen 48 System Security Screen 48 Exit Screen 50 Entering the UEFI Boot Manager 51 Using the UEFI Boot Manager Navigation Keys 51 UEFI Boot Manager Screen 52 UEFI Boot Settings Screen 52 System Utilities Screen 53 System and Setup Password Features 53 Using the System Password 53 Using the Setup Password 55 Embedded System Management 57 Baseboard Management Controll...

Page 5: ...he Cooling Shroud 67 Hard Drives 67 Removing a Hard Drive Blank 67 Installing a Hard Drive Blank 68 Removing a Hot Swap Hard Drive 68 Installing a Hot Swap Hard Drive 69 Removing a Hard Drive From a Hard Drive Carrier 70 Installing a Hard Drive Into a Hard Drive Carrier 71 Internal Hard Drives 71 Removing an Internal Hard Drive Bay 71 Installing an Internal Hard Drive Bay 73 Removing an Internal H...

Page 6: ... Cards and Expansion Card Risers 88 Expansion Card Installation Guidelines 88 Installing an Expansion Card 90 Removing an Expansion Card 92 Removing an Expansion Card Riser 93 Installing an Expansion Card Riser 94 Integrated Storage Controller Card 95 Removing the Storage Controller Card 95 Installing the Storage Controller Card 97 iDRAC6 Express Card 98 Installing an iDRAC6 Express Card 98 Removi...

Page 7: ...el Assembly LED 112 Removing the Control Panel Module LED 112 Installing the Control Panel Module LED 114 Front Panel I O Module 115 Removing the Front Panel I O Module 115 Installing the Front Panel I O Module 117 SAS Backplane 117 Removing the SAS Backplane 117 Installing the SAS Backplane 120 Power Distribution Board 121 Removing the Power Distribution Board 121 Replacing the Power Distribution...

Page 8: ... O Device 131 Troubleshooting a NIC 131 Troubleshooting a Wet System 132 Troubleshooting a Damaged System 134 Troubleshooting the System Battery 134 Troubleshooting Power Supplies 135 Troubleshooting System Cooling Problems 136 Troubleshooting a Fan 136 Troubleshooting System Memory 137 Troubleshooting a Hard Drive 139 Troubleshooting an Internal Hard Drive 140 Troubleshooting a Storage Controller...

Page 9: ...bedded System Diagnostics 148 Embedded System Diagnostics Testing Options 149 Using the Custom Test Options 149 Selecting Devices for Testing 149 Selecting Diagnostics Options 149 Viewing Information and Results 150 6 Jumpers and Connectors 151 System Board Jumpers 151 System Board Connectors 152 Disabling a Forgotten Password 154 7 Getting Help 157 Contacting Dell 157 Index 159 ...

Page 10: ...10 Contents ...

Page 11: ...the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 39 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration o...

Page 12: ...power button controls the DC power supply output to the system When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power b...

Page 13: ...used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the back blinks until one of the buttons is pushed again 5 Hard drive Up to twelve 3 5 hot swappable SAS or SATA drives 6 System identification panel A slide out panel for system information including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MA...

Page 14: ... Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed 1 2...

Page 15: ...n or Connector Icon Description 1 Serial connector Connects a serial device to the system 2 Video connector Connects a VGA display to the system 3 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card 4 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 5 USB connectors 2 Connect USB devices to the syst...

Page 16: ...during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to blink blue to identify a particular system Lights amber when the system needs attention due to a problem 10 System identification button The identification buttons on the front and back panels can be used to locate a particular sy...

Page 17: ...stem If necessary use the System Setup program to enable ports on your system See Using the System Setup Program and UEFI Boot Manager on page 39 NIC Indicator Codes Figure 1 4 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link...

Page 18: ...operational When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity o...

Page 19: ...r a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 157 Possible processor failure...

Page 20: ...p on page 157 Memory configuration error See Troubleshooting System Memory on page 137 Possible system board resource and or system board hardware failure See Getting Help on page 157 Possible system resource configuration error See Contacting Dell on page 157 Other failure Ensure that the hard drives are properly connected See Troubleshooting a Hard Drive on page 139 for the appropriate drive ins...

Page 21: ...sibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 80 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup program but the current con...

Page 22: ...l to boot Remove AC power to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system still runs but without node interleaving Ens...

Page 23: ...ert Redundant memory disabled Memory configuration does not support redundant memory Memory sparing or memory mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 137 Reset the memory setting if appropriate See Using the System Se...

Page 24: ... See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 39 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required bu...

Page 25: ...gram to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 39 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory ...

Page 26: ...tional See Troubleshooting a USB Device on page 130 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 157 Invalid configuration information please run SETUP program An invalid system configuration caused a system to stop responding Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 39 ...

Page 27: ...emory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system runs but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module...

Page 28: ...airs must be matched in size and geometry The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Mirroring mode See System Memory on page 80 No boot device available Faulty or missing hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key or hard drive If the problem persists see T...

Page 29: ...y installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Troubleshooting Expansion Cards on page 142 If the problem persists see Getting Help on page 157 Plug Play Configuration Error Error encountered in initializing PCIe device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jump...

Page 30: ...specified SATA port Information only Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 130 or Troubleshooting a Hard Drive on page 139 for the appropriate drive s installed in your system Shutdown failure General sys...

Page 31: ...oting System Memory on page 137 The following DIMMs should match in geometry x x Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 81 The following DIMMs should match in rank count x x The following DIMM...

Page 32: ...e the system battery See System Battery on page 108 Timer chip counter 2 failed Faulty system board See Getting Help on page 157 TPM configuration operation honored System will now reset A TPM configuration command has been entered The system reboots and executes the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the ...

Page 33: ...er Guide for instructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 137 If the problem persists see Getting Help on page 157 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not s...

Page 34: ...ory detected DIMM s installed in the following slot are not available when in 128 bit advanced ECC mode x x x The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 80 Warning A fatal error h...

Page 35: ...ower Supplies on page 77 Warning PSU mismatch PSU redundancy lost Check PSU A high output power supply and an Energy Smart power supply are installed in the system at the same time Install two high output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on pag...

Page 36: ...s on your system See Running the Embedded System Diagnostics on page 148 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fa...

Page 37: ...ystem and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Lifecycle Controller User Guide provides information about setting up the controller configur...

Page 38: ...38 About Your System ...

Page 39: ...or installing your operating system BIOS boot mode the default is the standard BIOS level boot interface Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface based on UEFI specifications that overlays the system BIOS For more information on this interface see Entering the UEFI Boot Manager on page 51 Select the boot mode in the Boot Mode field of the Boot Setti...

Page 40: ...of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up...

Page 41: ...d on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 43 ...

Page 42: ...System Password on page 53 and Using the Setup Password on page 55 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyb...

Page 43: ...ndently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 80 NOTE The Spare Mode option may not be present on all systems Node Interleaving Disabled default If this field is Enabled m...

Page 44: ...ory access NOTE Disable this option for applications that require high utilization of random memory access Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Tur...

Page 45: ...you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup USB Flash Drive Emulation Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive F...

Page 46: ...led default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification I ...

Page 47: ...ion by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redi...

Page 48: ...formance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance CPU Power and Performance Management Options are OS DBPM System DBPM Maximum Performance or Minim...

Page 49: ...es the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements TPM Activation No Change default When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged...

Page 50: ...alified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system ...

Page 51: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navig...

Page 52: ...and press Enter NOTE If you hot swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options Option Description Add Boot Option Adds a new boot ...

Page 53: ...assword enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Option Descr...

Page 54: ... 4 Press Enter 5 To confirm your password type it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you h...

Page 55: ... Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing Ctrl Enter or you can enter the system setup and press Enter twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing F2...

Page 56: ...ed If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system pass...

Page 57: ...d is installed the controller provides the following additional features Downloading and applying firmware updates Configuring hardware and firmware For more information about setting up the controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller User Guide on the Dell Support website at support dell com manuals Baseboard Management Controller C...

Page 58: ...ion Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server The iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network LAN through the dedicated iDRAC6 Enterprise card port or the embedded NICs Enable or disable IPMI over LAN Enable a L...

Page 59: ...Using the System Setup Program and UEFI Boot Manager 59 If your operating system begins to load before you press Ctrl E allow the system to finish booting restart your system and try again ...

Page 60: ...60 Using the System Setup Program and UEFI Boot Manager ...

Page 61: ... CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product ...

Page 62: ...1 Inside the System 1 cooling fan 2 internal hard drives 2 3 expansion card riser 4 power supply bays 2 5 cooling shroud 6 heat sink processor 2 7 memory modules 8 8 system cooling fans 4 9 SAS backplane 10 hard drives 12 5 4 8 9 10 7 1 3 6 2 ...

Page 63: ...nlock the bezel 2 Lift the release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 ...

Page 64: ...ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical ...

Page 65: ... two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis See Figure 3 3 3 Slide the cover towards the front of the chassis and press down the latch 4 Rotate the latch release lock in the clockwise direction to secure the cover 5 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 system cover latch 2 latch release loc...

Page 66: ...repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 64 2 Grasp and gently lift the shroud up and away from the system board See Fi...

Page 67: ...n into the chassis 3 Close the system See Closing the System on page 65 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Hard Drives Your system supports up to twelve 3 5 SAS or SATA hard drives in 3 5 hot swap hard drive carriers The hard drives are front mounted and connected to a SAS backplane through hard drive carriers See Figure 3 1 Re...

Page 68: ...ators on the drive carrier signal that the drive can be removed safely See Hard Drive Indicator Patterns on page 14 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 6 4 Slide the h...

Page 69: ...amage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations 1 If applicable remove the front bezel See Removing t...

Page 70: ...e Figure 3 6 5 Close the handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 7 Figure 3 7 Installing a Hot Swap Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 2 1 3 4 ...

Page 71: ...internal hard drives in a RAID 1 configuration For information on RAID configuration see the RAID documentation on support dell com manuals Removing an Internal Hard Drive Bay CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service...

Page 72: ...72 Installing System Components Figure 3 8 Removing and Installing an Internal Hard Drive Bay 1 internal hard drives 2 2 release latch 3 internal hard drive bay 4 support bracket 2 3 1 4 ...

Page 73: ...ll is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 64 3 Lift the latch on your internal hard drive bay and align the bay on the support bracket 4 Rotate the latch to lock Remo...

Page 74: ... Dell Installing a Hard Drive Into a Hard Drive Bay 1 Insert the hard drive into the internal hard drive bay with the connector end of the drive at the back until it is flush with the back of the hard drive bay See Figure 3 9 2 Attach the four screws to secure the hard drive to the hard drive bracket 1 internal hard drive bay 2 release latch 3 screws 4 4 internal hard drive 3 1 2 4 ...

Page 75: ...e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any...

Page 76: ...76 Installing System Components Figure 3 10 Removing and Installing a Fan 1 fans 5 2 release tab 3 fan power cable 1 2 3 ...

Page 77: ... Installing an Internal Hard Drive Bay on page 73 5 Route the power cable through the guides on the chassis 6 Replace the cooling shroud See Installing the Cooling Shroud on page 67 7 Close the system See Closing the System on page 65 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Supplies Your system supports two 750 W redundant pow...

Page 78: ... product CAUTION The system requires one power supply to operate the system normally Remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the system cables from the Velcro straps NOTE You may have to unlatch and lift the optional cable management arm if it i...

Page 79: ...he chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 11 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power...

Page 80: ...edundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank NOTE Install the power supply blank only in power supply bay PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place System Memory Your system supports DDR3 registered DIMMs R...

Page 81: ...nels that are unused all populated memory channels must have identical configurations The memory configuration for each processor must be identical Memory modules of different sizes can be mixed in A1 A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with ...

Page 82: ...st to the processor are combined to form one 128 bit channel This mode supports Single Device Data Correction SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory shou...

Page 83: ...speed considerations of any configuration Table 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 8 12 16 all 4 GB X...

Page 84: ...e Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 8 12 16 all Advanced ECC1 1 GB X X 2 all 4 all 2 GB X X 4 all 8 all Table 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Memo...

Page 85: ... follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 Locate the memory module sockets See Figure 6 1 5 Press the ejectors on the memory module socket down and ...

Page 86: ...ocket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket snap in place 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 2 10 Replace the cooling shroud See Installing the Cooling Shroud on page 6...

Page 87: ...er the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onlin...

Page 88: ...Cards and Expansion Card Risers Your system supports up to four PCI Express PCIe expansion cards installed in connectors on an expansion card riser Your system has an expansion card riser 1 that provides three x4 Gen2 PCIe expansion card slots and one x8 Gen2 PCIe expansion card slot CAUTION Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install ex...

Page 89: ...highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 Expansion Card Installation Priority for Riser 1 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 PERC S300 S100 1 2 2 Y 2 PERC H800 3 2 2 Y 3 PERC 6 E controller 3 2 2 Y 4 SAS 5 E 3 2 2 Y 5 SCSI controllers 3 2 2 Y...

Page 90: ...sconnect the system from the electrical outlet 3 Open the system See Opening the System on page 64 4 Remove the cooling shroud See Removing the Cooling Shroud on page 66 5 Open the expansion card latch and remove the filler bracket See Figure 3 13 NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC c...

Page 91: ...on Card 9 Connect any cables to the expansion card 10 Close the system See Closing the System on page 65 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card riser 2 expansion card latch 3 expansion card 3 2 1 ...

Page 92: ... 3 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 Disconnect all cables from the card 5 Open the expansion card latch See Figure 3 13 6 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card lat...

Page 93: ...roduct 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 92 5 If installed remove the storage controller car...

Page 94: ... as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 To install an expansion card riser align the riser guides with the riser guide posts on the system board See Figure 3 14 1 integrated storage controller slot 2 riser guides 2 3 ex...

Page 95: ...ations as supported by the version of the storage controller included with your system Removing the Storage Controller Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is no...

Page 96: ...pull the storage controller card out of the connector Figure 3 15 Installing and Removing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 1 2 3 6 5 4 ...

Page 97: ... under the storage controller card slot on the expansion card riser 5 With the storage controller card edge facing the riser insert one side of the card into the black card edge guide NOTE For expansion card riser 1 the installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in Slot 4 after the other expansion cards have been installed 6 Bend outward on the blu...

Page 98: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 If installed remove all expansion cards from expansion card riser Removing an Expansion Card o...

Page 99: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any ...

Page 100: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open ...

Page 101: ...ee Installing a VFlash Media Card on page 103 8 Close the system See Closing the System on page 65 9 Reconnect the system and peripherals to their power sources and turn them on 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 3 2 1 4 5 6 ...

Page 102: ... 64 4 Remove the cooling shroud See Removing the Cooling Shroud on page 66 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 103 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the...

Page 103: ...irs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading ...

Page 104: ...m the processor 7 Loosen the other three heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and rele...

Page 105: ...nd leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only 1 heat sink heat sink 2 retention screws 4 2 1 ...

Page 106: ...106 Installing System Components Figure 3 19 Installing and Removing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket release lever 2 1 6 3 4 5 ...

Page 107: ...grease from the top of the processor using a lint free cloth 3 Align the processor with the socket keys on the ZIF socket See Figure 3 19 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket 4 With the release lever on the processor socket in the open position align the processor with the socket key...

Page 108: ...iagnostics System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple ...

Page 109: ...on card riser press the blue tabs on the expansion card riser and lift it from the chassis See Removing an Expansion Card Riser on page 93 7 Locate the battery socket See Jumpers and Connectors on page 151 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side ...

Page 110: ... Expansion Card Riser on page 94 14 Replace the storage controller card See Installing the Storage Controller Card on page 97 15 Replace the expansion card from the expansion card slot now See Installing an Expansion Card on page 90 16 Replace the cooling shroud See Installing the Cooling Shroud on page 67 17 Close the system See Closing the System on page 65 18 Reconnect the system to the electri...

Page 111: ...nd follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 To disconnect the RAID battery cable by gently pulling the cable connector out of the connector See Figure 3 21 4 Pull back gently on the two tabs holding the RAID battery and...

Page 112: ...le LED CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produ...

Page 113: ... Remove the power button board and power button from the control panel module Figure 3 22 Removing and Installing the Control Panel LED 1 bracket 2 control panel cable 3 power button board 4 power button 5 control panel module 1 2 4 3 5 ...

Page 114: ...safety instructions that came with the product 1 Assemble the power button and power button board in the control panel module 2 Tighten the screw to secure the power button board to the control panel module See Figure 3 22 3 Connect the control panel cable to the control panel module 4 Replace the bracket and tighten the single screw to secure the bracket to the back of the control panel module 5 ...

Page 115: ...the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 63 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Using a Torx screwdriver remove the three screws that secure the front panel I O module to the system chassis and remove the module 4 Remove the single s...

Page 116: ...116 Installing System Components Figure 3 23 Removing and Installing the Front Panel I O Module 1 front panel I O cable 2 bracket 3 front panel I O module 4 mounting screws 3 4 2 3 1 ...

Page 117: ...e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the optional...

Page 118: ...damage 8 Disconnect the internal hard drive cables 9 While pressing the two blue latches toward each other lift the backplane upward See Figure 3 24 10 When the backplane cannot slide upward any further pull the backplane toward the back of the system to remove it from the retention hooks 11 Lift the board out of the system being careful to avoid damaging components on the face of the board 12 Pla...

Page 119: ... a SAS Backplane 1 SAS backplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable 1 3 7 2 8 9 6 4 10 5 ...

Page 120: ...he face of the board 2 Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 24 3 Slide the backplane downward until the two blue retention latches snap into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in th...

Page 121: ...hard drive bay and support carrier See Removing an Internal Hard Drive Bay on page 71 2 If applicable remove the thumb screw on the support bracket and lift it up and out of the system 3 Remove the power supplies from the system See Removing a Power Supply on page 78 4 Remove the expansion cards See Removing an Expansion Card on page 92 5 Remove the expansion card riser See Removing an Expansion C...

Page 122: ...tem Components Figure 3 25 Removing and Installing the Power Distribution Board 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 ...

Page 123: ...e Figure 3 25 3 Install the three screws that secure the power distribution board to the chassis See Figure 3 25 4 Connect the power distribution cables to the system board see System Board on page 124 and fan cable to the power distribution board as shown in Figure 3 25 5 Align the support bracket over the Power Distribution board and secure in place with the screw 6 Install the internal hard dri...

Page 124: ...r hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 Remove the cooling shroud See Removing the Cooling Shroud on page 66 4 Remove the power supplies See Removing a Power Supply on page 78 5 Remove all expansion cards and if applicable the storage controller card See Removing an Expan...

Page 125: ...mbly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 26 Figure 3 26 Removing and Installing the System Board 1 screws 9 2 system board assembly 1 2 ...

Page 126: ...board and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place 6 Tighten the nine screws that secure the system board to the chassis See Figure 3 26 7 Transfer the processors to the new system board See Removing a Processor on page 103 and Installing a Processor on page 107 8 Remove t...

Page 127: ...xpress card See Installing an iDRAC6 Express Card on page 98 15 Replace the cooling shroud See Installing the Cooling Shroud on page 67 16 Close the system See Closing the System on page 65 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 18 If applicable replace the front bezel See Removing the Front Bezel on page 63 ...

Page 128: ...128 Installing System Components ...

Page 129: ...ware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 39 Invalid memory configurations could cause the system to h...

Page 130: ...f the system 3 If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 5 ...

Page 131: ... cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 157 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 2 Restart the system and check for any system m...

Page 132: ...les are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 157 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage ...

Page 133: ... you removed in step 3 6 Close the system See Closing the System on page 65 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 157 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 90 9 Run ...

Page 134: ...that the following components are properly installed Expansion card riser Power supplies Fans Processors and heat sinks Memory modules Hard drive carriers Cooling shroud 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 65 6 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 147 If the tests fail see Getti...

Page 135: ...system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 18 CAUTION At least one power supply must be installed for ...

Page 136: ...n is removed or has failed See Troubleshooting a Fan on page 136 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 88 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by ...

Page 137: ... that your memory configuration complies with all applicable guidelines 1 If the system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 147 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the powe...

Page 138: ...d with the next step 14 Turn off the system and attached peripherals and disconnect the system from the power source 15 Open the system See Opening the System on page 64 16 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module 17 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a modu...

Page 139: ...g the Front Bezel on page 63 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b...

Page 140: ...gnostics test See Using Online Diagnostics on page 147 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C fo...

Page 141: ...the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by a certified service technician You should...

Page 142: ...roblem persists see Getting Help on page 157 13 Replace the front bezel See Installing the Front Bezel on page 64 Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Page 143: ...64 11 Remove all expansion cards installed in the system See Removing an Expansion Card on page 92 12 Close the system See Closing the System on page 65 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test See Running the System Diagnostics on page 147 If the tests fail see Getting Help on page 157 15 For eac...

Page 144: ...ect the system from the electrical outlet 3 Open the system See Opening the System on page 64 4 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 107 5 Close the system See Closing the System on page 65 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test See Run...

Page 145: ...e 157 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening the System on page 64 16 Replace processor 1 with processor 2 See Installing a Processor on page 107 17 Repeat step 11 through step 13 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 157 ...

Page 146: ...146 Troubleshooting Your System ...

Page 147: ... ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diag...

Page 148: ...tem does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using this prog...

Page 149: ...its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Run...

Page 150: ...ion and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Paramet...

Page 151: ...ows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system bo...

Page 152: ... Connectors System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 3 4 14 16 15 1 2 5 6 7 8 10 11 12 13 17 18 19 20 21 9 ...

Page 153: ...ctor 7 A3 A2 A1 A4 Memory module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 Cooling fan 3 connector 9 BATTERY System battery 10 FAN4 Cooling fan 4 connector 11 12V 8 pin power connector 12 FP_CONN control panel connector 13 BP_CONN Backplane power connector 14 PWR_CONN 24 pin power connector 15 PDB_ I...

Page 154: ...n off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 64 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 65 5 Reconnect your system and periphera...

Page 155: ... from the electrical outlet 7 Open the system See Opening the System on page 64 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system See Closing the System on page 65 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password us...

Page 156: ...156 Jumpers and Connectors ...

Page 157: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 158: ...158 Getting Help ...

Page 159: ...ors system board 152 USB 12 video 12 contacting Dell 157 control panel assembly features 12 installing 114 removing 112 cooling fan replacing 77 cooling fans troubleshooting 136 cooling shroud installing 67 removing 66 cover closing 65 opening 64 D damaged systems troubleshooting 134 Dell contacting 157 Dell PowerEdge Diagnostics using 147 diagnostics advanced testing options 149 testing options 1...

Page 160: ...l devices 17 expansion card installation 88 memory installation 81 H hard drive troubleshooting 139 140 hard drives hot swappable installing 69 heat sink 105 I iDRAC card installing 98 100 system port 15 iDRAC Configuration Utility 58 indicators back panel 15 front panel 12 NIC 17 power 12 18 installing control panel assembly 114 cooling shroud 67 expansion card 90 front panel IO module 117 hard d...

Page 161: ...onfigurations 89 messages error messages 40 system 21 warning 36 N NIC indicators 17 NICs back panel connectors 15 troubleshooting 131 O Optimizer memory mode 82 P password setup 55 system 53 passwords disabling 154 phone numbers 157 POST accessing system features 11 power indicators 12 18 power supplies indicators 18 removing 78 replacing 79 power supply blank 80 processor installing 107 removing...

Page 162: ...moving 117 SAS controller card installing 97 removing 95 SAS controller daughter card troubleshooting 141 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 141 SATA hard drive See hard drive securing your system 48 54 setup password 55 slots See expansion slots startup accessing system features 11 support contacting Dell 157 system closing 65 opening 64 system board c...

Page 163: ...29 hard drive 139 140 internal hard drive 140 keyboard 130 memory 137 NIC 131 processors 144 SAS RAID controller daughter card 141 system cooling 136 video 130 wet system 132 U UEFI Boot Manager entering 51 main screen 52 System Utilities screen 53 UEFI Boot Settings screen 52 Unified Server Configurator Lifecyle Controller 57 upgrades processor 103 USB front panel connectors 12 USB device back pa...

Page 164: ...164 Index ...

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Dell PowerVault DL2200 CommVault, Owner'S Manual

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