Dell PowerEdge R730xd Owner'S Manual Download Page 8

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

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Troubleshooting power supply units

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Troubleshooting power source problems

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Power supply unit problems

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Troubleshooting cooling problems

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Troubleshooting cooling fans

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Troubleshooting system memory

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Troubleshooting an internal USB key

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Troubleshooting an SD card

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Troubleshooting a hard drive

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Troubleshooting a storage controller

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Troubleshooting expansion cards

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Troubleshooting processors

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System messages

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Warning messages

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Diagnostic messages

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Alert messages

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10 Getting help.................................................................................................... 238

Contacting Dell

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Documentation feedback

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Accessing system information by using QRL

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Quick Resource Locator for PowerEdge R730 and R730xd systems

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Summary of Contents for PowerEdge R730xd

Page 1: ...Dell PowerEdge R730xd Owner s Manual Regulatory Model E31S Series Regulatory Type E31S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...codes 25 Quick Sync indicator codes 27 Locating Service Tag of your system 27 2 Documentation resources 29 3 Technical specifications 32 Chassis dimensions 32 Chassis weight 33 Processor specifications 33 PSU specifications 33 System battery specifications 33 Expansion bus specifications 34 Memory specifications 34 Drive specifications 34 Hard drives 34 Ports and connectors specifications 35 USB p...

Page 4: ...p details 45 System BIOS 45 iDRAC Settings utility 69 Device Settings 70 Dell Lifecycle Controller 70 Embedded system management 70 Boot Manager 71 Viewing Boot Manager 71 Boot Manager main menu 71 PXE boot 72 6 Installing and removing system components 73 Safety instructions 73 Before working inside your system 73 After working inside your system 74 Recommended tools 74 Front bezel optional 74 Re...

Page 5: ...uidelines 102 Mode specific guidelines 103 Sample memory configurations 104 Removing memory modules 107 Installing memory modules 108 Processors and heat sinks 110 Removing a heat sink 110 Removing a processor 111 Installing a processor 115 Installing a heat sink 116 PCIe card holder 118 Removing the PCIe card holder 118 Installing the PCIe card holder 119 Opening and closing the PCIe card holder ...

Page 6: ...ture 158 Removing the power supply unit blank 158 Installing the power supply unit blank 159 Removing an AC power supply unit 160 Installing an AC power supply unit 161 Wiring instructions for a DC power supply unit 162 Removing a DC power supply unit 166 Installing a DC power supply unit 167 System board 168 Removing the system board 168 Installing the system board 171 Trusted Platform Module 174...

Page 7: ...he control panel 210 Installing the control panel 212 Removing the I O panel 213 Installing the I O panel 215 7 Using system diagnostics 217 Dell Embedded System Diagnostics 217 When to use the Embedded System Diagnostics 217 Running the Embedded System Diagnostics from Boot Manager 217 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 217 System diagnostic controls 218 8 ...

Page 8: ... 230 Troubleshooting system memory 231 Troubleshooting an internal USB key 232 Troubleshooting an SD card 233 Troubleshooting a hard drive 233 Troubleshooting a storage controller 234 Troubleshooting expansion cards 235 Troubleshooting processors 236 System messages 236 Warning messages 236 Diagnostic messages 237 Alert messages 237 10 Getting help 238 Contacting Dell 238 Documentation feedback 23...

Page 9: ...U rack servers that support up to two Intel Xeon E5 2600 v3 or Xeon E5 2600 v4 processors up to 24 DIMMs and 28 hard drives or solid state drives SSDs Supported configurations for the PowerEdge R730xd system The Dell PowerEdge R730xd system supports the following configurations 9 ...

Page 10: ...Figure 1 Supported configurations for the PowerEdge R730xd system 10 ...

Page 11: ...es you to locate a particular system within a rack The identification buttons are located on the front and back panels Press the system identification button to turn the system ID on or off NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the...

Page 12: ...ives Up to twenty four 2 5 inch hot swappable hard drives or solid state drives SSD 6 USB management port iDRAC Direct The USB management port is USB 2 0 compliant Enables you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 7 Video connector Enables you t...

Page 13: ...nd back panels Press the system identification button to turn the system ID on or off NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 Power button Enables you to know the power status of the system The p...

Page 14: ...rt iDRAC Direct The USB management port is USB 2 0 compliant Enables you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 7 Video connector Enables you to connect a display to the system 8 Quick Sync optional Indicates a Quick Sync enabled system The Quick...

Page 15: ...n buttons are located on the front and back panels Press the system identification button to turn the system ID on or off NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 Power button Enables you to know ...

Page 16: ...SDs 6 USB management port iDRAC Direct The USB management port is USB 2 0 compliant Enables you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 7 Video connector Enables you to connect a display to the system 8 Quick Sync optional Indicates a Quick Sync e...

Page 17: ...button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system identification ID on or off If the system stops responding during POST press and hold the system ID button for more than five s...

Page 18: ...ur integrated 10 100 1000 Mbps Network Interface Card NIC connectors or Four integrated connectors that include Two 10 100 1000 Mbps NIC connectors Two 100 Mbps 1 Gbps 10 Gbps SFP 10 GbE T connectors 10 Power supply unit PSU1 AC 495 W 750 W or 1100 W or DC 750 W or 1100 W 11 Power supply unit PSU2 12 vFlash media card slot Enables you to insert a vFlash media card 13 Hard drive 2 back Up to two ho...

Page 19: ...n a RAID array restart the system and enter the host adapter configuration utility program Electrical indicator The indicator flashes amber if the system experiences an electrical error for example voltage out of range or a failed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on t...

Page 20: ...ator 3 hard drive backplane on hard drive tray 4 hard drive NOTE If the hard drive is in the Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Table 6 Hard drive indicator codes Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion...

Page 21: ...ght side does not function and remains off Table 7 Drive status indicator codes Drive status indicator pattern Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during...

Page 22: ...t its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Power supply unit indicator codes AC power supply units PSUs have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as an indicat...

Page 23: ...ns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates a PSU mismatch with respect to efficiency feature set health status and supported voltage NOTE Ensure that both the PSUs are of the same capacity CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back NOTE Mixing PSUs from previous generations of Dell ...

Page 24: ...must power down the system CAUTION AC PSUs support both 220 V and 110 V input voltages with the exception of Titanium PSUs which support only 220 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not...

Page 25: ...ke a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTION AC PSU support both 220 V and 110 V input voltages with the exception of Titanium PSU which support only 220 V When two identical PSU receive different input voltages they can output different...

Page 26: ...file transfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be removed or that a task is complete The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 12 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condi...

Page 27: ...hes antenna Indicates data transfer activity Blinks rapidly continuously when the activation button is pressed Quick Sync hardware is not responding properly Turns off Indicates that the Quick Sync feature is turned off Use the activation button to activate it If pressing the activation button does not turn on the LEDs it indicates that power is not delivered to the Quick Sync bezel Locating Servi...

Page 28: ...Alternatively the information may be on a sticker on the chassis of the system This information is used by Dell to route support calls to the appropriate personnel 28 ...

Page 29: ...ons section in this document Dell com poweredgemanuals Configuring your system For information about iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide Dell com idracmanuals For information about installing the operating system see the operating system documentation Dell com operatingsystemmanuals For i...

Page 30: ...Lifecycle Controller LCC see the Dell Lifecycle Controller User s Guide Dell com idracmanuals For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents Dell com omconnectionsenterprisesystemsman agement For information about connections and client systems management see the OpenManage Connections Client Systems Manag...

Page 31: ...n Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software 31 ...

Page 32: ...section Chassis dimensions This section describes the physical dimensions of the system Figure 13 Chassis dimensions of the PowerEdge R730xd system Table 15 Dimensions of the Dell PowerEdge R730xd system Xa Xb Y Za with bezel Za without bezel Zb Zc 482 4 mm 444 0 mm 87 3 mm 32 0 mm 18 0 mm 684 0 mm 723 0 mm 32 ...

Page 33: ...ts PSUs Table 17 PSU specifications PSU Class Heat dissipation maximum Frequency Voltage 495 W AC Platinum 1908 BTU hr 50 60 Hz 100 240 V AC autoranging 750 W AC Platinum 2891 BTU hr 50 60 Hz 100 240 V AC autoranging Titanium 2843 BTU hr 50 60 Hz 200 240 V AC autoranging 1100 W AC Platinum 4100 BTU hr 50 60 Hz 100 240 V AC autoranging 750 W DC for China only Platinum 2902 BTU hr 100 240 V AC and 2...

Page 34: ...g slots 1 through 4 on the riser ensure that both the processors are installed on the system Memory specifications The PowerEdge R730xd system supports DDR4 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs Supported memory bus frequencies are 1333MT s 1600 MT s 1866 MT s 2133MT s or 2400 MT s Table 19 Memory specifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Twenty ...

Page 35: ... two 2 5 inch back accessible hard drives Ports and connectors specifications USB ports The PowerEdge R730xd system supports USB 2 0 compliant ports on the front panel USB 3 0 complaint ports on the back panel internal USB 3 0 compliant port The following table provides more information about the USB specifications Table 21 USB specifications System Front panel Back panel Internal PowerEdge R730xd...

Page 36: ...Refresh rate Hz Color depth bits 640x480 60 70 8 16 32 800x600 60 75 85 8 16 32 1024x768 60 75 85 8 16 32 1152x864 60 75 85 8 16 32 1280x1024 60 75 8 16 32 1440x900 60 8 16 32 Environmental specifications NOTE For additional information about environmental measurements for specific system configurations see Dell com environmental_datasheets Table 23 Temperature specifications Temperature Specifica...

Page 37: ...s one pulse on each side of the system of 71 G for up to 2 ms Table 27 Maximum altitude specifications Maximum altitude Specifications Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Table 28 Operating temperature de rating specifications Operating temperature de rating Specifications Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 ...

Page 38: ...to data center and non data center environments Corrosive dust Air must be free of corrosive dust Residual dust present in the air must have a deliquescent point less than 60 relative humidity NOTE This condition applies to data center and non data center environments Table 30 Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Cla...

Page 39: ...25 m above 950 m 1 F per 228 ft NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings maybe reported in the System Event Log Expanded operating temperature restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 1...

Page 40: ...and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s ...

Page 41: ... resources Table 33 Resources to install the operating system Resources Location Dell Systems Management Tools and Documentation media Dell com operatingsystemmanuals Dell Lifecycle Controller Dell com idracmanuals Dell OpenManage Deployment Toolkit Dell com openmanagemanuals Dell certified VMware ESXi Dell com virtualizationsolutions Supported operating systems on Dell PowerEdge systems Dell com ...

Page 42: ...DVD Manage your system This section provides the information about server management software Server Management Software Description OpenManage The Dell OpenManage Server Administrator provides a comprehensive one to one systems management solution for both local and remote servers and their storage controllers and Direct Attached Storage DAS For information about OpenManage documents see Dell com...

Page 43: ...s Management documents see Dell com idracmanuals Partner Programs Enterprise Systems Management For information about OpenManage Connections Enterprise Systems Management documents see Dell com omconnectionsenterprisesystemsmanagement OpenManage Connections Client Systems Management For information about OpenManage Connections Client Systems Management documents see Dell com dellclientcommandsuite...

Page 44: ...onment PXE Related Links System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two met...

Page 45: ...n interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings Related Links System Set...

Page 46: ...cessor Settings Specifies information and options related to the processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the network settings Integrated Devic...

Page 47: ...ngs screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems...

Page 48: ... installing your operating system BIOS boot mode the default is the standard BIOS level boot interface Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface If you have configured your system to boot to UEFI mode it replaces the system BIOS 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2 Select the boot mode you want the system to bo...

Page 49: ...on is available only in the UEFI mode NOTE The BIOS does not control network settings in the BIOS mode For the BIOS boot mode the optional Boot ROM of the network controllers handles the network settings Related Links UEFI iSCSI Settings Network Settings screen details UEFI iSCSI Settings details System BIOS Viewing Network Settings Viewing UEFI iSCSI Settings Viewing Network Settings To view the ...

Page 50: ...gs UEFI iSCSI Settings Viewing UEFI iSCSI Settings Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again ...

Page 51: ...rity Related Links System Security System Security Settings details System Security Settings details The System Security Settings screen details are explained as follows Option Description Intel AES NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set AES NI This option is set to Enabled by default System Password S...

Page 52: ...d Delay 60s to 240s Sets the User Defined Delay option when the User Defined option for AC Power Recovery Delay is selected UEFI Variable Access Provides varying degrees of securing UEFI variables When set to Standard the default UEFI variables are accessible in the operating system per the UEFI specification When set to Controlled selected UEFI variables are protected in the environment and new U...

Page 53: ...e Database Imports exports deletes or restores entries in the Forbidden Signature Database dbx Creating a system and setup password Prerequisites Ensure that the password jumper is enabled The password jumper enables or disables the system password and setup password features For more information see the System board jumper settings section NOTE If the password jumper setting is disabled the exist...

Page 54: ...unctioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Related Links System Security Deleting or changing system and setup password Prerequisites NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediatel...

Page 55: ...h the setup password option to protect the system password from unauthorized changes Related Links System Security System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Related Links System Information details System BIOS Viewing System Information Viewing System Information To view the System Information s...

Page 56: ... System Information Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions such as system memory testing and node interleaving Related Links Memory Settings details System BIOS Viewing Memory Settings Viewing Memory Settings To view the Memory Settings screen perform the following steps 1 Turn on or restart your system...

Page 57: ...ishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving Specifies if Non Uniform Memory architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuratio...

Page 58: ... option is set to Disabled by default NOTE Enabling this option may negatively impact the overall system performance Virtualization Technology Enables or disables the additional hardware capabilities provided for virtualization This option is set to Enabled by default Address Translation Service ATS Defines the Address Translation Cache ATC for devices to cache the DMA transactions This option pro...

Page 59: ...is option only when System Profile is set to Performance NOTE Depending on the number of installed CPUs there may be up to four processor listings Number of Cores per Processor Controls the number of enabled cores in each processor This option is set to All by default Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Specifies the maximum core fre...

Page 60: ...curity Freeze Lock command to the Embedded SATA drives during POST This option is applicable only for ATA and AHCI modes Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BI...

Page 61: ...e selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field...

Page 62: ...the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port H Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enable...

Page 63: ... SATA Settings Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller integrated RAID controller and the USB ports Related Links Integrated Devices details System BIOS Viewing Integrated Devices Viewing Integrated Devices To view the Integrated Devices screen perform the following steps 1 Turn on or r...

Page 64: ... Integrated Network Card 1 option Configure the Embedded NIC1 and NIC2 option by using the NIC management utilities of the system I OAT DMA Engine Enables or disables the I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video...

Page 65: ...al Communication Related Links Serial Communication Serial Communication details Serial Communication details The Serial Communication screen details are explained as follows Option Description Serial Communication Selects serial communication devices Serial Device 1 and Serial Device 2 in BIOS BIOS console redirection can also be enabled and the port address can be specified This option is set to...

Page 66: ...onsole terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default Related Links Serial Communication Viewing Serial Communication System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings s...

Page 67: ... States Enables or disables the processor to operate in all available power states This option is set to Enabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol sc...

Page 68: ...Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Miscellaneo...

Page 69: ...SC results to be applied The Enabled No Reboot option executes ISC and continues without applying ISC results until the next time system reset occurs The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied It takes the system longer to be ready due to the forced system reset When disabled ISC does not execute Related Links Miscellaneous Settings View...

Page 70: ...ystems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Related Links Embedded system management Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout ...

Page 71: ... to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exi...

Page 72: ...unched Launch Diagnostics BIOS Update File Explorer Reboot System Related Links Boot Manager PXE boot The Preboot Execution Environment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 72 ...

Page 73: ...ow the safety instructions that are shipped with your product CAUTION Operating the system without the system cover can result in component damage NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be populated always with either a component or w...

Page 74: ...ded only if your system includes a bezel Phillips 1 screwdriver Phillips 2 screwdriver T6 T8 T10 and T15 Torx screwdrivers Wrist grounding strap You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insulated coppe...

Page 75: ...f the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up and pull the left end of the bezel 4 Unhook the right end and remove the bezel Figure 14 Removing the optional front bezel 1 release latch 2 bezel lock 3 front bezel 75 ...

Page 76: ...ront bezel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key 76 ...

Page 77: ...Figure 16 Installing the optional front bezel 1 bezel lock 2 front bezel Figure 17 Installing the Quick Sync bezel 1 bezel lock 2 Quick Sync bezel 77 ...

Page 78: ...rals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 If installed remove the optional bezel For more information see the Removing the optional front bezel section Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back and the tabs on the system cover disengage f...

Page 79: ...cover Installing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down to move the system cover into the closed p...

Page 80: ...ssis 3 Rotate the latch release lock clockwise to the locked position Figure 19 Installing the system cover 1 system cover 2 latch 3 latch release lock Next steps 1 If removed install the bezel 2 Reconnect the peripherals and connect the system to the electrical outlet 3 Turn on the system including any attached peripherals Related Links Safety instructions Installing the optional front bezel 80 ...

Page 81: ...an assembly 6 2 processor 2 3 DIMMs 24 4 internal USB port 5 hard drive backplane back 6 vFlash media slot 7 hard drive 2 back 8 power supply unit 2 9 expansion card riser 3 10 network daughter card 11 expansion card riser 2 12 expansion card riser 1 13 hard drive backplane 81 ...

Page 82: ...ed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the syste...

Page 83: ...ed by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If applicable route the cables inside the system along the chassis wall and secure the cables by using the cable securing bracke...

Page 84: ...n You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions s...

Page 85: ... After working inside your system Installing the hard drive tray Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section NOTE Systems that support the internal hard drive tray support low profile heat sinks and do not support a cooling shroud Steps 1 Lift the hard drive tray handles to the...

Page 86: ...e carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service...

Page 87: ...ling a hard drive blank into a hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read an...

Page 88: ...AUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Fol...

Page 89: ... to disengage the hard drive from the backplane 3 Hold the hard drive carrier handle and lift the hard drive carrier out of the hard drive tray CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 If you are not replacing the hard drive immediately insert a hard drive blank in the empty hard drive slot NOTE Install the hard drive blanks in th...

Page 90: ...ly installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard ...

Page 91: ...roduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system sectio...

Page 92: ...dure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and f...

Page 93: ...ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive...

Page 94: ... the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty ...

Page 95: ...safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi...

Page 96: ... Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped...

Page 97: ... connector 6 3 fan release tab 6 4 cooling fan 6 5 cooling fan connector on the system board 6 Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Cooling fan assembly The cooling fan assembly is an essential part of a server s cooling system It ensures that the k...

Page 98: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Unlock the cooling fan assembly from the chassis by lifting the release levers 2 Lift the cooling fan assembly out of ...

Page 99: ...servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Ensure that the cables are correctly installed and retained by the cable retention bracket befor...

Page 100: ...inks Safety instructions Before working inside your system After working inside your system System memory The system supports DDR4 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs System memory holds the instructions that are executed by the processor NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1866 MT s 2133 MT s or 2400 MT s depending on...

Page 101: ...rs Your system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release tabs of the first socket are marked white the second socket black and the third socket green Figure 36 Memory socket locations Memory channels are organized as follows 101 ...

Page 102: ... any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules RDIMMs and LRDIMMs must not be mixed x4 and x8 DRAM based memory modules can be mixed For more information see the Mode specific guidelines section Up to three dual or single rank RDIMMs can be populated per channel Up to three LRDIMMs can be populated per channel regardless of...

Page 103: ...ports Single Device Data Correction SDDC only for memory modules that use x4 device width It does not impose any specific slot population requirements Memory sparing NOTE To use memory sparing this feature must be enabled in System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare ra...

Page 104: ...cessor configurations that follow the appropriate memory guidelines NOTE 1R 2R and 4R in the following tables indicate single dual and quad rank DIMMs respectively Table 38 Memory configurations single processor System capacity in GB DIMM size in GB Number of DIMMs DIMM rank organization and frequency DIMM slot population 4 4 1 1R x8 2400 MT s 1R x8 2133 MT s A1 8 4 2 1R x8 2400 MT s 1R x8 2133 MT...

Page 105: ...A6 A7 A8 A9 A10 A11 A12 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 A5 A6 A7 and A8 and 8 GB DIMMs must be installed in slots A9 and A11 Table 39 Memory configurations two processors System capacity in GB DIMM size in GB Number of DIMMs DIMM rank organization and frequency DIMM slot population 16 4 4 1R x8 2400 MT s 1R x8 2133 MT s A1 A2 B1 B2 32 4 8 1R x8 2400 MT s 1R x8 2133 MT s...

Page 106: ...16 12 2R x8 2400 MT s 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 192 8 24 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 16 12 2R x8 2400 MT s 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 256 16 16 2R x8 2400 MT s 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 384 16 24 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A1...

Page 107: ...ty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 If installed remove the cooling fan assembly For more information see Removing the cooling fan assembly section WARNING The memory modules a...

Page 108: ...bly After working inside your system Installing memory modules Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your war...

Page 109: ...he socket CAUTION Do not apply pressure at the center of the memory module apply pressure at both ends of the memory module evenly NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation 3 Press the memory module with your thumbs until the socket levers firmly click into place When the memory module is properly seated i...

Page 110: ...essor socket Removing a heat sink Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions WARNING The heat sink will be hot to touch Allow the heat sink to cool for some time after powering down the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Ke...

Page 111: ...roud Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Removing a processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi...

Page 112: ... processor to cool before removing it Steps 1 Release the open first socket lever near the unlock icon by pushing the lever down and out from under the tab 2 Release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward 3 Lower the open first socket release lever to lift the processor shield 4 Hold the tab on t...

Page 113: ...Figure 40 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 113 ...

Page 114: ...nstall the heat sink 3 Reinstall the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Removing the cooling shroud Removing a heat sink Installing a processor Installing a heat sink Installing the cooling shroud Installing an exp...

Page 115: ...iser WARNING The heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE If you are installing a single processor it must be i...

Page 116: ...ile booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 5 Run the system diagnostics to verify that the new processor operates correctly Related Links Safety instructions Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Removing an expansion card from the expansion card riser 1 Removing t...

Page 117: ...e processor socket NOTE The thermal grease syringe is intended for one time use only Dispose of the syringe after you use it Figure 42 Applying thermal grease on the top of the processor 1 processor 2 thermal grease 3 thermal grease syringe 3 Place the heat sink onto the processor 4 Tighten one of the four screws to secure the heat sink to the system board 5 Tighten the screw diagonally opposite t...

Page 118: ...due to its length Removing the PCIe card holder Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the full length PCIe card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as auth...

Page 119: ...rd holder Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Installing the PCIe card holder Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perfo...

Page 120: ...ctions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not co...

Page 121: ...rovides support to the installed cables The cable retention bracket also helps to prevent the cables from moving out of place which may result in loose connections and reduced air flow inside the server Removing the cable retention bracket Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system se...

Page 122: ...s to release it from the chassis 2 Lift the cable retention bracket out of the chassis Figure 48 Removing the cable retention bracket 1 alignment pin 2 2 tab 3 cable retention bracket Next steps 1 Install the cable retention bracket and reconnect all cables routed through the cable retention bracket 2 If removed install the PCIe card holder 3 If removed install the cooling shroud 4 Follow the proc...

Page 123: ...not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Align the cable retention bracket with the alignment pins on the chassis 2 Slide the cable retention bracket along the chassis wall until the tab clicks and locks the keyhole slots 3 Place all cables to be routed in the cable retention bracket Figure 49 Installing the cable retention bra...

Page 124: ...s as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working ...

Page 125: ... storage controller card holder Next steps 1 Install the expansion card riser 1 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing expansion card risers Installing expansion card risers Installing the cooling shroud After working inside yo...

Page 126: ...efore working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready Steps 1 Align the end of the integrated storage controller card with the controller card connector on the system board 2 Lower the connector side of the integrated storage controller card into the integrated storage controller card connector on the system...

Page 127: ...d storage controller card holder Next steps 1 Install the expansion card riser 1 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing expansion card risers Installing expansion card risers Installing the cooling shroud After working inside y...

Page 128: ...Processor 2 Low Profile Half Length x8 x16 4 2 Processor 2 Full Height Full Length x16 x16 5 2 Processor 1 Full Height Full Length x8 x16 6 3 alternate Processor 1 Full Height Full Length x16 x16 NOTE To use PCIe slots 1 through 4 on the risers 1 and 2 both the processors must be installed NOTE The expansion card slots are not hot swappable The following table provides guidelines for installing ex...

Page 129: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 When removing a card from riser 3 ensure that the PCIe holder latch is closed Steps 1 Disconnect any ...

Page 130: ...the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Installing an expansion card into the expansion card riser 2 or 3 Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow th...

Page 131: ...entation accompanying the card 2 Lift the expansion card latch and remove the filler bracket 3 Holding the card by its edges position the card so that the connector on the expansion card aligns with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Press the touch points to open the expansion card lo...

Page 132: ...your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card riser NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Press tab A and rotate the latch clockwise 2 Pres...

Page 133: ...ystem section Related Links Safety instructions Before working inside your system Removing expansion card risers Installing an expansion card into the expansion card riser 1 Installing expansion card risers After working inside your system Installing an expansion card into the expansion card riser 1 Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the...

Page 134: ... instructions see the documentation accompanying the card 2 Press tab A and rotate the latch clockwise 3 Press tab B and rotate the latch down 4 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector 5 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 6 Close the latches of tab A ...

Page 135: ...e repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before ...

Page 136: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps To install the riser 1...

Page 137: ...y Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove any expansion card installed on risers 2 and 3 NOTE The expansion card riser 1 can be used only when both the pr...

Page 138: ...ard riser 1 cage 2 expansion card riser 1 3 riser guide back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front Figure 59 Identifying connectors on the expansion card riser 1 1 expansion card slot 1 2 expansion card slot 2 138 ...

Page 139: ... expansion card slot 3 Figure 60 Removing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 139 ...

Page 140: ... connectors on the expansion card riser 2 1 expansion card slot 4 2 expansion card slot 5 3 power connector for GPU cards Figure 62 Removing the expansion card riser 3 1 riser guide front 2 power connector for GPU cards 140 ...

Page 141: ... expansion card slot 7 3 power connector for GPU cards Figure 64 Identifying connectors on the expansion card riser 3 alternate 1 expansion card slot 6 2 power connector for GPU cards Next steps 1 If removed install an expansion card on the riser 2 If applicable replace the expansion card riser 3 Follow the procedure listed in the After working inside your system section 141 ...

Page 142: ...g inside your system section 3 If removed install the expansion card s into the expansion card riser 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell ...

Page 143: ...re 65 Installing the expansion card riser 1 1 expansion card riser 1 cage 2 expansion card riser 1 3 riser guide back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front 143 ...

Page 144: ...Figure 66 Installing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 144 ...

Page 145: ...cumentation for the card Internal dual SD module optional The Internal Dual SD module IDSDM provides you with a redundant SD card solution You can configure the IDSDM for storage or as the OS boot partition The IDSDM card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots and provides redundancy NOTE When the Redundancy option i...

Page 146: ...orking inside your system section Related Links Safety instructions Before working inside your system After working inside your system Installing an internal SD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technic...

Page 147: ... due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the SD cards NOTE Temporarily label each SD card with its correspondin...

Page 148: ... following table describes the IDSDM indicator codes Table 42 IDSDM indicator codes Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed D Amber Indicates that the card is offline has failed or is write protected 148 ...

Page 149: ...mple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Befo...

Page 150: ...nnector Next steps 1 Install the SD cards NOTE Re install the SD cards into the same slots based on the labels you had marked on the cards during removal 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Installing an internal SD card After working inside your system 150 ...

Page 151: ...epairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Lo...

Page 152: ... 2 If removed install the expansion card s on the expansion card riser 2 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Installing an expansion card into the expansion card riser 2 or 3 Installing the network daughter card After working insi...

Page 153: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Orient the network daughter card NDC so that the Ethernet connectors fit through the slot in the back panel 2 Align the cap...

Page 154: ...ext steps 1 If applicable install the expansion card s in the expansion card riser 2 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Installing an expansion card into the expansion card riser 2 or 3 After working inside your system 154 ...

Page 155: ...y be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines l...

Page 156: ...lled Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service an...

Page 157: ...securing tabs 4 Press the battery into the connector until it snaps into place Figure 75 Installing the system battery 1 system battery 2 system battery slot Next steps 1 Install the cooling shroud 2 Follow the procedure listed in the After working inside your system section 3 While booting press F2 to enter System Setup and ensure the battery is operating properly 4 Enter the correct time and dat...

Page 158: ...ificantly reduces the power overhead associated with power supply redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state re...

Page 159: ...iguration Remove the PSU blank only if you are installing a second PSU Figure 76 Removing the PSU blank 1 PSU blank 2 PSU bay Installing the power supply unit blank Install the power supply unit PSU blank only in the second PSU bay Align the PSU blank with the PSU bay and push it into the chassis until it clicks into place 159 ...

Page 160: ...y instructions that are shipped with your product CAUTION The system needs one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the power supply unit PSU removal For information about the cable management arm see...

Page 161: ...dant power supply units PSUs ensure that both the PSUs are of the same type and have the same maximum output power 3 If installed remove the PSU blank Steps 1 Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm relatch it For information about the cable management arm see the rack documentation of yo...

Page 162: ...ructions that came with the product CAUTION Wire the unit with copper only unless otherwise specified use only 10 American Wire Gauge AWG wire rated minimum 90 ºC for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating CAUTION Connect the equipment to a 48 60 V DC supply source that is electrically iso...

Page 163: ...g to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product Steps 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of co...

Page 164: ...ranty Read and follow all safety instructions that came with the product Steps 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of ...

Page 165: ...res 1 DC wire RTN 2 DC power connector 3 captive screw 2 4 rubber cap 5 DC power socket 6 DC wire 48 V Figure 83 Removing the DC Input Power Wires 1 wire RTN 2 DC power connector 3 captive screw 2 4 rubber cap 5 DC power socket 6 wire 48 V 165 ...

Page 166: ...The system needs one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the rack documentation of your system Steps 1 Disconnect the power wir...

Page 167: ... PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Steps 1 Slide the PSU into the chassis until the PSU is fully seated and the release latch snaps into place NOTE If you have unlatched the cable management arm relatch it For information about the cable management arm see the system s rack documentation 2 Connec...

Page 168: ... access the encrypted data on your hard drives CAUTION Do not attempt to remove the TPM plug in module from the system board Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Follow the safety ...

Page 169: ... not lift the system board by holding a memory module processor or other components 2 Hold the system board holder lift the blue release pin lift the system board and then slide it toward the front of the chassis Sliding the system board toward the front of the chassis disengages the connectors from the back of the chassis slots 3 Lift the system board out of the chassis 169 ...

Page 170: ...system board holder Next steps 1 Install the system board 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing the cooling fan assembly 170 ...

Page 171: ...e working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instruc...

Page 172: ... see the Installing the Trusted Platform Module section For more information on the TPM see the Trusted Platform Module section NOTE The TPM plug in module is attached to the system board and cannot be removed A replacement TPM plug in module will be provided for all system board replacements where a TPM plug in module was installed 2 Replace the following a Cable retention bracket 172 ...

Page 173: ... you a Use the Easy Restore feature to restore the Service Tag For more information see the Easy restore section b If the Service Tag is not backed up in the backup flash device enter the system Service Tag manually For more information see the Entering the system Service Tag section c Update the BIOS and iDRAC versions d Re enable the Trusted Platform Module TPM For more information see the Re en...

Page 174: ... the license and the UEFI Diagnostics version 2 Perform one of the following steps Press Y to restore the Service Tag license and diagnostics information Press N to navigate to the Dell Lifecycle Controller based restore options Press F10 to restore data from a previously created Hardware Server Profile After the restore process is complete BIOS prompts to restore the system configuration data 3 P...

Page 175: ...side your system section Steps 1 Locate the Trusted Platform Module TPM connector on the system board NOTE To locate the TPM connector on the system board see the System board connectors section 2 Align the edge connectors on the TPM with the slot on the TPM connector 3 Insert the TPM into the TPM connector such that the plastic bolt aligns with the slot on the system board 4 Press the plastic bol...

Page 176: ...the correct drive class will enable the critical areas of quality functionality performance and reliability to be optimized for the target implementation NOTE Do not mix enterprise class hard drives with entry hard drives Choosing the right drive type depends on the usage pattern Improper use of entry hard drives workload rating exceeds 55TB year will lead to significant risk and increase the driv...

Page 177: ...h the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the bezel Steps Press the release button and slide the hard drive blank out of the hard drive slot Figure 89 Removing a 2 5 inch hard drive blank 1 hard drive blank 2 release button Re...

Page 178: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive b...

Page 179: ...lank rear Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section Steps Insert the hard drive blank into the hard drive slot until it clicks into place Figure 92 Installing a 2 5 inch hard drive blank rear Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions 179 ...

Page 180: ...ve hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Press the release button and slide the blank out of the hard drive slot Figure 93 Removing a 3 5 inch hard drive blank 1 hard drive blank 2 release button Next steps If applicable install the front bezel Related Links Safety instructions Removing the o...

Page 181: ... system section 3 If applicable remove the bezel 4 If applicable remove the system cover to remove hot swappable drives inside your system 5 Using the management software prepare the hard drive for removal If the hard drive is online the green activity or fault indicator flashes while the drive is turning off When the hard drive indicators are off the hard drive is ready for removal For more infor...

Page 182: ...rier 3 hard drive or SSD carrier handle Figure 96 Removing a 1 8 inch hot swappable uSATA SSD carrier 1 release button 2 SSD carrier 3 SSD carrier handle Related Links Safety instructions Before working inside your system Removing the optional front bezel Installing the optional front bezel 182 ...

Page 183: ... drives in the same RAID volume is not supported CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive...

Page 184: ...h hard drive blank Removing a 2 5 inch hard drive blank Installing a hard drive into a hard drive carrier Removing a hard drive from a hard drive carrier Prerequisites 1 Keep the Phillips 1 screwdriver handy 2 Remove the hard drive carrier from the system Steps 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive out of the hard drive carrier 184 ...

Page 185: ...d in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier 2 Align t...

Page 186: ...e Safety instructions section 2 If installed remove the front bezel CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed Steps Press the release button and slide the hard drive blank out of the hard drive slot Figure 101 Removing a 1 8 inch hard drive blank 1 hard drive blank 2 release button Next steps If applicable install the front bezel 186...

Page 187: ...into place Next steps If applicable install the front bezel Figure 102 Installing a 1 8 inch hard drive blank 1 hard drive blank Related Links Safety instructions Removing the optional front bezel Installing the optional front bezel Removing a 1 8 inch hard drive from a hard drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Remove the hard drive...

Page 188: ...hooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps Insert the hard drive into the hard drive carrier with the connector end of the hard drive tow...

Page 189: ...plit mode 8 and 16 drives split mode 16 and 8 drives split mode and 20 and 4 drives split mode or 2 5 inch x24 SAS SATA which includes 2 5 inch x4 Dell PowerEdge Express Flash PCIe SSD backplane and 2 5 inch x2 SAS SATA backplane back or 2 5 inch x24 SAS SATA which includes 2 5 inch x4 Dell PowerEdge Express Flash PCIe SSD backplane or 3 5 inch x12 SAS SATA backplane or 3 5 inch x12 SAS SATA backp...

Page 190: ... safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Steps 1 Disconnect the SAS SATA data signal and power cable s from ...

Page 191: ...able 3 backplane power cable 4 hard drive backplane expander 5 backplane signal cable 6 hard drive backplane assembly 7 backplane power cable 8 mini SAS cable connector 2 9 SAS cable 3 10 control panel cable 11 USB cable 12 right ear control panel flex cable 13 hard drive backplane connectors 24 191 ...

Page 192: ...diagram 2 5 Inch x24 SAS SATA backplane option 1 1 hard drive backplane expander 2 backplane signal connector 0 3 backplane signal connector 1 4 system board 5 integrated storage controller card 6 hard drive backplane 192 ...

Page 193: ...ram 2 5 Inch x24 SAS SATA backplane option 2 1 hard drive backplane expander 2 hard drive backplane 3 backplane signal connector 1 4 system board 5 integrated storage controller card 6 SAS A1 connector 7 SAS B1 connector 193 ...

Page 194: ... x24 SAS SATA backplane option 3 1 hard drive backplane expander 2 hard drive backplane 3 system board 4 backplane signal connector 0 5 backplane signal connector 1 6 SSD PCIe SSD controller card 7 integrated storage controller card 194 ...

Page 195: ...b 2 2 SAS cable A2 3 SAS cable A1 4 left ear control panel cable 5 backplane signal cable 6 backplane power cable 2 7 SAS cable A0 B0 8 USB cable 9 control panel cable 10 right ear control panel flex cable 11 hard drive backplane 12 hard drive backplane connector 12 195 ...

Page 196: ...ure 110 Cabling diagram 3 5 inch x12 SAS SATA backplane option 1 1 hard drive backplane 2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 integrated storage controller card 196 ...

Page 197: ... inch x12 SAS SATA backplane option 2 1 hard drive backplane 2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 hard drive mid plane 6 integrated storage controller card 7 backplane signal connector 2 197 ...

Page 198: ... signal cable 5 control panel cable 6 backplane power cable 7 USB cable 8 mini SAS connector 2 9 SAS cable 2 10 right ear control panel flex cable 11 hard drive backplane assembly 12 hard drive backplane expander 13 control panel connector 14 backplane power connector 15 SAS A2 connector 16 hard drive backplane connector 18 198 ...

Page 199: ...or 0 4 backplane signal connector 1 5 integrated storage controller card 6 hard drive backplane Next steps 1 Install the hard drive backplane 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system Removing a hot swappable hard drive or SSD 199 ...

Page 200: ...y perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the control panel flex cable do not bend the control ...

Page 201: ...cable 3 backplane power cable 4 hard drive backplane expander 5 backplane signal cable 6 hard drive backplane assembly 7 backplane power cable 8 mini SAS cable connector 2 9 SAS cable 3 10 control panel cable 11 USB cable 12 right ear control panel flex cable 13 hard drive backplane connectors 24 201 ...

Page 202: ...ab 2 2 SAS cable A2 3 SAS cable A1 4 left ear control panel cable 5 backplane signal cable 6 backplane power cable 2 7 SAS cable A0 B0 8 USB cable 9 control panel cable 10 right ear control panel flex cable 11 hard drive backplane 12 hard drive backplane connector 12 202 ...

Page 203: ...l panel cable 6 backplane power cable 7 USB cable 8 mini SAS connector 2 9 SAS cable 2 10 right ear control panel flex cable 11 hard drive backplane assembly 12 hard drive backplane expander 13 control panel connector 14 backplane power connector 15 SAS A2 connector 16 hard drive backplane connector 18 Next steps 1 Replace the cooling fan assembly 203 ...

Page 204: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to...

Page 205: ...ated Links Safety instructions Before working inside your system Removing a hot swappable hard drive or SSD After working inside your system Installing the optional hard drive backplane rear Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 205 ...

Page 206: ... product Steps 1 Align the notches on the backplane with the notches on the chassis 2 Lift the release pin and slide the backplane toward the back of the chassis until firmly seated 3 Release the release pin to lock the backplane to the chassis 4 Reconnect all the cables to the backplane Figure 118 Installing the optional 2 5 inch x2 hard drive backplane 1 SAS cable 2 release pin 3 hard drive conn...

Page 207: ...troller User s Guide at Dell com idracmanuals Replacing an optional SD vFlash media card 1 Locate the SD vFlash media slot on the system The SD vFlash media card is located on the back panel of the system 2 To remove the SD vFlash media card push the card inward to release it and pull the card from the card slot Figure 119 Removing the SD vFlash media card 1 SD vFlash media card 2 SD vFlash media ...

Page 208: ...ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Remove the screw securing the vFlas...

Page 209: ...nes listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 1 screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppor...

Page 210: ...1 cable 2 screw 3 vFlash media unit 4 vFlash media slot 5 standoff Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Control panel assembly Removing the control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow...

Page 211: ...removing the control panel cable as it can damage the connectors Steps 1 Disconnect the control panel cable from the hard drive backplane by pulling on the plastic pull tab 2 Remove the screws that secure the control panel to the chassis 3 Fold the plastic pull tab close to the connector 4 Pull out the control panel cable as you guide the connector and the plastic pull tab through the channel on t...

Page 212: ...tation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Fold the PPID label around the cable 2 Fold the pull tab close to the connector and guide the connector and pull tab into the channel 3 Push the cable until...

Page 213: ...lines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the T15 Torx screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppor...

Page 214: ...n 2 Disconnect the I O cable from the backplane 3 Remove the screws securing the I O panel to the chassis 4 Pull out the I O panel cable through the channel on the chassis Figure 125 Removing the I O panel 1 I O panel cable 2 hard drive backplane 3 screw 3 4 I O panel 5 chassis Next steps 1 Replace the I O panel 2 Follow the procedure listed in the After working inside your system section Related ...

Page 215: ... the safety instructions that are shipped with your product Steps 1 Fold the PPID label around the cable 2 Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on the hard drive backplane 3 If locked rotate the locking tab on the I O cable conne...

Page 216: ...able 2 hard drive backplane 3 screw 3 4 I O panel 5 chassis Next steps Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 216 ...

Page 217: ...thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System Dia...

Page 218: ...tus information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebo...

Page 219: ...umper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 Related Links Disabling a forgotten password 219 ...

Page 220: ...iption 1 J_BP_SIG1 Backplane signal connector 1 2 J_PS_2 PSU 2 connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_BP0 Backplane power connector 0 5 J_SATA_CD Optical drive SATA connector 6 J_SATA_TBU Tape backup unit SATA connector 7 J_TBU Tape backup unit power connector 8 J_PS_1 PSU 1 connector 9 J_IDSDM Internal dual SD module connector 220 ...

Page 221: ...zel connector 24 J_RISER_3BX Riser 3 connector 25 J_SATA_B Internal SAS connector 26 J_STORAGE Mini PERC connector 27 J_USB_INT Internal USB port 28 J_SATA_A Internal SAS connector 29 BAT Battery connector 30 CPU 2 Processor 2 socket 31 J_BP3 Backplane power connector 3 32 B10 B6 B2 B9 B5 B1 Memory module sockets 33 J_BP_SIG2 Backplane signal connector 2 34 J_FAN2U_6 Cooling fan connector 35 J_FAN...

Page 222: ... system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must ...

Page 223: ... this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Trouble...

Page 224: ... step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Check if USB 3 0 is enab...

Page 225: ...s default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troubleshooting fails see the Getting help section Related Links Getting help Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration see the Integrated Dell Remote Access...

Page 226: ...ck the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation If the problem persists use another connector on the switch or hub 4 Ensure that the appro...

Page 227: ...power supply unit s optical drive hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if installed expansion cards cooling fan assembly if installed cooling fans memory modules processor s and heat sink s system board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 I...

Page 228: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related Links Getting help Using system diagnostics Troubleshooting the system battery Prer...

Page 229: ...tructions that are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose pow...

Page 230: ...is not obstructed A cooling fan is not removed or has not failed The expansion card installation guidelines have been followed Additional cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level required or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRA...

Page 231: ...hat are shipped with your product Steps 1 If the system is operational run the appropriate system diagnostic test See the Using system diagnostics section for the available diagnostic tests If the diagnostic tests indicate a fault follow the corrective actions provided by the diagnostic tests 2 If the system is not operational turn off the system and attached peripherals and unplug the system from...

Page 232: ...problem persists see the Getting help section Related Links Getting help Using system diagnostics Troubleshooting an internal USB key Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due...

Page 233: ...the failed SD card with a new SD card 5 Install the system cover 6 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 7 Enter System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are set to the needed modes Verify that the correct SD slot is set as Primary SD Card 8 Check if the SD card is functioning prop...

Page 234: ...hnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE When troubleshooting a SAS or PERC controller see the d...

Page 235: ...that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE When troubleshooting an expansion card you also have to see the documentation for your operating system and the expansion card Steps 1 Run the appropriate diagnostic test See the Using system diagnostics section 2 Turn off the system and attached peripheral...

Page 236: ...nd follow the safety instructions that are shipped with your product Steps 1 Run the appropriate diagnostics test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and heat sink are properly installed 5 Install the system cover 6 Run the appropriate diagn...

Page 237: ...plication Diagnostic messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system For more information about system diagnostics see the Using System Diagnostics section Alert messages The systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and ...

Page 238: ...categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support...

Page 239: ... in the Quick Resource Locator section Quick Resource Locator for PowerEdge R730 and R730xd systems Removal topic Related video Removing the system cover http www Dell com QRL Server PER730 Cover Removing a cooling fan http www Dell com QRL Server PER730 Fans Removing the cooling fan assembly http www Dell com QRL Server PER730 Fans Removing memory modules http www Dell com QRL Server PER730 DIMMs...

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