Dell PowerEdge 6600 Installation And Troubleshooting Manual Download Page 56

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Removing the I/O Riser Card

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Remove the back cover (see "

Removing the Back Cover

" in "Troubleshooting Your System").

Disconnect the following I/O riser card cables (see

Figure 6

-7

The system status indicator cable

The SCSI cable from the SCSI connector

The chassis intrusion switch cable from the INTR connector

Figure 6-7. Removing and Replacing the I/O Riser Card

If applicable, loosen the thumbscrew that secures the external SCSI connector cover to the back panel and remove the cover (see

Figure 6

-7

Loosen the thumbscrew that secures the I/O riser card to the back panel (see

Figure 6

-7

Carefully lift the I/O riser card straight up to clear the chassis.

Replacing the I/O Riser Card

Carefully lower the I/O riser card into the chassis while aligning the card-edge connectors with the connectors on the I/O board.

Insert the card firmly into the I/O board connector until the card is fully seated.

Tighten the thumbscrew that secures the I/O riser card to the back panel.

Replace the external SCSI connector cover and tighten the thumbscrew that secures the cover to the back panel.

Connect the following cables (see

Figure 6

-7

The back-panel status indicator cable

The SCSI backplane cable to the SCSIA connector

The intrusion switch cable to the INTR connector

Replace the back cover (see "

Replacing the Back Cover

" in "Troubleshooting Your System").

Memory Riser Cards

The system contains two memory riser cards. Each card contains up to eight memory modules.

Removing the Memory Riser Cards

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

CAUTION:

Before you perform this procedure, you must turn off the system and disconnect it from its power source. For more information, see

Safety First

—

For You and Your System

" in "Troubleshooting Your System."

NOTICE:

See "Protecting Against Electrostatic Discharge" in the safety instructions in your

System Information

document.

Summary of Contents for PowerEdge 6600

Page 1: ...is text Dell the DELL logo PowerEdge Dell OpenManage Dimension Inspiron Dell Precision OptiPlex Latitude and DellNet are trademarks of Dell Computer Corporation MS DOS is a registered trademark of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any ...

Page 2: ...fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumpers A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down ove...

Page 3: ...nd boot the system Change the jumper setting back to 2 3 before restoring the configuration information PSWD default The password feature is enabled The password feature is disabled RSVD Reserved do not change FVS Reserved do not change NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Table A 2 I O Riser Card Connectors Connector or Socket Desc...

Page 4: ... Socket Description I O Interface connector for the microprocessor board and the I O board FANn Fan connectors 1 through 6 PDB Interface connector for the microprocessor board and the power distribution board VRMn VRM connectors 1 through 4 CPUn Microprocessor sockets 1 through 4 MEMORYn Memory riser card connectors A and B PRC Peripheral riser card connector NOTE For the full name of an abbreviat...

Page 5: ...ion of the peripheral riser card connectors Figure A 6 Peripheral Riser Card Connectors Table A 4 Peripheral Riser Card Connectors Connector or Socket Description CPCONN Control panel cable connector BPCONN Backplane power connector not used CDFDCONN CD diskette interface cable connector PRCCONN Peripheral riser card connector NOTE For the full name of an abbreviation or acronym used in this table...

Page 6: ...ect the system to an electrical outlet and turn it on The existing passwords are not disabled erased until the system boots with the PSWD jumper plug removed However before you assign a new system and or setup password you must install the jumper plug 5 Repeat step 1 6 Install the jumper plug on the PSWD jumper see Figure A 2 7 Replace the back cover and then reconnect the system and peripherals t...

Page 7: ...al Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application specific integrated circuit BIOS basic input output system BMC baseboard management controller bpi bits per inch bps bits per second BTU British thermal unit C Celsius CD compact disc CGA color graphics adapter cm centimeter s CMOS complementary metal oxide semiconductor COM communications cpi characters per inch...

Page 8: ...data rate DIMM dual in line memory module DIN Deutsche Industrie Norm DIP dual in line package DMA direct memory access DOC Department of Communications in Canada dpi dots per inch DRAC Dell Remote Access Card DRAM dynamic random access memory DS DD double sided double density DS HD double sided high density ECC error checking and correction EDO extended data out EGA ...

Page 9: ...on EPP Enhanced Parallel Port EPROM erasable programmable read only memory ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram s G gravities GB gigabyte s GUI graphical user interface Hz hertz I O input output ID identification ...

Page 10: ...per second Kb kilobit s Kbps kilobit s per second kg kilogram s kHz kilohertz LAN local area network lb pound s LCD liquid crystal display LED light emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter s mA milliampere s mAh milliampere hour s ...

Page 11: ...ter MHz megahertz mm millimeter s ms millisecond s MTBF mean time between failures mV millivolt s NIC network interface controller NiCad nickel cadmium NiMH nickel metal hydride NMI nonmaskable interrupt ns nanosecond s NTFS NT File System NVRAM nonvolatile random access memory OTP one time programmable PAL programmable array logic PCI ...

Page 12: ...de POST power on self test ppm pages per minute PQFP plastic quad flat pack PSDB power supply distribution board PS 2 Personal System 2 PXE preboot execution environment RAID redundant arrays of independent disks RAM random access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red green blue ROM read only memory rpm revolutions per minu...

Page 13: ...single in line memory module SMB server management bus SMI system management interrupt SNMP Simple Network Management Protocol SRAM static random access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block UPS uninterruptible power supply USB universal serial bus V volt s VAC volt s alternating current VDC volt s direct current ...

Page 14: ...VLSI very large scale integration VRAM video random access memory VRM voltage regulator module W watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF zero insertion force Back to Contents Page ...

Page 15: ...he User s Guide describes system features and technical specifications video and SCSI device drivers the System Setup program and software support utilities l The systems management software documentation describes the features requirements installation and basic operation of the systems management software See the software s online help for information about the alert messages issued by the softw...

Page 16: ...s the possible causes and actions you can take to resolve any problems indicated by a message To determine what type of message you have received read the following subsections System Status Indicators The system s bezel has an indictor that can represent system status when the bezel is installed see Figure 2 1 The indicator identifies when the system is operating properly or when the system needs...

Page 17: ...ck Panel Indicators and Features Figure 2 3 shows the back panel features of the system Figure 2 3 Back Panel Features Indicator Status Caution Off Off Off No power is available to the system or the system is not powered on On Off Blue The system is operating normally Off Blinking Amber blinking The system has detected an error and requires attention Blinking Off Blue blinking The system is identi...

Page 18: ...Different codes display as drive events occur in the system For example in the event of a hard drive failure the drive fail code appears After the drive is selected for removal the prepared for removal code appears After the replacement drive is installed the Prepare for operation drive online code appears Table 2 2 SCSI Hard Drive Indicator Codes Indicator Indicator Code Off Drive bay empty ready...

Page 19: ...r second Drive failed Blinks green then amber and then off repeating this sequence every two seconds Predicted failure for the drive Steady green Drive online NOTE The drive busy indicator identifies whether the hard drive is active on the SCSI bus This indicator is controlled by the hard drive Table 2 3 Power Supply Indicator Codes Indicator Indicator Code Power on Green indicates that the power ...

Page 20: ...fer to events recorded in the system event log SEL For information on the SEL and configuring system management settings see the systems management software documentation found on the documentation CD that shipped with your system Table 2 5 Expansion Slot Indicator Code Indicator Indicator Code Off Expansion slot power is off No action is required Green Expansion slot power is on No action is requ...

Page 21: ...ery and Troubleshooting the I O Riser Card in Troubleshooting Your System E0212 VOLT BP 12 Backplane board is out of acceptable voltage range Ensure that the power cables are securely connected to the backplane board see Installing Drives If the problem persists see Troubleshooting Power Supplies in Troubleshooting Your System E0212 VOLT BP 3 3 E0212 VOLT BP 5 E0212 VOLT CPU VRM Microprocessor VRM...

Page 22: ...ion failure Ensure that all banks contain memory modules of the same type and size and that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System E0CF5 LOG DISABLE SBE Multiple single bit errors on a single memory module See Troubleshooting System Memory in Troubleshooting Your System E0D76 DRIVE FAIL Faulty or improperly installed har...

Page 23: ...rly installed memory riser card or microprocessor board Ensure that the memory riser cards are properly installed If the problem persists replace the memory riser cards see Memory Riser Cards in Installing System Options If the problem persists see Troubleshooting the Microprocessor Board in Troubleshooting Your System E1580 MISSING MEM n Specified memory riser card is faulty or improperly install...

Page 24: ...he Diskette Drive in Troubleshooting Your System Diskette write protected Diskette write protect feature enabled Move the write protect tab on the diskette to disable the write protect feature Drive not ready Faulty or improperly inserted diskette Insert the diskette properly in the diskette drive or replace the diskette Embedded server management error Embedded server management memory may be tem...

Page 25: ...ially see Memory Module Installation Guidelines in Installing System Options If the problem persists see Troubleshooting System Memory in Troubleshooting Your System Memory parity failure at start address to end address Faulty or improperly installed memory modules See Troubleshooting System Memory in Troubleshooting Your System Memory parity error at address Memory parity interrupt at address Mem...

Page 26: ...d in Troubleshooting Your System Unable to access processor PROM Faulty or improperly installed microprocessor faulty microprocessor board See Troubleshooting the Microprocessor Board in Troubleshooting Your System Unexpected interrupt in protected mode Improperly installed memory modules or faulty keyboard mouse controller faulty I O riser card See Troubleshooting System Memory and Troubleshootin...

Page 27: ...interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure See Troubleshooting the I O Riser Card in Troubleshooting Your System 3 3 1 CMOS failure See Troubleshooting the I O Riser Card and Troubleshooting the I O Board in Troubleshooting Your System 3 3 2 System configuration check failure 3 3 3 Keyboa...

Page 28: ...information see the systems management software documentation Back to Contents Page ...

Page 29: ...ting system is configured what type of system you have and what peripherals are connected to the system Using Software The following subsections discuss errors that can occur as a result of software operation or configuration Error Messages Error messages can be produced by an application program the operating system or the system Indicators Messages and Codes discusses the error messages that are...

Page 30: ...OM3 IRQ5 Available IRQ6 Used by the diskette drive controller IRQ7 Available IRQ8 Used by the real time clock IRQ9 Used for power management functions IRQ10 Available IRQ11 Available IRQ12 Used by the PS 2 mouse port unless the mouse is disabled in the System Setup program IRQ13 Used by the math coprocessor IRQ14 IDE CD drive controller IRQ15 Embedded server management NOTE For the full name of an...

Page 31: ...e microprocessor and the input and output components of the system the monitor keyboard and diskette drive are working you can use system diagnostics If you know what component s you need to test simply select the appropriate diagnostic device group s or subtest s If you are unsure about the scope of the problem read the rest of the information in this section Starting the System Diagnostics You c...

Page 32: ...the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen Press the left and right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highlighted option appears on the bottom line of the screen If you want more information about a device group or device highlight the Help...

Page 33: ...ecklist see Getting Help for instructions on obtaining technical assistance and informing the technical assistance representative of these messages Back to Contents Page Tests Allows you to select individual devices to tailor the testing process to your particular needs You can choose one or more devices from the list When you choose Tests four options are displayed Run Tests Select Parameters and...

Page 34: ...oard mouse or other external equipment A quick check of all the switches controls and cable connections can easily solve these problems See Figure 2 3 for the back panel features and connectors Checking Specific System Problems 1 Turn off the system including any attached peripherals and disconnect all power cables from their electrical outlets 2 If the system is connected to a PDU turn the PDU of...

Page 35: ... the system so that it is perpendicular to the system see Figure 5 2 Figure 5 2 Opening the Bezel Table 5 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages in Indicators Messages and Codes An error message displayed on the monitor See System Messages in Indicators Messages and Codes A series of beeps emitted by ...

Page 36: ...You and Your System 3 Loosen the thumbscrew that secures the back cover to the chassis see Figure 5 3 Figure 5 3 Removing and Replacing the Back Cover 4 Slide the back cover backward and grasp the cover at both ends 5 Carefully lift the cover away from the system Replacing the Back Cover 1 Check that no tools or parts are left inside the system and that any cables are routed so that they will not ...

Page 37: ...tor keyboard or mouse Before you perform any of the procedures see External Connections Troubleshooting the Video Subsystem Problem l Monitor l Monitor interface cable l Video memory l Video logic Action 1 Check the system and power connections to the monitor 2 Determine whether the system has a remote access card and a video expansion card installed The system supports only the embedded video whe...

Page 38: ... the problem is resolved the mouse must be replaced see Getting Help for instructions on obtaining technical assistance 4 Run the pointing devices test in the system diagnostics If the problem is resolved the faulty mouse must be replaced If the problem is not resolved the controller on the I O riser card is faulty see Getting Help for instructions on obtaining technical assistance Troubleshooting...

Page 39: ... the system and the reconnected device If the problem is resolved the USB port may be defective see Getting Help for instructions on obtaining technical assistance 6 If possible swap the interface cable with a known working cable If the problem is resolved the interface cable must be replaced see Getting Help for instructions on obtaining technical assistance 7 Turn off the system and the USB devi...

Page 40: ... an optional integrated redundant AC power module to provide AC current to the hot pluggable power supplies The AC module is used when a redundant AC power source is not required The integrated redundant AC power module enables your system to use two AC inputs Your system can operate on either of these inputs and automatically switches from a failing AC power source The three hot pluggable power s...

Page 41: ...y current The system battery maintains system configuration date and time information in a special section of memory when you turn off the system The operating life of the battery ranges from 2 to 5 years depending on how you use the system for example if you keep the system on most of the time the battery gets little use and thus lasts longer You may need to replace the battery if an incorrect ti...

Page 42: ... LCD indicates a problem with cooling l Fan status indicator signifies a problem with the fan l Systems management software issues a fan related error message Action 1 Remove the back cover see Removing the Back Cover 2 Locate the faulty fan 3 Remove the fan see Removing a Cooling Fan in Installing System Options 4 Reseat the fan in its compartment and ensure that the fan connector is firmly seate...

Page 43: ...ripherals 13 Run the Quick Tests in the system diagnostics If the tests complete successfully go to step 14 14 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 15 Remove the microprocessor tray see Removing the Microprocessor Tray 16 Reinstall one of the microprocessors and VRMs that you removed in step 10 see Adding or Replacing a Micropr...

Page 44: ...filler brackets are not installed over empty expansion slots Action 1 Observe the precautions in Safety First For You and Your System 2 Remove the back cover see Removing the Back Cover 3 Press the notify button for each expansion card and wait until the LED turns off see Figure 6 5 4 Verify that each expansion card is firmly seated in its connector 5 Verify that any cables are firmly connected to...

Page 45: ... Lock and Scroll Lock indicators on the keyboard If the monitor screen remains blank and the Num Lock Caps Lock and Scroll Lock indicators on the keyboard remain on perform the following steps a Turn off the system b Remove the back cover c Remove the front cover d Remove the memory riser cards e Go to step 12 If the monitor screen does not remain blank and the Num Lock Caps Lock and Scroll Lock i...

Page 46: ...s 13 Replace the front cover see Replacing the Front Cover 14 Replace the back cover see Replacing the Back Cover 15 Connect the system to its electrical outlet and turn on the system including any attached peripherals 16 Run the diskette drive tests from the diagnostics diskette to see whether the diskette drive works correctly 17 If the drive still does not work remove all expansion cards see Re...

Page 47: ...ser card Action 1 Remove the tape that was in use when the problem occurred and replace it with a tape that you know is not defective 2 Verify that any required SCSI device drivers are installed on the hard drive and are configured correctly For instructions on installing and configuring device drivers for the system s integrated SCSI host adapter see Using the Dell OpenManage Server Assistant CD ...

Page 48: ... any attached peripherals and disconnect the system from its electrical outlet b Remove the front cover see Removing the Front Cover c Check the SCSI cable connection to the RAID controller card 7 Partition and logically format the hard drive If possible restore the files to the drive To partition and logically format the drive see the operating system documentation If the problem is not resolved ...

Page 49: ...ar the chassis see Figure 6 1 Replacing the Fan Assembly Tray 1 Align the alignment tabs with the slots in the chassis see Figure 6 1 2 Lower the fan assembly tray into the chassis 3 Ensure that the fans are fully seated 4 Replace the front cover see Replacing the Front Cover in Troubleshooting Your System 5 Replace the back cover see Replacing the Back Cover in Troubleshooting Your System Figure ...

Page 50: ...e upright position and lift the fan straight up to clear the fan assembly see Figure 6 2 Figure 6 2 Removing and Replacing a Cooling Fan Replacing a Cooling Fan NOTE The procedure for removing each individual fan is the same NOTICE The cooling fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time NOTE The procedure for replacing each individual fan...

Page 51: ...n AC module or an integrated redundant AC power module The AC module is used when a redundant AC power source is not required The integrated redundant AC power module enables your system to use two AC inputs Your system can operate on either of these inputs and automatically switches from a failing AC power source Both of these modules are removed and replaced using the same procedure Removing the...

Page 52: ...lready installed on the same PCI bus you must power down all expansion slots on that bus This action ensures that all expansion cards on that bus power up at the same operating speed Otherwise you can install the expansion card in an expansion slot that is alone on a PCI bus or on a PCI bus with cards of the same or slower operating speeds To identify PCI buses see Figure A 3 l Certain operating s...

Page 53: ... the expansion slot notify button and wait until the status indicator turns green See Expansion Slot Indicator Codes in Indicators Messages and Codes for information on expansion slot status 4 Install the expansion card see Figure 6 5 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the I O board b Insert the card edge connector firmly into ...

Page 54: ...sp the expansion card by its top corners and carefully remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty card slot opening 7 Replace the back cover see Replacing the Back Cover in Troubleshooting Your System If you turned off your system in step 2 because your system s operating system does not support hot plug expa...

Page 55: ...l riser card straight up to clear the chassis Replacing the Peripheral Riser Card 1 Position the peripheral riser card so that the card edge connector is aligned with the riser card connector on the microprocessor board 2 Lower the card into the chassis until the ejectors are in the peripheral riser card guides see Figure 6 6 3 Rotate the ejectors down until the until the card is fully seated 4 Co...

Page 56: ...I O board 2 Insert the card firmly into the I O board connector until the card is fully seated 3 Tighten the thumbscrew that secures the I O riser card to the back panel 4 Replace the external SCSI connector cover and tighten the thumbscrew that secures the cover to the back panel 5 Connect the following cables see Figure 6 7 l The back panel status indicator cable l The SCSI backplane cable to th...

Page 57: ...to operate The memory modules should be installed starting with bank 1 and ending with bank 4 see Figure 6 9 Each bank on each memory riser card must contain the same memory module size For example if bank 1 on one riser card contains 128 MB memory modules bank 1 on the other riser card must also contain 128 MB memory modules To obtain the desired total memory for your system you may need to insta...

Page 58: ... Press F1 to continue F2 to enter System Setup 5 Press F2 to enter the System Setup program and check the System Memory setting in the system data box The system should have already changed the value in the System Memory setting to reflect the newly installed memory 6 If the System Memory value is incorrect one or more of the memory modules may not be installed properly Repeat steps 1 through 4 ag...

Page 59: ...mory riser card in which you will remove memory modules see Figure 6 9 3 Press down and outward on the ejectors until the memory module pops out of the socket see Figure 6 10 Microprocessor Tray The microprocessor tray must be removed to access the microprocessors and VRMs The tray must also be removed to gain access to the SCSI backplanes Use Figure A 4 and Table A 3 to locate the microprocessor ...

Page 60: ...ray handles down until the tray is secured to the front panel see Figure 6 11 4 Reseat the following components l Peripheral riser card See Replacing the Peripheral Riser Card l Memory riser cards See Replacing the Memory Riser Cards 5 Replace the fan assembly tray see Replacing the Fan Assembly Tray 6 Replace the front cover see Replacing the Front Cover in Troubleshooting Your System 7 Replace t...

Page 61: ... is released see Figure 6 13 Figure 6 13 Removing and Replacing the Microprocessor NOTE A microprocessor and VRM must be installed in the CPU1 and VRM1 sockets respectively To identify CPU1 and VRM1 sockets see Figure A 4 NOTICE If a microprocessor socket does not have a microprocessor installed a heat sink blank must be installed for that socket CAUTION Before you perform this procedure you must ...

Page 62: ...the side of the microprocessor enclosure see Figure 6 12 19 Rotate the front release lever down to secure the cover to the front of the microprocessor enclosure see Figure 6 12 20 If you are adding additional microprocessors install the VRM in the corresponding VRM socket pushing down firmly to make sure that the ejectors engage see Figure 6 14 Figure 6 14 Installing the VRM 21 Replace the micropr...

Page 63: ...ce the I O riser card see Replacing the I O Riser Card 8 Replace the back cover see Replacing the Back Cover in Troubleshooting Your System 9 Reconnect the system and any attached peripherals to their electrical outlets and turn them on 10 Enter the System Setup program to confirm that the battery is operating properly see Using the System Setup Program in the User s Guide 11 Enter the correct tim...

Page 64: ... are different To configure a SCSI device installed in the peripheral bay follow the guidelines in the following subsections SCSI ID Numbers Each device attached to a SCSI host adapter must have a unique SCSI ID number from 0 to 15 A SCSI tape drive is configured as SCSI ID 6 the default ID number for a tape drive Device Termination SCSI logic requires that the two devices at opposite ends of the ...

Page 65: ...rform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive SCSI Hard Drives This subsection describes how to install and configure SCSI hard drives in the system s internal hard drive bays The internal hard drive bays provide space for up to eight 1 inch hard drives These drives connect to a SCSI backplane board A SCSI cable connec...

Page 66: ...nd Diskette Drives The CD and diskette drives are mounted together on a tray that slides in and out of the front panel and connects to an interposer board in the system Removing the CD Diskette Drive Tray 1 Open the bezel see Opening the Bezel in Troubleshooting Your System 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Press the rel...

Page 67: ...d and to the RAID controller card To identify the correct RAID controller card connector see the documentation for the card 5 Replace the microprocessor tray see Replacing the Microprocessor Tray in Installing System Board Options 6 Reconnect the system to an electrical outlet and turn it on 7 Install any required SCSI device drivers see Installing and Configuring SCSI Drivers in the User s Guide ...

Page 68: ......

Page 69: ...ort service see Technical Support Service and Before You Call Help Tools Dell provides a number of tools to assist you These tools are described in the following sections World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products Through the Internet you can access most of the services described in this section including AutoTech Te...

Page 70: ...e Have your invoice or packing slip handy when you call For the telephone number to call see Dell Contact Numbers Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see Dell Contact Numbers Returning Items for Warranty ...

Page 71: ...e Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care toll free 1 800 444 0733 Sales toll free 1 800 444 3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11...

Page 72: ...omated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct sales from outside Toronto toll free 1 800 387 5752 Sales Direct sales from within Toronto 416 758 2200 Sales Federal government education and medical toll free 1 800 567 7542 Sa...

Page 73: ...chboard 0825 004 700 Switchboard Alternative 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax Alternative 04 99 75 40 01 Website support euro dell com E mail support euro dell com fr fr emaildell Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website support euro dell com E mail support euro dell com fr f...

Page 74: ...81 44 556 3894 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division Up to 400 employees 044 556 3494 Preferred Accounts Division Sales Over 400 employees 044 556 3433 Large Corporate Accounts Sales Over 3500 employees 044 556 3440 Public Sales Government agencies educational institutions and medical institutions 044 556 3440 Global Segment Japan 044 556 3...

Page 75: ...3 Switchboard 020 581 8818 Website support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Technical Support 671 16882 Relational Customer C...

Page 76: ...Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Website support euro dell com E mail support euro dell com es es emaildell Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Web...

Page 77: ...able and desktop computers Customer Technical Support Return material authorization numbers toll free 1 800 624 9896 Customer Technical Support Home sales purchased via www dell com toll free 1 877 576 3355 Customer Service Credit return authorization numbers toll free 1 800 624 9897 National Accounts Computers purchased by established Dell national accounts have your account number handy medical ...

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