Dell PowerConnect J-8208, Hardware Manual

Page: 205 / 276

Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
http://www.support.dell.com
, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For
the telephone number to call for your region, see “Contacting Dell” on page 191.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions
about Dell hardware. Our support staff use computer-based diagnostics to provide fast,
accurate answers. To contact Dell's support service, see “Before You Call” on page 190
and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
http://www.dell.com/training
for more information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance. Have your invoice or packing slip handy
when you call. For the telephone number to call for your region, see “Contacting Dell” on
page 191.
Product Information
If you need information about additional products available from Dell, or if you would
like to place an order, visit the Dell website at
http://www.dell.com . For the telephone
number to call for your region or to speak to a sales specialist, see “Contacting Dell” on
page 191.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization (RMA) Number, and write it clearly
and prominently on the outside of the box. For the telephone number to call for your
region, see “Contacting Dell” on page 191.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist (see “Diagnostics Checklist” on page 190),
indicating the tests that you have run and any error messages reported by the Dell
Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (such as power
cables and guides) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing materials.
See “Packing a J-EX8208 Switch or Component for Shipping” on page 197.
189
Chapter 15: Getting Help