Troubleshooting: Dell Latitude D620 User's Guide
Hard-disk drive configuration error
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see
Hard Drive
), and boot the computer from a CD. Then shut down
the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the
Dell Diagnostics (see
Dell Diagnostics
).
Hard-disk drive controller failure 0
The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive (see
Hard Drive
), and boot the computer
from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the
problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
Dell
Diagnostics
).
Hard-disk drive failure
The hard drive does not respond to commands from the computer. Shut
down the computer, remove the hard drive (see
Hard Drive
), and boot the computer from a CD. Then
shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try
another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
Dell Diagnostics
).
Hard-disk drive read failure
The hard drive may be defective. Shut down the computer, remove the
hard drive (see
Hard Drive
), and boot the computer from a CD. Then shut down the computer, reinstall
the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk
Drive tests in the Dell Diagnostics (see
Dell Diagnostics
).
Insert bootable media
The operating system is trying to boot to a nonbootable CD. Insert a
bootable CD.
Invalid configuration information-please run System Setup Program
The system configuration
information does not match the hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the system setup program (see
System
Setup Program
).
Keyboard clock line failure
For external keyboards, check the cable connection. Run the Keyboard
Controller
test in the Dell Diagnostics (see
Dell Diagnostics
).
Keyboard controller failure
For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test in the Dell Diagnostics (see
Dell Diagnostics
).
Keyboard data line failure
For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see
Dell Diagnostics
).
Keyboard stuck key failure
For external keyboards or keypads, check the cable connection. Restart
the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key
test in the Dell Diagnostics (see
Dell Diagnostics
).
Licensed content is not accessible in MediaDirect
Dell MediaDirect cannot verify the Digital
Rights Management (DRM) restrictions on the file, so the file cannot be played (see
Dell MediaDirect
problems
).
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