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Troubleshooting Your System

Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide

Safety First

—

For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in your system documentation.

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in

Table 5-1. Start-

Up Routine Indications

Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform
any of the procedures, see "Troubleshooting External Connections."

Troubleshooting External Connections

For You and Your System

Troubleshooting the Power Supply

Start-Up Routine

Troubleshooting System Cooling Problems

Checking the Equipment

Troubleshooting System Memory

Responding to a Systems Management Software Alert Message

Troubleshooting a Diskette Drive

Troubleshooting a CD, DVD, or CD-RW/DVD Drive

Troubleshooting SCSI Hard Drives

Inside the System

Troubleshooting SATA Hard Drives

Troubleshooting a Wet System

Troubleshooting Expansion Cards

Troubleshooting a Damaged System

Troubleshooting the Processor

Troubleshooting the System Battery

Always follow the instructions closely, and ensure that you review all information in "Safety Instructions" in the

System Information Guide.

CAUTION:

See your

System Information Guide

for complete information about safety precautions, working inside the computer, and protecting

against electrostatic discharge.

Look/listen for:

Action

An error message displayed on the monitor.

System Messages

Indicators and Codes

."

A series of beeps emitted by the system.

System Beep Codes

Indicators and Codes

."

Alert messages from the systems management software.

See the systems management software documentation.

The monitor's power indicator.

Troubleshooting the Video Subsystem

."

The keyboard indicators.

Troubleshooting the Keyboard

."

The USB diskette drive activity indicator.

Troubleshooting a USB Device

."

The USB CD drive activity indicator.

Troubleshooting a USB Device

."

The diskette drive activity indicator.

Troubleshooting a Diskette Drive

."

The CD drive activity indicator.

Troubleshooting a CD, DVD, or CD-RW/DVD Drive

The hard-drive activity indicator.

Troubleshooting SCSI Hard Drives

Troubleshooting SATA Hard

An unfamiliar constant scraping or grinding sound when you access a

drive.

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Summary of Contents for PowerEdge 700

Page 1: ...Dell the DELL logo PowerEdge Dell OpenManage Dell Precision Dimension Inspiron OptiPlex Latitude DellNet PowerVault PowerApp and Axim are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the e...

Page 2: ...To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumpers A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is o...

Page 3: ...bus operating speeds Figure A 3 System Board Connectors Jumper Setting Description PSWD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings are retained at system startup The configuration settings are cleared at next system startup NOTE You can store a spare unused jumper plug on one pin of the NVRAM_CLR jumper block jumpered un...

Page 4: ...y password s currently in use Connector Description 12V Power supply BACK FAN Back system fan BATTERY System battery COM1 LPT VGA Serial parallel and video CPU Processor DIMMn_x Memory modules 4 FDD Diskette FRONT_FAN Front system fan FRONT_PANEL Front panel INTRUDER Chassis intrusion KB MS PS 2 keyboard and mouse LAN1 NIC PRIMARY IDE Primary IDE PWR CONN Power supply SATA PORT0 SATA port 0 SATA P...

Page 5: ...ipherals and disconnect the system from the electrical outlet 11 Remove the bezel See Removing the Bezel in Troubleshooting Your System 12 Lay the system on its right side 13 Remove the cover Removing the Cover in Troubleshooting Your System 14 Install the PSWD_EN jumper plug See Figure A 2 to locate the jumper on the system board 15 Install the cover See Replacing the Cover in Troubleshooting You...

Page 6: ...evices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 I O Connectors Table B 1 shows the icons used to label the connectors on the system Table B ...

Page 7: ...ssignments Parallel Connector The integrated parallel connector intended primarily for use by printers that require data in parallel format uses a 25 pin D subminiature connector on the system s back panel The default designation of the system s parallel connector is LPT1 If you add an expansion card containing a parallel connector configured as LPT1 IRQ7 I O address 378h use the System Setup prog...

Page 8: ...Strobe 2 PD0 I O Printer data bit 0 3 PD1 I O Printer data bit 1 4 PD2 I O Printer data bit 2 5 PD3 I O Printer data bit 3 6 PD4 I O Printer data bit 4 7 PD5 I O Printer data bit 5 8 PD6 I O Printer data bit 6 9 PD7 I O Printer data bit 7 10 ACK I Acknowledge 11 BUSY I Busy 12 PE I Paper end 13 SLCT I Select 14 AFD O Automatic feed 15 ERR I Error 16 INIT O Initialize printer 17 SLIN O Select in 18...

Page 9: ...or Pin Numbers Table B 6 USB Connector Pin Assignments NOTE Installing a video card automatically disables the system s integrated video controller Pin Signal I O Definition 1 RED O Red video 2 GREEN O Green video 3 BLUE O Blue video 4 NC N A No connection 5 8 10 GND N A Signal ground 9 VCC N A Vcc 11 NC N A No connection 12 DDC data out O Monitor detect data 13 HSYNC O Horizontal synchronization ...

Page 10: ...ed with a standard RJ45 compatible plug Observe the following cabling restrictions l Use Category 5 or greater wiring and connectors l Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Pin Signal I O Definition 1 TD O Dat...

Page 11: ...AC alternating current ADC analog to digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application specific integrated circuit BIOS basic input output system BMC baseboard management controller bpi bits per inch bps bits per second BTU British thermal unit C Celsius ...

Page 12: ... complementary metal oxide semiconductor COM communications cpi characters per inch cpl characters per line CPU central processing unit DAC digital to analog converter DAT digital audio tape dB decibel s dBA adjusted decibel s DC direct current DDR double data rate ...

Page 13: ...y access DOC Department of Communications in Canada dpi dots per inch DRAM dynamic random access memory DS DD double sided double density DS HD double sided high density ECC error checking and correction EDO extended data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI ...

Page 14: ...ification EPP Enhanced Parallel Port EPROM erasable programmable read only memory ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram s G gravities ...

Page 15: ...r interface Hz hertz I O input output ID identification IDE integrated drive electronics IRQ interrupt request K kilo 1024 KB kilobyte s KB sec kilobyte s per second Kb kilobit s Kbps kilobit s per second kg kilogram s kHz kilohertz ...

Page 16: ... liquid crystal display LED light emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter s mA milliampere s mAh milliampere hour s MB megabyte s Mb megabit s Mbps megabit s per second ...

Page 17: ...r MGA monochrome graphics adapter MHz megahertz mm millimeter s ms millisecond s MTBF mean time between failures mV millivolt s NIC network interface controller NiCad nickel cadmium NiMH nickel metal hydride NMI nonmaskable interrupt ns nanosecond s NTFS ...

Page 18: ...Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution board PDU power distribution unit PGA pin grid array PIC personal identification code POST power on self test ppm pages per minute PQFP plastic quad flat pack PSDB power supply distribution board ...

Page 19: ...pendent disks RAC remote access controller RAM random access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red green blue ROM read only memory rpm revolutions per minute RTC real time clock SATA serial ATA SBE single bit ECC ...

Page 20: ...ynchronous dynamic random access memory SIMM single in line memory module SMB server management bus SMI system management interrupt SNMP Simple Network Management Protocol SRAM static random access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block ...

Page 21: ... VAC volt s alternating current VDC volt s direct current VGA video graphics array VLSI very large scale integration VRAM video random access memory VRM voltage regulator module W watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF ...

Page 22: ...zero insertion force Back to Contents Page ...

Page 23: ...cumentation describes the features requirements installation and basic operation of the software l Operating system documentation describes how to install if necessary configure and use the operating system software l Documentation for any components you purchased separately provides information to configure and install these options l Updates are sometimes included with the system to describe cha...

Page 24: ...eatures System Beep Codes Back Panel Features Warning Messages NIC Indicator Codes Diagnostics Messages Hot Plug SCSI Hard Drive Indicator Codes Alert Messages System Messages Indicator or Feature Description Power button Turns system power off and on l If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly s...

Page 25: ...a power saving state briefly press the power button or click or move the mouse Hard drive activity indicator Flashes when data is being read from or written to the SATA hard drives that are connected to the integrated drive controller Component Description Power connector Connects the system s power supply to a power source Cable tie Relieves strain on the power cable NIC indicators Provide inform...

Page 26: ... the hard drive is active on the SCSI bus This indicator is controlled by the hard drive Table 2 4 SCSI Hard Drive Status Indicator Codes Indicator Normal Operation Error Condition Activity Flashing amber indicates that network data is being sent or received When off at the same time that the link indicator is off the network adapter is not connected to the network Link Steady green indicates that...

Page 27: ...ed in bank s Bank n Memory modules installed in the specified bank are not the same type and size faulty memory module s Ensure that all banks contain memory modules of the same type and size and that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System Alert Previous back system fan failure Specified fan failed before last system sta...

Page 28: ...Help Error RAC cannot be used with an add in video card in this slot Add in video card is installed Ensure that the RAC is installed in the correct slot See Expansion Cards in Installing System Options Error RAC is not in the correct PCI slot system halted The RAC card is not installed in the proper PCI slot Ensure that the RAC is installed in the correct PCI slot See Troubleshooting Expansion Car...

Page 29: ...g Help Not a boot diskette No operating system on diskette Use a bootable diskette PCI BIOS failed to install Loose cable s to expansion card s faulty or improperly installed expansion card Ensure that all appropriate cable s are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Plug Play Configuration error Error ...

Page 30: ...leshooting the System Battery in Troubleshooting Your System Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings see Using the System Setup Program in your User s Guide If the problem persists replace the system battery see System Battery in Installing System Options Timer chip counter 2 failed Faulty system board See ...

Page 31: ...MI port test failure 2 1 1 through 2 4 4 Bit failure in the first 64 KB of main memory 3 1 1 Slave DMA register failure See Getting Help 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register test failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure See Troubleshooting the Keyboard in Troubleshooting Your ...

Page 32: ...t in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page ...

Page 33: ...efore running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators and Codes provides information about error messages ...

Page 34: ... requirements Table 3 1 IRQ Assignment Defaults Back to Contents Page IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Serial port 2 COM2 and COM4 IRQ4 Serial port 1 COM1 and COM3 IRQ5 Available IRQ6 Diskette drive controller IRQ7 Parallel port IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQ10 Availa...

Page 35: ...online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to l Run tests individually or collectively l Control the sequence of tests l Repeat tests l Display print or save test results l Temporar...

Page 36: ...oups lists the diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu Press the up or down arrow keys to highlight a particular device group Press the left or right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highlighted option appears at the bottom of the screen l The right si...

Page 37: ...ted option For more information about a device group or device highlight the Help option and press Enter Press Esc to return to the previous screen Error Messages When you run a system diagnostics test you may receive an error message during testing Record the message on a copy of the Diagnostics Checklist For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance ...

Page 38: ...Troubleshooting SATA Hard Drives Troubleshooting a Wet System Troubleshooting Expansion Cards Troubleshooting a Damaged System Troubleshooting the Processor Troubleshooting the System Battery Always follow the instructions closely and ensure that you review all information in Safety Instructions in the System Information Guide CAUTION See your System Information Guide for complete information abou...

Page 39: ...blem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem l System message indicates a problem with the keyboard l Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next s...

Page 40: ...g devices test in the system diagnostics See Running System Diagnostics If the test fails see Getting Help Troubleshooting Basic I O Functions Problem l Error message indicates a problem with a serial or parallel port l Device connected to a serial or parallel port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port s and parallel port are enabled See ...

Page 41: ...t the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a worki...

Page 42: ...ata transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appea...

Page 43: ...kward and grasp it at both ends 6 Lift the front edge of the cover 2 5 cm 1 inch slide the cover toward the top of the system and then lift the cover away from the system Replacing the Cover 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or loose parts are left inside the system 3 Fit the cover on the side of the system and slide the cover forward 4 Ti...

Page 44: ... four memory module sockets Figure 5 3 Inside the System The drive bays provide space for up to four SATA or SCSI drives a CD DVD or CD RW DVD drive a diskette drive and a SCSI or IDE tape backup device The SCSI hard drives must be connected to a controller card or RAID controller card Up to two SATA hard drives can be connected to the SATA port connectors on the system board See Figure A 3 Up to ...

Page 45: ...s working properly See Running System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem l System was dropped or damaged Action 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel 3 Lay the system on its right side 4 Remove the cover See Removing the Cover 5 Ensure that th...

Page 46: ...stic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the bezel See Removing the Bezel 4 Lay the system on its right side 5 Remove the cover See Removing the Cover 6 Ensure that the power cables are properly connected to the power connectors on the system board ...

Page 47: ...iagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the bezel See Removing the Bezel 4 Lay the system on its right side 5 Remove the cover See Removing the Cover 6 Ensure that the fan cables are properly connected to the fan connectors on the system board To identify the system board connectors see Fi...

Page 48: ... system upright 13 Install the bezel See Installing the Bezel 14 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 15 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed does not match the system memory setting then perform the following steps a Turn ...

Page 49: ...e Figure A 3 8 Ensure that a power cable is properly connected to the drive 9 Replace the cover See Replacing the Cover 10 Stand the system upright 11 Install the bezel See Installing the Bezel 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the diskette drive tests to see whether the diskette drive works correctly If the tests fail continue ...

Page 50: ...fferent disc that you know works properly 2 Enter the System Setup program and ensure that the drive s controller is enabled See Using the System Setup Program in the User s Guide 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 ...

Page 51: ...nd install the drive in an empty drive bay 8 Install the bezel See Installing the Bezel 9 If the system recognizes the hard drive reinstall the hard drive in the original bay See Hot Plug SCSI Hard Drives in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Hot Plug SCSI Hard Drives in Install...

Page 52: ...ver Assistant CD 6 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 7 Remove the bezel See Removing the Bezel 8 Lay the system on its right side 9 Remove the cover See Removing the Cover 10 Ensure that the hard drive interface cable is properly connected between the drive and the controller card See the controller card s documentation 11 If the hard...

Page 53: ... Removing the Bezel 6 Stand the system upright 7 Remove the cover See Removing the Cover 8 Ensure that the hard drive interface cable is properly connected to the drive and to the appropriate SATA port connector on the system board To identify the SATA port connectors see Figure A 3 9 If the hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the...

Page 54: ...is installed correctly See Expansion Cards in Installing System Options 10 If the hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives 11 Ensure that the power cable is properly connected to the drive 12 Replace the cover See Replacing the Cover 13 Stand the system upright 14 Install the bezel See Installing the...

Page 55: ...16 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Options 17 Replace the cover See Replacing the Cover 18 Stand the system upright 19 Install the bezel See Installing the Bezel 20 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 21 Run Quick Tests in the system diagnostics If the tests fail see Get...

Page 56: ...See Removing the Cooling Shroud in Installing System Options 8 Ensure that the processor and heat sink are properly installed See Replacing the Processor in Installing System Options 9 Install the cooling shroud See Installing the Cooling Shroud in Installing System Options 10 Install the cover See Replacing the Cover 11 Stand the system upright 12 Install the bezel See Installing the Bezel 13 Rec...

Page 57: ...ipherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the power cables and hard drive interface cable connectors from the SCSI backplane if applicable or hard drives 6 Press the shroud release tab o...

Page 58: ... hole in the expansion card guide bracket 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the fan cable from the FRONT_FAN connector on the syst...

Page 59: ...ector on the system board To identify system board connectors see Figure A 3 5 Install the cover See Replacing the Cover in Troubleshooting Your System 6 Stand the system upright 7 Install the bezel See Installing the Bezel in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 6 3 Removing and Replacing the Fro...

Page 60: ... about 0 63 cm 0 25 inch until the fan bracket release tab snaps into place See Figure 6 4 2 Connect the fan cable to the BACK_FAN connector on the system board To identify system board connectors see Figure A 3 3 Install the cooling shroud See Installing the Cooling Shroud 4 Install the cover See Replacing the Cover in Troubleshooting Your System 5 Stand the system upright 6 Install the bezel See...

Page 61: ...stalling memory modules in bank 2 DIMM2_x Table 6 1 lists the supported memory module configurations for the system Table 6 1 Supported Memory Module Configurations Performing a Memory Upgrade 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its ...

Page 62: ...g The system should have already changed the value in the System Memory setting to reflect the newly installed memory 13 If the System Memory value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 12 ensuring that the memory modules are firmly seated in their connectors 14 Run the system memory test in the system diagnostics Installing Memory ...

Page 63: ...he system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Locate the memory module connectors from which you will remove memory modules See Figure A 3 7 Press down and outward on...

Page 64: ...ip by pressing the tab on the clip until it clears the securing tab on the retention module and then lift the clip up b Repeat step a for the remaining securing clip c Rotate the heat sink slightly and then lift the heat sink off the processor Do not pry the processor off the heat sink Figure 6 6 Removing the Heat Sink Low Profile Figure 6 7 Removing the Heat Sink High Profile CAUTION See your Sys...

Page 65: ... for instructions on obtaining technical assistance 10 Ensure that the processor socket release lever is in the fully open position 11 Align pin 1 on the processor see Figure 6 8 with pin 1 on the processor socket 12 Carefully install the processor in the socket and press it down lightly to seat it See Figure 6 8 NOTICE Be careful not to bend any of the pins when removing the processor Bending the...

Page 66: ...Confirm that the top line of the system data area in the System Setup program correctly identifies the installed processor s See Using the System Setup Program in your User s Guide 25 Exit the System Setup program 26 Ensure that your system is running the latest BIOS version You can download the latest BIOS version from the Dell Support website located at support dell com 27 Run the system diagnos...

Page 67: ... in Troubleshooting Your System 10 Stand the system upright 11 Install the bezel See Installing the Bezel in Troubleshooting Your System 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Install any device drivers required for the card as described in the documentation for the card Figure 6 9 Removing and Installing an Expansion Card Remo...

Page 68: ...y See Figure 6 10 See Figure A 3 to locate the system battery on the system board You can pry the system battery out of its connector with your fingers or with a blunt nonconductive object such as a plastic screwdriver 7 Install the new system battery with the side labeled facing up See Figure 6 10 Figure 6 10 Replacing the System Battery 8 Install the expansion card s in slot 1 and slot 2 if appl...

Page 69: ...up Program in your User s Guide 14 Enter the correct time and date in the System Setup program s Time and Date fields 15 Exit the System Setup program 16 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 17 After an hour reconnect the system to its electrical outlet and turn it on 18 Enter the System Setup program and if the t...

Page 70: ...le 7 1 shows the cable requirements for common drive configurations Table 7 1 Drive Cable Configuration DC Power Cables Each drive must connect to a DC power cable from the system power supply These power cables are used for the 3 5 inch diskette drive 5 25 inch devices and hard drives NOTE Installing SATA and SCSI hard drives in the same system is not supported Drives Required Cable Cable Connect...

Page 71: ...ward with your thumbs to loosen the tabs on the sides of the insert b Pull the insert out of the bezel 4 Remove the chassis drive insert see Figure 7 1 a Press both sides of the insert to loosen the tabs on the insert b Pull the insert out of the chassis Figure 7 1 Removing the Front Panel Drive Inserts Installing the Front Panel Drive Inserts NOTICE To avoid electrical damage to internal system c...

Page 72: ... externally accessible drive bay See Figure 7 2 7 Slide the diskette drive forward out of the drive bay Installing a Diskette Drive 1 Unpack the drive and prepare the drive for installation For instructions see the documentation that accompanied the drive 2 Slide the diskette drive into the externally accessible drive bay 3 Install the two screws that secure the diskette drive in the drive bay See...

Page 73: ...5 Remove the cover See Removing the Cover in Troubleshooting Your System 6 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Options 7 Remove the front panel inserts for the empty external drive bay See Removing the Front Panel Drive Inserts 8 Slide the drive into the external drive bay 9 Install the screws that secure the drive in the drive bay See Figure 7 3 Figure 7...

Page 74: ...g a SCSI device in the second drive bay such as a tape backup device connect the interface cable to the device and the SCSI controller card See Figure 7 4 See Figure A 3 to locate the system board connectors Figure 7 4 Connecting a Tape Drive to a SCSI Controller Card 13 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow ins...

Page 75: ...the hard drive s documentation for information on setting up the drive l When you format a high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal For example a large drive can take over an hour to format l Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure Configuring the B...

Page 76: ... to the hard drives in the drive bay 7 Remove the hard drive bay See Figure 7 5 and Figure 7 6 a Loosen the four screws that secure the drive bay to the system b Slide the hard drive bay out of the system 8 Remove the drive from the drive bay See Figure 7 5 and Figure 7 6 a Remove the screws that secure the drive in the hard drive bay b Slide the drive out of the drive bay Figure 7 5 Removing a SA...

Page 77: ... bay contacts the system b Install the four screws that secure the drive bay in the system 4 Connect a power cable to each hard drive See Figure 7 5 and Figure 7 6 5 Connect the hard drive interface cables to each hard drive To identify the system board connectors see Figure A 3 If you are installing up to two SATA drives connect the interface cables from SATA_PORT0 and SATA_PORT1 on the system bo...

Page 78: ...8 Figure 7 8 Connecting Four Drives to a SATA RAID Controller Card If you are installing a cabled SCSI drive connect the SCSI interface cable to the hard drives and to the SCSI controller card See Figure 7 9 Figure 7 9 Cabling Four SCSI Hard Drives to the SCSI Controller Card NOTE The integrated drive controller on the system board can support only two SATA hard drives If you are installing three ...

Page 79: ...4 Run the hard drive tests in the system diagnostics to determine whether the drive operates properly See Running System Diagnostics If the drive is connected to a SATA RAID controller card see the RAID controller card documentation for information on testing the controller If the drive is connected to a SCSI controller card run the SCSI controller tests and the hard drive tests in the system diag...

Page 80: ... as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive See Figure 7 11 4 Slide the hard drive out until it is free of the drive bay Figure 7 11 Removing a Hot Plug SCSI Drive Installing a Hard Drive 1 Unpack the dr...

Page 81: ...f the hard drive fails the hard drive tests or does not operate properly see Getting Help Installing a RAID Controller Card See Installing an Expansion Card in Installing System Components for instructions about installing the card Back to Contents Page NOTICE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially i...

Page 82: ... system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call Online Services You can access Dell Support at sup...

Page 83: ...ll com Asian Pacific countries only sales_canada dell com Canada only l Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that ...

Page 84: ...ailable from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it cle...

Page 85: ...ers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator CAUTION Before servicing any components inside your computer see your System Information Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code R...

Page 86: ...nch Speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Customer Care 02 481 91 19 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Technical Support 0...

Page 87: ...1 Fax 02 2186 27 14 TechFax 02 2186 27 28 Switchboard 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Sma...

Page 88: ... ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerEdge and PowerVault 2969 3196 Gold Queue EEC Hotline 2969 3187 Customer Advocacy 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business D...

Page 89: ...board 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support toll free 080 200 3800 Sales toll free 080 200 3600 Customer Service Seoul Korea toll free 080 200 3800 Customer Service Penang Malaysia 604 633 4949 Fax 2194 6202 Switchboard 2194 6000 Latin America Customer Technical Support Austin Texas U S A 512 728 4093 Customer Service Austin Texas U S ...

Page 90: ...oard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro ...

Page 91: ...l com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro del...

Page 92: ...00 413 598 2521 U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service toll free 1 800 433 9014 AutoTech portable and desktop computers toll free 1 800 247 9362 Consumer Home and Home Office Technical Support toll free 1 800 624 9896 Customer Service toll free 1 800 624 9897 DellNet Service and Support toll free 1 877 Dellnet 1 877 335 5638 Employee Purchase...

Page 93: ...Back to Contents Page ...

Page 94: ...im are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names ot...

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