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Polycom

KIRK

Wireless Server 300

Installation and

Configuration Guide

14184603 Version 2

Summary of Contents for KIRK 300

Page 1: ...Polycom KIRK Wireless Server 300 Installation and Configuration Guide 14184603 Version 2 ...

Page 2: ...xpressed written consent of Polycom Inc Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom Inc Polycom and Accord are registered trademarks of Polycom Inc Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assum...

Page 3: ... 3 Administrative Computer 2 4 Requirements for the KIRK Wireless Server 300 Solution 2 4 KIRK Wireless Server 300 2 4 Environmental Requirements 2 4 Electrical Requirements 2 4 Installation Prerequisites 2 4 Installing KIRK Wireless Server 300 Types and Part Numbers 3 1 KWS300 Types and Part Numbers 3 1 KWS300 Appearance and Components 3 2 KWS300 LED Indicators 3 3 KWS300 Reset Button 3 4 Resetti...

Page 4: ...egistration Data CSV Format 6 6 System Management KIRK Wireless Server 300 7 1 Reading System Information 7 1 General Status Information 7 2 Logs Information 7 2 Wireless Server Information 7 3 Packet Capture 7 3 Reading Statistics 7 4 Wireless Server 7 4 Active Calls 7 5 Abnormal Call Releases 7 6 Traffic Distribution 7 6 Making a Back Up of the Configuration File 7 7 Restoring the Configuration ...

Page 5: ...andlers operations that the call handler is installed and initialized and is working correctly that you have a working knowledge of deployment in general that a site survey has been conducted and that the installer has access to these plans Furthermore you will need the information in the table below in order to enter the web based Administration Page Note The KWS300 is pre configured to use DHCP ...

Page 6: ...cess the web based Administration Page and configure the KWS300 using static IP address Chapter 5 KIRK Handset Registration To learn how to register KIRK Handsets Chapter 6 KIRK Handset Management To learn how to manage the KIRK Handsets through the web based Administration Page Chapter 7 System Management To learn how to define and view different settings of the system reading statistics making a...

Page 7: ...the KWS300 DECT Digital Enhanced Cordless Telecommunications DHCP Dynamic Host Configuration Protocol DNS Domain Name System GAP Generic Access Profile IP Internet Protocol IPEI International Portable Equipment Identity Serial no of the handset SN KWS KIRK Wireless Server KWS300 KIRK Wireless Server 300 LAN Local Area Network LED Light Emitting Diode MAC Media Access Control hardware address of a ...

Page 8: ... This section provides a description of the KWS300 solution A typical KWS300 configuration includes a number of the following components in addition to the KWS300 Repeaters optional Handsets and accessories Figure 2 1 Overview of the Whole Solution ...

Page 9: ... handler The communication protocol between the KWS300 and the call handler is SIP A KWS300 is installed directly on the LAN and must be managed as part of the corporate network For more information about the KWS300 refer to Installing KIRK Wireless Server 300 on page 3 1 and Configuring KIRK Wireless Server 300 on page 4 1 Wireless Bands The wireless solution supports two wireless bands allowing ...

Page 10: ... to more than one system enabling you to use the same handset on up to 10 different systems Auto Login type B is used if a handset is subscribed to two systems only Auto Login B can be used in separate systems which are overlapping each other KIRK SIO Application Interface The SIO Application Interface is a communication platform allowing text messaging between the wireless server and a handset Wi...

Page 11: ...affic and excess dust dry and well ventilated within the temperature ranges of 10 C and 40 C 50 F and 104 F between 20 and 80 non condensing relative humidity Electrical Requirements The following electrical requirements must be met Power over Ethernet PoE 802 3af Maximum power supply consumption is 3 0W IEEE 802 3af class 1 device Use a standard PoE adapter or a PoE enabled port on a switch adher...

Page 12: ...ximum of eight digits for the individual handset The AC can be used when connecting the handset to the KWS300 Handset IPEI serial number of the handset please refer to the handset user guides The KWS300 works on the following network LAN fast Ethernet 100 Mbit PoE 802 3af The call handler must support the following communication protocol SIP ...

Page 13: ...he KWS300 Types and Part Numbers KWS300 Types and Part Numbers The KWS300 contains RF circuitry that comply with the local band standards ETSI DECT and USA DECT 6 0 The table below includes a list of available KWS300 and their part numbers Table 3 1 KIRK Wireless Server 300 Part Numbers Variants of KIRK Wireless Server 300 Part Number KIRK Wireless Server 300 1 8 GHz KIRK Wireless Server 300 1 9 G...

Page 14: ...Installing KIRK Wireless Server 300 3 2 KWS300 Appearance and Components The KWS300 front cover includes the following LED indicating the operating status of the unit Figure 3 1 KWS300 Front view LED ...

Page 15: ...Faceplate For information about the Reset button refer to Resetting the KWS300 Hardware on page 3 4 KWS300 LED Indicators In the following the indications of the LED on the front cover and on the faceplate of the KWS300 will be described ETH Port Power supply by PoE Reset Button LINK Activity Indicator ...

Page 16: ...hing Error Steady red Reset shutdown in progress Steady red for 5 seconds followed by fast red flashing Reset to factory settings Table 3 3 LED Indicator Description Faceplate LED Indicator Meaning LINK Activity Indicator green Link layer software has established connection LINK Activity Indicator green flashing Activity Table 3 4 Reset Button Description Press button Action Short press 2 to 5 sec...

Page 17: ...r mounting indoors on a wall 1 Mount the KWS300 on the wall using the anchors and screws provided Note When you place the KWS300 on the screws ensure that the screws do not touch the printed circuit board Figure 3 3 KWS300 Wall Mounting 2 Connect the wire into the RJ45 plug on the KWS300 ...

Page 18: ...s on page 4 2 Powering up the KWS300 After installing the KWS300 you need to power up the unit using PoE How to Access the Administration Page The web based Administration Page is accessed through a standard web browser To access the web page you will need the information below 1 Open a web browser 2 In the browsers Address bar type http IP Address and then press ENTER Note The KWS300 is pre confi...

Page 19: ...ss Initial System Access KWS300 IP address of the KWS DHCP assigned or 192 168 0 1 if DHCP server is not available User Name admin Password kws300 Note The default user name of the system is admin and the default password of the system is kws300 It is strongly recommended to change the password please refer to Security Configuration on page 4 5 The KWS300 is pre configured to use DHCP If DHCP is n...

Page 20: ...NTP settings for the KWS300 Click Configuration and then click General Figure 4 2 Adm Page KWS300 Configuration General page Note The KWS300 is pre configured to use DHCP If DHCP is not available it will fall back to static 192 168 0 1 Prior to firmware release PCS05B_ by default the KWS300 used static IP address 192 168 0 1 The current IP Address of the KWS300 can be discovered using UPnP Table 4...

Page 21: ... more information x Gateway Enter the IP address of the default gateway The default gateway serves as an access point to another network Contact your system administrator for more information x MTU Maximum Translation Unit Enter the size of the largest packet that your network protocol can transmit x General Configuration DNS Domain Name System Domain Enter the name of the domain where system belo...

Page 22: ...e KWS300 Configuration Security Configuration page Table 4 3 Security Configuration of the KWS300 Table 4 2 Configuration of the KWS300 to Allow Handset Subscription Field Explanation Required Optional Subscription Allowed Enable the check box If not enabled it is not possible to subscribe a handset x Field Explanation Require d Optiona l Security Configuration Administrator Authentication Current...

Page 23: ...Click Save to save the Security Configuration New Password again Confirm new password by entering the new password again x Security Configuration Remote Access Allow Remote Logging Enable the check box if you want to allow for remote logging x ...

Page 24: ...ge waiting indication and media Click Configuration and then click SIP Figure 4 5 Adm Page KWS300 Configuration SIP page Table 4 4 SIP Configuration Field Explanation Required Optional SIP Configuration General Local Port Enter the local port number The default local port number is 5060 Note The local port is the port on which the KWS300 listens for incoming SIP signalling x ...

Page 25: ...calls x Registra tion Expire sec Enter the number of seconds before a SIP registration will be renewed The default value is 3600 x Max Forwards The maximum number of times SIP messages can be forwarded The default value is 70 x SIP type of Service Defines IP type of service used for SIP messages The default setting is Nothing x SIP Configuration Authentication Default User Default user name used f...

Page 26: ...IP proxy x Subscrip tion Expire sec Enter the number of seconds before MWI subscription will be renewed The default value is 3600 x SIP Configuration Media Packet Duration msec Select between 10 20 and 40 msec x Media Type of Service IP type of service for voice The default setting is Nothing x Port Range Start Port range used for RTP The default value is 58000 x Codec priority Define the prioriti...

Page 27: ...em database subscription of the handset is not possible Registering KIRK Handsets To register handsets you use the web based Administration Page of the KWS300 For more information about accessing the Administration Page see How to Access the Administration Page on page 4 1 1 Click Users and then click List Users Note This section only describes how to register handsets on the KWS300 You also need ...

Page 28: ...ories DECT data which is necessary for the correct handling of the DECT protocol stack SIP data which is necessary for the handling of a SIP user agent Table 5 1 Configuring KIRK Handsets Field Explanation Required Optional User Page DECT IPEI Enter the IPEI number serial number of the handset The serial number consists of a five digit handset type number manufacturer code and a seven digit handse...

Page 29: ...name Enter the user part of a SIP URI e g 1234 in John Doe sip 1234 somecompany com x Domain Enter the domain part of a SIP URI e g somecompany com in John Doe sip 1234 somecompany com Note If not configured the default domain will be used x Display name Enter the name to be displayed caller ID e g John Doe in John Doe sip 1234 somecompany com x Authen tication user Enter user name The user name w...

Page 30: ...data For more information about accessing the Administration Page refer to How to Access the Administration Page on page 4 1 This section includes information about Viewing Handset User Configuration on page 6 2 Searching for Handset User Information on page 6 2 Removing KIRK Handsets from the List Deregistering on page 6 3 Changing User Configurations on page 6 3 Back Up and Restore Handset Data ...

Page 31: ...n click List Users Figure 6 1 Adm Page KWS300 Users List Users page Searching for Handset User Information Through the web based Administration Page it is possible to search for a registered handset user in the system 1 Click Users and then click List Users Figure 6 2 Adm Page KWS300 Users List User page 2 Type part of a user display name or IPEI to search for in the text field and then click Sear...

Page 32: ...elete to remove the registration A warning box appears Figure 6 4 Warning box 2 Click OK Changing User Configurations You can change user configurations such as the AC authentication code using the web based Administration Page 1 Click Users and then click List Users 2 Type the beginning of a number or name to search for in the text field and then click Search or select the handset in question by ...

Page 33: ...ndset data consists of two databases to be saved i e the User Database names and numbers and the Subscription Database bindings between handset and server Both are required for the back up 1 Click Users and then click Import Export Figure 6 6 Adm Page KWS300 Users Import Export page 2 Under Backup User Data do one of the following a To save user data click the Save button after User database b To ...

Page 34: ... Restore User Data do one of the following a To restore configuration data click the Browse button after User database b To restore user data with subscriptions click the Browse button after Subscriptions 3 Select the file in question and then click Open 4 Click Load The following page appears Figure 6 8 Adm Page KWS Users Import Export Loaded page 5 Click Reboot A warning message appears Figure 6...

Page 35: ...set Registration Data in CSV Format 1 Click Users and then click Import Export Figure 6 11 Adm Page KWS300 Users Import Export page 2 Under Import User Data click Browse to find the CSV file with handset registration data 3 Select the file in question and then click Open 4 Click Load 5 Click OK Note If you want to leave out some of the information e g standby text you must keep the commas e g IPEI...

Page 36: ...e and resetting the system KIRK Wireless Server 300 This section includes information about Reading System Information on page 7 1 Reading Statistics on page 7 4 Making a Back Up of the Configuration File on page 7 7 Restoring the Configuration File on page 7 7 Updating the KIRK Wireless Server 300 Firmware on page 7 7 Reading System Information Under Status it is possible to get general informati...

Page 37: ...WS300 Status General page On the Status General page you can read information about the current firmware and hardware MAC Address of the system NTP Server from which IP address the system receives its time information Time time information if a time server is valid Logs Information This page provides information about the logs 1 Click Status and then click Logs Figure 7 2 Adm Page KWS300 Status Lo...

Page 38: ...code of the KWS300 1 Click Status and then click Wireless Server Figure 7 3 Adm Page KWS300 Status WS page Packet Capture The Packet Capture page is used to create traces in PCAP format for debugging These traces can be viewed with the Wireshark program www wireshark org 1 Click Status and then click Packet Capture Figure 7 4 Adm Page KWS300 Status Packet Capture page Table 7 1 Packet Capture Fiel...

Page 39: ...and over statistics It also provides information about the traffic load Erlang of the installation 1 Click Statistics and then click Wireless Server Field Explanation Required Optional Capture external RTP Enable this check box to capture voice communication Please note that the available memory only allows for short time captures of voice communication Capture MSF Enable this check box to capture...

Page 40: ...ete all statistic traffic information A warning message appears Figure 7 6 Warning message 3 Click OK Active Calls This page is useful to get statistic information about active calls in the KWS300 installation 1 Click Statistics and then click Active Calls Figure 7 7 Adm Page KWS300 Statistics Active Calls page ...

Page 41: ...tics and then click Abnormal Releases Figure 7 8 Adm Page KWS300 Statistics Abnormal Releases page Traffic Distribution This page is useful to get statistic information about traffic distribution during the last 24 hours in a KWS300 installation 1 Click Statistics and then click Traffic Distribution Figure 7 9 Adm Page KWS300 Statistics Traffic Distribution page ...

Page 42: ...ation Backup Restore page 2 Click Save Restoring the Configuration File This section describes how to restore a configuration file 1 Click Configuration and then click Backup Restore Figure 7 11 Adm Page KWS300 Configuration Backup Restore page 2 Click Browse 3 Select the file in question and then click Open 4 Click Load 5 Click OK The configuration file is restored in the system Updating the KIRK...

Page 43: ...the file in question and then click Open 4 Click Update and the firmware is being updated Figure 7 13 Adm Page Firmware Update Progress Bar Wait until the system has finished updating Figure 7 14 Adm Page Firmware update completed 5 Optionally you can block new calls during a firmware update by clicking Administration and then Wireless Server Warning Do not power off while updating ...

Page 44: ...er Service Status click Block 7 Click Reboot to update the KWS300 firmware 8 If you have blocked new calls during a firmware update enable new calls again by clicking Administration then Wireless Server and then clicking Allow Reboot is required before the firmware update applies ...

Page 45: ...re SL1 4DX UK Cesky Czech Polycom UK Ltd tímto prohlašuje že tento KIRK Wireless Server 300 je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erklærer herved at følgende udstyr KIRK Wireless Server 300 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erklärt Polycom UK...

Page 46: ...exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente Polycom UK Ltd dichiara che questo KIRK Wireless Server 300 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Íslenska Icelandic Hér með lýsir Polycom UK Ltd yfir því að KIRK Wireless Server 300 er í samræmi við grunnkrö...

Page 47: ...a Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta KIRK Wireless Server 300 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolocili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd týmto vyhlasuje že KIRK Wireless Server 300 splna základné požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa täten että KIRK Wireles...

Page 48: ...enn Ihr Gerät wurde eigens für diesen Gebrauch modifiziert und bestimmt Avvertenza Non utilizzare la periferica di rete senza fili in prossimità di un detonatore non protetto o di esplosivi a meno che la periferica non sia stata modificata a tale proposito Advarsel ikke bruk den trådløse nettverksenheten nært inntil uisolerte fenghetter eller i et eksplosivt miljø med mindre enheten er modifisert ...

Page 49: ...used for this mobile transmitter must provide a separation distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The above warning is inserted for reg...

Page 50: ...lves or other persons Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment To minimize risk to service personnel and users the system must be connected to an outlet with a third wire Earth Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near ne...

Page 51: ...lots as they may touch dangerous voltage points or short out parts that could result in fire electrical shock or injury Never spill liquid of any kind into this product 8 To reduce the risk of electrical shock or burns do not disassemble this product Opening or removing covers may expose you to dangerous voltages dangerous electrical current or other risks Incorrect reassemble can cause electrical...

Page 52: ...trinsic safety Do not install the unit in conditions where there is a danger of electrically ignited explosions Exposure to sunlight heat and moisture Do not expose the unit to direct sunlight for long periods Keep away from excessive heat and moisture Spare parts and accessories Use only approved spare parts and accessories The operation of non approved parts cannot be guaranteed and may even cau...

Page 53: ... period shall be one 1 year from the date of manufacture Repair or replacement of the product is your sole and exclusive remedy If the product is repaired reconditioned component parts or materials may be used If the product is replaced we may replace it with a new or reconditioned product of the same or similar design The repaired product will be warranted for either a 90 days or b the remainder ...

Page 54: ...ENIENCE INJURY TO ANY PERSON OR DAMAGE TO PROPERTY CAUSED BY THE PRODUCT LOSS OF REVENUE OR PROFIT OR DAMAGES FOR ANY FAILURE TO PERFORM IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL INCIDENTAL PUNITIVE OR CONSEQUENTIAL DAMAGES EVEN IF WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some states do not allow limitations on how long an implied warranty lasts so the above limitations may not apply...

Page 55: ...PLv2 regarding your rights under said license You may obtain a complete corresponding machine readable copy of the source code of such software under the GPLv2 or LGPLv2 at http www kirktelecom com Installer suk235 asp Alternatively Polycom Denmark offers to provide such source code to you on CD ROM for a charge covering the cost of performing such distribution such as the cost of media shipping a...

Page 56: ... 6 6 Adm Page KWS300 Users Import Export page 6 4 Figure 6 7 Adm Page KWS300 Users Import Export page 6 5 Figure 6 8 Adm Page KWS Users Import Export Loaded page 6 5 Figure 6 9 Adm Page Reboot Warning message 6 5 Figure 6 10 Example of Handset Registration Data in CSV Format 6 6 Figure 6 11 Adm Page KWS300 Users Import Export page 6 6 Figure 7 1 Adm Page KWS300 Status General page 7 2 Figure 7 2 A...

Page 57: ...KIRK Wireless Server 300 Installation and Configuration Guide 10ii Figure 7 14 Adm Page Firmware update completed 7 8 Figure 7 15 Adm Page KWS300 Administration WS page 7 9 ...

Page 58: ...4 Table 3 3 LED Indicator Description Faceplate 3 4 Table 3 4 Reset Button Description 3 4 Table 4 1 General Configuration of the KWS300 4 3 Table 4 2 Configuration of the KWS300 to Allow Handset Subscription 4 4 Table 4 3 Security Configuration of the KWS300 4 5 Table 4 4 SIP Configuration 4 6 Table 5 1 Configuring KIRK Handsets 5 2 Table 7 1 Packet Capture 7 3 ...

Page 59: ...ing 6 3 registering 5 1 searching information 6 2 viewing configuration 6 2 I installation prerequisites 2 4 installing KIRK Wireless Server 6000 3 5 K KIRK Wireless Server 6000 accessing Administration Page 4 1 components 3 2 faceplate 3 3 LED indicators 3 3 powering up 4 1 requirements 2 4 types 3 1 updating 7 7 KIRK Wireless Server 6000 Solution components 2 2 Handset 2 3 KIRK Wireless Server 6...

Page 60: ... Maintenance Software ServiceTool 2 3 maintenance software ServiceTool 2 3 Media Resource components 3 2 faceplate 3 3 LED indicators 3 3 powering up 4 1 types 3 1 P power local power supply 4 1 R registration 5 1 requirements KIRK Wireless Server 6000 2 4 S system capacity 2 2 W wireless bands 2 2 ...

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