Dell Dimension E520, Owner'S Manual, Page: 37 / 162

Solving Problems
37
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
A solid blue screen appears
Other software problems
C
HECK THE SOFTWARE DOCUMENTATION
— If necessary, uninstall and then reinstall the program.
R UN THE P ROGRAM C OMPATIBILITY W IZARD —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the Start button, point to All Programs
→
Accessories , and then click Program Compatibility
Wizard .
2
In the welcome screen, click Next .
3
Follow the instructions on the screen.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S