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Dell Inspiron 7000 Reference and Troubleshooting Guide

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Because most computers have several application programs installed in addition to
the operating system, isolating a software problem can be confusing. Software errors
can also appear to be hardware malfunctions at first. Software problems can result
from the following circumstances:

Improper installation or configuration of a program

Input errors

Drivers that may conflict with certain application programs

Memory conflicts resulting from the use of terminate-and-stay-resident (TSR)
programs, such as drivers

Interrupt conflicts between devices

You can confirm that a computer problem is caused by software by first running the
System Set test group as described in Chapter 4, “Running the Dell Diagnostics.” If
all tests in the test group complete successfully, the error condition is most likely
caused by software.

The following subsections provide general guidelines for analyzing some software
problems. For detailed troubleshooting information on a particular program, see the
documentation that accompanied the software or consult the support service for the
software.

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When you obtain software, check it for viruses using virus-scanning software before
installing it on the computer’s hard-disk drive. Viruses can quickly use all available sys-
tem memory, damage and/or destroy data stored on the hard-disk drive, and
permanently affect the performance of the programs they infect. Several commercial
virus-scanning programs are available for purchase, and most bulletin board services
(BBSs) archive freely distributed virus-scanning programs that you can download with
a modem.

Before installing a program, read its documentation to learn how the program works,
what hardware it requires, and what its defaults are. A program usually includes
installation instructions in its accompanying documentation and a software installation
routine on its program diskettes.

The software installation routine assists you in transferring the appropriate program
files to the computer’s hard-disk drive. Installation instructions may provide details
about how to configure the operating system to successfully run the program. Always
read the installation instructions before running a program’s installation routine. If you
are instructed to modify the start-up files, see the documentation that came with the
operating system for instructions.

When you run the installation routine, be prepared to respond to prompts for informa-
tion about how the computer’s operating system is configured, what type of
computer you have, and what peripherals are connected to the computer.

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Summary of Contents for Inspiron 7000

Page 1: ... ZZZ GHOO FRP HOO QVSLURQ 5 5 1 1 7528 6 227 1 8 ...

Page 2: ...tered trademarks DellWare is a registered service mark and Inspiron is a trademark of Dell Computer Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and nam...

Page 3: ...in a wet environment for example near a bath tub sink or swimming pool or in a wet basement Use only the AC adapter and batteries that are approved for use with this com puter as indicated in this document If your computer includes an onboard or optional modem disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning Do not dispose of battery p...

Page 4: ...n its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components with care Hold a component such as a memory module by its edges not its pins When removing a memory module from the system board or...

Page 5: ... screen is at eye level or slightly lower when you are sitting in front of the monitor Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard trackball touch pad or external mouse Always use the palmrest with the keyboard touch pad or trackball Leave space to rest your hands when using an external ...

Page 6: ...ter and any attached peripherals 2 Disconnect your computer and peripherals from AC power to reduce the poten tial for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 3 Remove the main battery from the battery compartment and if necessary the secondary battery from the options bay 4 Ground yourself by touching the unpainted metal surface of the I...

Page 7: ...prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistati...

Page 8: ...x ...

Page 9: ...er for some initial checks and procedures that can be used to solve basic computer problems and for some general guidelines on analyzing software problems This chapter also discusses messages and beep codes Read Chapter 4 Running the Dell Diagnostics for hardware related problems The Dell Diagnostics checks your computer s hardware and isolates component problems Chapter 5 Getting Help describes t...

Page 10: ...s and warranties in the United States only Look for the Dell Services and Support Policies icon in the Dell Accesso ries folder You may also have one or more of the following documents NOTE Documentation updates are sometimes included with your computer to describe changes to your computer or software Always read these updates before consulting any other documentation because the updates contain t...

Page 11: ...ic elements of text throughout this document Interface components are window titles button and icon names menu names and selections and other options that appear on the monitor screen or display They are presented in bold Example Click OK Keycaps the labeling that appears on the keys on a keyboard are enclosed in angle brackets Example Enter Key combinations are series of keys to be pressed simult...

Page 12: ...he com mand s possible parameters Command lines are presented in the Courier New font Example del c myfile doc Screen text is text that appears on the screen of your display or external monitor It can be a system message for example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is pre sented in the Courier New font Example The foll...

Page 13: ... HDWXUHV System Utilities 2 1 Setup Program 2 2 Accessing the Setup Program 2 3 Main Menu Options 2 3 System Time 2 4 System Date 2 4 Floppy Drive 2 4 Hard Disk 2 4 Quiet Boot 2 4 Video Display Device 2 4 Television Type 2 4 System Memory 2 4 Extended Memory 2 5 System Devices Menu Options 2 5 IDE Controller 2 5 FDD Controller 2 6 Internal MPEG II 2 6 Serial Port 2 6 Infrared Port 2 6 Parallel Por...

Page 14: ...3 Save Changes 2 14 Reinstalling Utilities and Drivers 2 14 Reinstalling Video Drivers 2 14 Reinstalling Touch Pad Drivers 2 15 Reinstalling Audio Drivers 2 15 Reinstalling Internal Modem Drivers 2 15 Reinstalling DVD ROM Decoder Drivers 2 16 Creating the Save to Disk Suspend File 2 16 Reinstalling the System User s Guide 2 17 KDSWHU 7URXEOHVKRRWLQJ RXU RPSXWHU Backing Up Your Files 3 1 Basic Chec...

Page 15: ...roubleshooting the Display 3 27 Troubleshooting an External Monitor 3 28 Troubleshooting the Serial and Parallel Ports 3 29 Troubleshooting the Basic I O Functions 3 30 Troubleshooting a Parallel Printer 3 31 Troubleshooting a Serial I O Device 3 32 Troubleshooting the Infrared Port 3 33 Troubleshooting the Touch Pad 3 33 Troubleshooting Audio Functions 3 34 KDSWHU 5XQQLQJ WKH HOO LDJQRVWLFV Featu...

Page 16: ... a RAM Test 4 14 Subtests 4 15 System Set Test Group 4 15 Why Run a System Set Test 4 15 Subtests 4 16 Video Test Group 4 17 Why Run a Video Test 4 18 Subtests 4 18 Keyboard Test Group 4 19 Why Run a Keyboard Test 4 19 Subtests 4 20 Mouse Test 4 20 Why Run the Mouse Test 4 20 Subtests 4 20 Diskette Drives Test Group 4 21 Why Run a Diskette Drives Test 4 21 Subtests 4 21 IDE ATA ATAPI Devices Test ...

Page 17: ...WLRQV SSHQGL LDJQRVWLF 9LGHR 7HVWV Video Memory Test B 2 Video Hardware Test B 2 Text Mode Character Test B 2 Character Attributes Subtest 80 x 25 B 2 Character Set Subtest 80 x 25 B 2 Character Attributes Subtest 40 x 25 B 3 Character Set Subtest 40 x 25 B 3 Text Mode Color Test B 4 Color Attributes Subtest 80 x 25 B 4 Color Attributes Subtest 40 x 25 B 5 Color Bars Subtest B 5 Text Mode Pages Te...

Page 18: ...ce European Union C 6 EN 55022 Compliance Czech Republic Only C 7 VCCI Notice Japan Only C 7 Class A ITE C 7 Class B ITE C 8 MOC Notice South Korea Only C 8 Class A Device C 8 Class B Device C 9 Polish Center for Testing and Certification Notice C 9 8ZNBHBOJB 1PMTLJFHP FOUSVN BEBË J FSUZGJLBDKJ C 10 1P PTUB F JOTUSVLDKF CF QJFD FËTUXB C 10 NOM Information Mexico Only C 11 Información para NOM únic...

Page 19: ...3 3 Checking an Optional Device 3 4 Figure 3 4 I O Panel Connectors for External Devices 3 4 Figure 3 5 Removing the Memory Module Cover 3 14 Figure 3 6 Removing the Memory Module Cover 3 16 Figure 3 7 Removing the Memory Module Cover 3 25 Figure 3 8 Removing a Memory Module 3 26 Figure 3 9 Installing a Memory Module 3 26 Figure 4 1 Diagnostics Menu 4 3 Figure 4 2 Main Screen of the Dell Diagnosti...

Page 20: ...s 3 6 Table 3 3 Beep Codes 3 9 Table 3 4 IRQ Line Assignments 3 12 Table 4 1 Option Parameters 4 9 Table 4 2 Dell Diagnostics Tests 4 13 Table 5 1 International Dialing Codes 5 8 Table 5 2 Dell Contact Numbers 5 9 Table A 1 Technical Specifications A 1 Table B 1 Color Attributes B 4 ...

Page 21: ...processor with MMX technology and Peripheral Component Interconnect PCI technology This chapter describes the major hardware and software features of your computer provides information about accessing the online documentation and tells you where to find help when needed Figures 1 1 and 1 2 show the front and back views of the portable computer ...

Page 22: ...LJXUH URQW 9LHZ RI WKH 3RUWDEOH RPSXWHU display speaker touch pad buttons 2 indicator lights display latch 2 keyboard touch pad power button options bay main battery display close suspend button microphone display release air intake key lock optional modem jack ...

Page 23: ...peakers headphones or a microphone to your computer S Video TV out connector for TV out that you can use with any device with a S Video port Composite TV out adaptor cable that allow you to use a television with the computer An ATI video controller with an accelerated graphics port AGP 2X 4 or 8 megabytes MB of video memory 3D assist Moving Pictures Experts Group MPEG 2 assist and flicker free TV ...

Page 24: ...ers have 32 kilobytes KB of internal cache on the microprocessor and 512 KB of static random access memory SRAM level 2 L2 cache Thirty two or 64 MB of nonremovable memory on the system board Memory on any Dell Inspiron 7000 system can be increased up to 192 MB by installing a combination of 32 or 64 MB 3 3 volt V small outline dual in line memory mod ules SODIMMs in the two memory module sockets ...

Page 25: ...The following software is also included with your Dell computer A Setup program and system utilities that let you customize the operation of your computer Also included are drivers that tell your computer how to communicate with various types of hardware such as printers and external monitors For more information see Chapter 2 Customizing System Features and the Software Features section of the Sy...

Page 26: ... To print any screen from the System User s Guide display the screen you want and select Print Topic from the File menu YDLODEOH 2SWLRQV Dell offers the following devices and upgrade options Internal 56 KB digital simultaneous voice and data DSVD telephony modem Internal MPEG 2 DVD decode card DVD ROM drive and diskette drive combination module External devices such as pointing devices printers ex...

Page 27: ...tem User s Guide or are included in the upgrade kit you received from Dell HWWLQJ HOS If at any time you don t understand a procedure described in this guide or if your com puter does not perform as expected Dell provides a number of tools to help you For more information see Chapter 5 Getting Help ...

Page 28: ...1 8 Dell Inspiron 7000 Reference and Troubleshooting Guide ...

Page 29: ...alled their own version of the Microsoft Windows 98 operating system To order these diskettes from Dell see Chapter 5 Getting Help for the appropriate tele phone number in your location Use system utilities to Configure PC Cards If you are using Windows 98 use the PC Card utility that comes with the operat ing system Click the Start button point to Settings and click Control Panel Double click the...

Page 30: ...ower see the topic titled Conserv ing Battery Power in the System User s Guide 6HWXS 3URJUDP Your computer retains system configuration information in the nonvolatile random access memory NVRAM maintained by your computer s backup battery Each time you turn on your computer the system compares the installed hardware with the sys tem configuration information stored in NVRAM If the system detects a...

Page 31: ...that menu When you press F10 the computer saves the current values and exits the Setup program 0DLQ 0HQX 2SWLRQV The following subsections explain each option in the Main menu see Figure 2 1 of the Setup program The same information is also available in the topic titled Main Menu in the System User s Guide LJXUH 0DLQ 0HQX RI 6HWXS 3URJUDP Main System Devices Security Power Boot Exit System Time 03...

Page 32: ...ion change automatically This option does not have any user selectable settings 4XLHW RRW When set to Enabled the default the diagnostic power on self test POST mes sages and summary screen do not appear at system boot Disabled indicates that the POST messages and summary screen do appear at system boot In addition if Quiet Boot is enabled you cannot choose a boot device as the system initializes ...

Page 33: ...ystem Devices Menu in the System User s Guide LJXUH 6 VWHP HYLFHV 0HQX RI 6HWXS 3URJUDP RQWUROOHU Enables the integrated local bus integrated drive electronics IDE adapter Available options are Both the default Disabled or Primary If Both is selected you can access both the hard disk drive and the CD ROM drive If Primary is selected only the hard disk drive is accessible Main System Devices Securi...

Page 34: ...the System Devices menu QIUDUHG 3RUW Infrared Port lets you map the address of the infrared port to avoid address conflicts with other devices The default is Disabled Dell recommends that you retain the default settings If for some reason you need to change the infrared port address in the Setup pro gram be careful not to create a conflict with the addresses of the serial port or the parallel port...

Page 35: ...urity Menu in the System User s Guide LJXUH 6HFXULW 0HQX RI 6HWXS 3URJUDP 6 VWHP 3DVVZRUG If no system password has been set the setting for System Password is Clear Otherwise the setting displayed is Set 6HW 6 VWHP 3DVVZRUG Press Enter to set up a new system password and then follow the instructions on your screen This password restricts access to the Setup program settings Main System Devices Se...

Page 36: ... 0RGH NOTE The power management settings of Windows 98 take precedence over the settings described here For more information see Using Windows 98 to Conserve Battery Power in the System Users Guide Customized the default allows you to control each power management setting Select Disabled if you want to disable all power savings regardless of how the time out options are set Main System Devices Sec...

Page 37: ...Mode option is enabled and the microprocessor is inactive the computer slows the microprocessor to save power NOTES Some communications software may not work properly when Smart CPU Mode is enabled Dell recommends that you set Smart CPU Mode to Off if you are using communications software Interactive application programs should function well when Smart CPU Mode is enabled Examples of interactive p...

Page 38: ...activity before activating save to disk suspend mode Settings for this option are Dis abled 5 min 10 min 15 min 20 min 30 min 40 min and 60 min To increase battery operating time set this option to a lower number of minutes If the time delay you set for suspend mode is greater than the delay set for standby mode the computer enters save to disk suspend mode first For instance if Sus pend Time Out ...

Page 39: ... data by quickly saving it to the hard disk drive if you are about to run out of battery power 5HVXPH RQ 0RGHP 5LQJ Setting this option to Enabled the default tells the computer to resume normal oper ation when an incoming call is detected by a modem and the computer is in standby mode 5HVXPH RQ 7LPH RI D When the Resume on Time of Day option is set to Enabled the computer resumes normal operation...

Page 40: ...from the dis kette drive CD ROM Drive first causes the computer to attempt booting first from a bootable CD If it does not detect a bootable CD in the CD ROM drive the computer tries to boot from the hard disk drive If there is a CD in the CD ROM drive but the CD does not have the required boot files an error message is displayed LW 0HQX 2SWLRQV The following subsections explain each option in the...

Page 41: ...select the default settings for each option in the Setup program Press Enter when prompted to continue Then you can make more changes in the Setup program or select Save Changes and Exit RDG 3UHYLRXV 9DOXHV Load Previous Values lets you discard the settings you have made and restore the settings you previously saved Press Enter when prompted to continue Main System Devices Security Power Boot Exit...

Page 42: ...me of the drivers and or utilities that came with your computer are corrupted and you need to reinstall them individually You have a new hard disk drive and you need to install all of the system software In order to install the system software you will need the following items The Microsoft Windows 98 CD The Microsoft Boot Disk Windows 98 Series diskette The Dell Inspiron 7000 System Software CD 5...

Page 43: ... double click the Setup icon 6 Follow the instructions on your screen 5HLQVWDOOLQJ XGLR ULYHUV Audio drivers allow you to customize the sound features of your computer To reinstall the audio drivers follow these steps 1 Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation 2 Insert the Dell Inspiron ...

Page 44: ...D ROM drive 3 On the desktop double click the My Computer icon 4 In the My Computer window double click the CD ROM or DVD ROM icon and then double click the DVD folder 5 In the DVD folder double click the Setup icon 6 Follow the instructions on your screen UHDWLQJ WKH 6DYH WR LVN 6XVSHQG LOH If you are installing a new hard disk drive or if you are rebuilding a hard disk drive that has corrupted s...

Page 45: ...ments 8 Follow the instructions on your screen to create the save to disk suspend file To check the size of the save to disk suspend file at an MS DOS prompt type PHDISK INFO and press Enter If you need to delete the save to disk suspend file at an MS DOS prompt type PHDISK DELETE FILE and press Enter 5HLQVWDOOLQJ WKH 6 VWHP 8VHU V XLGH If needed you can download the Dell Inspiron 7000 System User...

Page 46: ...2 18 Dell Inspiron 7000 Reference and Troubleshooting Guide ...

Page 47: ...efore you begin any of the troubleshooting procedures make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program See Chapter 2 Customizing System Features for information on using the Setup program 87 21 7KH RQO WLPH RX VKRXOG HYHU DFFHVV WKH LQVLGH RI RXU FRPSXWHU LV ZKHQ RX DUH LQVWDOOLQJ PHPRU PRGXOHV 87 21 DLW VHFRQGV DIWHU WXUQLQJ RII WKH FRPSXWHU EHIRUH GLVFRQQH...

Page 48: ...your computer complete the boot start up routine NOTE The boot routine is the operating system s attempt to load its files into memory from the boot up sector on the hard disk drive or bootable diskette Yes Go to step 4 No Call Dell for technical assistance See Chapter 5 Getting Help for instructions 4 Did you receive a system message or beep code A single beep always sounds during the boot routin...

Page 49: ...ems If the connector has two small screws make sure the screws are tight In addition check for damaged or frayed cables and for bent pins on connectors Be sure the following items are properly connected or installed as shown in Figures 3 1 through 3 4 The AC adapter and the AC power cable LJXUH GDSWHU DQG 3RZHU DEOH The main battery LJXUH KHFNLQJ WKH DWWHU AC power cable AC adapter AC adapter cabl...

Page 50: ...RQDO HYLFH Cables that connect external devices through the input output I O panel on the back of the computer LJXUH 2 3DQHO RQQHFWRUV IRU WHUQDO HYLFHV bottom of computer optional device latch lock unlocked position options bay latch docking connector parallel port serial port keyboard mouse connector monitor connector infrared port USB connector TV connector ...

Page 51: ...e into the drive typing dir a at an MS DOS prompt and pressing Enter If the diskette drive access indicator does not appear see Trouble shooting the Diskette Drive found later in this chapter The CD ROM hard disk drive access indicator The CD ROM hard disk drive access indicator should appear when data is accessed on the CD ROM drive or the hard disk drive You can test this indica tor by typing di...

Page 52: ... external monitor make a note of the message See Table 3 2 for an explanation of the message and suggestions for cor recting any errors The system messages are listed alphabetically NOTE If the message is not listed in Table 3 2 check the documentation for the appli cation programs that were running at the time the message appeared and or the operating system documentation for an explanation of th...

Page 53: ...on nector may be loose or the keyboard may be faulty If the built in keyboard is being used it may be faulty A key on the built in key board may have been pressed while the computer was booting Run the Stuck Key Test in the Dell Diagnostics For instructions see Chapter 4 Running the Dell Diagnostics Operating system not found The operating system may be corrupted Or the operat ing system cannot be...

Page 54: ...r instructions see Chapter 5 Getting Help CMOS battery is dead Replace and run Setup The CMOS battery does not have enough charge to power the computer Call Dell for technical assistance For instructions see Chapter 5 Getting Help System cache error cache disabled The primary cache internal to the microprocessor has failed Call Dell for technical assistance For instructions see Chapter 5 Getting H...

Page 55: ...ions If the program does not load call Dell for techni cal assistance For instructions see Chapter 5 Getting Help 1 3 4 3 RAM failure on data bits nnnn of the high byte on the memory bus Run the RAM test group in the Dell Diagnostics See Chapter 4 Running the Dell Diagnostics for instruc tions If the program does not load call Dell for techni cal assistance For instructions see Chapter 5 Getting H...

Page 56: ... using virus scanning software before installing it on the computer s hard disk drive Viruses can quickly use all available sys tem memory damage and or destroy data stored on the hard disk drive and permanently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase and most bulletin board services BBSs archive freely distributed vi...

Page 57: ...d results See the documentation that came with the application program to make sure the values or characters you are entering do not conflict with the appli cation program you are using Make sure the operating system is compatible with the programs you use Keep in mind that whenever you change the parameters of the computer s operating system you may affect the successful operation of the programs...

Page 58: ...FWV Problems can arise if two devices attempt to use the same interrupt request IRQ line To avoid this type of conflict check the documentation for the default IRQ line setting for each installed device Then consult Table 3 4 to configure the device for one of the available IRQ lines NOTE Installed devices cannot share the same COM port address The default address of the computer s serial port is ...

Page 59: ...ecause of humid conditions use the following procedure 51 1 3HUIRUP VWHS RI WKH IROORZLQJ SURFHGXUH RQO DIWHU RX DUH FHUWDLQ WKDW LW LV VDIH WR GR VR I WKH FRPSXWHU LV FRQQHFWHG WR DQ DOWHUQDW LQJ FXUUHQW SRZHU VRXUFH HOO UHFRPPHQGV WXUQLQJ RII SRZHU DW WKH FLUFXLW EUHDNHU EHIRUH DWWHPSWLQJ WR UHPRYH WKH SRZHU FDEOHV IURP SRZHU 8VH WKH XWPRVW FDXWLRQ ZKHQ UHPRYLQJ ZHW FDEOHV IURP OLYH SRZHU 1 Turn...

Page 60: ...r over and remove the memory module cover as shown in Figure 3 5 Slide the memory module cover as far as it will go in the direction of the arrow and then lift it away from the computer LJXUH 5HPRYLQJ WKH 0HPRU 0RGXOH RYHU 8 Open the display and place the computer across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours Place the computer in a...

Page 61: ...ve all your work exit any open application programs and remove any installed batteries 2 Turn off the computer and disconnect it from the AC adapter Then disconnect the AC adapter from AC power Turn off any attached peripherals and disconnect them from their power sources and then from the computer 3 Ground yourself by touching one of the metal connectors on the back of the computer 4 Turn the com...

Page 62: ...the Diagnostics Checklist found in Chapter 5 and fill it out Then call Dell for technical assistance See Chapter 5 Getting Help for instructions 7URXEOHVKRRWLQJ D 3RZHU DLOXUH Occasionally you may experience a power failure in all or part of the computer A total power failure is indicated by the absence of electrical activity such as status indica tors and sounds from the keyboard display hard dis...

Page 63: ...oblem is resolved No Go to step 8 8 Reseat remove and reinstall any installed batteries and check the AC adapter connection Do the indicators appear in the status display panel Yes The problem is resolved No If the computer is powered by the AC adapter see the next subsection Total Power Failure When Using the AC Adapter If the computer is using bat tery power see Total Power Failure When Using a ...

Page 64: ...st found in Chapter 5 and fill it out as you complete the following procedure 1 Turn off the computer and peripherals Disconnect the peripherals from AC power 2 Reseat each installed battery by first removing and then replacing the battery in its compartment 3 Turn on the computer Does the battery status indicator appear in the status dis play panel Allow one minute for the computer to initialize ...

Page 65: ...ery is fully charged Yes The problem is resolved Turn on the computer No You may have a defective battery Go to step 9 9 If a fully charged spare battery is available install it in the computer 10 Turn on the computer Does the battery status indicator appear in the status dis play panel Yes Your original battery is defective Call Dell for technical assistance See Chapter 5 Getting Help for instruc...

Page 66: ...ons bay If the drive fails POST or if the access indicators do not appear make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure 1 Remove the combination module from the options bay 2 Save your work in any open application programs and then shut down the computer 3 Reinstall the combination module 4 Reboot the computer Does the diskette ...

Page 67: ...M hard disk drive access indicator blinks as the computer performs this check If a failure occurs with the drive make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure 1 Remove the combination module from the options bay 2 Save your work in any open application programs and then shut down the computer 3 Reinstall the combination module 4...

Page 68: ...es Return to step 1 and perform this troubleshooting procedure again If you continue to experience trouble call Dell for technical assistance See Chapter 5 Getting Help for instructions No Go to step 11 11 Call Dell for technical assistance See Chapter 5 Getting Help for instructions 7URXEOHVKRRWLQJ WKH DUG LVN ULYH During POST the computer checks the hard disk drive comparing its characteristics ...

Page 69: ...your operating system No Go to step 7 7 Insert your diagnostics diskette into drive A and reboot the computer Then run the Hard Disk Drives Non SCSI test group Does your drive pass all the tests Yes Go to step 8 No Go to step 9 8 Replace your diagnostics diskette with the operating system diskette and reboot the computer Does the operating system load now Yes The hard disk drive may contain a corr...

Page 70: ...it on again During the boot routine do the Num Lock Caps Lock and Scroll Lock indicators on the external keyboard blink momentarily Yes Go to step 6 No You may have a defective keyboard Go to step 9 6 Does the computer recognize the external keyboard Use the external keyboard to type some characters Do they appear on the display Yes The problem is resolved No Go to step 7 7 Turn off the computer a...

Page 71: ...eded to update the memory the memory check phase is OK now No Go to step 2 2 Save all your work exit any open application programs and remove any installed batteries 3 Turn off the computer and disconnect it from the AC adapter Then disconnect the AC adapter from AC power Turn off any attached peripherals and disconnect them from their power sources and then from the computer 4 Ground yourself by ...

Page 72: ... module socket just far enough for the memory module to disengage from the socket the module should pop up slightly Then lift the memory module away from the socket LJXUH 5HPRYLQJ D 0HPRU 0RGXOH 7 Install the new memory module s as shown in Figure 3 9 Align the notch in the edge connector with the slot in the center of the memory module socket Press the memory module s edge connector firmly into t...

Page 73: ...rocedure NOTE A 13 3 inch and a 14 1 inch extended graphics array XGA display supports 1024 x 768 pixels If your application program uses a higher resolution you must attach an external video graphics array VGA monitor to your computer 1 If the computer is running press any key on the integrated keyboard Is the full display readable Yes The computer was in standby or suspend mode The problem is re...

Page 74: ...o the computer 10 Turn on the computer and the monitor and adjust the monitor s brightness and contrast controls Is the monitor readable Yes The computer s display may be defective Call Dell for technical assistance See Chapter 5 Getting Help for instructions No The computer s video controller on the system board may be defective Call Dell for technical assistance See Chapter 5 Getting Help for in...

Page 75: ...nical assistance See Chapter 5 Getting Help for instructions 8 Turn off the computer and any attached peripherals Disconnect all peripherals from the computer Attach another external monitor to the computer If you do not have another external monitor call Dell for technical assistance See Chapter 5 Getting Help for instructions 9 Reboot the computer and adjust the monitor s brightness and contrast...

Page 76: ...omizing System Features Are the communication port options set correctly for the peripheral devices connected to the computer Yes Go to step 3 No Go to step 2 2 Change the Serial Port and Parallel Port Mode options to the appropriate set tings and then reboot the system Is the problem resolved Yes The problem is resolved No Go to step 3 3 Check the contents of your initialization and start up file...

Page 77: ...erial I O Device found later in this chapter 7URXEOHVKRRWLQJ D 3DUDOOHO 3ULQWHU If the preceding procedure Troubleshooting the Basic I O Functions indicates that the problem is with a parallel printer use the following procedure 1 Turn off the parallel printer and computer 2 Swap the parallel printer s interface cable with a known working cable 3 Turn on the parallel printer and computer 4 Attempt...

Page 78: ... computer and the serial device 2 Swap the device s interface cable with a known working cable 3 Turn on the computer and the serial device Is the problem resolved Yes You probably need a new interface cable Call Dell for technical assistance See Chapter 5 Getting Help for instructions No Go to step 4 4 Turn off the computer and the serial device and swap the device with a compara ble working devi...

Page 79: ...rial Infrared Ports test group in the Dell Diagnostics See Chapter 4 Running the Dell Diagnostics The Serial Infrared Ports test group checks the basic func tions of the computer s infrared logic 4 Do the tests complete successfully Yes The infrared port is functioning properly There may be a problem with the infrared application program or with the external device Check the documenta tion that ca...

Page 80: ...sistance See Chapter 5 Getting Help for instructions No Call Dell for technical assistance See Chapter 5 Getting Help for instructions 7URXEOHVKRRWLQJ XGLR XQFWLRQV This section provides a procedure for troubleshooting the computer s sound functions 1 Make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure 2 Insert your diagnostics disket...

Page 81: ...p or sub test in the diagnostics on your Dell Diagnostics Diskette The diagnostics program exercises the functional components and devices of the computer more vigorously and thoroughly than they are exercised during normal operation The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests Each diagnostic test group or subtest allows you ...

Page 82: ...your operating system s documentation for information on how to dupli cate diskettes Put the original diskette away for safekeeping 2 Disconnect any attached printers 3 Set default values in the Setup program a In the Exit menu choose Get Default Values b Choose Yes when prompted to load the default configuration For additional instructions see the topic titled Setup Program in the System User s G...

Page 83: ...ory address of the defective memory module Write down the memory address and see Chapter 5 Getting Help for instructions on obtaining technical assistance If no errors are found in RAM the diagnostics loads and the Diagnostics Menu appears see Figure 4 1 The menu allows you to exit to the MS DOS prompt LJXUH LDJQRVWLFV 0HQX For a quick check of your system select the Run Quick Tests option This op...

Page 84: ...s appears see Figure 4 2 The main screen lists the diagnostic test groups gives information about the configuration of the computer and allows you to select options from a menu To select an option from the Diagnostics Menu highlight the option and press Enter or press the key that corresponds to the highlighted letter in the option Information on the main screen of the diagnostics is presented in ...

Page 85: ...onents Basic input output system BIOS configuration information temporarily saved in RAM RAM System Set Video Keyboard Mouse Diskette Drives IDE ATA ATAPI Devices Serial Infrared Ports Parallel Ports Audio NOTE The options displayed on your screen reflect the hardware configuration of the computer system Dell Computer Corporation Dell System Diagnostics Memory 32 MB Secondary Cache 512 KB Processo...

Page 86: ...in menu of the diagnostics main screen lists eight options Run Select Subtest Options Test Limits About Key Help and Quit NOTE Before running any test groups or subtests by selecting Run and then All you should consider setting global parameters within the Options option They offer you greater control over how the test groups or subtests are run and how their results are reported There are two way...

Page 87: ...ions Test Limits About Key Help and Quit Menu Each of these options is explained in the following subsections 5XQ 8QGHU 6XEWHVW Run in the Subtest menu displays five options One Selected All Key Help and Quit Menu If you select One only the highlighted subtest is run If you choose Selected only the selected subtests are run If you select All every subtest in the selected test group is run The subt...

Page 88: ...ation about the highlighted subtest such as its limits and parameters and how to set them H HOS 8QGHU 6XEWHVW The Key Help option in the Subtest menu displays a list of available key controls 4XLW 0HQX 8QGHU 6XEWHVW The Quit Menu option in the Subtest menu returns you to the Main menu 2SWLRQV Table 4 1 lists all possible values for each global parameter of Options A brief description of each param...

Page 89: ... any key 7DEOH 2SWLRQ 3DUDPHWHUV 2SWLRQ LPLW 3RVVLEOH 9DOXHV Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press the Ctrl and Break keys The default is 0001 Maximum Errors Allowed 0000 through 9999 where 0000 means that there is no error limit The default is 0001 Pause for User Response Y es No Allows you to decide whether tests will wait for user in...

Page 90: ...is an ordinary American Standard Code for Information Interchange ASCII text file You can access the result file through Windows Notepad with the following steps 1 Select Quit to exit the diagnostics and return to the MS DOS prompt 2 Remove the Dell Diagnostics Diskette from the diskette drive 3 Use the Ctrl Alt Del key combination to reboot the computer 4 If necessary start the operating system 5...

Page 91: ...y SVGA modes If you are testing an external monitor change the default to Y es The RAM test group the Video test group the Serial Infrared Ports test group the Diskette Drives test group the Parallel Ports test group and the Hard Disk Drives Non SCSI test group allow you to designate limits Whether you select Test Limits for a highlighted test group from the Main menu or a subtest from the Subtest...

Page 92: ...e your diagnostics diskette from drive A and reboot the computer by pressing Ctrl Alt Del 7HVWV LQ WKH HOO LDJQRVWLFV The diagnostics is organized by components into test groups and subtests within each test group Each subtest is designed to detect any errors that may interfere with the normal operation of a specific device of the computer NOTE Any subtest requiring hardware not listed in the Syst...

Page 93: ...USB inter face This subtest does not test USB peripher als Tests thermal ranges Tests the battery charger Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Tests the monitor by checking various aspects of video output Keyboard Keyboard Controller Test Keyboard Key Sequence Test Key...

Page 94: ...tion and you confirm that the software itself is not at fault You can confirm IDE ATA ATAPI Devices Test Group Display Information Self Diagnostics Test Seek Test Read Test Verify Test Write Test Media Eject Test Audio Test Tests a drive that uses fixed internal disks Also tests the associated controlling devices Serial Infrared Ports Serial Infrared Baud Rate Test Serial Infrared Interrupt Test S...

Page 95: ...ache RAM Test checks that the system s cache RAM is functioning properly 6 VWHP 6HW 7HVW URXS The subtests in the System Set test group check the computer s basic system board components and verify their related functions K 5XQ D 6 VWHP 6HW 7HVW The System Set subtests double check many system board components such as the computer s I O circuitry that are tested by other test groups or subtests in...

Page 96: ...tes error messages concerning calculations or operations runs incorrectly or generates incorrect results or a proven piece of the program appears to malfunction and you confirm that the software itself is not at fault You can confirm that the software is not at fault by moving the program to another computer and running it there The computer halts in the middle of performing calculations or comple...

Page 97: ...st Checks the onboard registers of the universal serial bus USB interface This sub test does not test USB peripherals USB Memory Structure Test Tests the USB controller s ability to access and understand standard USB data in system memory Temperature Range Test Verifies that the temperature sensor is within the minimum maximum range and that the sensor can detect change Fan On Off Test Verifies th...

Page 98: ...external monitor shows a partially formed or distorted image run all of the subtests in the Video test group If the alignment of text or images is off regardless of the program you are run ning run the Text Mode Character Test Text Mode Pages Test and Graphics Mode Test If the color on the display or external monitor is intermittent or not displayed at all run the Text Mode Color Test Color Palett...

Page 99: ...ted to press the key K 5XQ D H ERDUG 7HVW Keyboard problems are not always caused by the keyboard For example a complete lockup of the computer rendering the keyboard inoperable is probably not caused by a problem with the keyboard There are two symptoms that are likely to be keyboard related Sometimes the configuration of a program changes the function of a key or key combination Similarly key co...

Page 100: ...h its corresponding movement on your desk or pad and the operation of the touch pad mouse buttons K 5XQ WKH 0RXVH 7HVW Touch pad or mouse problems are as likely to be caused in RAM as they are to be caused by a faulty touch pad or mouse Three sources of problems include the config uration of a program which changes the function of the touch pad or mouse memory resident programs like Sidekick or Pr...

Page 101: ...rrant running a subtest in the Dis kette Drives test group An error message appears on the screen stating that the computer cannot read from or write to a diskette A diskette cannot be properly formatted or format error messages appear on the screen Data on diskettes is corrupted or lost these problems may be intermittent 6XEWHVWV The four diskette drive subtests available in the Diskette Drives t...

Page 102: ...TA ATAPI Devices test group These are the most common symptoms that might prompt you to test the IDE devices The hard disk drive fails during the boot routine Seek errors are reported by the operating system or application programs An error message appears on the screen stating that the computer cannot read from or write to the hard disk drive Data on the hard disk drive is corrupted or lost these...

Page 103: ...btest individually 6HULDO QIUDUHG 3RUWV 7HVW URXS The subtests in the Serial Infrared Ports test group check the computer s interface with external devices such as a serial mouse or a printer The subtests in this test group are not intended as a diagnostic test for the external device itself K 5XQ D 6HULDO QIUDUHG 3RUWV 7HVW It may not be immediately evident whether the port or the external device...

Page 104: ...XEWHVWV The four subtests in the Serial Infrared Ports test group confirm the following port functions Serial Infrared Baud Rate Test Checks the baud rate generator in each serial communications chip against the computer s clock Serial Infrared Interrupt Test Checks the serial port s ability to send IRQs to the microprocessor Serial Infrared Internal Transmission Test Checks several internal funct...

Page 105: ...k your hardware Although the fol lowing symptoms can be caused by faulty peripherals or software errors they might also suggest a port problem If a peripheral works intermittently or produces intermittent errors the port may be faulty If the computer displays an error message that is related to the external device connected to a port but corrections to the device do not resolve the error run the a...

Page 106: ...ller are DMA channel 1 IRQ line 5 Port address 220h If necessary change the resource settings in your operating system or sound applica tion to match these default settings If you still do not hear sound when you expect to run the Audio test group NOTE Before running the Audio test group make sure to enable the built in speaker s and make sure that the speaker volume has not been muted 6XEWHVWV Th...

Page 107: ...World Wide Web site http www dell com for help with installation and troubleshooting procedures For more information refer to World Wide Web on the Internet found later in this chapter 5 If the preceding steps have not resolved the problem and you need to talk to a Dell technician you can call Dell s technical support service When prompted by Dell s automated telephone system enter your Express Se...

Page 108: ...e www dell com click the Support icon On the Service and Support page enter your service tag or if you have one your Express Service Code and click Submit If you don t have your service tag or Express Service Code available you can also select support information by system Everything you need to know about your system is presented on the system support page including the following tools and inform...

Page 109: ... tone telephone to select the subjects that correspond to your questions You can even interrupt an AutoTech session and continue the session later The code number that the AutoTech service gives you allows you to continue your session where you ended it The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support service For the ...

Page 110: ...tes When you call our experts can refer to records kept on your Dell system to better understand your particular question Our technical support staff use computer based diagnostics to provide fast accurate answers to questions To contact Dell s technical support service first refer to the section titled Before You Call and then call the number for your country as listed in Dell Contact Numbers fou...

Page 111: ...es You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Computer Corporation Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you HIRUH RX DOO NOTE Have your Express Service Code ready when you call The code helps Dell s a...

Page 112: ...____________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ __________________...

Page 113: ...l number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the destina...

Page 114: ...mark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker...

Page 115: ...1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 Brunei NOTE Customers in Brunei call Malay sia for sales customer and te...

Page 116: ...28 8528 TechFax toll free 1 800 950 1329 Chile Santiago NOTE Customers in Chile call the U S A for sales cus tomer and techni cal assistance Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Customer Service toll free 800 858 2437 Sales toll free 800 858 2222 Czech Republic Prague Technical Support 02 22 83 27 27 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard...

Page 117: ...60 Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Ireland Bray Customer Technical Support 1 850 543 543 Sales 1 850 235 235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4711 TechFax 01 204 4708 S...

Page 118: ...hnical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg may call Belgium for sales customer and technical assistance as well as the SalesFax service and they call the Netherlands for the TechFax and TechConnect BBS services Customer Technical Support Brussels ...

Page 119: ...nical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Customer Technical Support 020 5818838 Direct Sales toll free 0800 0663 Direct SalesFax 020 682 7171 Corporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 TechConnect BBS 020 686 6504 New Zealand Technical Support Dell Dimension ...

Page 120: ...ralia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Singapore Taiwan and Thailand refer to individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 810 4810 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 722 92 00 Sweden Upplands Va...

Page 121: ...rs in Thailand call Malaysia for cus tomer assistance Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 810 4949 Sales toll free 0880 060 06 U K Bracknell Customer Technical Support OptiPlex systems and portable computers 01344 723723 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after...

Page 122: ... Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 247 4618 Spare Parts Sales toll free 1 800 357 3355 DellWare toll...

Page 123: ...ternal to the microprocessor KLS 6HW DQG XV System chip set Intel 440BX AGP Host data bus width 64 bits DRAM bus width 64 bits Host address bus width 32 bits Flash EPROM 4 Mb 3 DUG PCI controller Texas Instruments PCI 1220 cardbus controller PC Card connectors two supports two type I or type II cards or one type III card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maxim...

Page 124: ...ini DIN connector Infrared one IrDA 1 1 port Expansion connector 240 pins Audio microphone headphones speakers and line in jacks TV out one 7 pin S video type USB one 4 pin connector QWHJUDWHG XGLR Audio type Sound Blaster Pro compatible voice and music functions Audio controller ESS Technology Maestro 2 Conversion 16 bit stereo analog to digital and digital to analog FM music 20 voice 72 operator...

Page 125: ...2 MB 100 MHz LVSOD LQFK Type TFT XGA Dimensions Height 228 mm 8 9 inches Width 299 5 mm 11 8 inches Diagonal 358 1 mm 14 1 inches Maximum resolution 1024 x 768 pixels 64 000 colors Response time typical 80 ms Operating angle 0 closed to 170 Dot pitch 0 264 mm Power consumption 3 9 W Controls brightness can be controlled through key combinations LVSOD LQFK Type TFT XGA Dimensions Height 214 mm 8 4 ...

Page 126: ...Key spacing 19 1 mm 0 75 inch Layout QWERTY AZERTY Kanji 7RXFK 3DG Interface PS 2 compatible X Y position resolution graphics table mode 20 points mm 500 points inch Size Thickness 4 65 mm 0 18 inch at highest component Width 64 mm 2 52 inch sensor active area Height 47 0 mm 1 85 inch rectangle with 0 5 mm 0 02 inch tabs Weight 15 g 0 52 ounce 0 5 g 0 001 ounce Power Supply voltage 5 V 10 Supply c...

Page 127: ... C to 50 C 4 F to 122 F GDSWHU Input voltage 90 VAC to 264 VAC Input current maximum 1 5 A at 90 VAC full load Input frequency 47 Hz to 63 Hz Output current 2 4 A continuous Output power 70 W Rated output voltage 20 VDC Height 29 6 mm 1 17 inches Width 60 0 mm 2 36 inches Depth 105 mm 4 13 inches 1 Battery performance features such as charge time operating time and life span can vary according to ...

Page 128: ...o 122 F Relative humidity 10 to 90 noncondensing Maximum vibration Operating 0 8 GRMS using a random vibration spec trum that simulates air shipment Storage 1 3 GRMS using a random vibration spec trum that simulates truck shipment Maximum shock 2 Operating 1 52 m sec 4 98 feet sec less than or equal to a pulse width of 2 ms Storage 2 03 m sec 6 66 feet sec less than or equal to a pulse width of 2 ...

Page 129: ...t Mode Pages Test Checks the video subsystem s ability to map and present all available video text pages on the display or monitor one page at a time Graphics Mode Test Checks the video subsystem s ability to present graphics mode data and colors Color Palettes Test Checks the video subsystem s ability to display all available colors Solid Colors Test Checks the video subsystem s ability to show s...

Page 130: ...ests check character quality and the abil ity of the display or monitor to show the characters correctly A prompt at the bottom of each screen asks you to decide whether the display is satisfactory and to respond by typing y or n If you respond affirmatively to each subtest the Text Mode Character Test passes A negative response to any subtest causes the test to fail The following subsections desc...

Page 131: ... double wide text mode that demonstrate normal intensity video reverse video intensified video and blinking video KDUDFWHU 6HW 6XEWHVW The 40 column x 25 line character set subtest displays all 256 characters in the ASCII character set in 40 column by 25 line double wide text mode Figure B 2 shows part of the 40 column x 25 line character set subtest screen LJXUH ROXPQ LQH KDUDFWHU 6HW 6XEWHVW 6FU...

Page 132: ...oreground color and each column has a unique background color Where the same foreground and background color intersect the hexadecimal number is not visi ble Type y if each character is displayed correctly otherwise type n Table B 1 indicates the color in each of the rows and columns 7DEOH RORU WWULEXWHV 5RZ RU ROXPQ 1XPEHU RUHJURXQG RORU DFNJURXQG RORU 0 black black 1 blue blue 2 green green 3 cy...

Page 133: ...except that each screen substitutes a different numeral 1 through 7 for the zeros Type y if all the rows of numbers on each screen are displayed correctly otherwise type n UDSKLFV 0RGH 7HVW The Graphics Mode Test checks the video subsystem s ability to present graphics mode data and colors This test displays a number of different screens each of which allows you to check some aspect of graphics mo...

Page 134: ... colors with the name of the color displayed beneath each octagon Type y if all the octagons are the correct colors otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 640 x 480 pixel 2 color graphics mode screen displays three chess pieces Type y if all the chess pieces are identical and displayed correctly otherwise type n Figure B 3 shows part of this screen LJXUH RORU UDSKLFV 0RGH 6FUHHQ RORU UDSKLF...

Page 135: ...herwise type n RORU UDSKLFV 0RGH 6FUHHQ The 1024 x 768 pixel 16 color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass Type y if all the hourglasses appear to be correct otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 1024 x 768 pixel 256 color graphics mode screen displays a series of asterisks with four colors in each as...

Page 136: ...ing color then press the right arrow key to increase the color intensity or press the left arrow key to decrease the intensity Type y if all the squares are the correct colors otherwise type n 6ROLG RORUV 7HVW The Solid Colors Test checks whether the video subsystem is displaying the correct colors This test also lets you check for missing pixels When this test is running four screens appear seque...

Page 137: ...ur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the comp...

Page 138: ...s To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information 1RWLFHV 8 6 2QO Most Dell computer systems are classified by the Federal Communications Commis sion FCC as Class B digital devices However the inclusion of certain options can cha...

Page 139: ...re is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turn ing the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the e...

Page 140: ...CC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the tele phone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this telephone equipment refer to the chapt...

Page 141: ...d of connection The customer should be aware that compliance with the above conditions may not prevent degrada tion of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alteration made by a user to this equipment or equip ment malfunctions may give the telephone communications company cause to request the u...

Page 142: ...nd Methods of Measurement of Radio Interference Char acteristics of Information Technology Equipment EN 50082 1 1992 Electromagnetic compatibility Generic immunity stan dard Part 1 Residential commercial and light industry EN 60950 Safety of Information Technology Equipment NOTE EN 55022 emissions requirements provide for two classifications Class A is for typical commercial areas Class B is for t...

Page 143: ... notice ODVV 7 This is a Class A product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions LJXUH 9 ODVV 7 5HJXODWRU 0DUN This device belongs to Class B devices as described in EN ...

Page 144: ...UHD 2QO To determine which classification Class A or B applies to your computer system or other Dell digital device examine the South Korean Ministry of Communications MOC registration labels located on your computer or other Dell digital device The MOC label may be located separately from the other regulatory marking applied to your product The English text EMI A for Class A products or EMI B for...

Page 145: ...d draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch ...

Page 146: ...C VTVXBÀ LP LB PCXPEV PDISPOOFHP XUZD LJ F FMJ LPOJFD OF KFTU V ZDJF QS FE V BD B UP OBMF Z V ZÀ QS FE V BD B Z PXFHP QSBXJE PXP QP D POZN QS FXPEFN PDISPOOZN 4ZTUFN LPNQVUFSPXZ OBMF Z BCF QJFD ZÀ QS FE OBH ZNJ DIXJMPXZNJ X SPTUBNJ MVC TQBELBNJ OBQJÄDJB V ZXBK D FMJNJOBUPSB QS FQJÄÀ VS E FOJB EPQBTPXVK DFHP MVC CF BL ÍDFOJPXFHP ySÍE B BTJMBOJB BMF Z VQFXOJÀ TJÄ BCZ OJD OJF MF B P OB LBCMBDI TZTUFN...

Page 147: ...ds NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Current consumption 6 0 3 0 A ...

Page 148: ...rma Oficial Mexicana NOM BCIQ Notice Taiwan Only Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 23...

Page 149: ...ty does not cover any items that are in one or more of the following cate gories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWare products Monitors...

Page 150: ...equires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s con currence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S or Canada where applicable Shipments to other locations will be made freight collect Dell will i...

Page 151: ...rranty and service options in place of the standard limited three year warranty described in the preceding text the option you chose will be listed on your invoice 7RWDO 6DWLVIDFWLRQµ 5HWXUQ 3ROLF 8 6 DQG DQDGD 2QO If you are an end user customer who bought new products directly from a Dell com pany you may return them to Dell within 30 days of the date of invoice for a refund or credit of the pro...

Page 152: ...tion Dell branded hardware products will also recognize the year 2000 as a leap year The YMARK2000 standard tests the ability of system hardware and firmware to support the transition to the year 2000 and to recognize leap years when appropriate for years 2000 through 2009 inclusive and not that of options operating systems or applications software Dell branded hardware products that pass the YMAR...

Page 153: ...e ment All software run on Dell branded hardware products should be independently verified by customers to be year 2000 compliant GGLWLRQDO QIRUPDWLRQ For additional information on year 2000 compliance of Dell branded hardware prod ucts refer to Dell s Year 2000 Web site at www dell com year2000 or contact a Dell customer service representative in your area ...

Page 154: ...D 6 Dell Inspiron 7000 Reference and Troubleshooting Guide ...

Page 155: ... 1 4 beep codes See also error messages about 3 8 BIOS 1 4 boot device selecting 2 11 boot routine indications 3 5 booting the computer 2 11 cables troubleshooting 3 3 cache memory 1 4 calling Dell 5 7 card See PC Cards cautions xiii CD ROM drive about 1 3 troubleshooting 3 21 central processing unit CPU See microprocessor computer customizing features 2 1 features 1 3 technical specifications A 1...

Page 156: ...1 diagnostic video tests B 1 Diagnostics Checklist 5 6 diagnostics See Dell Diagnostics disk See diskette drive hard disk drive CD ROM drive DVD ROM drive diskette drive failure during POST 3 20 location 1 2 testing 4 21 Diskette Drives test group Dell Diagnostics 4 21 diskettes program 2 14 display about 1 2 1 3 location 1 2 troubleshooting 3 27 display close suspend button 1 2 display latch 1 2 ...

Page 157: ...4 22 indicator light 1 2 infrared port about 1 5 location 1 3 mapping 2 6 mode selection 2 6 troubleshooting 3 33 input output See I O Internet help tools 5 2 interrupt assignment conflicts 3 12 interrupt request See IRQ IRQ line assignment 3 12 keyboard about 1 2 checking external keyboard during POST 3 23 Keyboard test group in Dell Diagnostics 4 19 Keyboard test group Dell Diagnostics 4 19 Key ...

Page 158: ...rallel printer troubleshooting 3 31 passwords See system password PC Card slot 1 3 PC Cards 1 4 PCMCIA cards See PC Cards Personal System 2 See PS 2 ports See parallel port serial port infrared port POST CD ROM drive check 3 21 diskette drive check 3 20 external keyboard check 3 23 external monitor check 3 28 hard disk drive check 3 22 memory check 3 25 power button 1 2 1 5 power failure AC power ...

Page 159: ...etup messages 2 2 Setup program accessing 2 3 Exit menu options 2 11 Main menu options 2 3 Power menu options 2 8 Security menu options 2 7 System Devices menu options 2 5 shutting down the computer 1 5 software apparent malfunction 4 14 corrupted 2 14 drivers 2 14 3 12 error messages 3 11 included with computer 1 5 installing and configuring 3 10 memory resident programs 3 11 problems 3 10 progra...

Page 160: ...problems 3 2 battery power failure 3 18 beep codes 3 8 CD ROM drive 3 21 checking connections 3 3 troubleshooting continued Diagnostics Checklist 5 6 diskette drive failure during POST 3 20 display failure 3 27 dropped or damaged computer 3 15 DVD ROM drive 3 21 external keyboard 3 23 external monitor 3 28 failure during RAM count 3 25 hard disk drive failure during POST 3 22 I O functions 3 30 in...

Page 161: ...o test group Dell Diagnostics 4 17 video tests Color Palettes Test B 7 Graphics Mode Test B 5 Solid Colors Test B 8 Text Mode Character Test B 2 Text Mode Color Test B 4 Text Mode Pages Test B 5 Video Hardware Test B 2 Video Memory Test B 2 warnings xiii warranty information xii D 1 warranty repair or credit 5 5 water damage 3 13 World Wide Web help tools 5 2 XGA display 1 3 ...

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