Toner smear
• Clean the inside of the printer. See
"Cleaning the Interior"
.
• Check the paper type and quality. See
"Paper Specifications"
.
• Remove the toner cartridge and install a new one. See
"Replacing the
Toner Cartridge"
.
Vertical repetitive
defects
If marks repeatedly appear on the printed side of the page at even
intervals:
• Clean the inside of the printer. See
"Cleaning the Interior"
. After cleaning
the inside of the printer,
if you still have the same problems,
install a new
toner cartridge. See
"Replacing the Toner Cartridge"
.
• Parts of the printer may have toner on them.
If the defects occur on the
back of the page,
the problem will likely correct itself after a few more
pages.
• The fusing assembly may be damaged. Contact a service representative.
Background scatter
Background scatter results from bits of toner distributed on the printed
page.
• The paper may be too damp. Try printing with a different batch of paper.
Do not open packages of paper until necessary so that the paper does not
absorb excess moisture.
•
If background scatter occurs on an envelope,
change the printing layout to
avoid printing over areas that have overlapping seams on the reverse side.
Printing on seams can sometimes cause problems.
•
If background scatter covers the entire surface area of a printed page,
adjust the print resolution through your software application or the printer
properties.
Misformed
characters
If characters are improperly formed and produce hollow images,
the paper
stock may be too slick. Try a different paper. See
"Paper Specifications"
.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See
"Paper Specifications"
.
• Ensure that the paper or other material is loaded correctly and the guides
are not too tight or too loose against the paper stack.
