Dell D620 - Latitude Laptop Computer System Core Duo Processor Wireless XP Pro User Manual Download Page 178

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Troubleshooting: Dell Latitude D620 User's Guide

Click or right-click the

icon to perform the following tasks:

●

Check your computing environment

●

View the Dell Support Utility settings

●

Access the help file for the Dell Support Utility

●

View frequently asked questions

●

Learn more about the Dell Support Utility

●

Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the

icon to manually check your computing environment, view frequently asked

questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell

Support screen.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety

instructions in the

Product Information Guide

Fill out the Diagnostics Checklist (see

Diagnostics Checklist

) as you complete these checks.

Ensure that Microsoft® Windows® recognizes the drive

Click the

Start

button and click

Computer

. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus

software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing

the drive.

Test the drive

●

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is

defective.

●

Insert a bootable floppy disk and restart the computer.

Clean the drive or disk

See

Cleaning Your Computer

file:///S|/Integration%20Specialist/Hardware%20Docu...ion/Kim%20&%20Jay/Dell%20Laptops/D620UG/trouble.htm (6 of 27) [12/4/2008 10:54:59 AM]

Summary of Contents for D620 - Latitude Laptop Computer System Core Duo Processor Wireless XP Pro

Page 1: ... indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary If you purchased a Dell...

Page 2: ...ark owned by Bluetooth SIG Inc and is used by Dell under license TouchStrip is a trademark of UPEK Inc EMC is a registered trademark of EMC Corporation ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Other trademarks and trade names may be used...

Page 3: ...s CD also known as ResourceCD NOTE The Drivers and Utilities CD may be optional and may not ship with your computer Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see Reinstalling Drivers and Utilities or to run the Dell Diagnostics see Dell Diagnostics Readme files may be included on your CD to provide last minute updates about technical c...

Page 4: ...instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to remove and replace parts Specifications How to configure system settings How to troubleshoot and solve problems Dell Latitude User s Guide Microsoft Windows XP Help and Support Center 1 Click the Start button and click Help and Support 2 Click Dell User and System Guides and ...

Page 5: ...cians and online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions wit...

Page 6: ...evice scroll to System and Configuration Utilities and click Dell Notebook System Software Software upgrades and troubleshooting hints Frequently asked questions hot topics and general health of your computing environment Dell Support Utility The Dell Support Utility is an automated upgrade and notification system installed on your computer This support provides real time health scans of your comp...

Page 7: ...g System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use the optional Operating System CD See Using the Operating System CD After you reinstall your operating system use the Drivers and Utilities CD ResourceCD to reinstall drivers for the devices that came with your computer NOTE The color of y...

Page 8: ...u can use system setup as follows To set or change user selectable featuresfor example your computer password To verify information about the computer s current configuration such as the amount of system memory After you set up the computer run system setup to familiarize yourself with your system configuration information and optional settings You may want to write down the information for future...

Page 9: ...ing type You can change settings that appear as white type on the screen Values that you cannot change because they are determined by the computer appear less bright System setup key functions are listed across the bottom of the screen Commonly Used Settings Certain settings require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence tells the ...

Page 10: ...on as you save the changes and exit system setup Performing a One Time Boot You can set a one time only boot sequence without entering system setup You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 2 If the computer is connected to a docking device docked undock it See the documentati...

Page 11: ...erent from the COM port assigned to the serial connector 2 Press Enter 3 Use the arrow keys to select the infrared COM port setting 4 Press Enter 5 Follow the instructions on the screen After you enable the infrared sensor you can use it to establish a link to an infrared device To set up and use an infrared device see the infrared device documentation and the Windows XP Help and Support Center se...

Page 12: ...ents Page About Your Computer Dell Latitude D620 User s Guide Front View Left Side View Right Side View Back View Bottom View Front View file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG about htm 1 of 13 12 4 2008 10 54 04 AM ...

Page 13: ...peaker 8 touch pad buttons track stick 9 keyboard status lights 10 volume control buttons 11 ambient light sensor ALS 12 mute button display latch Keeps the display closed display For more information about your display see Using the Display file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG about htm 2 of 13 12 4 2008 10 54 04 AM ...

Page 14: ...the power button until the computer turns off completely which may take several seconds device status lights Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the light is flashing Turns on steadily or blinks to indicate battery charge statu...

Page 15: ...g orange The battery charge is low Solid orange The battery charge is critically low keyboard The keyboard includes a numeric keypad as well as the Windows logo key For information on supported keyboard shortcuts see Using the Keyboard fingerprint reader optional Helps to keep your Dell computer secure When you slide your finger over the reader it uses your unique fingerprint to authenticate your ...

Page 16: ...Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled volume control buttons Press these buttons to adjust the volume mute button Press this button to turn off the volume Left Side View file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG about htm 5 of 13 12 4 2008 10 54 04 AM ...

Page 17: ... air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer security cable slot Lets you attach a commercially available antitheft dev...

Page 18: ...e sensor For information on transferring data see Windows Help the Help and Support Center or the documentation that came with your infrared compatible device smart card slot Supports one smart card See Using Smart Cards wireless switch Turns on off wireless devices such as Wi Fi and internal cards with Bluetooth technology and scans for wireless networks For more information about scanning for wi...

Page 19: ...ates as follows Flashing green Searching for networks Solid green Strong network found Solid yellow Weak network found Flashing yellow Error Off No signal found PC Card slot Supports one PC Card such as a modem or network adapter or an ExpressCard with a PCMIA adapter The computer ships with a blank installed in the slot For more information see Card Types hard drive Stores software and data Right...

Page 20: ...e second battery second hard drive or a Dell TravelLite module See Using Multimedia device latch release Use the latch release to eject a device USB connectors Connect USB devices such as a mouse keyboard or printer Back View file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG about htm 9 of 13 12 4 2008 10 54 05 AM ...

Page 21: ...ing the computer do not plug a telephone line into the network connector Connects the computer to a network The two lights next to the connector indicate status and activity for wired network connections For information on using the network adapter see the device user s guide supplied with your computer modem connector RJ 11 If you ordered the optional internal modem connect the telephone line to ...

Page 22: ...ed by the computer You can connect the AC adapter with your computer turned either on or off CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage file S Integration 20Specialist Hardware 20...

Page 23: ...ch prevents the computer from overheating NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can ...

Page 24: ...se or other docking device See the Dell documentation that came with your docking device for more information air vents The computer uses an internal fan to create airflow through the fan air vents which prevents the computer from overheating NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Do not...

Page 25: ...her programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installedno further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate f...

Page 26: ...pproved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a...

Page 27: ...t drivers and utilities used by your computer 5 After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer 6 Click the link of a specific driver or utility to disp...

Page 28: ... click Next 10 Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click t...

Page 29: ... Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next ...

Page 30: ... disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using the Operating System CD NOTICE You must use Windows XP Service Pack 1 SP1 or later when you reinstall Windows XP Before You Begin If you are considering reinstalling ...

Page 31: ... and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so 1 Save and close any open files and exit any open programs 2 Insert the Operating System CD Click Exit if ...

Page 32: ...tery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer For best results operate the computer with the AC adapter until the battery is fully charged To view battery charge status click the Start button click Control Panel double click Power Options and then click the Power Meter tab Battery operating time varies depe...

Page 33: ...nvironmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batterie...

Page 34: ... is in good condition and more than 80 percent of its original charge capacity remains Each light represents incremental degradation If five lights appear less than 60 percent of the charge capacity remains and you should consider replacing the battery See Specifications for more information about the battery operating time NOTICE To avoid losing or corrupting data save your work immediately after...

Page 35: ...power usage These options can also be set to change when you press the power button close the display or press Fn Esc NOTE See Battery Performance for more information on conserving battery power Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity a time out When the computer exits standby mode it...

Page 36: ...Advanced tab in the Power Options Properties window use one of the following methods to enter hibernate mode Press the power button Close the display Press Fn Esc Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card see Card Types or simply restart reboot your computer To exit hibernate mode press the power button The computer...

Page 37: ...in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue c...

Page 38: ...d the front of the computer 4 Lift to remove the battery from the bay 1 battery 2 battery bay latch release 2 3 battery tab To replace the battery follow the removal procedure in reverse order Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before yo...

Page 39: ...se noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer You have read the safety information in your Dell Product Information Guide A component can be replaced orif purchased separatelyinstalled by performing the removal procedure in reverse order Recommended Tools The procedures in this d...

Page 40: ...d perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apa...

Page 41: ... the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE The hinge cover is fragile and can be damaged if extreme force is used Be careful when removing the hinge cover 1 Follow the procedures in Before You Begin 2 Turn the com...

Page 42: ...m left to right until the cover snaps into place Keyboard CAUTION Before performing the following procedures follow the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the back panel on the computer 1 Follow the instructions in Before You Beg...

Page 43: ... Dell Latitude D620 User s Guide 1 hinge cover 2 keyboard 3 Remove the hinge cover see Hinge Cover file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG parts htm 5 of 24 12 4 2008 10 54 19 AM ...

Page 44: ...E Lift the keyboard carefully in step 5 to ensure that you do not pull on the keyboard cable 5 Rotate the keyboard up 90 degrees and lay it on the palm rest to gain access to the keyboard connector 6 If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector carefully pivot the lock arm upward to uncover the cable 7 Pull up on the pull tab to disconnect the keyboa...

Page 45: ...e ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer If you ordered an internal card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin 2...

Page 46: ...le and remove the card from the computer Coin Cell Battery CAUTION Before performing the following procedures follow the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the ...

Page 47: ...r computer CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE If your computer has only one memory module install the memory module in the connector labeled DIMMA NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even...

Page 48: ...the keyboard see Keyboard 1 memory module DIMM A 2 securing clips 2 NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 4 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pop...

Page 49: ...indicates this failure a Align the notch in the module connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it To add or replace a memory module in the DIMM B connector file S Integration 20Specialist Hardware 20Docu ation Kim 20 20...

Page 50: ...ive screw in the memory module cover and then remove the cover 1 memory module cover 2 captive screw NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 3 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory modu...

Page 51: ...erly the computer may not boot properly No error message indicates this failure a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 5 Replace the cover file S Integration 20Specialist Hardwar...

Page 52: ...confirm the amount of memory installed in the computer click Start Help and Support and then click Computer Information 8 Replace the memory module cover Wireless Local Area Network WLAN Card If you ordered a WLAN card with your computer the card is already installed CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Fol...

Page 53: ...fully spread apart the metal securing tabs until the card pops up slightly c Slide and lift the WLAN card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card NOTE Do not insert a Mobile Broadband card into the WLAN card slot NOTE The WLAN card may have two or three connectors depending on the type of card...

Page 54: ...Move any antenna cables out of the way to make space for the WLAN card b Align the WLAN card with the connector at a 45 degree angle and press the card into the connector until you feel a click file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG parts htm 16 of 24 12 4 2008 10 54 20 AM ...

Page 55: ...nformation about which cable to connect to which connector see the documentation that came with your WLAN card c Connect the antenna cables to the WLAN card ensuring that you route the cables correctly Mobile Broadband Card NOTE Mobile Broadband cards may not be available in all regions If you ordered a Mobile Broadband card with your computer the card is already installed file S Integration 20Spe...

Page 56: ...e keyboard see Keyboard 1 Mobile Broadband card 2 antenna wires 2 NOTICE To prevent damage to the connector do not use tools to spread the securing clips 4 If a Mobile Broadband card is not already installed go to step 5 If you are replacing a Mobile Broadband card remove the existing card a Disconnect the Mobile Broadband card from any attached cables file S Integration 20Specialist Hardware 20Do...

Page 57: ...nnectors and realign the card NOTE Do not insert a WLAN card into the Mobile Broadband card slot NOTICE The Mobile Broadband card may have one or two connectors depending on the type of card you ordered 5 To install a Mobile Broadband card a Move any antenna cables out of the way to make space for the Mobile Broadband card b Align the card with the connector at a 45 degree angle and press the card...

Page 58: ...the documentation that came with your Mobile Broadband card c Connect the white antenna cable to the connector on the card marked with a white triangle connect the black antenna cable to the connector on the card marked with a black triangle Subscriber Identity Module SIM Card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information G...

Page 59: ... slides under the metal tabs on the sides Hard Drive CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive CAUTION Before working inside your computer follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive wh...

Page 60: ...er over and remove the two hard drive screws NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive file S Integration 20Speciali...

Page 61: ... If the device security screw is not present you can remove and install devices while the computer is running and connected to a docking device docked Removing Media Bay Devices NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 If present remove the device security scr...

Page 62: ...l the device out of the media bay To install a device push the new device into the bay until it clicks into place Back to Contents Page file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG parts htm 24 of 24 12 4 2008 10 54 20 AM ...

Page 63: ...numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol hold down Fn and press the desired key file S Integration 20Specialist Hardware 20Docu on Kim 20 20Jay Dell 20Laptops D620UG keyboard htm 1 of 5 12 4 200...

Page 64: ...tegrated display an external monitor and both displays simultaneously Fn F7 Scales between wide screen and standard aspect ratio video resolutions Fn and left arrow key Activates the ambient light sensor ALS which controls brightness of the display based on light level in the current environment Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn a...

Page 65: ...key and r Opens the Run dialog box Windows logo key and f Opens the Search Results dialog box Windows logo key and Ctrl f Opens the Search Results Computer dialog box if the computer is connected to a network Windows logo key and Pause Opens the System Properties dialog box To adjust keyboard operation such as the character repeat rate open the Control Panel click Printers and Other Hardware and c...

Page 66: ... by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice You can also use the track stick to move the cursor Press the track stick left right up or down to change the direction of the cursor on the display Use the track stick and track stick buttons as you would use...

Page 67: ...r if you prefer a different color You can purchase additional caps by visiting the Dell website at www dell com 1 Pull the cap off the track stick 2 Align the new cap over the square track stick post and gently press the cap down onto the post NOTICE The track stick can damage the display if it is not properly seated on the post 3 Test the track stick to ensure that the cap is seated properly Back...

Page 68: ...ower management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help Back to Contents Page file S Integration...

Page 69: ...r portable computer or docking device If your computer is connected to an external monitor and you try to change the brightness level the Brightness Meter may appear but the brightness level on the external device does not change You can press the following keys to adjust display brightness Press Fn and the up arrow key to increase brightness on the integrated display only not on an external monit...

Page 70: ...change or under or pick a Control Panel icon click Display 4 In the Display Properties window click the Settings tab 5 Try different settings for Color quality and Screen resolution NOTE As the resolution increases icons and text appear smaller on the screen If the video resolution setting is higher than that supported by the display the computer enters pan mode In pan mode the entire screen canno...

Page 71: ...olution to the appropriate sizes for both displays and click Apply 7 If prompted to restart the computer click Apply the new color setting without restarting and click OK 8 If prompted click OK to resize your desktop 9 If prompted click Yes to keep the settings 10 Click OK to close the Display Properties window To disable dual independent display mode 1 Click the Settings tab in the Display Proper...

Page 72: ... or disable the ALS feature by pressing the Fn and left arrow key combination NOTE Do not cover the ALS with any adhesive labels If covered up the ALS automatically sets the display brightness to the minimum level 1 ambient light sensor The ALS is disabled when your computer is shipped to you If you enable the ALS and then use any of the display brightness key combinations the ALS is disabled and ...

Page 73: ...t sensor to the last setting of enabled or disabled NOTE The ambient light sensor adjusts the display backlighting on your portable computer only It does not control the brightness on any external monitors or projectors Back to Contents Page file S Integration 20Specialist Hardware 20Docu ion Kim 20 20Jay Dell 20Laptops D620UG display htm 5 of 5 12 4 2008 10 54 24 AM ...

Page 74: ... in this file Contact your credit card company and ask if it offers coded identification tags Packing the Computer Remove any external devices attached to the computer and store them in a safe place Remove any cables attached to installed PC Cards and remove any extended PC Cards see Removing a Card or Blank To make the computer as light as possible replace any devices installed in the module bay ...

Page 75: ...t check the computer as baggage Consider disabling wireless activity on your computer to maximize battery operating time To disable wireless activity use the wireless switch see Wireless switch positions Consider changing your power management options see Configuring Power Management Settings to maximize battery operating time If you are traveling internationally carry proof of ownershipor of your...

Page 76: ...ry available in case you are asked to turn on the computer Prior to entering the airplane verify that using a computer is permitted Some airlines forbid the use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing Back to Contents Page file S Integration 20Specialist Hardware 20Docum ation Kim 20 20Jay Dell 20Laptops D620UG travel htm 3 o...

Page 77: ...Ds or DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer while playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Pull out the tray file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG media htm 1 of 4 12 4 2008 10 54 26 AM ...

Page 78: ... Drivers and Utilities CD is optional and may not be available for your computer or in certain countries 4 Push the tray back into the drive To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs Adjusting the Volume NOTE When the speakers are muted you do not hear the CD ...

Page 79: ...geUp to increase volume Press Fn PageDn to decrease volume Press Fn End to mute volume Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button point to Settings Control Panel and then click Display 2 In the Display Properties window click the Setti...

Page 80: ...Using Multimedia Dell Latitude D620 User s Guide Back to Contents Page file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG media htm 4 of 4 12 4 2008 10 54 26 AM ...

Page 81: ...elp with installation and troubleshooting procedures 5 If the preceding steps have not resolved the problem contact Dell see Contacting Dell NOTE Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone ...

Page 82: ... addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service mobile_support us dell com support us dell com ...

Page 83: ... the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call see the contact numbers for your region Support Service Dell s support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answ...

Page 84: ...s and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements w...

Page 85: ...ed by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell fil...

Page 86: ... do not see a telephone number listed that is specific for XPS portable computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator...

Page 87: ...nical Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Website support ap dell com E mail support ap dell com contactus General Support 13DELL 133355 Austria Vienna Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820...

Page 88: ...Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS portable computers only 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate...

Page 89: ... Support toll free 1 866 278 6820 Brunei Country Code 673 Technical Support Penang Malaysia 604 633 4966 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Online Order Status www dell ca ostatus AutoTech automated Hardware and Warranty Support toll free 1 800 247 9362 Customer Service Home Sales Small Business toll free 1 800 847 4096 Customer Service med la...

Page 90: ... jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales and Customer Support toll free 1230 020 4823 Technical Support website support dell com cn Technica...

Page 91: ...ree 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Co...

Page 92: ...12 0435 Czech Republic Prague International Access Code 00 Country Code 420 Website support euro dell com E mail czech_dell dell com Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell comp...

Page 93: ...toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com Technical Support 09 253 313 60 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 Website support euro dell com...

Page 94: ... 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website support euro dell com E mail tech_support_central_europe dell com file S Integration 20Specialist Hardw...

Page 95: ...re 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 Switchboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada ...

Page 96: ...nd Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1...

Page 97: ...ther Dell computers 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 1850 200 982 Corporate Customer Care dial within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax...

Page 98: ...al Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Website support jp dell com Technical Support servers toll free 0120 198 498 Technical Support outside of Japan servers 81 44 556 4162 Technical Support Dimension and Inspiron toll free 0120 198 226 file S Integration 20Specialist Hardwa...

Page 99: ...port outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educationa...

Page 100: ...ica Customer Technical Support Austin Texas U S A 512 728 4093 Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Website support euro dell com Support 342 08 08 075 Home Small Business Sales ...

Page 101: ...hnical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 881 386 Customer Care toll free 1800 881 306 option 6 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico Customer...

Page 102: ...ess Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS portable computers only 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small ...

Page 103: ...rway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS portable computers only 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 ...

Page 104: ...Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 file S Integrat...

Page 105: ...l Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 394 7478 Customer Care toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5...

Page 106: ...0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 file S Integration ...

Page 107: ...al Support for all other Dell products 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS portable computers only 0848 33 88...

Page 108: ... support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories toll free 00801 86 1011 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 00801 60 1256 Customer Care toll free 00801 60 1250 option 5 Transaction Sales toll free 00801 65 1228 Corporate Sales toll free 00801 651 227 Thailand Website suppor...

Page 109: ...ernational Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for XPS portable computers only 0870 366 4180 Technical Support direct and general for all other products 087...

Page 110: ...6 Uruguay General Support toll free 000 413 598 2521 Automated Order Status Service toll free 1 800 433 9014 AutoTech portable and desktop computers toll free 1 800 247 9362 Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers toll free 1 877 459 7298 Consumer Home and Home Office Support for all other Dell products toll free 1 800 624 9896 Customer Service toll...

Page 111: ...and Projectors Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Software and Peripherals Sales toll free 1 800 671 3355 ...

Page 112: ... of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Back to Contents Page file S Integration 20Specialist Hardware 20Docu tation Kim 20 20Jay Dell 20Laptops D620UG help htm 32 of 32 12 4 2008 10 54 34 AM ...

Page 113: ...u connect your computer to a network that is not wireless the computer must have a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable connector until it clicks into place and then gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network ca...

Page 114: ...labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 4 Complete the checklist 5 Return to the Network Setup Wizard and follow the instructions on the screen Wireless Local Area Network WLAN A WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network ca...

Page 115: ...nfigurations To confirm that your computer has a wireless network card and to determine the type of card use one of the following The Start button and the Connect To option Your original computer invoice Start Button and Connect To Option 1 Click the Start button 2 Point to Connect To and then click Show all connections If Wireless Network Connection does not appear under LAN or High Speed Interne...

Page 116: ... have been shipped with an installation CD Such CDs usually contain installation and troubleshooting information Install the required software according to the manufacturer s instructions 3 Shut down your computer and any other wireless enabled computers in the vicinity through the Start menu 4 Disconnect your broadband modem power cable from the electrical outlet 5 Disconnect the network cable fr...

Page 117: ... Network NOTE Before you connect to a WLAN ensure that you have followed the instructions in Wireless Local Area Network WLAN NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network via wireless technology Specific network names and configuration details va...

Page 118: ... wireless configuration utility installed on your computer see your wireless network documentation in the Windows Help and Support Center To access the Help and Support Center 1 Click the Start button and click Help and Support 2 Under Pick a Help topic click Dell User and System Guides s 3 Under Device Guides select the documentation for your wireless network card Completing the Connection to the...

Page 119: ...kSet and how to access the Dell QuickSet Help file see Dell QuickSet Features Mobile Broadband Network Much like a WLAN a Mobile Broadband network is a series of interconnected computers that communicate with each other through wireless technology However a Mobile Broadband network uses cellular technology and therefore provides Internet access in the same varied locations from which cellular tele...

Page 120: ...gurations To determine your computer configuration see one of the following Your order confirmation Microsoft Windows Help and Support Center To check your Mobile Broadband card in the Help and Support Center 1 Click the Start button and click Help and Support 2 Under Pick a task click Use Tools to view your computer information and diagnose problems 3 Under Tools click My Computer Information and...

Page 121: ...he Start button point to All Programs Dell Wireless 2 Click Dell Wireless Broadband and follow the instructions on the screen Enabling Disabling the Dell Mobile Broadband Card NOTE If you are unable to connect to a Mobile Broadband network ensure that you have all the components for establishing a Mobile Broadband connection see What You Need to Establish a Mobile Broadband Network Connection and ...

Page 122: ...rdless of whether your computer is turned on or off in hibernate mode or in standby mode as long as the switch is configured through QuickSet or the BIOS system setup program to control Wi Fi network connections Because the Wi Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you you must first use Dell QuickSet to enable and configure the switch to...

Page 123: ...king software For more information see the Help and Support Center for the Microsoft Windows XP operating system To access the Help and Support Center see Windows Help and Support Center Back to Contents Page file S Integration 20Specialist Hardware 20Doc n Kim 20 20Jay Dell 20Laptops D620UG wireless htm 11 of 11 12 4 2008 10 54 37 AM ...

Page 124: ... KB internal L2 cache 2 MB on die External bus frequency 667 MHz System Information System chipset Intel 945GM or 945PM Data bus width 64 bits DRAM bus width 64 bits Processor address bus width 36 bits PC Card ExpressCard CardBus controller O2Micro OZ601CardBus controller file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG specs htm 1 of 15 12 4 2008 10 54 40 A...

Page 125: ...rite capabilities reads and writes to all ISO 7816 1 2 3 4 microprocessor cards T 0 T 1 Cards supported 3 V and 5 V Program technology supported Java cards Interface speed 9600115 200 bps EMV level level 1 certified WHQL certification PC SC Compatibility compatible within a PKI environment Insert eject cycles certified for up to 100 000 cycles file S Integration 20Specialist Hardware 20Docu ation ...

Page 126: ...differ Maximum memory 4 GB Ports and Connectors Serial 9 pin connector 16550C compatible 16 byte buffer connector Video 15 hole connector Audio microphone miniconnector stereo headphones speakers miniconnector USB four 4 pin USB 2 0 compliant connectors Infrared sensor sensor compatible with IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR file S Integration 20Specialist Hardware 20Docu ati...

Page 127: ... Controller softmodem Interface internal Intel High Definition Audio bus Network adapter 1 Gb Ethernet LAN on system board Wireless WLAN card wireless switch with Dell Wi Fi Catcher technology internal card with Bluetooth wireless technology and Dell Mobile Broadband card NOTE The availability of the Dell Mobile Broadband card may vary by region file S Integration 20Specialist Hardware 20Docu atio...

Page 128: ...f shared system memory NOTE Up to 224 MB shared if total computer memory is 512 MB or greater up to 128 MB shared if total computer memory is 256 MB LCD interface LVDS TV support NTSC or PAL in S video and composite modes Color output 16 7 million Video type discrete video adapter 128 bit hardware accelerated Data bus PCI E x16 Video controller NVidia Quadro NVS110M with TurboCache file S Integrat...

Page 129: ...ory up to 64 MB of system memory may be allocated to support graphics on computers with 256 MB system memory for a total of 128 MB graphics memory LCD interface LVDS TV support NTSC or PAL in S video and composite modes Color output 16 7 million Audio Audio type High Definition Audio Soft Audio Audio controller SigmaTel STAC9200 Stereo conversion 24 bit stereo digital to analog 24 bit stereo analo...

Page 130: ...eyboard shortcuts or program menus Display Type active matrix TFT WXGA or WXGA Active area X Y 303 36 x 189 5 Dimensions Height 214 3 mm 8 4 inches Width 285 7 mm 11 3 inches Diagonal 357 1 mm 14 1 inches Operating angle 0 closed to 180 Viewing angles WXGA Horizontal 40 40 WXGA Vertical 10 30 file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG specs htm 7 of 15...

Page 131: ...x Controls brightness can be controlled through keyboard shortcuts and the ambient light sensor ALS Keyboard Number of keys 87 U S and Canada 88 Europe 91 Japan Key travel approx 2 5 mm 0 098 inch Key spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Layout QWERTY AZERTY Kanji file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG specs htm 8 of 15 12 4 2008 10 54 40 A...

Page 132: ...ngle Fingerprint Reader optional Type UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel sensing technology Power Supply 2 7 V to approx 3 6 V Connector 48 ball BGA Array Size 248 x 2 pixels Track Stick X Y position resolution graphics table mode 250 count sec 100 gf file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG specs htm 9 of 15 12 4 200...

Page 133: ...6 cell lithium ion battery 56 WHr 4 cell lithium ion battery 35 WHr Dimensions 185 22 4 cell and 6 cell lithium ion batteries Depth 66 6 mm 2 62 inches Height 19 2 mm 0 76 inch Width 185 22 mm 72 92 inches 9 cell lithium ion battery Depth 93 3 mm 3 67 inches Height 20 59 mm 0 81 inch file S Integration 20Specialist Hardware 20Doc tion Kim 20 20Jay Dell 20Laptops D620UG specs htm 10 of 15 12 4 2008...

Page 134: ...ou must use a 90 Watt AC adapter to use ExpressCharge with a 9 cell battery Operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Battery Performance for more information Life span approximate 500 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F file S Integration ...

Page 135: ...cond pulse 3 34 A continuous 90 W 5 62 A maximum at 4 second pulse 4 62 A continuous Output power 65 W or 90 W Rated output voltage 19 5 VDC both Dimensions Height 27 828 6 mm 1 101 12 inches 65 W 33 834 6 mm 1 341 36 inches 90 W Width 57 9 mm 2 28 inches 65 W 60 9 mm 2 39 inches 90 W file S Integration 20Specialist Hardware 20Doc tion Kim 20 20Jay Dell 20Laptops D620UG specs htm 12 of 15 12 4 200...

Page 136: ...ating 0 to 35 C 32 to 95 F both Storage 40 to 65 C 40 to 149 F both Physical Height 32 mm 1 26 inches Width 337 mm 13 3 inches Depth 238 mm 9 3 inches Weight With travel module 1 98 kg 4 37 lb 4 cell With CD drive 2 27 kg 5 0 lb 6 cell Environmental Temperature range file S Integration 20Specialist Hardware 20Doc tion Kim 20 20Jay Dell 20Laptops D620UG specs htm 13 of 15 12 4 2008 10 54 40 AM ...

Page 137: ...ibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft file S Integration 20Specialist Hardware 20Doc tion Kim 20 20Jay Dell 20Laptops D620UG specs ...

Page 138: ...Specifications Dell Latitude D620 User s Guide Back to Contents Page file S Integration 20Specialist Hardware 20Doc tion Kim 20 20Jay Dell 20Laptops D620UG specs htm 15 of 15 12 4 2008 10 54 40 AM ...

Page 139: ...ports CardBus technology and extended PC Cards Type of card refers to its thickness not its functionality ExpressCards See Specifications for information on supported ExpressCards NOTE An ExpressCard is not a bootable device ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory wired and wireless network communications including Mobile Broadband network also k...

Page 140: ... generally marked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To install a PC Card 1 Hold the ca...

Page 141: ... the manufacturer s drivers use the floppy disk or CD that came with the PC Card To install an ExpressCard 1 Place the ExpressCard in the adapter 2 Install the ExpressCard with adapter the same way as a PC Card See the instructions for installing a PC Card file S Integration 20Specialist Hardware 20Docu ation Kim 20 20Jay Dell 20Laptops D620UG cards htm 3 of 4 12 4 2008 10 54 42 AM ...

Page 142: ...u remove it from the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out Back to Contents Page file S Integration 20Specialist Hardwa...

Page 143: ...in flammable substances Use a can of compressed air to remove dust from between the keys on the keyboard NOTICE To avoid damaging the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product Moisten a soft lint free cloth with either water or a display cl...

Page 144: ...k quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To avoid damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try us...

Page 145: ...de reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the fol...

Page 146: ...Environmental Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 NOTE For further regulatory information see your Product Information Guide Back to Contents Page file S Integration 20Specialist Hardware 20Docu on Kim 20 20Jay Dell 20Laptops D620UG appendix htm 4 of 4 12 4 2008 10 54 43 AM ...

Page 147: ...le Lock NOTE Your computer does not ship with a security cable lock A security cable lock is a commercially available antitheft device To use the lock attach it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it works with the security cable slot on your computer file S Integra...

Page 148: ...ated circuits make smart cards valuable tools for security data storage and special programs Using smart cards can improve system security by combining something a user has the smart card with something only the user should know a PIN to provide more secure user authentication than passwords alone Installing a Smart Card You can install a smart card in the computer while the computer is running Th...

Page 149: ...y seated in its connector The smart card will protrude approximately 1 2 inch from the slot The smart card slot is located below the PC Card slot If you encounter too much resistance do not force the card Check the card orientation and try again file S Integration 20Specialist Hardware 20Docu on Kim 20 20Jay Dell 20Laptops D620UG security htm 3 of 9 12 4 2008 10 54 46 AM ...

Page 150: ... or external hard drive if one is being used from unauthorized access NOTE Some hard drives do not support hard drive passwords NOTICE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof If you require more security obtain and use additional forms of protection such as smart cards data encryption programs or PC Cards with encryption fea...

Page 151: ...ally prompt you for the administrator password Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration The administrators or technicians can assign identical administrator passwords to groups of computers allowing you to assign a unique primary password To set or change administrat...

Page 152: ...tries to start from another bootable device if the Boot First Device option in system setup is set to allow start up from another device If the Boot First Device option is not set to allow the computer to start from another device the computer returns to the operating state it was in when you turned it on If the hard drive password the external hard drive password and the primary password are the ...

Page 153: ...ck Save Exit 2 Activate the TPM setup program a Restart the computer and press F2 during the Power On Self Test to enter the system setup program b Select Security TPM Activation and press Enter c Under TPM Activation select Activate and press Enter NOTE You only need to activate the program once d Once the process is complete the computer either restarts automatically or prompts you to restart yo...

Page 154: ...rmation about how to use the software and the different security features see the Getting Started Guide for the software Click Start All Programs Wave EMBASSY Trust Suite Getting Started Guide Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen The software is optional and may be purchased when you order your Dell computer or you can...

Page 155: ...uter Service Tag the case number and the name address and phone number of the law enforcement agency to which you reported the missing computer If possible give the name of the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for technical assistance and gives your S...

Page 156: ...m memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor antiviru...

Page 157: ...s a bootable CD bootable disk A disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output bus A communication pathway between the components in your com...

Page 158: ...puter components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the ...

Page 159: ... domain A group of computers programs and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a de...

Page 160: ...Y STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment expansion card A circuit board that installs...

Page 161: ...ter folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface betw...

Page 162: ...reading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz I IC integrat...

Page 163: ...ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data t...

Page 164: ... is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mappin...

Page 165: ...ss memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set O optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD ...

Page 166: ...puter to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no proble...

Page 167: ...ce Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer RO...

Page 168: ...click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards S PDIF...

Page 169: ... utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program T TAPI telephony application programming interface Enables Windows programs to ope...

Page 170: ...nd each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilitiesin combination with the monitorfor your computer video memory...

Page 171: ...ours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Fi...

Page 172: ...extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data ...

Page 173: ...ervice The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Diagnostics CAUTION Before you begin any of the procedures in this sect...

Page 174: ... 3 Connect the computer to an electrical outlet 4 Diagnostics can be invoked one of two ways Turn on the computer When the DELL logo appears press F12 immediately Select Diagnostics from the boot menu and press Enter NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again Press and hold ...

Page 175: ...he Windows desktop Then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in system setup 3 When the boot device list appears highlight CD DVD CD RW Drive and press Enter 4 Select the Boot from CD ROM option from the menu that appears and press Enter 5 Type 1 to start the m...

Page 176: ...h an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom...

Page 177: ...Diagnostics and restart the computer close the Main Menu screen Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Ut...

Page 178: ...n Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Fill out the Diagnostics Checklist see Diagnostics Checklist as you complete these checks Ensure that Microsoft Windows recognizes the drive Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with y...

Page 179: ... all programs before you write to the CD DVD RW Turn off Standby mode in Windows before writing to a CD DVD RW disc See Standby Mode or search for the keyword standby in the Windows Help and Support Center for information on power management modes Change the write speed to a slower rate See the help files for your CD or DVD creation software If you cannot eject the CD CD RW DVD or DVD RW drive tra...

Page 180: ...OTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network Check the Microsoft Outlook Express Security Settings If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Check the telephone line connection Chec...

Page 181: ...ing with Windows If all commands receive responses the modem is operating properly Ensure that you are connected to the Internet Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Scan th...

Page 182: ...nitialization Run the hard drive tests in the Dell Diagnostics see Dell Diagnostics Drive not ready The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay see Hard Drive Error reading PCMCIA card The computer cannot identify the PC Card Reinsert the card or try another PC Card see Using Cards Extended memory size has changed The amount of m...

Page 183: ...e Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics Insert bootable media The operating system is trying to boot to a nonbootable CD Insert a bootable CD Invalid configuration information please run System Setup Program The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Corre...

Page 184: ...ite read failure at address read value expecting value A memory module may be faulty or improperly seated Reinstall the memory modules see Memory and if necessary replace them No boot device available The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device No boot sector on hard drive The oper...

Page 185: ...iately exit the program If the message reappears contact Dell see Contacting Dell Time of day clock stopped The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell see Contacting Dell Time of day not set please run the System Setup program The time or date sto...

Page 186: ...he numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard To verify that the problem is with th...

Page 187: ...ons in the Product Information Guide The computer does not start up Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and h...

Page 188: ...ns off Then restart your computer Dell MediaDirect problems Check the Dell MediaDirect help file for information Click the icon at the bottom of the Dell MediaDirect screen to access Help To play movies with Dell MediaDirect you must have a DVD drive and the Dell DVD Player If you purchased a DVD drive with your computer this software should already be installed Video Quality problems Turn off the...

Page 189: ...rmation Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Back up your files immediately Use a virus scanning program to check the hard drive floppy disks or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the compute...

Page 190: ...ience other memory problems Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Memory Run the Dell Diagnostics see Dell Diagnostics Network Problems Fill out the Diagnostics Checklist as you complete these checks CAUTION Before you begin any of the procedures in this se...

Page 191: ... the Dell Mobile Broadband Card Utility Click the icon in the taskbar to launch the utility Check the status in the main window No card detected Restart the computer and launch the utility again Wireless Disabled Ensure that the Dell Wi Fi Catcher switch is in the on position Additionally right click the icon and ensure that the switch is enabled Searching The Dell Mobile Broadband Card Utility ha...

Page 192: ...l see Contacting Dell If you have problems with a Card not provided by Dell Contact the PC Card manufacturer Power Problems Fill out the Diagnostics Checklist see Diagnostics Checklist as you complete these checks CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Check the power light When the power light is lit or blinki...

Page 193: ...orking by testing it with another device such as a lamp Check the AC adapter Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on Connect the computer directly to an electrical outlet Bypass power protection devices power strips and the extension cable to verify that the computer turns on Eliminate possible interference Turn off nearby fans fluorescent l...

Page 194: ...ction follow the safety instructions in the Product Information Guide NOTE If you need technical assistance for your printer contact the printer s manufacturer Ensure that the printer is turned on Check the printer cable connections See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer Test the electrica...

Page 195: ...sure that your scanner is unlocked if it has a locking tab or button Restart the computer and try the scanner again Check the cable connections See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer Verify that the scanner is recognized by Microsoft Windows 1 Click the Start button click Control Panel and...

Page 196: ...k or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Disconnect headphones from the headphone connector Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector Test the electrical outlet Ensure that the electrical outlet is working by ...

Page 197: ... touch pad 1 Shut down the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective Check the system setup program settings Verify that the system setup program see System Setup Program lists the correct device for the pointing device option T...

Page 198: ...cable connections If the AC adapter has a light ensure that the light is on Connect the computer directly to an electrical outlet Bypass power protection devices power strips and the extension cable to verify that the computer turns on Adjust the power properties Search for the keyword standby in the Windows Help and Support Center see Windows Help and Support Center Switch the video image If your...

Page 199: ...m but the display is not completely blank run the Video device group in the Dell Diagnostics Then contact Dell see Contacting Dell See Error Messages If an error message appears see Error Messages If only part of the display is readable Connect an external monitor 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor...

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