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Dell POWER EDGE SC1430, Hardware Owner'S Manual

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Dell POWER EDGE SC1430 Hardware Owner'S Manual Download Page 107

Troubleshooting Your System

107

4

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5

Open the system. See "Opening the System" on page 43.

6

Ensure that the interface cable is securely connected to the optical drive and to the controller.

7

Ensure that a power cable is properly connected to the drive.

8

Close the system. See "Closing the System" on page 43.

9

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, 

see 

"Getting Help" on page 123

.

Troubleshooting a Hard Drive

Problem

•

Device driver error.

•

One or more hard drives not recognized by the system.

Action

 

CAUTION: 

Only trained service technicians are authorized to remove the system cover and access any of the 

components inside the system. Before performing any procedure, see your 

Product Information Guide

 for 

complete information about safety precautions, working inside the computer and protecting against electrostatic 
discharge.

 

NOTICE: 

This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up 

all files on the hard drive.

1

Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 113.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

2

If you are experiencing problems with multiple hard drives, skip to step 5. For a problem with a single 
hard drive, continue to the next step.

3

If your system has a SAS RAID controller, perform the following steps.

a

Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program. 

See the documentation supplied with the host adapter for information about the configuration 
utility.

b

Ensure that the hard drive has been configured correctly for the RAID. 

c

Exit the configuration utility and allow the system to boot to the operating system.

4

Ensure that the required device drivers for your SAS RAID controller are installed and are configured 
correctly. See the operating system documentation for more information.

5

Check the cable connections inside the system:

a

Turn off the system, including any attached peripherals, and disconnect the system from the 
electrical outlet. 

book.book  Page 107  Monday, June 5, 2006  1:51 PM

Summary of Contents for POWER EDGE SC1430

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge SC1430 Systems Hardware Owner s Manual book book Page 1 Monday June 5 2006 1 51 PM ...

Page 2: ...ion of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect and XPS are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is a registered trademark of EMC Corporation Other trad...

Page 3: ...es 25 Diagnostics Messages 25 Alert Messages 25 2 Using the System Setup Program 27 Entering the System Setup Program 27 Responding to Error Messages 27 Using the System Setup Program 28 System Setup Options 28 Main Screen 28 CPU Information Screens 31 Integrated Devices Screen 32 System Security Screen 33 Exit Screen 33 System Event Log 34 System and Setup Password Features 35 Using the System Pa...

Page 4: ...ble Carrier 49 Installing a Hard Drive in the Rotatable Carrier 50 Removing an Optional Third Hard Drive 54 Installing an Optional Third Hard Drive 55 Removing an Optional Fourth Hard Drive 58 Installing an Optional Fourth Hard Drive 59 Diskette Drive 63 Removing the Diskette Drive 63 Installing a Diskette Drive 64 Optical and Tape Drives 66 Removing an Optical or Tape Drive 66 Installing an Optic...

Page 5: ...assis Intrusion Switch 86 Removing the Chassis Intrusion Switch 86 Installing the Chassis Intrusion Switch 87 Removing and Replacing the Bezel Service Only Parts Procedure 87 Removing the Bezel 87 Replacing the Bezel 88 Front I O Panel Service Only Parts Procedure 89 Removing the Front I O Panel 89 Replacing the Front I O Panel 90 Thermal Diode Cable Service Only Parts Procedure 91 System Board Se...

Page 6: ...roubleshooting the System Battery 102 Troubleshooting System Cooling Problems 102 Troubleshooting a Fan 103 Troubleshooting System Memory 103 Troubleshooting a Diskette Drive 105 Troubleshooting an Optical Drive 106 Troubleshooting a Hard Drive 107 Troubleshooting a SAS RAID Controller 108 Troubleshooting Expansion Cards 109 Troubleshooting the Microprocessors 110 5 Running the System Diagnostics ...

Page 7: ...onnectors 120 Disabling a Forgotten Password 122 7 Getting Help 123 Obtaining Assistance 123 Online Services 123 AutoTech Service 124 Automated Order Status Service 124 Support Service 124 Dell Enterprise Training and Certification 125 Problems With Your Order 125 Product Information 125 Returning Items for Warranty Repair or Credit 125 Before You Call 125 Contacting Dell 128 Glossary 149 Index 15...

Page 8: ...8 Contents book book Page 8 Monday June 5 2006 1 51 PM ...

Page 9: ...he Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system and technical specifications CDs included with your system provide documentation and tools for configuring and managing your system Systems manag...

Page 10: ...tion allowing you to run the system diagnostics See Running the System Diagnostics on page 114 F11 Enters the boot menu selection screen allowing you to choose a boot device F12 Initiates PXE boot Ctrl C Option is displayed for some SAS controller expansion cards Enters the SAS Configuration Utility which includes RAID configuration options See your SAS adapter User s Guide for more information Ct...

Page 11: ...s 1 2 3 4 6 7 8 9 5 Table 1 2 Front Panel Components Item Component Icon Description 1 upper 5 25 inch drive bay Holds an optical drive 2 lower 5 25 inch drive bay Holds an optional optical or half height tape drive or a fourth hard drive requires mounting bracket 3 flex bay Holds a diskette drive or an optional third hard drive 4 hard drive activity indicator Indicates hard drive activity book bo...

Page 12: ...mber The power supply is probably good Check the diagnostic indicators to see if the specific problem is identified See Diagnostics Indicator Codes on page 15 Blinking amber The system is powering up If the hard drive indicator is off the power supply may need to be replaced If the hard drive indicator is on the system board is faulty Check the diagnostic indicators to see if the specific problem ...

Page 13: ...ecific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions 1 AC power connector 2 expansion card slots 5 3 NIC connector 4 USB connectors 5 5 video connector 6 par...

Page 14: ...ure 1 3 NIC Indicators 1 link indicator 2 activity indicator Table 1 3 NIC Indicator Codes Indicator Type Indicator Code Description Activity Off When off at the same time that the link indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 27 Blinking Indicates that network data is being sent or receiv...

Page 15: ...the system is connected to an electrical outlet Press the power button to turn the computer on If the system does not turn on and the power light is off see Getting Help on page 123 blinking amber The BIOS is not executing Ensure that the processor is seated correctly and restart the system See Microprocessor on page 73 If the problem persists see Getting Help on page 123 blinking blinking amber A...

Page 16: ...ossible processor failure See Troubleshooting the Microprocessors on page 110 Memory failure See Troubleshooting System Memory on page 103 Possible expansion card failure See Troubleshooting Expansion Cards on page 109 Possible video failure See Getting Help on page 123 Diskette drive or hard drive failure Ensure that the diskette drive and hard drives are properly connected See Hard Drives on pag...

Page 17: ...esource and or system board hardware failure See Troubleshooting IRQ Assignment Conflicts on page 96 If the problem persists see Getting Help on page 123 Possible system resource configuration error See Troubleshooting Your System on page 95 If the problem persists see Getting Help on page 123 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected See Tro...

Page 18: ...ation only To reset enter the System Setup program See Using the System Setup Program on page 27 Alert Previous FAN_CCAG failure Specified fan failed before last system startup FAN_CCAG card fan FAN_FRONT front fan FAN_HDD hard drive fan for optional fourth hard drive FAN_MEM memory fan FAN_PSU power supply fan Information only Alert Previous FAN_FRONT failure Alert Previous FAN_HDD failure Alert ...

Page 19: ...d DIMM x The specified DIMM is inaccessible to the system due to its location DIMMs must be populated in sequential order beginning with slot 1 Populate 2 or 4 DIMMs sequentially beginning with slot 1 See Memory on page 76 DIMMs should be installed in pairs Pairs must be matched in size speed and technology Mismatched or unmatched DIMMs installed faulty or improperly seated memory module s The sys...

Page 20: ...e Troubleshooting a Diskette Drive on page 105 Error Incorrect memory configuration DIMMs must be installed in pairs of matched memory size speed and technology Mismatched or unmatched DIMMs installed faulty or improperly seated memory module s Ensure that all pairs of memory modules are of the same type and size and that they are properly installed See Memory on page 76 If the problem persists se...

Page 21: ...d controller faulty system board See Getting Help on page 123 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode MEMBIST failure The following DIMM rank has been disabled by BIOS DIMM x Rank y Faulty memory module s See Troubleshooting System Memory on page 103 Memory address line failure at address read value expecting value Faulty or i...

Page 22: ...M was unable to establish a successful data link with the memory controller See Troubleshooting System Memory on page 103 Not a boot diskette No operating system on diskette Use a bootable diskette PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the spe...

Page 23: ...ee Troubleshooting a USB Device on page 99 Troubleshooting a Diskette Drive on page 105 or Troubleshooting a Hard Drive on page 107 for the appropriate drive s installed in your system Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion...

Page 24: ...your Dell sales agent to ensure compatibility Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 102 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program on page 27 If the problem persists replace the system battery See System Battery...

Page 25: ...tes alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Warning The current memory configuration is not optimal Dell recommends a population of 2 or 4 DIMMs DIMMs should be populated sequentially starting in slot 1 System has detect...

Page 26: ...26 About Your System book book Page 26 Monday June 5 2006 1 51 PM ...

Page 27: ...mmediately after you see the following message display briefly on the screen F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup progra...

Page 28: ...n you enter the System Setup program the main System Setup program screen appears See Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc Exits the System Setup ...

Page 29: ...System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Memory Information Displays information related to installed system and video memory including size type and speed of memory modules...

Page 30: ... drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Integrated Devices See Integrated Devices Screen on page 32 PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require...

Page 31: ...lization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Adjacent Cache Line Prefetch Enabled default Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access Hardware Prefetcher Enabled default Enable...

Page 32: ...Ports On and All Ports Off Embedded Gb NIC1 Enabled with PXE default Enables or disables the system s integrated NIC Options are Enabled without PXE Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes take effect after the system reboots MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not have user selectable settings...

Page 33: ...ed at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing Ctrl Enter To unlock the system password enter the setup password in the Setup Password field and then ch...

Page 34: ...Troubleshooting Expansion Cards on page 109 Intrusion The cover was opened or the chassis intrusion cable was not detected Information only To reset enter the System Security screen See System Security Screen on page 33 PCIe Fatal Error Slot or Bus and Device Function of the device This error is generated when a fatal error is detected on the PCIE bus See Troubleshooting Expansion Cards on page 10...

Page 35: ...s installed properly Ensure that the system fans are functioning properly See Replacing the Processor on page 75 and Troubleshooting System Cooling Problems on page 102 Thermal CPU_1 Thermal threshold exceeded on CPU1 Thermal front air Thermal threshold exceeded on air temperature sensor or front panel thermal diode was not detected Verify that cables are firmly seated in the connectors on the fro...

Page 36: ...feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Passw...

Page 37: ...type the correct system password and press Enter your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and...

Page 38: ...he field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations an error message appears To erase a character when entering your password press Backspace or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you...

Page 39: ...word option press Enter to access the setup password window and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 38 Disabling a Forgotten Password See Disabling a Forgotten Password on page 122 book book Page 39 Monday June 5 2006 1 51 PM ...

Page 40: ...40 Using the System Setup Program book book Page 40 Monday June 5 2006 1 51 PM ...

Page 41: ... card Microprocessor Memory System battery Power supply Cooling Fans Chassis intrusion switch Bezel Front I O panel System board Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver Long 2 Phillips screwdriver blade at least 6 inches long Needle nose pliers Wire cutter optional Small flat blade driver Wrist grounding strap book book Pa...

Page 42: ...ard drive and an optional tape drive second optical drive or fourth hard drive A controller expansion card is required for SAS hard drives or for more that two SATA hard drives The optional third hard drive requires a mounting screw kit The fourth hard drive requires a special drive carrier for installation Power is supplied to the system board and internal peripherals through a single nonredundan...

Page 43: ...he System 1 Ensure that all internal cables are connected and folded out of the way 2 Ensure that no tools or extra parts are left inside the system 3 Reinstall the system cover a Insert the bottom edge of the cover into the bottom of the system chassis See Figure 3 2 b Press down on the cover until the cover release tab snaps into place 4 If applicable install the padlock 5 Reconnect the system t...

Page 44: ... safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Press the release latch on the P3 power cable connector beside the power supply and pull the two connectors apart See Figure 3 3 4 Press the card reten...

Page 45: ...ed against the hard drive carrier 6 Grasp the handle on the hard drive carrier and rotate the carrier out of the chassis See Figure 3 4 Rotate the carrier approximately 180 degrees from its original position as shown in Figure 3 1 but do not force it any further 1 P3 power connector 2 card retention mechanism 3 release tab 1 2 3 book book Page 45 Monday June 5 2006 1 51 PM ...

Page 46: ...he Front Drive Bezel CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and di...

Page 47: ...lacing the Front Drive Bezel Removing and Replacing the Front Drive Bezel Insert 1 To remove the front drive bezel insert press the two insert tabs on the front drive bezel inward and lift out the insert See Figure 3 6 2 To replace the front drive bezel insert reverse the step above and snap the insert into place 1 front drive bezel tabs 2 sliding plate 3 sliding plate lever 4 front drive bezel 4 ...

Page 48: ... card Table 3 1 describes the possible drive configurations 1 front drive bezel 2 insert tabs 3 drive bezel inserts Table 3 1 Hard Drive Configurations Drive Number Drive Type Location Controller 1 SATA rotatable drive carrier HDD0 integrated SATA SATA_0 connector 1 SAS rotatable drive carrier HDD0 expansion card primary SAS connector 2 SATA rotatable drive carrier HDD1 integrated SATA SATA_1 conn...

Page 49: ...ge 43 NOTE If only one SATA hard drive is to be installed it should be connected to the SATA0 connector on the system board 3 Rotate the hard drive carrier out of the system See Rotating the Hard Drive Carrier Out of the System on page 44 4 Disconnect the hard drive power cable from the hard drive that you are removing 5 Disconnect the data cable from the hard drive that you are removing 6 Press t...

Page 50: ...g against electrostatic discharge 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the hard drive to verify that the drive is configured for your system 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System on page 43 5 Rotate the hard drive carrier out of the sys...

Page 51: ...y one SATA hard drive is to be installed it should be connected to the SATA0 connector If you are installing a SATA hard drive and have only one or two drives in your system connect the integrated SATA controller data cable and the power cable as shown in Figure 3 9 If you are installing a SATA hard drive and have three or four drives in your system connect the data cable from the SAS controller c...

Page 52: ...g System Components Figure 3 9 Cabling a SATA Hard Drive in a One or Two Drive Configuration 1 integrated SATA connector 2 SATA data cable 3 hard drive power cable 2 3 1 book book Page 52 Monday June 5 2006 1 51 PM ...

Page 53: ...ble is connected to the blue primary connector if the SAS controller card has two connectors 11 Rotate the hard drive carrier back into place See Rotating the Hard Drive Carrier Into the System on page 46 12 Close the system See Closing the System on page 43 1 SAS cable 2 hard drive activity indicator cable 3 data cable 4 power cable 5 AUX_LED connector 1 2 3 5 4 book book Page 53 Monday June 5 20...

Page 54: ... components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Remove the front drive b...

Page 55: ...ks into place and its metal tabs rest flush against the chassis surface 9 Reinstall the drive bezel See Removing and Replacing the Front Drive Bezel on page 46 10 Close the system See Closing the System on page 43 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing an Optional Third Hard Drive CAUTION Only trained service technicians are auth...

Page 56: ...sert from the flex bay 7 If you already have a diskette drive installed in the flex bay remove it See Removing the Diskette Drive on page 63 8 If you already have a hard drive installed in the flex bay remove the hard drive See Removing an Optional Third Hard Drive on page 54 9 Gently slide the drive into place in the flex bay the drive clicks through two notches before it is securely installed 10...

Page 57: ...on properly 13 If metal shields are present in your system install the vented metal insert over the flex bay and the empty space beneath it a Insert the metal insert s two upper screws and its two lower screws into the corresponding slots inside the flex bay 1 SAS cable 2 hard drive activity indicator cable 3 AUX_LED connector 4 long SAS data cables 2 5 SAS data cable 6 power cable 1 2 3 4 5 6 boo...

Page 58: ...Test the hard drive See Running the System Diagnostics on page 113 for instructions Removing an Optional Fourth Hard Drive CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the compute...

Page 59: ...rive on page 68 11 Replace the front drive bezel See Removing and Replacing the Front Drive Bezel on page 46 12 Close the system See Closing the System on page 43 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing an Optional Fourth Hard Drive CAUTION Only trained service technicians are authorized to remove the system cover and access any o...

Page 60: ...g plate lever to the right and hold it in place as you pull to remove the vented metal insert from the flex bay 6 If an optical or tape drive is installed in the lower 5 25 inch drive bay remove it See Removing an Optical or Tape Drive on page 66 7 If you are replacing a hard drive remove the hard drive carrier See Removing an Optional Fourth Hard Drive on page 58 8 Press the drive release tabs on...

Page 61: ...he drive 12 Attach the power and data cables to the hard drive See Figure 3 12 13 Gently slide the drive into place until you hear a click or feel the drive securely installed 14 Route the fan cable over the card fan and through the plastic clips on the bottom of the system chassis as shown in Figure 3 15 Connect the fan cable securely to the FAN_HDD connector on the system board See Figure 3 15 a...

Page 62: ...ls See the documentation that came with the drive for instructions on installing any software required for drive operation 20 Enter the System Setup program see Entering the System Setup Program on page 27 and ensure that the drive s controller is enabled NOTICE If the fan cable from the optional hard drive carrier is not correctly connected to the FAN_HDD connector on the system board and detecte...

Page 63: ...tion Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Remove the front drive bezel See Removing and Replacing the Front Drive Bezel in Troubleshooting Your System 4...

Page 64: ...ttached peripherals Installing a Diskette Drive CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and ...

Page 65: ...hassis slide the drive into the drive bay until the shoulder screws snap securely into the sliding plate 9 Connect the power cable to the drive See Figure 3 16 10 Connect the interface cable from the drive to the DSKT connector on the system board See Figure 3 16 and Figure 6 2 11 Close the system See Closing the System on page 43 12 Replace the front drive bezel See Removing and Replacing the Fro...

Page 66: ...ure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Remove the front drive bezel See Removing and Replacing the Front Drive Bezel on p...

Page 67: ...f you are installing another drive in the bay see Installing an Optical or Tape Drive on page 68 8 If the drive is being permanently removed install a front drive bezel insert See Removing and Replacing the Front Drive Bezel Insert on page 47 9 Replace the front drive bezel See Removing and Replacing the Front Drive Bezel on page 46 10 Close the system See Closing the System on page 43 11 Reconnec...

Page 68: ...SI ID number Narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requir...

Page 69: ...ther drive may be attached to the same data cable by another connector The other end of the data cable should connect to the IDE connector on the system board See Figure 6 2 If you are installing a SATA tape drive when available connect the other end of the data cable to the SATA_2 or SATA_3 connector on the system board See Figure 3 18 and Figure 6 2 If you are installing a SCSI tape drive connec...

Page 70: ...y precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Rotate the hard drive carrier out of the system See Rotating the Hard Drive Carrier Out of the System on page 44 4 Press the two release tabs on the card ret...

Page 71: ...ing and airflow inside the system 6 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your system 7 Place the card edge connector in the expansion card connector and press down firmly Ensure that the card is fully seated in the slot and all cards and filler brackets are...

Page 72: ...page 43 3 Rotate the hard drive carrier out of the system See Rotating the Hard Drive Carrier Out of the System on page 44 4 Press the two release tabs on the card retention door inward to open it See Figure 3 20 5 If necessary disconnect any cables from the card 6 Grasp the card by its top corners and ease it out of its connector 7 If you are removing the card permanently install a filler bracket...

Page 73: ...ning the System on page 43 NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal cond...

Page 74: ...the socket release lever 90 degrees upward until the processor shield is released from the socket See Figure 3 22 12 Rotate the processor shield upward and out of the way 1 processor access door 2 heat sink assembly 3 captive screw housing 4 2 3 1 book book Page 74 Monday June 5 2006 1 51 PM ...

Page 75: ...Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket a If the release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the processor lightly in the socket maki...

Page 76: ...er Into the System on page 46 8 Close the system See Closing the System on page 43 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 10 Press F2 to enter the System Setup program and check that the ...

Page 77: ...imal Installing Memory Modules CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the...

Page 78: ...epeat step 3 through step 7 of this procedure to install the remaining memory modules 9 Close the system See Closing the System on page 43 10 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carrier Into the System on page 46 11 Reconnect the system and peripherals to power and turn them on 12 Optional Press F2 to enter the System Setup program and check the System Me...

Page 79: ...d touching the DIMM components 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 23 6 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carrier Into the System on page 46 7 Close the system See Closing the System on page 43 8 Connect the power cable to the power supply and the power outlet System ...

Page 80: ... under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 7 Replace all the expansion cards you removed in step 4 See Installing an Expansion Card on page 70 8 Close the system See Closing the System on page 43 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Enter ...

Page 81: ... system See Rotating the Hard Drive Carrier Out of the System on page 44 4 Disconnect the DC power cables from the system board POWER1 and POWER2 the drives and any other cards or devices to which they are connected NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these...

Page 82: ...d bottom of the chassis until it snaps into place over the power supply release tab 4 Using a 2 Phillips screwdriver install the four Phillips screws that secure the power supply to the back panel 5 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carrier Into the System on page 46 6 Reconnect the power supply cables 7 Close the system See Closing the System on page 4...

Page 83: ...ystem Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 43 3 Rotate the hard drive carrier out of the system ...

Page 84: ...bles from the channel at the bottom of the front fan assembly 9 Unscrew the fan case and lift to remove the front fan assembly from the system See Figure 3 27 10 Perform the preceding steps in reverse order to reinstall the fans 1 card fan 2 card fan cable 3 card fan system board connector FAN_CCAG 4 front fan 5 full length card retainer 3 5 2 1 4 book book Page 84 Monday June 5 2006 1 51 PM ...

Page 85: ...otate the hard drive carrier out of the system See Rotating the Hard Drive Carrier Out of the System on page 44 4 Disconnect the card fan cable from the FAN_MEM connector on the system board See Figure 6 2 5 Remove the hard drive from the bay beneath to the memory fan See Removing a Hard Drive from the Rotatable Carrier on page 49 6 Pull the four fan grommets out of the holes in the hard drive car...

Page 86: ...Switch Removing the Chassis Intrusion Switch CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and att...

Page 87: ...ing and Replacing the Bezel Service Only Parts Procedure Removing the Bezel CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharg...

Page 88: ... over the top of the CPU1 heat sink if populated 6 Rotate the top of the bezel away from the system chassis and remove it Figure 3 29 Removing the Bezel Replacing the Bezel 1 Insert the hooks on the bottom of the bezel into the slots in the chassis and rotate it into position 2 Attach the three bezel release screws to secure the bezel to the system chassis See Figure 3 29 3 Reinstall the front and...

Page 89: ...ystem cover See Opening the System on page 43 3 Rotate the hard drive carrier out of the system See Rotating the Hard Drive Carrier Out of the System on page 44 4 Remove the front bezel See Removing the Bezel on page 87 NOTICE Carefully note the routing of each cable before you disconnect it so that you are sure to re route cables correctly 5 Note the routing of each cable as you disconnect the I ...

Page 90: ...ainst electrostatic discharge 1 If you are replacing the I O panel perform the following steps a Remove the screw attaching the new I O board to the mounting bracket See Figure 3 30 b Slide the board to the side to disengage the two hooks from the slots in the mounting bracket c Connect the thermal diode cable that you removed in step 8 of Removing the Front I O Panel on page 89 to the connector o...

Page 91: ...iode cable Then install the new cable and reinstall the front I O panel as described in Replacing the Front I O Panel on page 90 System Board Service Only Parts Procedure CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information abo...

Page 92: ...all memory modules See Removing Memory Modules on page 79 NOTE Record the memory module socket locations to ensure proper reinstallation of the memory modules CAUTION The processor and heat sink can become extremely hot Allow sufficient time for the processor and heat sink to cool before handling NOTICE To prevent damaging the processor do not pry the heat sink off of the processor 9 Remove the pr...

Page 93: ...illips screwdriver install the nine screws on the system board that secure it to the chassis See Figure 3 31 NOTICE To prevent damaging the processor clean the heat sink to remove any thermal grease and then apply fresh thermal grease to the processor before installing the heat sink 3 Install the processors See Replacing the Processor on page 75 4 Install the memory modules in the same sockets fro...

Page 94: ...on page 91 See Figure 6 2 8 Reinstall the card and front fans See Replacing the Card and Front Fans on page 83 9 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carrier Into the System on page 46 10 Close the system See Closing the System on page 43 11 Reconnect the system to the electrical outlet and turn on the system book book Page 94 Monday June 5 2006 1 51 PM ...

Page 95: ...ipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 96 Table 4 1 Start Up Routine Indications Look listen for Action A code displayed on the system diagnostic indicators See Diagnostics Indicator Codes on page 15 An error me...

Page 96: ...rnal connectors on your system See Figure 1 2 for the back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port COM1 and COM3 IRQ5 Paral...

Page 97: ... disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 113 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 123 Troubleshooting the Keyboard Problem System message...

Page 98: ...Using the System Setup Program on page 27 If the problem is not resolved see Getting Help on page 123 Troubleshooting Serial I O Problems Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application See Using th...

Page 99: ...a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 27 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If ...

Page 100: ...firm that the NICs are enabled See Using the System Setup Program on page 27 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity A...

Page 101: ...em was dropped or damaged Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System ...

Page 102: ...e date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 79 If the problem is not resolved by replacing the battery see Getting Help on page 123 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by...

Page 103: ...ive Carrier Out of the System on page 44 5 Locate the faulty fan indicated by the system message or the diagnostic software 6 Ensure that the faulty fan s power cable is firmly attached to the fan power connector See Replacing the Card and Front Fans on page 83 7 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carrier Into the System on page 46 8 Close the system See...

Page 104: ...he Hard Drive Carrier Out of the System on page 44 7 Ensure that the memory banks are populated correctly See General Memory Module Installation Guidelines If the memory modules are populated correctly continue to the next step 8 Reseat the memory modules in their sockets See Installing Memory Modules on page 77 9 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carri...

Page 105: ... diskette drive problem Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and verify...

Page 106: ... the System on page 43 20 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 21 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 22 Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help on pa...

Page 107: ...ure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 113 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If you are experiencing problems with multiple hard drives skip to step 5 For a problem with a single hard ...

Page 108: ...ubleshooting a SAS RAID controller also see the documentation for your operating system and the controller Problem Error message indicates a problem with the SAS RAID controller SAS RAID controller performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any proc...

Page 109: ...d peripherals If the problem persists see Getting Help on page 123 Troubleshooting Expansion Cards NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remov...

Page 110: ...nsion cards d Close the system See Closing the System on page 43 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 123 Troubleshooting the Microprocessors Problem Error message indicates a processor problem Diagnostic indicator code indicates a problem with the processors or system board A heat sink is not installed for each processor Action CAUTION Only trained serv...

Page 111: ...ct with the thermal grease 13 Remove processor 2 if installed See Replacing the Processor on page 75 To locate the processors see Figure 6 2 If only one processor is installed replace the processor See Getting Help on page 123 14 Rotate the hard drive carrier back into the system See Rotating the Hard Drive Carrier Into the System on page 46 15 Close the system See Closing the System on page 43 16...

Page 112: ...112 Troubleshooting Your System book book Page 112 Monday June 5 2006 1 51 PM ...

Page 113: ...e PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provi...

Page 114: ...s displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5...

Page 115: ...Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide...

Page 116: ...116 Running the System Diagnostics book book Page 116 Monday June 5 2006 1 51 PM ...

Page 117: ...vice technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings book book Page ...

Page 118: ...de the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover See Opening the System on page 43 3 Remove the jumper plug from the PSWD jumper See Figure 6 1 Table 6 1 System Board Jumper Settings Jumper Setting Description PSWD default The password feature is enabled The p...

Page 119: ...ait approximately 5 seconds 5 Remove the jumper plug from the RTCRST jumper and replace it on the PSWD jumper 6 Close the system See Closing the System on page 43 7 Reconnect the system to the electrical outlet and turn on the system book book Page 119 Monday June 5 2006 1 51 PM ...

Page 120: ... Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors 3 4 5 6 12 21 22 23 24 25 2 26 9 13 14 15 16 18 19 11 8 20 17 1 7 10 book book Page 120 Monday June 5 2006 1 51 PM ...

Page 121: ...TC reset jumper 12 BATTERY battery socket 13 POWER1 main power connector 14 SATA_3 SATA connector 15 SATA_2 SATA_1 SATA_0 SATA connectors 16 DSKT diskette drive connector 17 FRONTPANEL front panel connector 18 SLOT6_PCIX PCI X card slot 19 SLOT5_PCIX PCI X card slot 20 INTRUDER chassis intrusion header 21 SLOT4_PCI legacy 5 V PCI card slot 22 SLOT3_PCIE PCI Express x8 card slot wired as x4 23 SLOT...

Page 122: ... on the system board 4 Close the system See Closing the System on page 43 5 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password...

Page 123: ...ed by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Support Service on page 124 and Before You Call on page 125 NOTE...

Page 124: ...phone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order statu...

Page 125: ...side of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist see Diagnostics Checklist on page 127 indicating the tests you have run and any error messages reported by the system diagnostics 4 Include an...

Page 126: ... the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information book book Page 126 Monday Ju...

Page 127: ...ls Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you...

Page 128: ...contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla Website www dell com ai E mail la techsupport dell ...

Page 129: ... 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Support for XPS 0820 240 530 81 Home Small Business Support for all other Dell computers 0820 240 530 17 Preferred Accounts Corporate Support 0820 240 530 17 Switchboard 0820 240 530 00 Bahamas Website www dell com bs E mail la techsupport dell com General Support toll free 1 866 278 68...

Page 130: ...t toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail la techsupport dell com Customer Support Tech Support 0800 90 3355 Technical Support Fax 51 3481 5470 Customer Care Fax 51 3481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Technical Support Penang Malaysia 604 63...

Page 131: ... government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands E mail la techsupport dell com General Support 1 877 262 5415 Chile...

Page 132: ...800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corp...

Page 133: ...mer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 800 156 1588 Ecuador Websi...

Page 134: ...City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719...

Page 135: ...792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Supp...

Page 136: ...ccounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sales Home and Small Business 1600 33 8046 Country City International Acces...

Page 137: ...204 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchbo...

Page 138: ...atitude 81 44 556 3894 Technical Support PDAs projectors printers routers toll free 0120 981 690 Technical Support outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044...

Page 139: ... Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service ...

Page 140: ...es toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 Netherlands Antill...

Page 141: ...te support ap dell com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua E mail la techsupport dell com General Support 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business...

Page 142: ... 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support 1 800 882 1521 St Vincent and the Grenadines Website www dell com vc E mail la...

Page 143: ...cess Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical...

Page 144: ...me Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Small Business for all other...

Page 145: ...l com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com General Support 1 800 805 8035 ...

Page 146: ...186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 U...

Page 147: ... and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 87...

Page 148: ...zuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers book book Page 148 Monday June 5 2006 1 51 PM ...

Page 149: ...OS contains programs stored on a flash memory chip The BIOS controls the following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC...

Page 150: ...ur system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memo...

Page 151: ...ers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circu...

Page 152: ...our s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connec...

Page 153: ...rocessor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in pro...

Page 154: ... by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of ...

Page 155: ...may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as th...

Page 156: ...156 Glossary book book Page 156 Monday June 5 2006 1 51 PM ...

Page 157: ...ng 128 Dell PowerEdge Diagnostics using 113 diagnostics advanced testing options 114 testing options 114 using Dell PowerEdge Diagnostics 113 when to use 114 DIMM installing 77 removing 79 sockets 76 diskette drive installing 64 removing 63 troubleshooting 105 drive panel insert removing 48 DVD drive installing 68 E error messages 27 systems management 17 expansion cards 70 installing 70 removing ...

Page 158: ...drive in the rotatable carrier 50 memory 77 memory guidelines 77 optional fourth hard 59 optional third hard drive 55 power supply 82 system battery 79 tape drive 68 IRQs avoiding conflicts 96 configuring 30 line assignments 96 J jumpers system board 117 K keyboard troubleshooting 97 M memory branches 76 channels 76 installation guidelines 77 installing 77 removing DIMMs 79 troubleshooting 103 mes...

Page 159: ... serial I O device troubleshooting 99 setup password assigning 38 changing 39 using 38 startup accessing system features 10 status messages systems management 17 support contacting Dell 128 system closing 43 system board connectors 120 jumpers 117 replacing 91 system cooling troubleshooting 102 system event log 34 system features accessing 10 system messages 17 system password assigning 36 changin...

Page 160: ...110 mouse 98 NIC 100 SAS RAID controller daughter card 108 serial I O device 99 start up routine 95 system battery 102 system cooling 102 USB device 99 video 96 wet system 100 U USB device troubleshooting 99 V video troubleshooting 96 W warning messages 25 warranty 9 wet system troubleshooting 100 book book Page 160 Monday June 5 2006 1 51 PM ...

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