Dell PowerEdge R530xd Owner'S Manual Download Page 7

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

.................................................................................................141

Troubleshooting power supply units

................................................................................................141

Troubleshooting power source problems

........................................................................................141

Power supply unit problems

.............................................................................................................142

Troubleshooting cooling problems

..................................................................................................142

Troubleshooting cooling fans

.......................................................................................................... 143

Troubleshooting system memory

.................................................................................................... 143

Troubleshooting an internal USB key

...............................................................................................144

Troubleshooting an SD card

.............................................................................................................145

Troubleshooting a hard drive

........................................................................................................... 146

Troubleshooting a storage controller

.............................................................................................. 146

Troubleshooting expansion cards

.................................................................................................... 147

Troubleshooting processors

.............................................................................................................148

System messages

.............................................................................................................................. 148

Warning messages

...................................................................................................................... 148

Diagnostic messages

...................................................................................................................149

Alert messages

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6 Using system diagnostics................................................................................150

Dell embedded system diagnostics

..................................................................................................150

When to use the embedded system diagnostics

.......................................................................150

Running the Embedded System Diagnostics

.............................................................................150

System diagnostics controls

........................................................................................................151

7 Jumpers and connectors.................................................................................152

System board jumper settings

.......................................................................................................... 152

System board connectors

.................................................................................................................153

Disabling a forgotten password

........................................................................................................154

8 Technical specifications..................................................................................156

9 Getting help.......................................................................................................162

Contacting Dell

................................................................................................................................. 162

Locating your system Service Tag

....................................................................................................162

Quick Resource Locator (QRL)

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Summary of Contents for PowerEdge R530xd

Page 1: ...Dell PowerEdge R530xd Owner s Manual Regulatory Model E29S Series Regulatory Type E29S002 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...nfiguring the iDRAC IP address 21 Logging in to iDRAC 22 Methods of installing the operating system 22 Managing your system remotely 22 Downloading drivers and firmware 23 3 Pre operating system management applications 24 Navigation keys 24 About System Setup 25 Entering system setup 25 System Setup Main Menu 25 System BIOS screen 25 System Information screen 26 Memory Settings screen 27 Processor...

Page 4: ... your system 42 After working inside your system 42 Recommended tools 43 Front bezel optional 43 Removing the front bezel 43 Installing the front bezel 44 Removing and installing the system cover 44 Removing the system cover 45 Installing the system cover 46 Inside the system 46 Cooling shroud 48 Removing the cooling shroud 49 Installing the cooling shroud 50 Intrusion switch 50 Removing the intru...

Page 5: ...ing a cooling fan 77 Internal USB memory key optional 78 Replacing the internal USB key 78 Expansion cards and expansion card riser optional 79 Expansion card installation guidelines 80 Removing an expansion card from the system board 81 Installing an expansion card on the system board 83 Removing the optional dual riser module 83 Installing the optional dual riser module 84 Removing the internal ...

Page 6: ...g the hard drive backplane 122 Installing the hard drive backplane 126 Control panel and I O module 127 Removing the control panel 127 Installing the control panel 128 Removing the I O panel 129 Installing the I O panel 130 System board 131 Removing the system board 131 Installing the system board 133 Restoring the Service Tag using the Easy Restore feature 135 Entering the system Service Tag usin...

Page 7: ...ooting a storage controller 146 Troubleshooting expansion cards 147 Troubleshooting processors 148 System messages 148 Warning messages 148 Diagnostic messages 149 Alert messages 149 6 Using system diagnostics 150 Dell embedded system diagnostics 150 When to use the embedded system diagnostics 150 Running the Embedded System Diagnostics 150 System diagnostics controls 151 7 Jumpers and connectors ...

Page 8: ... up to display error status For more information see Diagnostic indicators 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system ...

Page 9: ...ier hot swappable hard drives 7 USB management port iDRAC Direct Enables you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals The USB management port is USB 2 0 compliant 8 iDRAC Direct LED indicator The indicator lights up to display error status 9 Video co...

Page 10: ...for the specific issue If it is due to a problem with the power supply check the LED on the power supply Re seat the power supply by removing and reinstalling it If the problem persists see Getting help Temper ature indicato r The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist...

Page 11: ...ndicator pattern RAID only Condition Blinks green two times per second Identifying the drive or preparing for removal OFF Drive ready for insertion or removal NOTE The drive status indicator remains OFF until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and OFF Predicted drive failure Blinks amber fo...

Page 12: ...en configuring iDRAC Direct by using the management port USB XML Import Convention iDRAC Direct LED indicator pattern Condition A Green Lights green for a minimum of 2 seconds at the beginning and end of a file transfer B Flashing green Indicates file transfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be r...

Page 13: ...er module Item Indicator button or connector Icon Description 1 Serial connector Enables you to connects a serial device to the system 2 vFlash media card slot Optional Enables you to insert a vFlash media card 3 iDRAC port Optional Dedicated management port for the iDRAC Ports Card 4 PCIe expansion card retainer PCIe card lock 5 Redundant Power Supply Unit 2 AC 495 W EPP 750 W EPP or 1100 W EPP O...

Page 14: ...T press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in System Setup press and hold the System Identification button for more than 15 seconds 10 USB connector Connects USB devices to the system This port is USB 3 0 compliant 11 USB connector Connects USB devices to the system This port is USB 2 0 compliant 12 Video connecto...

Page 15: ...ation button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back blink until one of the buttons is pushed again Press to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more tha...

Page 16: ...ed 1 Gbps C Link indicator is yellow The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is blinking green Network data is being sent or received Power supply unit indicator codes Power indicator codes for AC and DC redundant power supply unit Each AC power supply unit PSU has an illuminated translucent handle and each DC PSU when available has an LED t...

Page 17: ... controller See Dell Lifecycle Controller User s Guide at dell com esmmanuals C Flashes green and turns off When hot adding a PSU the handle of the new power supply unit flashes green five times at 4 Hz rate and turns off This indicates that the new PSU is mismatched with the PSU that is installed in terms of efficiency feature set health status and supported voltage Use a PSU that matches the cap...

Page 18: ...wer down the system CAUTION AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power CAUTIO...

Page 19: ...be of the same type and have the same maximum output power CAUTION Combining AC and DC power supplies is not supported and triggers a mismatch D Not lit Power is not connected Documentation matrix The documentation matrix provides information on documents that you can refer to for setting up and managing your system To Refer to Install your system into a rack Rack documentation included with your ...

Page 20: ...s Guide at dell com openmanagemanuals Know the features of the storage controller cards deploy the cards and manage the storage subsystem Storage controller documentation at dell com storagecontrollermanuals Check the event and error messages generated by the system firmware and agents that monitor system components Dell Event and Error Messages Reference Guide at dell com esmmanuals Quick Resourc...

Page 21: ...roller iDRAC IP address by using one of the following interfaces iDRAC Settings utility Lifecycle Controller Dell OpenManage Deployment Toolkit Server LCD panel You can use the default iDRAC IP address 192 168 0 120 to configure the initial network settings including setting up DHCP or a static IP for iDRAC You can configure iDRAC IP address by using the following interfaces NOTE Make sure that yo...

Page 22: ...d operating system on the system by using one of the following methods Dell Systems Management Tools and Documentation media See the operating system documentation at Dell com operatingsystemmanuals Dell Lifecycle Controller See the Lifecycle Controller documentation at Dell com esmmanuals Dell OpenManage Deployment Toolkit See the OpenManage documentation at Dell com openmanagemanuals For informa...

Page 23: ...e Tag of your system in the Service Tag or Express Service Code field NOTE If you do not have the Service Tag select Automatically detect my Service Tag for me to allow the system to automatically detect your Service Tag or select Choose from a list of all Dell products to select your product from the Product Selection page 3 Click Get drivers and downloads The drivers that are applicable to your ...

Page 24: ...iption Page Up Moves to the previous screen Page Down Moves to the next screen Up arrow Moves to the previous field Down arrow Moves to the next field Enter Enables you to type a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE This feature is applicable for the standard grap...

Page 25: ...and try again System Setup Main Menu Option Description System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure iDRAC settings The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters by using UEFI You can enable or disable various iDRAC parameters by using the iDRAC Settings utility For more information about this utility see the I...

Page 26: ...ns to configure the system security settings such as system password setup password It also enables or disables support for the power and NMI buttons on the system Miscellaneous Settings Displays options to change the system date time and so on System Information screen You can use the System Information screen to view system properties such as Service Tag system model and the BIOS version To view...

Page 27: ...your system Node Interleaving Specifies if Non Uniform Memory architecture NUMA is supported If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Snoop Mode Specifies the Snoop Mode options Snoop Mode options available ar...

Page 28: ...IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Logical Processor Idling Enables or disables the operating system capability to put logical processors in the idling state in order to reduce power consumption By default the option is set to Disabled Configurable TDP Allows reconfiguration of Thermal Design Power TDP t...

Page 29: ...enables support Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port B Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Se...

Page 30: ...Sequence This option is not enabled for UEFI Boot Mode Boot Option Settings Configures the boot sequence and the boot devices Network Settings screen You can use the Network Settings screen to modify PXE device settings Network Settings are only available in UEFI boot mode BIOS does not control network settings in the BIOS boot mode For BIOS boot mode the network settings are handled by the networ...

Page 31: ...ler Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled If the Embedded Video Controller is the only display capability in the system that is no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is Disabled Current State of Embe...

Page 32: ...y SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Therefore loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1 Ext...

Page 33: ...of the system memory You can select Maximum Performance Maximum Reliability or a specific speed Turbo Boost Enables or disables the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Energy Efficient Turbo Enables or disables the Energy Efficient Turbo Energy Efficient Turbo EET is a mode of operation where a processor s core frequency is adjusted within t...

Page 34: ...rformance System Security Settings screen You can use the System Security screen to perform specific functions such as setting the system password setup password and disabling the power button To view the System Security screen click System Setup Main Menu System BIOS System Security Settings Menu Item Description Intel AES NI Improves the speed of applications by performing encryption and decrypt...

Page 35: ...e BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is set to Custom the BIOS uses the user defined key and certificates Secure Boot policy is set to Standard by default Secure Boot Policy Summary Displays the list of certificates and hashes that secure boot uses to authenticate images Secure Boot Custom Policy Settings screen Secure B...

Page 36: ... for UEFI boot mode You cannot set this to Enabled if UEFI Secure Boot mode is enabled About Boot Manager Boot Manager enables you to add delete and arrange boot options You can also access System Setup and boot options without restarting the system Entering Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities 1 Turn on or restart your system 2 Press F11...

Page 37: ...keys to move the device down or up in the order 4 Click Exit and then click Yes to save the settings on exit Choosing the system boot mode System Setup enables you to specify one of the following boot modes for installing your operating system BIOS boot mode the default is the standard BIOS level boot interface Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interfa...

Page 38: ...een is displayed 3 On the System BIOS screen select System Security and press Enter The System Security screen is displayed 4 On the System Security screen verify that Password Status is Unlocked 5 Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the n...

Page 39: ...d Prerequisites Ensure that the Password jumper is set to enabled and the Password Status is set to Unlocked before attempting to delete or change the existing System password or Setup password You cannot delete or change an existing System password or Setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediately after a power on or restart 2 In System S...

Page 40: ...ycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller config...

Page 41: ... to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Fan Speed Offset NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Fan Speed Offset fields 4 Click Back Finish Yes 41 ...

Page 42: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system must be populated at all times with either...

Page 43: ...rx screwdriver The following tools are required for assembling the cables for a DC power supply unit PSU AMP 90871 1 or Tyco Electronics 58433 3 or equivalent hand crimping tool Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front bezel optional Removing the front bezel ...

Page 44: ...self WARNING Installing or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Page 45: ...sition 2 Lift the latch and slide the cover back The system cover slides back and the tabs on the system cover disengages from the slots on the chassis 3 Hold the cover on both sides and lift the cover away from the system Figure 10 Opening and closing the system 1 latch release lock 2 system cover 3 system Next steps 1 Install the system cover 2 Follow the procedure listed in After working inside...

Page 46: ... listed in After working inside your system Related Tasks Installing the front bezel Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell ...

Page 47: ...1 Inside the system with internal PERC riser 1 hard drive backplane 2 cooling fan 6 3 internal hard drive module 4 power interposer board 5 power supply 6 processor 2 7 internal PERC riser 8 intrusion switch 47 ...

Page 48: ... riser module and internal PERC riser 1 hard drive backplane 2 cooling fan 6 3 internal hard drive module 4 power interposer board 5 power supply 6 dual riser module 7 processor 2 8 internal PERC riser 9 intrusion switch Cooling shroud 48 ...

Page 49: ...on card latch on the cooling shroud to release the full length card 4 If installed remove the expansion card riser CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Steps By holding the sides of the cooling shroud lift the cooling shroud away from the system Figure 13 Removing and installing ...

Page 50: ...ns 2 Follow the procedure listed in Before working inside your system Steps 1 Align the tabs on the cooling shroud with the securing holes at the back of the chassis 2 Lower the cooling shroud into the chassis until it is firmly seated Next steps 1 Install the optional PCIe expansion card riser 2 If disconnected reconnect thecables to the expansion card s 3 If required open the expansion card latc...

Page 51: ...e intrusion switch Install the cooling shroud Related Tasks Removing the cooling shroud Installing the intrusion switch Installing the cooling shroud Installing the intrusion switch Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online ...

Page 52: ...MegaTransfers per second Memory bus operating frequency can be 2133 MT s 1866 MT s 1600 MT s or 1333 MT s depending on DIMM type RDIMM or LRDIMM Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 16 memory sockets split into four sets of four ...

Page 53: ...and A5 channel 1 slots A2 and A6 channel 2 slots A3 and A7 channel 3 slots A4 and A8 Processor 2 channel 0 slot B1 and B5 channel 1 slot B2 and B6 channel 2 slot B3 and B7 channel 3 slot B4 and B8 The following table shows the memory populations and operating frequencies for the supported configurations 53 ...

Page 54: ...rocessor configuration the memory configuration for each processor should be identical through the first eight slots For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on Memory modules of different capacities can be mixed provided other memory population rules are followed for example 4 GB and 8 GB memory modules can be mixed Mixing of more than t...

Page 55: ...tem memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank memory modules the available system memory is 3 4 ranks channel 16 memory modules 4 GB 48 GB and not 16 memory modules 4 GB 64 GB NOTE Memory sparing does not offer protection against a multi bit uncorrectable error NOTE Both Advanced ECC Lockste...

Page 56: ...2 2 2R x4 2133MT s A1 A2 96 16 6 2R x4 2133MT s A1 A2 A3 A4 A5 A6 32 3 2R x4 2133MT s A1 A2 A3 128 16 8 2R x4 2133MT s A1 A2 A3 A4 A5 A6 A7 A8 32 4 2R x4 2133MT s A1 A2 A3 A4 192 32 6 2R x4 2133MT s A1 A2 A3 A4 A5 A6 256 32 8 2R x4 2133MT s A1 A2 A3 A4 A5 A6 A7 A8 Table 2 Memory configurations two processors System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency...

Page 57: ...s A1 B1 96 8 12 2R x8 2133MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 16 6 2R x4 2133MT s A1 A2 A3 B1 B2 B3 112 8 14 2R x8 2133MT s A1 A2 A3 A4 A5 A6 A7 B1 B2 B3 B4 B5 B6 B7 128 8 16 2R x8 2133MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 8 2R x4 2133MT s A1 A2 A3 A4 B1 B2 B3 B4 32 4 2R x4 2133MT s A1 A2 B1 B2 192 16 12 2R x4 2133MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 32 6 2R x4 2133MT s ...

Page 58: ...If open close the expansion card latch on the cooling shroud to release the full length card 4 If connected disconnect the cables from expansion card s 5 If installed remove the expansion card riser WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and av...

Page 59: ... expansion card s 4 Reinstall the cooling shroud 5 If closed open the expansion card latch on the cooling shroud to support the full length expansion card 6 Follow the procedure listed in After working inside your system Related Tasks Removing the optional dual riser module Removing an expansion card from the dual riser module Removing the cooling shroud Installing memory modules Installing an exp...

Page 60: ...nents or metallic contacts on the memory module Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts 2 If a memory module or a memory module blank is installed in the socket remove it NOTE Retain the removed memory module blank s for future use CAUTION To prevent da...

Page 61: ...ur system 4 Press F2 to enter System Setup and check the System Memory setting The system should have already changed the value to reflect the installed memory 5 If the value is incorrect one or more of the memory modules may not be installed properly Repeat steps 2 and 3 of Removing a memory module procedure checking to ensure that the memory modules are firmly seated in their sockets 6 Run the s...

Page 62: ...er Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with...

Page 63: ...directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 If applicable remove the front bezel CAUTION Use only hard drives that have been tested and approved for use with the hard drive backpla...

Page 64: ...hard drive carrier handle to lock the hard drive in place Next steps Install the optional front bezel 1 Follow the procedure listed in After working inside your system 2 Install the optional front bezel Related Tasks Removing the front bezel Installing a hot swap hard drive Installing the front bezel Removing a 3 5 inch hard drive blank Prerequisites CAUTION Many repairs may only be done by a cert...

Page 65: ...t bezel Installing a 3 5 inch hard drive blank Prerequisites 1 Ensure that you read the Safety instructions 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot and push the hard drive blank into the slot until the release button clicks into place Next steps If removed install the front bezel Related Tasks Removing the front bezel Installing the front be...

Page 66: ... carrier Steps 1 Remove the screws from the side of the 3 5 inch hard drive adapter 2 Remove the hard drive from the hard drive adapter Installing a 2 5 inch hard drive into a 3 5 inch hard drive adapter Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as d...

Page 67: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 En...

Page 68: ...r 1 3 5 inch hard drive carrier 2 screw 5 3 hard drive adapter 4 2 5 inch hard drive Removing a hard drive from a hard drive carrier Prerequisites 1 Keep the 2 Phillips screwdriver ready 2 Remove the hard drive carrier from the system Steps 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive out of the hard drive carrier 68 ...

Page 69: ...arranty Read and follow the safety instructions that came with the product Keep the 2 Phillips screwdriver ready Steps 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the hard drive carrier 2 Align the screw holes on the hard drive with the screw holes on the hard drive carrier When aligned correctly the back of the hard drive is flus...

Page 70: ...ock to the open position 2 Lift the 2 5 inch internal hard drive carrier out of the chassis Figure 23 Removing and installing the 2 5 inch internal hard drive carrier 1 internal hard drive carrier guide 2 internal hard drive carrier 3 handle lock 4 lock guide 5 hard drive retention screw 8 6 internal hard drive cage 7 lock guide pin 8 guide slot Next steps 1 Install the 2 5 inch internal hard driv...

Page 71: ...nsion card s 4 If required remove the PCIe expansion card riser NOTE If applicable close the expansion card latch on the cooling shroud to release the full length card 5 Remove the cooling shroud Steps 1 Align the internal hard drive carrier with the guide pins to the slot on the internal hard drive cage 2 Insert the internal hard drive carrier into the internal hard drive cage and press the handl...

Page 72: ...nsure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 2 Phillips screwdriver ready 4 Disconnect the power and data cables from the hard drive 5 Remove the internal hard drive carrier Steps 1 Remove the screws that secure the hard drive to the internal hard drive carrier 2 Slide the hard drive out of the internal hard drive carrier...

Page 73: ... carrier NOTE The screws are located on the 2 5 inch internal hard drive cage Next steps 1 Connect the data and power cables to the hard drive 2 Install the internal hard drive carrier 3 Follow the procedure listed in After working inside your system Related Tasks Removing the optional 2 5 inch internal hard drive carrier Installing the optional 2 5 inch internal hard drive carrier Removing the op...

Page 74: ...uide 2 screw 1 3 hard drive retention screw 8 4 internal hard drive cage 5 internal hard drive cage guide slot 6 screw hole on chassis Next steps 1 Install the internal hard drive carrier 2 Reconnect the FAN1 cable to the power interposer board 3 If installed reinstall the PCIe expansion card riser 4 If disconnected reconnect the cables to the expansion card s 5 Reinstall the cooling shroud 6 If r...

Page 75: ...ve the cooling shroud 7 Disconnect the power and data cables from the hard drive 8 Disconnect the FAN1 cable from the power interposer board NOTE The FAN1 cable is routed behind the internal hard drive cage Steps 1 Align the internal hard drive cage guide with the guide slots on the chassis 2 Insert the internal hard drive cage into the chassis 3 Secure the internal hard drive cage to the chassis ...

Page 76: ...g cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with t...

Page 77: ...re listed in After working inside your system Installing a cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by ...

Page 78: ...mory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup NOTE To locate the internal USB connector INT_USB on the system board see System board connectors Replacing the internal USB key Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If conne...

Page 79: ...shroud 5 Follow the procedure listed in After working inside your system 6 While booting press F2 to enter the System Setup and verify that the USB key is detected by the system Related Tasks Removing the optional dual riser module Removing an expansion card from the dual riser module Removing the cooling shroud Installing an expansion card into the dual riser module Installing the optional dual r...

Page 80: ...gth Link width Slot width Dual riser module 1 Processor 1 Full height Full Length x16 x16 Dual riser module 2 Processor 1 Low Profile Half Length x8 x8 Dual riser module 3 Processor 1 Low Profile Half Length x8 x8 Dual riser module 4 Processor 1 Low Profile Half Length x8 x8 Internal riser 5 Processor 2 Low Profile Half Length x8 x8 NOTE The optional dual riser module is installed on PCIe slot 1 a...

Page 81: ...l PERC riser Card Priority Category Slot Priority Max Allowed 1 GPU NA 0 2 RAID Integrated storage Integrated Slot 1 3 RAID Adapter Low profile 3 1 4 40G NICs Full height NA 0 5 FC16 HBA Low profile NA 0 FC16 HBA Full height NA 0 6 10Gb NICs Low profile 2 3 4 3 10Gb NICs Full height 1 1 7 FC8 HBA Low profile NA 0 FC8 HBA Full height NA 0 8 1Gb NICs Low profile 2 3 4 3 1Gb NICs Full height 1 1 9 No...

Page 82: ...d up to remove it from the expansion card connector and out of the system 4 If the expansion card is not going to be replaced install a filler bracket by performing the following steps a Align the slot on the filler bracket with the tab on the expansion card slot b Press the expansion card latch till the filler bracket locks into place NOTE Filler brackets must be installed over empty expansion ca...

Page 83: ...tem and aid in proper cooling and airflow inside the system 4 Holding the card by its edges position the card so that the card s edge connector aligns with the expansion card connector 5 Insert the card s edge connector firmly into the expansion card connector until the card is fully seated 6 Close the expansion card retention latch by pushing the latch down until the latch snaps into place 7 Conn...

Page 84: ...leshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside you...

Page 85: ...PERC riser Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If connected disconnect the cables from the expansion card s 4 If required remove the dual riser module 5 Remove the cooling shroud Steps Hold the internal PERC riser module by the edges and lift it out of the server 85 ...

Page 86: ...oard Next steps 1 Install the cooling shroud 2 If removed reinstall the dual riser module 3 Reconnect all disconnected cables 4 If required open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure listed in After working inside your system Installing the internal PERC riser Prerequisites 1 Ensure that you read the Safety instructions 86 ...

Page 87: ...e by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instru...

Page 88: ...release tab 6 locking notch on the expansion card Next steps 1 Follow the procedure listed in After working inside your system 2 Install the internal PERC riser on the system board 3 Install the cooling shroud 4 If removed reinstall the dual riser module NOTE If required open the expansion card latch on the cooling shroud to support the full length card 5 Reconnect the disconnected cables to the e...

Page 89: ...nnector aligns with the internal PERC expansion card connector 3 Align the slot on the internal PERC riser with the expansion card 4 Slide the expansion card into the internal riser connector until the card is fully seated and the blue release tab clicks into place 5 If applicable connect cables to the expansion card 6 Install the expansion card riser on the system board Next steps 1 Follow the pr...

Page 90: ...on card lock down and away from the dual riser module 2 Pull the expansion card away from the riser 3 If you want to remove the expansion card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch 4 Close the expansion card lock NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commis...

Page 91: ...ard 4 PCIe slot on riser card Figure 34 Removing and installing a full height full length expansion card from the dual riser module 1 dual riser module 2 full height full length expansion card 3 expansion card retention latch 4 full height full length expansion card latch on cooling shroud Next steps 1 If applicable install the expansion card s 2 Install the dual riser module 91 ...

Page 92: ...ized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 For expansion cards a To be installed in PCIe slots 3 and 4 of the dual riser module lift the expansion card lock up b To be installed i...

Page 93: ...be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety ...

Page 94: ... expansion card riser 2 If applicable connect the required power or data cables to the expansion card s 3 Install the cooling shroud 4 If applicable open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure listed in After working inside your system Related Tasks Removing the cooling shroud Installing the optional dual riser module Install...

Page 95: ...ts card on the slots on the chassis wall 2 Insert the iDRAC ports card into the connector on the system board 3 Tighten the screws to secure the iDRAC ports card Next steps 1 If removed reinstall the PCIe expansion card riser 2 If disconnected connect the cables to the expansion card s 3 Reinstall the cooling shroud 4 If required open the expansion card latch on the cooling shroud to secure the fu...

Page 96: ...requisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n...

Page 97: ...lled remove the expansion card riser s NOTE If open close the expansion card latch on the cooling shroud to release the full length card 5 Remove the cooling shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppor...

Page 98: ...ll is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the Internal SD Card Port is enabled in the System Setup Steps 1 Locate the SD card connector on the internal dual SD module Align the SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure...

Page 99: ...expansion card riser s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that cam...

Page 100: ...ard slot 1 6 IDSDM connector The following table describes the IDSDM indicator codes Convention IDSDM indicator code Condition A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates a card mismatch or a card failure D Amber Indicates that the card is offline has failed or is write protected 100 ...

Page 101: ... expansion card riser s NOTE If required close the expansion card latch on the cooling shroud to release the full length card 5 Remove the cooling shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Dama...

Page 102: ... not covered by your warranty Read and follow the safety instructions that came with the product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOT...

Page 103: ... cooling shroud Removing the optional dual riser module Removing a processor Removing a processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized...

Page 104: ... instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS by using Lifecycle Controller 4 If connected disconnect the cables from expansion card s 5 If installed remove the PCIe expansion card riser 6 Remove the cooling shroud NOTE If applicable close the expansion card latch on the cooling shroud to release the full length card...

Page 105: ...rd and out of the way 4 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor blank in the vacant socket to ensure proper system cooling The processor blank covers the vacant sockets for the DIMMs and the processor 105 ...

Page 106: ...anently install the processor blank 2 Install a processor 3 Install the heat sink 4 If removed reinstall the PCIe expansion card riser 5 If disconnected reconnect the cables to the expansion card s 6 Reinstall the cooling shroud 7 Follow the procedure listed in After working inside your system Related Tasks Removing the cooling shroud Removing the optional dual riser module Removing a heat sink In...

Page 107: ... processor socket 3 Unlatch and rotate the socket release levers 90 degrees upward and ensure that the socket release lever is fully open 4 Hold the tab on the processor shield and lift the shield and move it out of the way 5 If installed remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it a...

Page 108: ...afety instructions that came with the product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Install the processor 4 Keep the Phillips 2 screwdriver ready NOTE If you are installing a single...

Page 109: ...e screw tension should be not more than 6 in lb 6 9 cm kg 6 Repeat the procedure for the remaining screws Next steps 1 If removed reinstall the PCIe expansion card riser 2 If disconnected reconnect the cables to the expansion card s 3 Reinstall the cooling shroud 4 If required open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure liste...

Page 110: ...e Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy When the Hot Spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 of the load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the ...

Page 111: ...tes CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product ...

Page 112: ... Follow the procedure listed in After working inside your system Related Tasks Installing an AC power supply unit Installing an AC power supply unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support ...

Page 113: ...sing 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instruction...

Page 114: ...ply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product Steps 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivale...

Page 115: ...wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector using a 2 Phillips screwdriver WARNING To protect the power supply from electrostatic discharge the captive scr...

Page 116: ...t systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your sys...

Page 117: ... power shown in watts is listed on the PSU label Steps 1 If installed remove the power supply blank 2 Slide the new power supply unit into the chassis until the power supply unit is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm relatch it For information about the cable management arm see the system s rack documentation 3 Connect the safety grou...

Page 118: ... applicable close the expansion card latch on the cooling shroud to release the full length card 4 If applicable disconnect the power or data cables from expansion card s 5 If applicable remove the expansion card riser 6 Remove the internal hard drive carrier 7 Remove the internal hard drive cage CAUTION To prevent damage to the power interposer board you must remove the power supply module s or p...

Page 119: ... Install the internal hard drive carrier 4 If applicable install the PCIe expansion card riser 5 If applicable connect the required power or data cables to the expansion card s 6 Reinstall the cooling shroud 7 If applicable open the expansion card latch on the cooling shroud to secure the full length expansion card 8 Follow the procedure listed in After working inside your system Related Tasks Rem...

Page 120: ... expansion card riser 6 Remove the internal hard drive carrier 7 Remove the internal hard drive cage Steps 1 Align the locking slots on the power interposer board with the hooks on the power supply cage and slide it into place 2 Route the power cables as applicable and connect the power cables to the system board and hard drive backplane 3 Install the power supply module s in their original locati...

Page 121: ...re information see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty...

Page 122: ...e Installing the cooling shroud Hard drive backplane Removing the hard drive backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is...

Page 123: ...ane away from the system until the securing hooks on the system chassis are free from the slots on the hard drive backplane 4 Lift the backplane partially away from the system and disconnect the control panel cable USB cable and backplane signal cable 5 Lift the backplane away from the system Figure 48 Removing and installing the SAS SATA backplane 1 release tab 2 2 left ear control panel flex cab...

Page 124: ...igure shows cabling between the hard drive backplane and RAID controller card without any riser modules 1 RAID controller 2 system board 3 backplane 4 SAS A connectors on backplane 5 SAS B connectors on backplane 124 ...

Page 125: ...oller on internal PERC riser and internal hard drive connections 1 internal hard drives 2 2 internal SATA connector 3 system board 4 SAS A connector on RAID controller 5 SAS B connector on RAID controller 6 backplane 7 SAS A connectors on backplane 8 SAS B connectors on backplane 125 ...

Page 126: ...SAS A connectors on backplane 7 SAS B connectors on backplane Next steps 1 Reconnect the data cable s and power cable to the hard drive backplane 2 Install all SAS SATA SSD hard drives into their original locations 3 Follow the procedure listed in After working inside your system Installing the hard drive backplane Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure...

Page 127: ...Tasks Removing a hot swappable hard drive carrier Installing a hot swap hard drive Control panel and I O module Removing the control panel Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the T15 Torx screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform...

Page 128: ...ic pull tab Next steps 1 Replace the control panel 2 Follow the procedure listed in After working inside your system Related Tasks Removing the control panel Installing the control panel Installing the control panel Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the T15 Torx screwdriver ready 128 ...

Page 129: ...requisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the T15 Torx screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support ...

Page 130: ...ane 5 screw 3 6 I O panel 7 chassis Next steps 1 Replace the I O panel See Removing the I O panel 2 Follow the procedure listed in After working inside your system Installing the I O panel Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the T15 Torx screwdriver ready 130 ...

Page 131: ...unter clockwise 90 degrees to secure the lock 6 Tighten the screws to secure the control panel to the chassis NOTE You must route the cable properly to prevent it from being pinched or crimped Next steps Follow the procedure listed in After working inside your system System board Removing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You sho...

Page 132: ...all other data and power cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis CAUTION Do not lift the system board by holding a memory module processor or other components 3 Remove the screws securing the system board to the chassis Figure 54 Screw location on the system board 1 system board screw 9 2 system ...

Page 133: ...ey Removing a memory module Installing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty R...

Page 134: ...lank s f memory modules and memory module blanks g cooling fans h cooling shroud i power supply unit s 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall 3 Follow the procedure listed in After working inside your system 4 Ensure that you a Use the Easy Restore feature to restore the service tag b If the service tag is not back...

Page 135: ... options Press F10 to restore data from a previously created Hardware Server Profile After the restore process is complete BIOS prompts to restore the system configuration data 3 Perform one of the following steps Press Y to restore the system configuration data Press N to use the default configuration settings After the restore process is complete the system restarts Entering the system Service T...

Page 136: ...ter installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Ensure that all external cables are securely attached to the external connectors on your system bef...

Page 137: ...If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen 10 Check if USB 3 0 is enabled in System Setup If it is enabled disable it and restart your system If your keyboard is not functioning you can use remote access to enable or disable the USB options 11 If the system is not accessible reset the NVRAM_CLR jumper inside your system...

Page 138: ...ps 1 Make sure your laptop is connected to the front USB Management Port identified by icon with a USB Type A A cable 2 In the IDRAC Settings Utility ensure the USB Management Port Mode is configured as Automatic or iDRAC Direct Only 3 If the laptop is running the Windows operating system ensure the iDRAC Virtual USB NIC device driver is installed 4 If the driver is installed ensure you are not co...

Page 139: ...nd switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length Next steps If all troubleshooting fails see Getting Help Troubleshooting a wet system Prerequisites CAUTION Many repairs may only be done by a certified service technician You...

Page 140: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Turn off the system and attached peripherals and disconnect the...

Page 141: ...tem battery messages Next steps If the problem persists see Getting help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting power supply units CAUTION Many repairs may only be done by a certified service tec...

Page 142: ...if it is working properly If the problem persists see Getting Help Troubleshooting cooling problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is ...

Page 143: ...assembly Steps 1 Remove the system cover 2 Reseat the fan or the fan s power cable 3 Install the system cover 4 Restart your system Next steps If the problem persists see Getting Help Troubleshooting system memory Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentati...

Page 144: ...d on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem 14 Install the system cover 15 As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system 16 If the memory problem persists repeat step 12 through step 15 for...

Page 145: ...ny attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next restart the system displays a message indicating the failure If redundancy is enabled at the time of SD card failure a critical alert will be logged and chassis health will degrade 4 Replace...

Page 146: ...D array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Reboot the system and enter System Setup 5 Verify that the controller is enabled an...

Page 147: ...ail see Getting Help Troubleshooting expansion cards Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read...

Page 148: ...at came with the product Steps 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run the appropriate diagnostic test For more information see Using...

Page 149: ...on about system diagnostics see Using system diagnostics Alert messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 149 ...

Page 150: ...uce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the embedded system diagnostics If a major component or device in the system does not operate properly running the Embedded System Diagnostics may indicate c...

Page 151: ...re executed System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about Embedded System Diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers at dell com support home 151 ...

Page 152: ...System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 The password reset feature is disabled pins 4 6 The iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 152 ...

Page 153: ...t 2 and PCIe Slot 1 PCIe Slot is closer to the CPU2 socket 3 B1 B5 B2 B6 DIMMS for CPU2 channels 0 1 4 CPU2 Processor socket 2 5 J AMEA iDrac ports card connector 6 B8 B4 B7 B3 DIMMS for CPU2 channels 2 3 7 CPU2_PWR_C P3 CPU2 power connector 8 Int_PCIE_G3_X8 CPU2 Internal PCIe slot 9 IDSDM Internal Dual SD Module 10 INTRUSION Intrusion switch connector 153 ...

Page 154: ...tem battery connector 29 CTRL_PNL Control panel signal connector 30 SW_RAID_A Internal SATA A connector 31 TPM_MODULE Trusted Platform Module connector 32 J_PSWD_NVRAM Clear password NVRAM jumpers See System board jumper settings Disabling a forgotten password The system s software security features include a system password and a setup password The password jumper enables these password features ...

Page 155: ...d 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move...

Page 156: ...gth low profile x8 link from CPU1 NOTE When a card installed in PCIe Slot2 the PCIe Slot1 will perform at PCIe x8 bandwidth only The expansion card riser can be used with either two x8 PCIe cards or with one x16 PCIe card on PCIE slot 1 Slot 3 One half length low profile x8 link from CPU1 Slot 4 One half length low profile x8 link from CPU1 Internal PERC riser Slot 5 One half length low profile x8...

Page 157: ...W Platinum AC 100 240 V 50 60 Hz 10 A 5 A 750 W Platinum DC 240 V DC 4 5 A NOTE For China only 495 W Platinum AC 100 240 V 50 60 Hz 6 5 A 3 A Heat dissipation NOTE Heat dissipation is calculated using the power supply wattage rating 1908 BTU hr maximum 495 W power supply 2891 BTU hr maximum 750 W power supply 4100 BTU hr maximum 1100 W power supply Voltage NOTE This system is also designed to be c...

Page 158: ... one dedicated 1Gbe Ethernet port with iDRAC8 Enterprise card and up to two optional shared NIC ports NOTE The card slot is available for use only if the iDRAC8 Enterprise license is installed on your system Front USB One 4 pin USB 2 0 compliant One USB management port Video 15 pin VGA Internal SATA One Mini SAS connectors USB One 9 pin USB 3 0 compliant Internal Dual SD Module Two optional flash ...

Page 159: ...orage 20 C h 36 F h Relative humidity Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 Relative Humidity with 29 C 84 2 F maximum dew point Maximum vibration Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Maximum shock Operating Six consecutive...

Page 160: ...sed outside a data center in environments such as an office or factory floor Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust NOTE Applies to data center and non data center environments Air must be free of conductive dust zinc whiskers or other conductive pa...

Page 161: ...rating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft Processors between 65 W to 120 W including 105 W E5 2660 E5 2650 90 W E5 2640 85 W E5 2630 E5 2620 E...

Page 162: ...your product The support page that lists the various support categories is displayed Locating your system Service Tag Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the system This inf...

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