Dell PowerEdge T110 II Owner'S Manual Download Page 118 | Manualshive

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118

Troubleshooting Your System

Troubleshooting Cooling Fan

CAUTION:

Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1

Turn off the system and all attached peripherals.

2

Open the system. See "Opening the System" on page 59.

3

Reseat the fan's power cable.

4

Restart the system.
If the fan functions properly, close the system. See "Closing the System" on

page 60.

5

If the fan does not function, turn off the system and install a new fan. See

"Installing the Cooling Fan" on page 96.

6

Close the system. See "Closing the System" on page 60.

7

Restart the system.
If the problem is resolved, close the system. See "Closing the System" on

page 60.
If the replacement fan does not operate, see "Getting Help" on page 135.

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Summary of Contents for PowerEdge T110 II

Page 1: ...Dell PowerEdge T110 II Systems Owner s Manual Regulatory Model E11S Series Regulatory Type E11S002 ...

Page 2: ...reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade name...

Page 3: ...g External Devices 15 NIC Indicator Codes 16 Diagnostic Lights 17 System Messages 19 Warning Messages 32 Diagnostics Messages 32 Alert Messages 32 Other Information You May Need 32 2 Using the System Setup Program and UEFI Boot Manager 35 Choosing the System Boot Mode 35 Entering the System Setup Program 36 Responding to Error Messages 36 Using the System Setup Program Navigation Keys 36 ...

Page 4: ...en 47 Entering the UEFI Boot Manager 47 Using the UEFI Boot Manager Navigation Keys 47 UEFI Boot Manager Screen 48 UEFI Boot Settings Screen 48 System Utilities Screen 49 System and Setup Password Features 49 Using the System Password 49 Using the Setup Password 52 Embedded System Management 53 Baseboard Management Controller Configuration 53 Entering the BMC Setup Module 54 iDRAC Configuration Ut...

Page 5: ...ape Drives Optional 65 Removing an Optical or Tape Drive 65 Installing an Optical or Tape Drive 68 Hard Drives 70 Hard Drive Installation Guidelines 70 Removing a 3 5 Inch Hard Drive 70 Installing a 3 5 Inch Hard Drive 72 Removing a 3 5 Inch Hard Drive From a Hard Drive Bracket 74 Removing a 2 5 Inch Hard Drive 74 Installing a 2 5 Inch Hard Drive 76 Expansion Card Stabilizer 78 Removing the Expans...

Page 6: ... Processor 91 Removing the Processor 91 Installing a Processor 94 Cooling Fan 95 Removing the Cooling Fan 95 Installing the Cooling Fan 96 System Battery 97 Replacing the System Battery 97 Power Supply 99 Removing the Power Supply 99 Installing the Power Supply 100 Internal USB Memory Key 101 Chassis Intrusion Switch 102 Removing the Chassis Intrusion Switch 102 Installing the Chassis Intrusion Sw...

Page 7: ...bsystem 112 Troubleshooting a USB Device 112 Troubleshooting a Serial I O Device 113 Troubleshooting a NIC 113 Troubleshooting a Wet System 114 Troubleshooting a Damaged System 115 Troubleshooting the System Battery 116 Troubleshooting Power Supply 117 Troubleshooting System Cooling Problems 117 Troubleshooting Cooling Fan 118 Troubleshooting System Memory 119 Troubleshooting an Internal USB Key 1...

Page 8: ...When to Use the Embedded System Diagnostics 128 Running the Embedded System Diagnostics 128 System Diagnostics Testing Options 128 Using the Custom Test Options 129 Selecting Devices for Testing 129 Selecting Diagnostics Options 129 Viewing Information and Results 130 6 Jumpers and Connectors 131 System Board Jumper 131 System Board Connectors 132 Disabling a Forgotten Password 134 7 Getting Help ...

Page 9: ...Contents 9 Index 137 ...

Page 10: ...10 Contents ...

Page 11: ...Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 35 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see th...

Page 12: ...r is on The power button controls the DC power supply output to the system NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power...

Page 13: ...tors 2 Connect USB devices to the system The ports are USB 2 0 compliant 5 Diagnostic indicator lights 4 The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights on page 17 6 Tape drive optional One optional half height using one drive bay 7 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Item Indicat...

Page 14: ...ator Button or Connector Icon Description 1 Padlock ring Locks the cover release latch 2 Security cable slot Connects a cable lock to the system 3 Voltage selection switch Sets the voltage for the power supply to the voltage that most closely matches the AC power available at your location 8 9 7 6 10 1 4 11 2 3 5 ...

Page 15: ...se the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 35 4 Power supply 305 W power supply 5 Cable clasp Secures the power cable 6 USB connectors 4 Connect USB devices to the system The ports are USB 2 0 compliant 7 eSATA connector Connects additional storage devices 8 Serial connector Connects a serial device to the system 9 Video connector Connects a VGA di...

Page 16: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Page 17: ...r a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 135 Possible processor failure...

Page 18: ... See Getting Help on page 135 Memory configuration error See Troubleshooting System Memory on page 119 Possible system board resource and or system board hardware failure See Getting Help on page 135 Possible system resource configuration error See Getting Help on page 135 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 111...

Page 19: ...es Corrective Actions Alert BMC not responding Rebooting The BMC is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system reboots Wait for the system to reboot Alert BMC not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The BMC is h...

Page 20: ...en the replaced component s are not supported with this power supply See Power Supply on page 99 Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in...

Page 21: ... the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 35 Decreasing available memory Faulty or improperly installed memory modul...

Page 22: ... information and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program An invalid system configuration caused a system to halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 35 Keyboard controller failure Faulty keyboard controller faulty system board See Getting H...

Page 23: ...m will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 86 Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 119 Memory double word logic failure at address read value...

Page 24: ...n intentional setting check any other system messages for possible causes The current memory configuration may support only the minimum frequency Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 86 Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane f...

Page 25: ...tup Program and UEFI Boot Manager on page 35 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 135 PCI BIOS failed to install PCIe device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Re...

Page 26: ...perating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the USB or SATA cables are properly connected See Troubleshooting a USB Device on page 112 Troubleshooting an Optical Drive on page 121 and Troubleshooting a Hard Drive ...

Page 27: ...installed in your system Shutdown failure General system error See Getting Help on page 135 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and ...

Page 28: ...eometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 86 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 116 Time of day not set please run SETUP program Incor...

Page 29: ... required to proceed Enter I or M to proceed TPM failure A TPM function has failed See Getting Help on page 135 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement Restart the system and update the Dell USC repository to the latest software to...

Page 30: ...on page 86 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 111 for any faulty components specified in the SEL Warning Control Panel is not installed The control ...

Page 31: ...memory configuration is not optimal The recommended memory configuration is message Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 86 If the problem persists see Troubleshooting System Memory on page 119 Write fault Write fault on selected...

Page 32: ...agement software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included withi...

Page 33: ...About Your System 33 ...

Page 34: ...34 About Your System ...

Page 35: ...interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 47 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 41 of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proce...

Page 36: ...message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous field...

Page 37: ...ir respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 39 Processor Settings Displays information related to the processor speed cache size and so on See ...

Page 38: ...ted features and options See Serial Communication Screen on page 43 Power Management Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 44 System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 45 Using the System Password ...

Page 39: ... Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Option Description 64 bit Specifies if the processor supports ...

Page 40: ...chnology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost technology is supported by the processor enables or disables Turbo Mode C States Enabled default When set to Enabled the processor can operate in all available power states Option Description Embedded SATA AHCI default Allows the embedd...

Page 41: ...ports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence Retry Disabled default If this field is enabled and the system has failed to boot the system will reatte...

Page 42: ... Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Embedded Vide...

Page 43: ...L configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection a...

Page 44: ...system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can config...

Page 45: ...o action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off TPM Clear CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling ...

Page 46: ...ating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI f...

Page 47: ...ccess the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating sys...

Page 48: ...st of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refresh the list of boot options Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Dell USC Di...

Page 49: ... the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the sys...

Page 50: ... the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Enter to move to another field or press Esc prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and...

Page 51: ...n incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct passw...

Page 52: ... erase a character press Backspace or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you mu...

Page 53: ...y of the operating system NOTE Certain platform configurations may not support the full set of features provided by Dell USC The following features of Dell USC are supported on systems with Baseboard Management Controller BMC Installing an operating system Running diagnostics to validate the memory I O devices processor physical disks and other peripherals When an optional iDRAC6 Express card is i...

Page 54: ...ring the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Ctrl E allow the system to finish booting and then restart your system and try again iDRAC Configuration Utility The iDRAC Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iDRAC6 a...

Page 55: ...ach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST I...

Page 56: ...56 Using the System Setup Program and UEFI Boot Manager ...

Page 57: ...ystem Components 57 3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 2 Phillips screwdriver Wrist grounding strap ...

Page 58: ...or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 1 power supply 2 chassis intrusion switch 3 cooling shroud 4 expansion card stabilizer 5 heat sink 6 hard drives 6 7 tape drive optional 8 optical dri...

Page 59: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Press the power button to ground the system board 3 Lay the system on its side as ...

Page 60: ...th the slots on the bottom of the chassis See Figure 3 2 2 Press down on the cover until the cover release tab snaps into place 3 Place the system upright on a flat stable surface 4 Reattach any peripherals and connect the system to an electrical outlet 5 Turn on the system and attached peripherals 1 release tab 1 ...

Page 61: ...fety instructions that came with the product Removing the Front Bezel 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 59 3 Slide the drive release latch in the direction of the arrow until it releases the front bezel from its side hinges See Figure 3 3 NOTE The drive release latch secures and relea...

Page 62: ...chassis See Figure 3 3 2 Snap the bezel into place Removing Front Bezel Insert NOTE Before installing a drive in one or more of the front drive bays remove the corresponding insert s on the front bezel 1 From the back of the bezel push the tab on the end of the insert outward 2 Pull the insert away from the bezel See Figure 3 4 1 drive release latch 2 front bezel 1 2 ...

Page 63: ...stem an electromagnetic interference EMI filler panel may be installed in one or more of the 5 25 inch optical drive bays at the front of the system EMI filler panels are essential for airflow efficiency and for electromagnetic interference protection Before installing an optical drive the corresponding EMI filler panel must first be removed Removing an EMI Filler Panel 1 Turn off the system and a...

Page 64: ...the tab to remove the EMI filler panel Figure 3 5 Removing and Installing the EMI Filler Panel Installing an EMI Filler Panel 1 Gently slide the EMI filler panel into the bay until it clicks into place See Figure 3 5 2 Replace the front bezel See Installing the Front Bezel on page 62 3 Close the system See Closing the System on page 60 1 drive release latch 2 shoulder screws 2 3 EMI filler panel 4...

Page 65: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 59 3 Remove the front bezel See Removing the Front Bezel on page...

Page 66: ...ng System Components Figure 3 6 Removing and Installing a Tape Drive SCSI Connection 1 power cable 2 data cable 3 drive release latch 4 drive bay screw slots 5 tape drive 6 tape drive shoulder screws 3 6 5 3 4 1 2 ...

Page 67: ...ive on page 68 8 If the drive is being permanently removed install an insert on the front bezel See Installing Front Bezel Insert on page 63 9 Replace the front bezel See Installing the Front Bezel on page 62 10 Close the system See Closing the System on page 60 1 power data cable 2 drive release latch 3 drive bay screw slots 4 optical drive 5 optical drive shoulder screws 3 5 4 2 3 1 ...

Page 68: ... SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number NOTE SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in betw...

Page 69: ...icks into place 10 Attach the SCSI power cable tape drive or SATA power cable optical drive to the drive Ensure that cables are secured in their respective clips 11 Attach the data cable If you are installing a SCSI tape drive connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive 12 Check all cable connections and fold cables out of the way to allow for airfl...

Page 70: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2...

Page 71: ...e drive bay 5 Detach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 11 6 Close the system See Closing the System on page 60 7 Place the system upright on a flat stable surface 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 hard drive 2 power data cable 3 tabs...

Page 72: ...ue tabs on each side of the bracket toward each other and slide the bracket up and out of the system See Figure 3 9 4 Snap the hard drive bracket on to the hard drive See Figure 3 11 5 Slide the hard drive into the drive bay until it snaps into place 6 Connect the power data cable to the hard drive For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable t...

Page 73: ...y attached peripherals 10 Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 36 11 Exit the System Setup program and reboot the system 12 Partition and logically format the drive See the documentation that came with the drive for instructions on installing any software required for drive operation 1 SAS hard drive 2 p...

Page 74: ...may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and...

Page 75: ...ue tab 4 Press the blue tabs on each side of the hard drive bracket toward each other and slide the bracket up and out of the bay See Figure 3 12 Figure 3 12 Removing a 2 5 Inch Hard Drive Carrier 5 Remove the four screws on the two sides of the hard drive carrier and pull out the hard drive See Figure 3 13 1 hard drive 2 hard drive bracket 3 blue tabs 4 1 3 2 ...

Page 76: ...g a 2 5 Inch Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that ca...

Page 77: ...d drive bay 5 Slide the hard drive into the drive bay until it snaps into place 6 Secure the hard drive to the hard drive bracket using the four screws See Figure 3 13 7 Connect the power data cable to the hard drive See Figure 3 14 Figure 3 14 Attaching Power Data Cable to the Hard Drive 8 Close the system See Closing the System on page 60 9 Place the system upright on a flat stable surface 1 pow...

Page 78: ...ee Opening the System on page 59 3 Press the release tab and lift the expansion card stabilizer out of slots in the chassis See Figure 3 15 Installing the Expansion Card Stabilizer 1 Slide the edge of the expansion card stabilizer into the slots in the cooling shroud and chassis until the release tab locks into place See Figure 3 15 2 Close the system See Closing the System on page 60 Cooling Shro...

Page 79: ...of the system can develop quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 59 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 78 4 Hold the touch points on t...

Page 80: ...d the touch points on the cooling shroud and carefully lower the cooling shroud into the system Ensure that no cables are under the edges of the cooling shroud 3 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 78 4 Close the system See Closing the System on page 60 1 cooling shroud 2 expansion card stabilizer 3 release tab 4 cooling shroud touch points 2 ...

Page 81: ...ards slots 1 3 and 4 support half length expansion cards The system supports up to two SAS or PERC expansion cards to manage external storage CAUTION To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller card Table 3 1 provides a guide for installing expansion c...

Page 82: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 59 3 Re...

Page 83: ...d latch NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 78 9 Close the system See Closing the S...

Page 84: ...telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system and attached peripherals and disconnect the system from the electric...

Page 85: ...r on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 16 9 Connect all cables to the expansion card 10 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 78 11 Close the system See Closing the System on page 60 SAS Controller Expansi...

Page 86: ...are unused all populated memory channels must have identical configurations Memory modules are installed in the numeric order of the sockets beginning with DIMM_A1 or DIMM_B1 One or two DIMMs per channel can support up to 1333 MHz If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s Mode Specific Guidelines Your system supports bo...

Page 87: ...ts 87 Table 3 2 Sample UDIMM Memory Configurations Memory Module Size Memory Sockets Single Processor 1 3 2 4 Physical Memory GB 1 GB X X X X X X 1 2 4 2 GB X X X X X X X 2 4 8 4 GB X X X X X X X 4 8 16 8GB X X X X X X X 8 16 32 ...

Page 88: ...ed Install a memory module blank if you are removing a memory module and do not intend to install a replacement 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 59 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 78 4 Remove the cool...

Page 89: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module b...

Page 90: ...mory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 10 Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that ...

Page 91: ...e safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press an...

Page 92: ...0 seconds for the heat sink to loosen from the processor 8 Repeat step 6 and step 7 to loosen the other three heat sink retention screws 9 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 18 Installing and Removing the Heat Sink CAUTION The processor is held in its socket under strong pressure Be aware that the release le...

Page 93: ...ng out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 19 11 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 19 Figure 3 19 Removing a Processor 1 socket release lever 2 processor 3 notches in processor 2 4 processor shield 5 ZIF socket 6 socket keys 2 2 3 4 5 6 1 ...

Page 94: ...set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 4 Close the processor shield 5 Rotate the socket release lever down until it snaps into place 6 Using a clean lint free cloth remove the thermal grease from the heat sink 7 Open the grease packet included with your processor kit and app...

Page 95: ...ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the s...

Page 96: ... by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the system fan with the securing slots on the chassis 2 Slide the system fan into the securing slots until the tabs lock into place 3 Connect the fan cable to the system boa...

Page 97: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tu...

Page 98: ...il it snaps into place 6 Close the system See Closing the System on page 60 7 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and UEFI Boot Manager on page 35 8 Enter the correct time and date in the System Setup program s Time and Date fields 9 Exit the System Setup program 1 positive side of battery connector 2 system battery 3 ...

Page 99: ...moving the Expansion Card Stabilizer on page 78 4 Remove the cooling shroud See Removing the Cooling Shroud on page 79 5 Disconnect all the power cables from the system board and drives NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when you repl...

Page 100: ... until it snaps into place over the power supply release tab 4 Using a 2 Phillips screwdriver install the four screws that secure the power supply to the back panel 5 Secure the I O panel and SATA cables if present to the routing clip on the side of the power supply 6 Connect all the power cables to the system board and drives 7 Replace the cooling shroud See Installing the Cooling Shroud on page ...

Page 101: ...ety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 59 3 Locate the USB connector on the system board See Figure 6 1 4 Insert the USB memory key into the USB connector See Figure 3 23 5 Close the system See Closing the System on page 60 6 Enter the ...

Page 102: ...ce and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 59 3 Disconnect the chassis intrusion switch cable from the INTRUSION connect...

Page 103: ...sis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch See Figure 3 24 2 Slide the switch into the securing bracket notch 3 Connect the switch cable to the INTRUSION connector on the system board See Figure 6 1 4 Close the system See Closing the System on page 60 1 chassis intrusion switch 2 securing bracket notch 3 INTRUSION connector 1 2 3 ...

Page 104: ...that came with the product Removing the Control Panel Assembly 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 59 3 Remove the front bezel See Removing the Front Bezel on page 61 4 Disconnect the control panel cable from the system board CAUTION Do not pull on the cable to unseat the connector Doin...

Page 105: ...assis See Figure 3 26 7 Lift the control panel assembly out of the system 8 Disconnect the control panel cable from the control panel assembly CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of the socket 1 link bracket lock 1 ...

Page 106: ...ing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the control panel cable to the control panel board 2 Align the slot in the control panel board with the standoff on the chassis and secure with the screw See Figure 3 26 3 Secure the link bracket lock by replacing the screw See Figure 3 26 4 Secure the con...

Page 107: ...ot covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Platform Module TPM with an encryption program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key when you resta...

Page 108: ...he Processor on page 91 10 Using a 2 Phillips screwdriver remove the ten screws securing the system board to the chassis and then slide the system board toward the front end of the chassis CAUTION Do not lift the system board by grasping a memory module processor or other components 11 Grasp the system board by the edges of the system board and lift the system board out of the chassis See Figure 3...

Page 109: ...igure 6 1 7 Transfer the processor to the new system board See Removing the Processor on page 91 and Installing a Processor on page 94 8 Replace all the memory modules and memory blanks See Installing Memory Modules on page 89 9 Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interf...

Page 110: ...110 Installing System Components 16 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Page 111: ...ystem s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 35 Invalid memory configurations could cause the sys...

Page 112: ...ed restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB devices...

Page 113: ... a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 135 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 127 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator ...

Page 114: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system a...

Page 115: ...certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals ...

Page 116: ... months the NVRAM may lose its system configuration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 35 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the syste...

Page 117: ...rvice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System c...

Page 118: ...ty instructions that came with the product 1 Turn off the system and all attached peripherals 2 Open the system See Opening the System on page 59 3 Reseat the fan s power cable 4 Restart the system If the fan functions properly close the system See Closing the System on page 60 5 If the fan does not function turn off the system and install a new fan See Installing the Cooling Fan on page 96 6 Clos...

Page 119: ...llow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a...

Page 120: ... the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 135 Troubleshooting an Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docu...

Page 121: ...vered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 35 3 Run the appropriate online diagnostic test See Using Online Diagnostics on page 127 4 Tu...

Page 122: ...Open the system See Opening the System on page 59 c Reseat the controller card in the expansion card slot d Ensure that the tape drive s interface cable is fully connected to the tape drive and to the connector on the controller card SAS or SCSI e Ensure that a power cable is properly connected to the drive and to the system board f Close the system See Closing the System on page 60 5 For SCSI tap...

Page 123: ...roller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly ...

Page 124: ... 3 Open the system See Opening the System on page 59 4 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 84 5 Close the system See Closing the System on page 60 6 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System on page 59...

Page 125: ...not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 127 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 59 4 Ensure that the processor and heat si...

Page 126: ...126 Troubleshooting Your System ...

Page 127: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the media that came with your system For information about using diagnostics see the Dell Online ...

Page 128: ...un from the Dell USC screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Te...

Page 129: ...s components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device You can select Non Interactive Tests Only Runs only tests that require no user intervention Quick T...

Page 130: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 131: ...ing a Forgotten Password on page 134 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 ...

Page 132: ...oard Jumpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description 1 USB USB connectors 4 2 SATA_F eSATA eSATA connector 3 COM Serial connector 4 VGA Video connector 25 11 1 2 3 20 4 10 7 8 9 13 6 12 14 26 19 18 17 16 21 22 27 24 23 5 15 ...

Page 133: ...nal USB key 1 and 2 14 CPU Processor 15 POWER12V Power connector 12 V 16 DIMM_B1 DIMM_B1 memory module slot 17 DIMM_B2 DIMM_B2 memory module slot 18 DIMM_A1 DIMM_A1 memory module slot 19 DIMM_A2 DIMM_A2 memory module slot 20 CTRL_PNL Control panel connector 21 SATA_B SATA drive 22 SATA_A SATA drive 23 SATA_C SATA drive 24 SATA_D SATA drive optical drive 25 PWR_CONN Power connector 26 INTRUSION Int...

Page 134: ...the system See Closing the System on page 60 5 Place the system upright on a flat stable surface 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper ...

Page 135: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 136: ...136 Getting Help ...

Page 137: ...n switch installing 103 removing 102 replacing 103 closing the system 60 connectors USB 12 14 video 12 14 contacting Dell 135 cooling fan installing 96 removing 95 replacing 96 troubleshooting 118 D damaged systems troubleshooting 115 Dell contacting 135 Dell PowerEdge Diagnostics using 127 diagnostics advanced testing options 129 testing options 128 using Dell PowerEdge Diagnostics 127 when to us...

Page 138: ...alling 72 76 removing 70 74 troubleshooting 123 I I O panel installing 106 removing 104 replacing 106 iDRAC Configuration Utility 54 indicators front panel 12 NIC 16 power 12 insert on front bezel removing 62 replacing 63 installing 5 25 inch drive 68 CD DVD drive 68 chassis intrusion switch 103 cooling fan 96 expansion cards 84 hard drive 72 76 I O panel 106 memory modules 89 power supply 100 pro...

Page 139: ...etup 37 P password disabling 134 setup 52 system 49 phone numbers 135 POST accessing system features 11 power indicators 12 power supplies troubleshooting 117 power supply installing 100 removing 99 replacing 100 processor installing 94 removing 91 troubleshooting 125 R recommended tools 57 removing CD DVD drive 65 chassis intrusion switch 102 cooling fan 95 expansion cards 82 front bezel 61 hard ...

Page 140: ...ing 60 opening 59 system board installing 109 removing 107 replacing 109 system cooling troubleshooting 117 system features accessing 11 system messages 19 system password 49 system setup options 37 system setup program boot settings 41 entering 36 integrated devices options 41 keystroke 36 memory settings 39 PCI IRQ assignments 42 power management options 44 processor settings 39 SATA settings 40...

Page 141: ... processor 125 system cooling 117 system startup failure 111 video 112 wet system 114 U UEFI Boot Manager entering 47 main screen 48 System Utilities screen 49 UEFI Boot Manager Screen 48 USB front panel connectors 12 internal connector for memory key 101 USB key troubleshooting 120 V video front panel connectors 12 troubleshooting 112 W warning messages 32 warranty 32 wet system troubleshooting 1...

Page 142: ...142 Index ...

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