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Dell E30S Series, Owner'S Manual

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Dell E30S Series Owner'S Manual Download Page 179

Troubleshooting your system

Safety first — for you and your system

CAUTION:

 Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that are shipped with your product.

NOTE:

 Solution validation was performed by using the factory shipped hardware configuration.

Topics:

•

Troubleshooting system startup failure

•

Troubleshooting external connections

•

Troubleshooting the video subsystem

•

Troubleshooting a USB device

•

Troubleshooting iDRAC Direct - USB XML configuration

•

Troubleshooting iDRAC Direct - Laptop connection

•

Troubleshooting a serial input and output device

•

Troubleshooting a NIC

•

Troubleshooting a wet system

•

Troubleshooting a damaged system

•

Troubleshooting the system battery

•

Troubleshooting power supply units

•

Troubleshooting cooling problems

•

Troubleshooting cooling fans

•

Troubleshooting system memory

•

Troubleshooting an internal USB key

•

Troubleshooting a micro SD card

•

Troubleshooting an optical drive

•

Troubleshooting a tape backup unit

•

Troubleshooting a drive or SSD

•

Troubleshooting a storage controller

•

Troubleshooting expansion cards

•

Troubleshooting processors

Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system
stops responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.

For all other startup issues, note the system messages that appear on the screen.

Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on
your system.

●

Compare the technical specification of the system with the external device to check the compatibility.

10

Troubleshooting your system

179

Summary of Contents for E30S Series

Page 1: ...Dell EMC PowerEdge T430 Owner s Manual Regulatory Model E30S Series Regulatory Type E30S001 February 2021 Rev A07 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... unit indicator codes 24 Indicator codes for non redundant power supply unit 25 Internal dual SD module indicator codes 25 Locating service tag of your system 26 Chapter 2 Converting the system from tower mode to rack mode 27 Safety instructions for converting system from tower to rack 27 Preparing a system for conversion from tower mode to rack mode 27 Chapter 3 Documentation resources 29 Chapter...

Page 4: ...m BIOS 42 iDRAC Settings utility 66 Device Settings 67 Dell Lifecycle Controller 67 Embedded systems management 67 Boot Manager 67 Viewing Boot Manager 68 Boot Manager main menu 68 PXE boot 69 Chapter 7 Installing and removing system components 70 Safety instructions 70 Before working inside your system 71 After working inside your system 71 Recommended tools 71 Front bezel optional 72 Removing th...

Page 5: ...5 Removing a cabled drive 96 Installing a cabled hard drive 98 Hard drive backplane 100 Removing the hard drive backplane 100 Installing the hard drive backplane 104 Four slot hard drive blank 105 Removing a four slot hard drive blank 105 Installing a four slot hard drive blank 106 System memory 107 General memory module installation guidelines 108 Mode specific guidelines 109 Sample memory config...

Page 6: ...er supply unit 147 Installing a cabled power supply unit 148 Power interposer board 150 Removing the power interposer board 150 Installing the power interposer board 151 System battery 152 Replacing the system battery 152 Control panel assembly 154 Removing the control panel assembly 154 Installing the control panel assembly 155 Removing the control panel assembly cover 156 Installing the control ...

Page 7: ...ubleshooting iDRAC Direct Laptop connection 181 Troubleshooting a serial input and output device 182 Troubleshooting a NIC 182 Troubleshooting a wet system 183 Troubleshooting a damaged system 183 Troubleshooting the system battery 184 Troubleshooting power supply units 185 Troubleshooting power source problems 185 Power supply unit problems 185 Troubleshooting cooling problems 186 Troubleshooting...

Page 8: ...e following configurations Table 1 Dell PowerEdge T430 system configurations System Configuration 3 5 inch hard drive system Up to four 3 5 inch cabled hard drives Up to eight 3 5 inch hot swappable hard drives 2 5 inch hard drive system Up to sixteen 2 5 inch hot swappable hard drives Topics Supported configurations on PowerEdge T430 systems Front panel Back panel features Diagnostic indicators L...

Page 9: ...Supported configurations on PowerEdge T430 systems Figure 1 System view with supported configurations Dell PowerEdge T430 system overview 9 ...

Page 10: ...front panel The hot swappable hard drives are accessible from the front panel Front panel features of 16 x 2 5 inch hot swappable hard drive chassis Figure 2 Front panel features a 16 x 2 5 inch hot swappable hard drive chassis 1 Power button 2 NMI button 3 System identification button 4 LCD menu buttons 5 Information tag 6 LCD panel 7 USB management port iDRAC Direct port 8 USB port 9 Optical dri...

Page 11: ...ion tag The Information tag is a slide out label panel that contains system information such as Service Tag NIC MAC address and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password LCD panel The LCD panel displays system ID status information and system error messages For more information see the LCD panel section NOTE T...

Page 12: ... of a 8 x 3 5 inch hot swappable hard drive chassis 1 Power button 2 NMI button 3 System identification button 4 LCD menu buttons 5 Information tag 6 LCD panel 7 USB management port iDRAC Direct port 8 USB port 9 Optical drive or tape drive bay 10 Physical drives 12 Dell PowerEdge T430 system overview ...

Page 13: ...ut label panel that contains system information such as Service Tag NIC MAC address and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password LCD panel The LCD panel displays system ID status information and system error messages For more information see the LCD panel section NOTE The LCD panel is not available in a cable...

Page 14: ...ates if the system is powered on or off Press the power button to manually power on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system NMI button Press the Non Maskable Interrupt NMI button to troubleshoot software application and device driver errors when running certain operating systems Use the end of a paper clip to press the NMI button NOT...

Page 15: ...iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals Video connector Enables you to connect a display device to the system For more information see the Technical specifications section NOTE The video connector is available only in the rack mode configuration of your system For information on converting your system...

Page 16: ...gure 5 Front panel features and indicators 4 x 3 5 inch cabled hard drive chassis 1 Power button 2 NMI button 3 System identification button 4 Information tag 5 Diagnostic indicators 6 USB ports 7 Optical drive or tape drive bay 16 Dell PowerEdge T430 system overview ...

Page 17: ...error status during system startup For more information see the Diagnostic indicators section USB ports Allows you to connect USB devices to the system One port is USB 2 0 compliant and one port is USB 3 0 compliant Optical drive or tape drive bay Allows you to install optical drives or tape drives For more information on supported optical drives and tape drives see the Optical drives and tape dri...

Page 18: ...e Select button to enter the main menu Setup menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS...

Page 19: ...ays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Back panel features The back panel provides access to the features available on the back of the server such as the system identification button power supply sockets cable management arm connectors iDRAC storage media NIC ports and USB and VGA ports A majority of...

Page 20: ...nector 6 USB port 7 vFlash media card slot optional 8 USB port 9 NIC port 10 Video connector 11 Serial connector 12 NIC port 13 PCIe expansion card slots 6 Table 7 Back panel Features Indicator button or connector Icon Description Power supplies PSU1 and PSU2 Redundant power supply Up to two 495 W 750 W or 1100 W redundant AC power supplies 20 Dell PowerEdge T430 system overview ...

Page 21: ...eo connector Enables you to connect a display device to the system For more information see the Technical specifications section Serial connector Enables you to connect a serial device to the system For more information see the Technical specifications section PCIe expansion card slots 6 Allows you to connect up to six full height PCI expansion cards Diagnostic indicators The diagnostic indicators...

Page 22: ... section Temperature indicator The indicator flashes amber if the system experiences a thermal error for example the ambient temperature is out of range or fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high Exter...

Page 23: ...s green Drive online Flashes green three seconds amber three seconds and turns off six seconds Rebuild stopped NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status The activity LED indicates whether the NIC is currently connected or not The link LED indicates the speed of the connected network Figure 9 NIC Indicator Cod...

Page 24: ...hen hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status and supported voltage CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back NOTE Ensure that both the PSUs are of the same capacity NOTE Mixing PSUs from previous generations of...

Page 25: ... AC PSU status indicator Table 12 Indicator codes for non redundant power supply unit Diagnostic Indicator Pattern Description Not lit Power is not connected or PSU is faulty Green A valid power source is connected to the PSU and the PSU is operational Internal dual SD module indicator codes The Internal Dual SD module IDSDM provides you with a redundant SD card solution You can configure the IDSD...

Page 26: ...Indicates that the card is offline has failed or is write protected E Not lit Indicates that the card is missing or is booting Locating service tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code is and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on...

Page 27: ...Dell Only customers certified by Dell for tower to rack conversion can convert a tower system into a rack system NOTE For specific caution statements and procedures see the rack installation documentation for your system at Dell com poweredgemanuals For complete safety and regulatory information see the safety instructions that shipped with your system Observe the following precautions for stabili...

Page 28: ...ach the rack ears complete the following steps a Align the screw holes on the right rack ear with the screw holes on the right side of the rack system b Install the screws using a Phillips 2 screwdriver Figure 13 Removing and installing the rack ears i screw for each rack ear 3 ii rack ear 2 iii front panel Next steps 1 Install the system cover 2 Install the system in a rack For more information s...

Page 29: ...eredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and it...

Page 30: ...ee the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents https www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID contr...

Page 31: ...ions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Environmental specifications Chassis dimensions Figure 14 Chassis dimensions of Dell PowerEdge T430 system 4 Technical specifications 31 ...

Page 32: ...ranging 495 W AC Platinum 1908 BTU hr 100 240 V AC 6 5 A 3 A autoranging 750 W AC Platinum 2891 BTU hr 100 240 V AC 10 A 5 A autoranging 1100 W AC Platinum 4100 BTU hr 100 240 V AC 12 A 6 5 A autoranging NOTE Heat dissipation is calculated using the PSU wattage rating NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V System batte...

Page 33: ...h dual processors minimum one memory module per processor Up to 256 GB with a single processor Up to 384 GB with dual processors Drive specifications Your system supports up to four 3 5 inch cabled hard drives or eight 3 5 inch hot swappable hard drives or sixteen 2 5 inch hot swappable hard drives Hard drives The PowerEdge T430 system supports Table 20 Hard Drive Specification Drives Hard drives ...

Page 34: ...h an internal SD module NOTE One card slot is dedicated for redundancy VGA ports The Video Graphic Array VGA port enables you to connect the system to a VGA display The PowerEdge T430 system with 2 5 inch and 3 5 inch hot swappable hard drive chassis supports two 15 pin VGA ports on the front and back panels The PowerEdge T430 system with 3 5 inch cabled hard drive chassis supports one 15 pin VGA ...

Page 35: ...60 75 85 8 16 32 1280 x 1024 60 8 16 32 1440 x 900 60 8 16 32 Environmental specifications NOTE For additional information about environmental measurements for specific system configurations see Dell com environmental_datasheets Table 24 Environmental specifications Type Condition Temperature or Specification Temperature Maximum Temperature Gradient Operating and Storage 20 C h 36 F h Storage Temp...

Page 36: ...l conditions Re mediation of environmental conditions is the responsibility of the customer NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified in the following table and are the reason for the damage and or failures to y...

Page 37: ...to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C derate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions For low power CPUs 55 W 65 W both the internal c...

Page 38: ...em perform remote system management and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See iDRAC User s Guid...

Page 39: ...w dell com idracmanuals Dell OpenManage Deployment Toolkit https www dell com openmanagemanuals Dell certified VMware ESXi https www dell com virtualizationsolutions Supported operating systems on Dell PowerEdge systems www dell com ossupport Installation and How to videos for supported operating systems on Dell PowerEdge systems https www youtube com playlist list PLe5xhhyFjDPfTCaDRFflB_VsoLpL8x8...

Page 40: ...to your selection are displayed 4 Download the drivers to a USB drive CD or DVD Downloading the drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support drivers 2 In the Drivers Down...

Page 41: ... PXE Related concepts System Setup on page 41 Boot Manager on page 67 Dell Lifecycle Controller on page 67 PXE boot on page 69 System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You...

Page 42: ...nables you to configure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Sett...

Page 43: ...ails on page 43 System BIOS Settings details About this task The System BIOS Settings screen details are explained as follows Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the installed memory Processor Settings Specifies information and options rel...

Page 44: ...elated references System BIOS on page 42 Choosing the system boot mode on page 45 Related tasks Boot Settings details on page 45 Viewing Boot Settings on page 44 Changing the boot order on page 46 Viewing Boot Settings To view the Boot Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE I...

Page 45: ...tion Settings Configures the boot sequence and the boot devices BIOS Boot Settings Enables or disables BIOS boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Enables or disables UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE This option is set to IPv4 by default NOTE This option is enabled only if the boot mode is UEFI Related references Ch...

Page 46: ...ice down or up in the order 4 Click Exit and then click Yes to save the settings on exit Related references Boot Settings on page 44 Related tasks Boot Settings details on page 45 Viewing Boot Settings on page 44 Network Settings You can use the Network Settings screen to modify PXE device settings The network settings option is available only in the UEFI mode NOTE The BIOS does not control networ...

Page 47: ... a UEFI boot option is created for the device PXE Device n Settings n 1 to 4 Enables you to control the configuration of the PXE device Related references Network Settings on page 46 Related tasks Viewing Network Settings on page 46 UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows Option Description ISCSI Initiator Name Specifies the name of the iSCSI ini...

Page 48: ...the power button Related references Operating with a setup password enabled on page 52 System BIOS on page 42 Related tasks System Security Settings details on page 49 Viewing System Security on page 48 Creating a system and setup password on page 50 Using your system password to secure your system on page 51 Deleting or changing system and setup password on page 51 Viewing System Security To view...

Page 49: ...e the Intel TXT option virtualization technology and TPM Security must be enabled with Pre boot measurements This option is set to Off by default Power Button Enables or disables the power button on the front of the system This option is set to Enabled by default NMI Button Enables or disables the NMI button on the front of the system This option is set to Disabled by default AC Power Recovery Set...

Page 50: ...ase Imports exports deletes or restores entries in the Authorized Signature Database db Forbidden Signature Database Imports exports deletes or restores entries in the Forbidden Signature Database dbx Creating a system and setup password Prerequisites Ensure that the password jumper is enabled The password jumper enables or disables the system password and setup password features For more informat...

Page 51: ... message that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Related references System Security on page 48 Deleting or changing system and setup password Prerequisites NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Lo...

Page 52: ...s option with the setup password option to protect the system password from unauthorized changes Related references System Security on page 48 System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Related references System Information details on page 53 System BIOS on page 42 Related tasks Viewing System In...

Page 53: ...fies the current version of the system complex programmable logic device CPLD firmware UEFI Compliance Version Specifies the UEFI compliance level of the system firmware Related references System Information on page 52 System Information details on page 53 Related tasks Viewing System Information on page 52 Memory Settings You can use the Memory Settings screen to view all the memory settings and ...

Page 54: ...e Mirror Mode Spare Mode Spare with Advanced ECC Mode Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode This option is set to Optimizer Mode by default NOTE The Memory Operating Mode option can have different default and available options based on the memory configuration of your system NOTE The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient This ...

Page 55: ...xplained as follows Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors If this option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS displays only one logical processor per core This option is set to Enabled by default QPI Speed Enables you to control QuickPath Inte...

Page 56: ...uring POST based on the power and thermal delivery capabilities of the system TDP verifies the maximum heat the cooling system is needed to dissipate This option is set to Nominal by default NOTE This option is only available on certain stock keeping units SKUs of the processors X2Apic Mode Enables or disables the X2Apic mode Dell Controlled Turbo Controls the turbo engagement Enable this option o...

Page 57: ... 57 Related tasks SATA Settings details on page 57 SATA Settings details About this task The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off ATA AHCI or RAID modes This option is set to AHCI by default Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST This option i...

Page 58: ...cal drives Port D Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the ...

Page 59: ... to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port I Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model...

Page 60: ...age 60 Integrated Devices details About this task The Integrated Devices screen details are explained as follows Option Description USB 3 0 Setting Enables or disables the USB 3 0 support Enable this option only if your operating system supports USB 3 0 If you disable this option devices operate at USB 2 0 speed USB 3 0 is enabled by default User Accessible USB Ports Enables or disables the USB po...

Page 61: ...play capability in the system that is no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Disabled SR IOV Global Enable Enables or disables the BIOS configuration of Single Root I O Virtualization SR IOV devices This option is set to Disabled by default OS Watchdog Timer If your...

Page 62: ...e console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial...

Page 63: ...ls on page 63 Viewing System Profile Settings on page 63 Viewing System Profile Settings To view the System Profile Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your s...

Page 64: ...trolled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to Standard by default Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the pro...

Page 65: ...tem Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Miscellaneous Settings Related references Miscellaneous Settings on page 65 Related tasks Miscellaneous Settings details on page 65 Miscellaneous Settings details About this task The Miscellaneous Settings screen details are explained as follows Option Description System Time Enables you to set the time on the system Sy...

Page 66: ...utes ISC and forces an immediate system reset so that ISC results can be applied It takes the system longer to be ready due to the forced system reset When disabled ISC does not execute Related references Miscellaneous Settings on page 65 Related tasks Viewing Miscellaneous Settings on page 65 iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC param...

Page 67: ...ivered as part of the iDRAC out of band solution and Dell EMC system embedded Unified Extensible Firmware Interface UEFI applications Related references Embedded systems management on page 67 Embedded systems management The Dell Lifecycle Controller provides advanced embedded systems management throughout the lifecycle of the system The Dell Lifecycle Controller can be started during the boot sequ...

Page 68: ... next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch Syste...

Page 69: ...Explorer Related references Boot Manager on page 67 PXE boot You can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely NOTE To access the PXE boot option boot the system and then press F12 The system scans and displays the active networked systems Pre operating system management applications 69 ...

Page 70: ...ry Control panel assembly System board Trusted Platform Module System top cover Safety instructions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock CAUTION Do not operate the system without the cover ...

Page 71: ...acemat at Dell com poweredgemanuals 5 Lay the system on its side 6 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions section Steps 1 Install the system cover 2 Place the system upright on a flat stable surface 3 If applicable install the system into the rack For more information see the Rack Installation placemat a...

Page 72: ...ched to the back of the bezel 2 Press the release latch at the top of the bezel 3 Pull the top end of the bezel away from the system 4 Unhook the bezel tabs from the slots at the bottom of the system board and pull the bezel away from the system Figure 15 Removing the front bezel 1 bezel key 2 bezel 3 release latch 4 system Next steps Install the optional front bezel Installing the optional front ...

Page 73: ...e system feet Prerequisites NOTE It is recommended that you remove the system feet only when you are converting the system from the tower mode to the rack mode or when you are replacing the system feet with the wheel assembly 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Turn the system feet inward 4 Place the system on its side ...

Page 74: ...ystem Failure to install the feet poses the risk of having the system tip over possibly causing bodily injury or damage to the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Place the system on its side on a flat and stable surface Steps 1 Align the tabs on the system feet with the slots on the base of the chassis 2 Secure ...

Page 75: ...ctions section 2 Keep the Phillips 2 screwdriver ready 3 Place the system on its side on a flat and stable surface with the base of the system extending off the edge of the surface 4 If installed remove the system feet Steps 1 Align the retention hooks on the back wheel unit with the slots on the base of the chassis and insert the hooks into the slots 2 Slide the back wheel to the back of the syst...

Page 76: ...flat and stable surface with the wheels extending beyond the edge of the surface Steps 1 Remove the screw that secures the front wheel unit to the base of the chassis 2 Slide the front wheel unit slightly to the back of the system to release the retention hooks and pull the front wheel unit 3 Remove the screw securing the back wheel unit to the base of the chassis 4 Slide the back wheel unit sligh...

Page 77: ...tem Removing the system cover activates the intrusion switch Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 If installed remove the front bezel 5 Place the system on a flat stable surface Steps 1 Turn the latch rel...

Page 78: ...Installing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Pr...

Page 79: ...king inside your system section Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s...

Page 80: ... hard drives support one optical drive and one tape drive Systems with hot swappable hard drives support up to one optical drive and two tape drives NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removal media storage NOTE You can also install a Dell PowerVault RD1000 removable media device on your system For systems with hot swappable hard dri...

Page 81: ...must route these cables correctly and in a similar manner when you replace them to prevent them from being pinched or crimped 2 To remove the optical tape drive push the release latch as indicated in the figure 3 Slide the optical drive or tape drive out of the drive bay 4 If you are not immediately replacing the optical drive or tape drive install the optical drive or tape drive blank NOTE Blanks...

Page 82: ...rive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shi...

Page 83: ... into the slot until the latch snaps into place 5 Connect the power and data cable to the back of the drive 6 Connect the power and data cables to the backplane and the system board The system board connectors are ODD1 TBU and ODD2 TBU The system can connect up to two optical drives or one optical drive with one SATA tape backup unit and one SAS tape backup unit using Dell OpenManage IT Assistant ...

Page 84: ...ety instructions that are shipped with your product CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the full length PCIe ...

Page 85: ...ction 2 Follow the procedure listed in the Before working inside your system section CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes NOTE For proper seating of the cooling shroud in the system chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing clips Steps 1 Align the slots on the coolin...

Page 86: ... card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or restart your system while the hard drive is being formatted Doing so can cause a hard drive failure Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formattin...

Page 87: ...n supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any data on the replacement drive is immediately lost after the drive is installed NOTE Hot swappable hard drives are supplied in hot swappable ...

Page 88: ...mentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructio...

Page 89: ...ard drive blank b release button Installing a hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Installing and removing system components 89 ...

Page 90: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hard drive adapter from the 3 5 inch hot swappable hard drive carrier NOTE A 2 5 inch hot swappable hard drive ...

Page 91: ...pport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the screw holes on the 2 5 inch hot swappable hard drive with the screw holes on the 3 5 inch hard d...

Page 92: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instruction...

Page 93: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots 1 Keep the Phillips 2 screwdriver ready 2 Remove the h...

Page 94: ...igned correctly the back of the hard drive is flush with the back of the hard drive carrier 3 Install the screws to secure the hard drive to the hard drive carrier Figure 39 Installing a hard drive into a hard drive carrier a screw 4 b hard drive c hard drive carrier Cabled drives Your system supports up to four 3 5 inch SAS or SATA cabled drives Cabled drives are installed in an internal drive ba...

Page 95: ...teps Follow the procedure listed in the After working inside your system section Installing the internal hard drive bay Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing ...

Page 96: ... system section Removing a cabled drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Before working inside your system 4 Remove the internal drive bay Steps 1 Remove the four screws securing the drive to the internal drive bay 2 Remove the hard drive from the internal drive bay Figure 42 Removing...

Page 97: ...ives 1 SATA optical drive connector on system board 2 SATA tape drive connector on system board 3 SATA A connector on system board 4 system board 5 hard drives 6 tape drive 7 optical drive Installing and removing system components 97 ...

Page 98: ... Install the internal drive bay into the chassis 3 If disconnected reconnect the power and data cable s to the remaining drive s in the internal drive bay Installing a cabled hard drive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onl...

Page 99: ...s into the internal hard drive bay use the spare hard drive screws attached to the hard drive bay Figure 45 Installing a cabled hard drive Figure 46 Installing a cabled hard drive a spare screws b hard drive connector c hard drive d internal hard drive bay e screws 4 Next steps 1 Install the internal hard drive bay into the chassis 2 Connect the power and data cables to the hard drive s 3 Follow t...

Page 100: ...ue to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION To prevent damage to the drives and backplane remove the hard drives from the system b...

Page 101: ... 3 power connector 4 power cable 5 signal cable 6 SAS cable Figure 48 Connectors on an x16 hard drive backplane 1 backplane power connector 2 x16 backplane 3 power connector for the optical and tape drives 4 signal connector 5 SAS A connector Installing and removing system components 101 ...

Page 102: ...drive connector on system board 3 PERC card 4 SAS connector on PERC card 5 SAS connector on PERC card 6 PERC card 7 system board 8 x16 backplane 9 SAS B connector on the x16 backplane 10 SAS A connector on the x16 backplane 11 SAS tape drive 12 SATA tape drive 13 optical drive 102 Installing and removing system components ...

Page 103: ...onnector on system board 3 SATA B connector on system board 4 SATA A connector on system board 5 SAS connector on PERC card 6 PERC card 7 system board 8 x8 backplane 9 SAS B connector on backplane 10 SAS A connector on backplane 11 SAS tape drive 12 SATA tape drive 13 optical drive Installing and removing system components 103 ...

Page 104: ...one by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines...

Page 105: ...h the four slot hard drive blank and are not available for software RAID Removing a four slot hard drive blank Prerequisites CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION To preve...

Page 106: ... c screwdriver Next steps 1 Install the four slot hard drive blank 2 Follow the procedure listed in the After working inside your system section Installing a four slot hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the hard drive slots numbered from...

Page 107: ...ormance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 12 memory sockets split into four sets two sets of 4 sockets and two sets of 2 sockets each DIMMs in sockets A1 to A8 are assigned to processor 1 and DIMMs in sockets B1 to B4 are assigned to processor 2 Each 4 socket set is organized into two channels and each 2 socket...

Page 108: ...Your system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance LRDIMMs and RDIMMs must not be mixed x4 and x8 DRAM based DIMMs can be mixed For more information see the Mode specific guidelines section A maximum of three single or dual rank RDIMMs can ...

Page 109: ...de Advanced Error Correction Code ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation The installation guidelines for memory modules are as follows Memory modules must be identical in size speed and technology DIMMs installed in memory sockets with white release levers must be identical and the same rule app...

Page 110: ...e minimum of two DIMMs per CPU and must be populated in pairs of either two or four DIMMs per CPU Table 33 Processor configuration Processor Configuration Memory population rules Memory population information Single CPU Memory population order 1 2 3 4 See Memory mirroring note Sample memory configurations The following tables show sample memory configurations for one and two processor configuratio...

Page 111: ...2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 16 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 32 1 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 48 8 6 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 16 3 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 64 8 8 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 16 4 2R x8 2400 MT s 2R x8 2133 M...

Page 112: ...8 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 Table 35 Memory configurations two processors System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency DIMM Slot Population 8 4 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 B1 16 4 4 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 B1 B2 8 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8...

Page 113: ... x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 B1 B2 32 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 B1 96 8 12 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 16 6 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 B1 B2 B3 128 16 8 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 32 4 2R x4 2400 MT s 2R x4 2133 MT s 2R...

Page 114: ...y Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud NOTE The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling ...

Page 115: ...troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the proced...

Page 116: ...Next steps 1 Follow the procedure listed in the After working inside your system section 2 Press F2 to enter System Setup and check the System Memory setting The system should have already changed the value to reflect the installed memory 3 If the value is incorrect one or more of the memory modules may not be installed properly Ensure that the memory module is firmly seated in the memory module s...

Page 117: ...one by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not operate the sys...

Page 118: ...ooling fan to disengage the upper and the lower hooks from the slots on the chassis wall and remove the cooling fan 4 Remove the external cooling fan power cable from the slot on the system Figure 58 Removing the external cooling fan 1 back of the system chassis 2 external cooling fan 3 bottom hook 2 4 screw 4 5 upper hook 6 external cooling fan power cable slot 7 external cooling fan power cable ...

Page 119: ...responding slots at the back of the chassis 3 Use the four screws to secure the external cooling fan to the chassis 4 Connect the external cooling fan power cable to the FAN2 connector on the system board Figure 59 Installing the external cooling fan 1 back of the system chassis 2 external cooling fan 3 bottom hook 2 4 screw 4 5 upper hook 6 external cooling fan power cable slot 7 external cooling...

Page 120: ...perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow th...

Page 121: ...nter System Setup and verify that the USB memory key is detected by the system Expansion card holder Removing the expansion card holder Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Press the tab and remove the expansion card holder from the chassis Installing and removing system components 121 ...

Page 122: ...on card holder Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Align the expansion card holder with the projections on the chassis and push it down until firmly seated 122 Installing and removing system components ...

Page 123: ...ion guidelines Table 36 PCI Express Generation 3 expansion cards supported PCIe Slot Processor Connection Height Length Link Width Slot Width 1 Platform Controller Hub Full Height Half Length x4 x8 2 Platform Controller Hub Full Height Half Length x1 x1 3 Processor 1 Full Height Full Length x16 x16 4 Processor 1 Full Height Full Length x16 x16 5 Processor 2 Full Height Half Length x8 x8 6 Processo...

Page 124: ...alling a GPU card Ensure that all GPU cards are of the same type or model You can install one double width card on slot 4 and two single width cards on slot 3 and slot 4 with single or dual processor system Systems with a double width GPU card can support only one 5 25 inch removable media storage device GPU cards must be installed on a system with redundant 1100 W AC power supplies Your system su...

Page 125: ...ntil the filler bracket locks into place NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 64 Removing an expansion card a expansion card latch b expansion card c expansion card connector Figure 65 Removing the filler...

Page 126: ...mentation accompanying the card 2 Open the expansion card latch for the slot in which you want to install the expansion card 3 Remove the filler bracket by performing the following steps a Open the two expansion card latches b Slide the filler brackets out from the system NOTE Retain the bracket for future use Filler brackets must be installed in empty expansion card slots to maintain FCC certific...

Page 127: ...ntation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove th...

Page 128: ...pansion card latches 3 Replace the expansion card holder 4 Install the cooling shroud 5 Follow the procedure listed in the After working inside your system section Installing an optional GPU card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed ...

Page 129: ...sed for advanced management of the system An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the system It provides persistent on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrated Dell Remote Access Controller User s Guide ...

Page 130: ...section 3 Keep the Phillips 2 screwdriver ready 4 Remove the cooling shroud 5 Remove the internal cooling fan 6 Disconnect any cables connected to the iDRAC port card Steps 1 Loosen the two captive screws that secures the iDRAC port card holder to the system board 2 Pull the iDRAC port card to disengage it from the iDRAC port card connector on the system board and remove the card from the chassis ...

Page 131: ...working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Remove the cooling shroud 5 Remove the internal cooling fan Steps 1 Align and insert the tabs on the iDRAC port card on the slots on the chassis wall 2 Insert the iDRAC port card into the connector on the system board 3 Secure the iDRAC port card using the two captive screws Figure 71 Installing the iDRAC port card 1 iDRA...

Page 132: ...to ensure correct insertion of the card 4 Press inward on the card to lock it into the slot Figure 73 Installing the SD vFlash card a SD vFlash card b SD vFlash card slot Internal dual SD module optional The Internal Dual SD Module IDSDM card provides two SD card slots This card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots...

Page 133: ...alled remove the SD card s Steps Hold the pull tab and pull the IDSDM out of the system Figure 74 Removing the internal dual SD module IDSDM a IDSDM b pull tab c IDSDM connector Next steps 1 Install the internal dual SD module 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Installing the internal dual SD module Prerequisites CAUTION Many ...

Page 134: ...inside your system section Internal SD card Removing an optional internal SD card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not ...

Page 135: ... troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the proce...

Page 136: ...essor NOTE To ensure proper cooling you must install a processor blank in any empty processor socket Removing a heat sink Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions WARNING The heat sink is hot to touch Allow the heat sink to cool for some time after powering down the s...

Page 137: ...N Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 ...

Page 138: ...ot to bend the pins in the processor socket when removing the processor out of the socket 3 Lift the processor out of the socket NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor to avoid damage to the processor contacts Touch only the side edges of the processor Figure 79 Removing a processor 1 clos...

Page 139: ...ions NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Unpack the new processor NOTE If the processor has previously been used in a system remove any remaining thermal grease from the processor by using a lint free cloth 2 Locate the processor socket 3 If applicable remove the socket protective cap 4 Release the open first socket release lever near the unloc...

Page 140: ...tem 6 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 7 Run the system diagnostics to verify that the new processor operates correctly Installing a heat sink Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your...

Page 141: ...f the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for one time use only Dispose of the syringe after you use it Figure 81 Applying thermal grease on the top of the processor a processor b thermal grease c thermal grease syringe 3 Place the heat sink onto the ...

Page 142: ...nto standby when system utilization is low to maximize efficiency CAUTION If two power supplies are used they must be of the same maximum output power NOTE For AC power supplies use only power supplies with the Extended Power Performance EPP label on the back Mixing PSUs from previous generations of servers can result in a power supply mismatch condition or failure to power on NOTE When you have m...

Page 143: ...that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The system requires one power supply unit PSU for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Follow the safety guidelines listed in the Safety instructions section 2 Dis...

Page 144: ...isted on the PSU label 3 If installed remove the PSU blank Steps Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place Figure 84 Installing a redundant PSU 1 release latch 2 PSU cable connector 3 PSU 4 power connector 5 PSU handle Next steps 1 If you have unlatched the cable management arm relatch it For information about the cable management arm s...

Page 145: ...ON To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 85 Removing the PSU blank a PSU blank b PSU bay Next steps Install the PSU or PSU blank Installing the power supply unit blank Install the power supply unit PSU blank only in the second PSU bay Prerequisites CA...

Page 146: ...nd follow the safety instructions that are shipped with your product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If installed remove the redundant power supply units PSUs or PSU blank Steps 1 Remove the screw that secures the PSU divider to the chassis 2 Slide out the PSU divider and turn it clockwise to free the t...

Page 147: ... ensure optimum power utilization Removing a cabled power supply unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by y...

Page 148: ... a cabled power supply unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety in...

Page 149: ...ower cables from the PSU to the system board hard drive backplane hard drives and optical drives Figure 89 Installing a cabled PSU 1 standoff on the chassis 2 screw 3 cabled power supply unit 4 power supply unit cage 5 P1 cable connector 6 P2 cable connector 7 P3 cable connector 8 backplane connector Installing and removing system components 149 ...

Page 150: ...irs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the ...

Page 151: ...g and installing the power interposer board 1 GPU power connector 2 power interposer board 3 release latch 4 hooks 4 5 slots 4 Next steps 1 Install the PIB 2 Follow the procedure listed in the After working inside your system section Installing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting an...

Page 152: ...e BIOS settings of the system Replacing the system battery Prerequisites NOTE There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You sh...

Page 153: ... Removing the system battery a system battery b system battery slot 3 To install a new system battery hold the battery with the facing up and slide it under the securing tabs 4 Press the battery into the connector until it snaps into place Figure 94 Installing the system battery a system battery b system battery slot Next steps 1 Install the cooling shroud 2 If removed install the expansion card r...

Page 154: ...ted in the Before working inside your system section Steps 1 Remove the screw securing the control panel to the chassis 2 Disconnect the control panel cable and the control panel USB cable from the system board CAUTION Do not use excessive force when removing the control panel cables as it can damage the connectors 3 Slide the control panel out of the chassis 4 Disconnect the control panel cable a...

Page 155: ...nstructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Replace the blank information tag in the new control panel with the information tag retained from the old control panel NOTE Information tag lists system information such as Service Tag NIC MAC address 2 To install the information t...

Page 156: ...uct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove ...

Page 157: ... CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 F...

Page 158: ...ure listed in the After working inside your system section Removing the control panel board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De...

Page 159: ...he control panel board until the control panel board disengages from the slots on the control panel 3 Slide the control panel board toward the back of the control panel and lift the control panel board away from the control panel Figure 102 Removing the control panel board for systems with hot swappable hard drives Figure 103 Removing and installing the control panel board for systems with cabled ...

Page 160: ...tructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Align the control panel board with the control panel CAUTION Take care not to damage the mylar covering the ID switch 2 Slide the control panel board towar...

Page 161: ...ot covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in the Before working inside your system section 4 Remove the control panel assembly 5 Remove the control panel assembly cover Steps 1 Disconnect the LCD ...

Page 162: ...eam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Align the LCD module with the LCD ...

Page 163: ...be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidel...

Page 164: ...d in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sy...

Page 165: ...cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the 2 Phillips screwdriver ready 3 Follow the procedure listed in the Before working inside your system section CAUTION If you are using the Trusted Program Module TPM with an e...

Page 166: ...that you cover the processor socket with the processor protective cap j memory modules Steps 1 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 2 Remove the screws that secure the system board to the chassis Figure 110 Removing the screws on the system board a screws 9 CAUTION Do not lift t...

Page 167: ...y Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the 2 Phillips screwdriver ready 3 Follow the procedure listed in the Before working inside your system section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a...

Page 168: ...Figure 112 Installing the system board a system board b t handle posts 2 168 Installing and removing system components ...

Page 169: ... that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 4 Follow the procedure listed in the After working inside your system section 5 Ensure that you a Use the Easy Restore feature to restore the service tag For more information see the Easy restore section b If the service tag is not backed up in the backup flash device enter the system ...

Page 170: ...tup If Easy Restore fails to restore the Service Tag use System Setup to enter the Service Tag Steps 1 Turn on the system 2 Press F2 to enter System Setup 3 Click Service Tag Settings 4 Enter the Service Tag NOTE You can enter the Service Tag only when the Service Tag field is empty Ensure that you enter the correct Service Tag After the Service Tag is entered it cannot be updated or changed 5 Cli...

Page 171: ...nector on the system board see the System board connectors section 2 Align the edge connectors on the TPM with the slot on the TPM connector 3 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 4 Press the plastic rivet until the rivet snaps into place Figure 114 Installing the TPM 1 rivet slot on the system board 2 plastic rivet 3 TPM 4 TPM ...

Page 172: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the...

Page 173: ...oduct 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the tabs under the top cover with the slots on the top of the chassis 2 Slide the cover toward the front of the system until the screw holes on the cover align with the screw holes on the chassis 3 Tighten the screws to secure the cover onto the chassis Figure 116 In...

Page 174: ...ive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Prerequisites Run the Embedded S...

Page 175: ...devices Results Displays the results of all tests that are executed System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 175 ...

Page 176: ...asswords You must know the connectors on the system board to install components and cables correctly Topics System board connectors System board jumper settings Disabling forgotten password System board connectors Figure 117 System board connectors Table 38 System board connectors Item Connector Description 1 SYS_PWR_CONN P1 Power connector 2 FP_USB Control panel USB connector 3 PIB_CONN PIB signa...

Page 177: ...PCIE_G3_X16 CPU1 PCIe card connector 4 16 SLOT5 PCIE_G3_X8 CPU2 PCIe card connector 5 17 SLOT6 PCIE_G3_X8 CPU2 PCIe card connector 6 18 BATTERY System battery 19 FAN1 Internal cooling fan connector 20 FAN2 External cooling fan connector 21 B1 B2 Memory module sockets 22 J_AMEA Advanced Management Enablement Adapter AMEA connector 23 B4 B3 Memory module sockets 24 CPU2 Processor 2 25 PWR_CONN_C P3 ...

Page 178: ...herals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6...

Page 179: ...oting a damaged system Troubleshooting the system battery Troubleshooting power supply units Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting an internal USB key Troubleshooting a micro SD card Troubleshooting an optical drive Troubleshooting a tape backup unit Troubleshooting a drive or SSD Troubleshooting a storage controller Troubleshoo...

Page 180: ...e keyboard and or mouse to another USB port on the system 3 If the problem is resolved restart the system enter System Setup and check if the non functioning USB ports are enabled NOTE Older operating systems may not support USB 3 0 4 Check if USB 3 0 is enabled in System Setup If enabled disable it and see if the issue is resolved 5 In iDRAC Settings Utility ensure that USB Management Port Mode i...

Page 181: ...iDRAC Settings Utility ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only 5 Ensure that the iDRAC Managed USB XML Configuration option is either Enabled or Enabled only when the server has default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troublesho...

Page 182: ...does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists use another connector on the switch or hub 4 Ensure that the appropriate drivers are installed and th...

Page 183: ... System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 Install the system cover 7 Turn on the system and attached peripherals If the problem persists see the Getting help section 8 If the system starts properly turn off the system and reinstall all the expansion cards that you removed 9 Run the appropriate d...

Page 184: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose the system configuration information T...

Page 185: ...plicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that it meets the needed specifications Results NOTE Some power supply units require 200 240V AC to deliver their rated capacity For more information see the system Technical Specifications section in the Installation and Service Manual available at www dell com poweredgeman...

Page 186: ... fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see Integrated Dell Remote Access User s Guide at www dell com poweredgemanuals Troubleshooting cooling fans Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorize...

Page 187: ... memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See the system event log or system messages for the location of the failed memory module Reinstall the memory device 8 Reseat the memory module...

Page 188: ...etting help on page 193 Troubleshooting a micro SD card Prerequisites NOTE Certain micro SD cards have a physical write protect power on the card If the write protect switch is turned on the micro SD card is not writable NOTE IDSDM and vFlash slots are not hot pluggable Steps 1 Enter System Setup and ensure that the Internal SD Card Port is enabled 2 Turn off the system including any attached peri...

Page 189: ...is properly connected to the drive 9 Install the system cover Next steps If the problem persists see the Getting help section Related references Getting help on page 193 Using system diagnostics on page 174 Troubleshooting a tape backup unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized...

Page 190: ...ng system startup to run the Dell Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Dell Lifecycle Controller documentation or online help for information about RAID configuration b Ensure that the drives are configured correctly for the RAID array c Take the drive offline and reseat the drive d Exit the configuration utility and allow the ...

Page 191: ... appropriate diagnostic test See the Using system diagnostics section If the problem persists see the Getting help section Related references Getting help on page 193 Using system diagnostics on page 174 Troubleshooting expansion cards Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in yo...

Page 192: ...ian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Processor sockets are not hot pluggable Steps 1 Run the app...

Page 193: ...at lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Enter your system Service Tag in the Enter your Service Tag field on the Con...

Page 194: ...and navigate to your specific product or 2 Use your smartphone or tablet to scan the model specific Quick Resource QR code on your system or in the Quick Resource Locator section Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting dell com QRL or by using your smartphone or tablet and a model specifi...

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