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EMC Network Attached Storage Systems using Windows Storage Server 2016 Troubleshooting Guide

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After reinstalling the OS, complete the initial configuration tasks.

NOTE:

For information about the initial configuration tasks, see the Initial configuration of your NAS system section in

Dell

EMC Network Attached Storage System using Windows Storage Server 2016 Administrator's Guide

Initial system setup and configuration

Summary of Contents for NX3240

Page 1: ...Dell EMC Storage NX3240 System Installation and Service Manual Regulatory Model E38S Series Regulatory Type E38S001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Identifier GUID 089FFA4B 3A62 4B51 BDE1 309C58A451D9 Status Released 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of thei...

Page 3: ... 25 Chassis weight 26 Processor specifications 27 PSU specifications 27 System battery specifications 27 Expansion bus specifications 27 Memory specifications 28 Storage controller specifications 28 Drive specifications 28 Ports and connectors specifications 29 USB ports 29 NIC ports 29 VGA ports 29 Serial connector 30 Video specifications 30 Environmental specifications 30 Standard operating temp...

Page 4: ...nd removing system components 63 Safety instructions 63 Before working inside your system 63 After working inside your system 64 Recommended tools 64 Front bezel 64 Removing the front bezel 64 Installing the front bezel 65 System cover 66 Removing the system cover 66 Installing the system cover 67 Backplane cover 68 Removing the backplane cover 68 Installing the backplane cover 69 Inside the syste...

Page 5: ...nstalling a drive into the drive carrier 97 Rear drive cage 98 Removing a rear drive cage 98 Installing a rear drive cage 99 System memory 100 General memory module installation guidelines 102 Mode specific guidelines 102 Removing a memory module 104 Installing a memory module 105 Processors and heat sinks 106 Removing a processor and heat sink module 107 Removing the processor from the processor ...

Page 6: ...ng a power supply unit 147 Installing a power supply unit 147 System board 148 Removing the system board 149 Installing the system board 150 Trusted Platform Module 152 Upgrading the Trusted Platform Module 152 Initializing TPM for BitLocker users 153 Initializing the TPM 1 2 for TXT users 154 Initializing the TPM 2 0 for TXT users 154 Control panel 154 Removing the left control panel 155 Installi...

Page 7: ...help 166 Contacting Dell EMC 166 Documentation feedback 167 Accessing system information by using QRL 167 Quick Resource Locator for NX3240 system 167 Receiving automated support with SupportAssist 168 Contents 7 ...

Page 8: ...rives For more information about supported drives see Technical specifications NOTE All instances of SAS and SATA hard drives are referred to as drives in this document unless specified otherwise Topics Supported configurations Front view of the system Back view of the system Drive indicator codes LCD panel Locating the Service Tag of your system Identifier GUID 6C6BC2A1 D9A8 4FBE A892 607D84A45D9...

Page 9: ...Figure 1 Supported configurations NX3240 system overview 9 ...

Page 10: ...AC Quick Sync 2 wireless 2 Drive slots Enable you to install drives that are supported on your system For more information about the supported drives see the Technical specifications section 3 Right control panel Contains the power button VGA port iDRAC Direct micro USB port and two USB 2 0 ports 4 Information tag The Information Tag is a slide out label panel that contains system information such...

Page 11: ...s management of the system using mobile devices This feature aggregates hardware or firmware inventory and various system level diagnostic or error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BIOS and networking parameters You can also launch the virtual Keyboa...

Page 12: ...or more information about the supported PCIe cards see the section Identifier GUID 2B439204 6CA8 43A3 A9BD 3E0D535C4C80 Status Released System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system Figure 4 System health and system ID indicators Table 4 System health and system ID indicator codes System health and system I...

Page 13: ...etting help section Blinks white rapidly Indicates data transfer activity If the indicator continues to blink indefinitely see the Getting help section Blinks white slowly Indicates that firmware update is in progress If the indicator continues to blink indefinitely see the Getting help section Blinks white five times rapidly and then turns off Indicates that the iDRAC Quick Sync 2 feature is disa...

Page 14: ... The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 3 iDRAC Direct port The iDRAC Direct port is micro USB 2 0 compliant This port enables you to access the iDRAC Direct features For more information see the iDRAC User s Guide at Dell com idracmanuals 4 iDRAC Direct LED N A The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct por...

Page 15: ...ct to your laptop or tablet The following table describes iDRAC Direct activity when the iDRAC Direct port is active Table 7 iDRAC Direct LED indicator codes iDRAC Direct LED indicator code Condition Solid green for two seconds Indicates that the laptop or tablet is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop or tablet connected is recognized Turns...

Page 16: ...on see the Technical specifications section 6 NIC ports The NIC ports that are integrated on the network daughter card NDC provide network connectivity For more information about the supported configurations see the Technical specifications section 7 USB port 2 The USB ports are 9 pin and 3 0 compliant These ports enable you to connect USB devices to the system 8 VGA port Enables you to connect a ...

Page 17: ...ndicator is amber and activity indicator is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off The NIC is connec...

Page 18: ...N If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations of NAS systems is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to turn the system on CAUTION When correcting a PSU mismatch replace only the PSU with the blinking indicator ...

Page 19: ...ive NOTE If the drive is in the Advanced Host Controller Interface AHCI mode the status LED indicator does not turn on NOTE Drive status indicator behavior is managed by Storage Spaces Direct Not all drive status indicators may be used Table 11 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for r...

Page 20: ...E If the system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is turned on or off When the system turns off and there are no errors LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to turn it on If the LCD panel stops responding remove the bezel and reinstall it If the problem persists see the Ge...

Page 21: ...u you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to view LCD error messages in a format that matches t...

Page 22: ...be configured in the Set home submenu of the Setup menu Identifier GUID A4E53646 402A 4F67 BBDF 07CBA500535A Status Released Locating the Service Tag of your system You can identify your system using the unique Express Service Code and Service Tag Pull out the information tag in front of the system to view the Express Service Code and Service Tag Alternatively the information may be on a sticker o...

Page 23: ...g updating and restoring the system see the Dell EMC Network Attached Storage System using Windows Storage Server 2016 Administrator s Guide Dell com storagemanuals For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide Dell com idracmanuals For information about understanding Remo...

Page 24: ...ment partner programs see the OpenManage Connections Enterprise Systems Management documents Dell com omconnectionsenterprisesystemsmanagement For information about connections and client systems management see the OpenManage Connections Client Systems Management documentation Dell com dellclientcommandsuitemanuals Working with the Dell EMC PowerEdge RAID controllers For information on understandi...

Page 25: ...r specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications Identifier GUID 7FE1CC03 7E7F 467D 9D57 750CF82FA2FB Status Released System dimensions This section describes the physical dimensions of the s...

Page 26: ...hes 434 0 mm 17 09 inches 86 8 mm 3 42 inches 35 84 mm 1 41 inches 22 0 mm 0 87 inches 678 8 mm 26 72 inches 715 5 mm 28 17 inches Identifier GUID 469D4DBE 145E 4823 81F0 CBECB7CDC3C3 Status Released Chassis weight Table 15 Chassis weight System Maximum weight with all drives 3 5 inch drive systems 33 1 kg 72 91 lb 26 Technical specifications ...

Page 27: ...m 4100 BTU hr 50 60 Hz 100 240 V AC autoranging 1100 W 1050 W 12 A 6 5 A NOTE Heat dissipation is calculated using the PSU wattage rating NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 240 V Identifier GUID 3504FECB 9388 4D25 B040 378A5C79FEB7 Status Released System battery specifications The NX3240 system supports CR 2032 3 0 V lit...

Page 28: ...P mini External storage controller cards PERC H840 12 Gbps SAS HBA JBOD such as MD1400 and MD1420 SC series LTO External drives such as PV114x TL1000 TL2000 TL4000 ML6000 Dell EMC ML3 Base Module and Dell EMC ML3E Expansion Module Tape Libraries Identifier GUID CC511C0B 6C22 4867 8CA1 6A94D692A852 Status Released Drive specifications The NX3240 system supports 18 SAS and SATA hard drives Table 18 ...

Page 29: ...system supports up to four Network Interface Controller NIC ports that are integrated on the network daughter card NDC and are available in the following configurations Four RJ 45 ports that support 10 100 and 1000 Mbps Four RJ 45 ports that support 100 M 1 G and 10 Gbps Four RJ 45 ports where two ports support maximum of 10 G and the other two ports maximum of 1 G Two RJ 45 ports that support up ...

Page 30: ...eo resolution options Resolution Refresh rate Hz Color depth bits 1024 x 768 60 8 16 32 1280 x 800 60 8 16 32 1280 x 1024 60 8 16 32 1360 x 768 60 8 16 32 1440 x 900 60 8 16 32 1600 x 900 60 8 16 32 1600 x 1200 60 8 16 32 1680 x 1050 60 8 16 32 1920 x 1080 60 8 16 32 1920 x 1200 60 8 16 32 NOTE 1920 x 1080 and 1920 x 1200 resolutions are only supported in reduced blanking mode Identifier GUID EA13...

Page 31: ... all six sides tested Table 23 Maximum shock specifications Maximum shock Specifications Operating Six consecutively executed shock pulses in the positive and negative x y and z axes of 6 G for up to 11 ms Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms Table 24 Maximum altitude specifications M...

Page 32: ...or temperatures between 35 C to 40 C de rate maximum allowable temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate m...

Page 33: ... mid bay 1 One 1U high performance heat sink Required Required Not required Six high performance fans NX3240 system with mid bay 2 Two 1U high performance heat sink Not required Required Not required Six high performance fans Identifier GUID AC43C33F 4642 434E 9CD2 CC774E19671D Status Released Ambient temperature limitations The following table lists configurations that require ambient temperature...

Page 34: ...ronments only This air filtration requirement does not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to data center and non data center...

Page 35: ...2F1 46E4 9022 6314E97E19D3 Status Released iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make system administrators more productive and improve the overall availability of Dell EMC systems iDRAC alerts administrators to system issues helps them perform remote system management and reduces the need for physical access to the system Identifier GUID 96138E53 DA...

Page 36: ...ion about logging in to iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Identifier GUID F418EA19 7EEB 4BAC 8E15 EAE7EE28E8F3 Status Released Reinstalling the NAS operating system by using DVD About this task CAUTION Back up the internal disk drives on your system before reinstalling or upgrading the NAS Operating System The DVD...

Page 37: ...ls 5 After reinstalling the OS complete the initial configuration tasks NOTE For information about the initial configuration tasks see the Initial configuration of your NAS system section in Dell EMC Network Attached Storage System using Windows Storage Server 2016 Administrator s Guide Initial system setup and configuration 37 ...

Page 38: ...System Setup Dell Lifecycle Controller Boot Manager Preboot Execution Environment PXE NOTE The Dell EMC Storage NX3240 system does not support UEFI mode Identifier GUID BA7EA298 E795 4B9B 8A26 E9D2885EAFAB Status Released System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system These settings have already been pre configure...

Page 39: ... System Setup details The System Setup Main Menu screen details are explained as follows NOTE The Dell EMC Storage NX3240 system does not support UEFI mode Option Description System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure the iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Exten...

Page 40: ...tem does not support UEFI mode Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the installed memory Processor Settings Specifies information and options related to the processor such as speed and cache size SATA Settings Specifies options to enable or...

Page 41: ...mmediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Information Identifier GUID 816A8F25 7DF4 4A45 A9EE 89438ED2F781 Status Released System Infor...

Page 42: ...estart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Identifier GUID 4CB46A48 62E9 4E11 86EB 9D4125199BEA ...

Page 43: ...stalled If the field is set to Disabled the system supports NUMA asymmetric memory configurations This option is set to Disabled by default Opportunistic Self Refresh Enables or disables opportunistic self refresh feature This option is set to Disabled by default Identifier GUID DBDC7E5E E9EE 40E5 94AB E5E9C5CFD827 Status Released Processor Settings You can use the Processor Settings screen to vie...

Page 44: ... set to Enabled by default You can disable this option for applications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher This option is set to Enabled by default Software Prefetcher Enables or disables the software prefetcher This option is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU...

Page 45: ...onnected to SATA ports and does not enable SATA RAID Mode It supports only PERC RAID Controller Identifier GUID 8DF144AD 3F7C 4199 9BA5 C237314C58C6 Status Released Viewing SATA Settings To view the SATA Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load...

Page 46: ...ou can use the Boot Settings screen to set the boot mode to BIOS It also enables you to specify the boot order BIOS The BIOS Boot Mode is the legacy boot mode It is maintained for backward compatibility Identifier GUID 9DFF93EA B591 4250 ABA4 53DAFA980D0F Status Released Viewing Boot Settings To view the Boot Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 i...

Page 47: ...odes for installing your operating system BIOS boot mode is the standard BIOS level boot interface UEFI boot mode the default is an enhanced 64 bit boot interface NOTE The Dell EMC Storage NX3240 system supports only BIOS mode You must not change the boot mode to UEFI because the system does not boot 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2 After the system boot...

Page 48: ...4BD3 82B5 302F3F549D00 Status Released Viewing Network Settings To view the Network Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Se...

Page 49: ...k NOTE The Dell EMC Storage NX3240 system supports only BIOS mode You must not change the boot mode to UEFI because the system does not boot Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again...

Page 50: ...D4 A949 47ED ACF2 292341FDBDEF Status Released Integrated Devices details The Integrated Devices screen details are explained as follows NOTE The Dell EMC Storage NX3240 system does not support UEFI mode Option Description User Accessible USB Ports Configures the user accessible USB ports Selecting Only Back Ports On disables the front USB ports selecting All Ports Off disables all front and back ...

Page 51: ...s no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Enabled SR IOV Global Enable Enables or disables the BIOS configuration of Single Root I O Virtualization SR IOV devices This option is set to Disabled by default OS Watchdog Timer If your system stops responding this watchdo...

Page 52: ...Bifurcation Slot 3 Bifurcation X16 or X8 or X4 or X4X4X8 or X8X4X4 Bifurcation Slot 4 Bifurcation X16 or X8 or X4 or X4X4X8 or X8X4X4 Bifurcation Slot 5 Bifurcation X4 or X8 Bifurcation Slot 6 Bifurcation X8 or X4 Bifurcation Identifier GUID EFC7328B B82E 4DE9 AEFE B6D8D3EDA703 Status Released Serial Communication You can use the Serial Communication screen to view the properties of the serial com...

Page 53: ...ng to the default setting of Serial Device 1 External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1 Serial Device 2 or the Remote Access Device by using this option This option is set to Serial Device 1 by default NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console r...

Page 54: ...he rest of the options You can only change the rest of the options if the mode is set to Custom This option is set to Performance Per Watt Optimized DAPC by default DAPC is Dell Active Power Controller NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom CPU Power Management Sets the CPU power management This option is set ...

Page 55: ... the processor This option is set to Enabled for all system profiles except Custom by default NOTE This option can be disabled only if the C States option in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance CPU Interconnect Bus Link Power Management Enables or disables the C...

Page 56: ...utton on the front of the system This option is set to Enabled by default AC Power Recovery Sets how the system behaves after AC power is restored to the system This option is set to Last by default AC Power Recovery Delay Sets the time delay for the system to power up after AC power is restored to the system This option is set to Immediate by default User Defined Delay 60 s to 240 s Sets the User...

Page 57: ...om option Identifier GUID 2426EDC3 3A12 4452 90A7 9B4317590BE0 Status Released Creating a system and setup password Prerequisite Ensure that the password jumper is enabled The password jumper enables or disables the system password and setup password features For more information see the section NOTE If the password jumper setting is disabled the existing system password and setup password are del...

Page 58: ...r change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In the System Password field alter or delete the existing system p...

Page 59: ...ettings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Miscellaneou...

Page 60: ...g iDRAC see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Identifier GUID 498E6750 5781 4D13 BEED 2FC736944906 Status Released Device Settings Device Settings enables you to configure device parameters Identifier GUID 7B817AD4 3AA4 41E8 A199 A85EF2056D00 Status Released Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems manage...

Page 61: ...system to complete the booting and then restart your system and try again Identifier GUID 3468D45C 160D 426D 85C8 A27F0DB6348C Status Released Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is suc...

Page 62: ... can be launched Launch Diagnostics BIOS Update File Explorer Reboot System Identifier GUID 4FCB4897 46C3 4478 BDF1 080BF8D6761A Status Released PXE boot You can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely To access the PXE boot option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It ...

Page 63: ...service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE It is recommended that you always use an ant...

Page 64: ... and installation procedures Key to the bezel lock Phillips 1 screwdriver Phillips 2 screwdriver Torx T30 screwdriver Torx T8 screwdriver Wrist grounding strap Identifier GUID 1802497D DBCA 4FEA 8DDB 31FB1B783A33 Status Released Front bezel A lock on the bezel is used to protect unauthorized access to the drives with LCD panel For more information see LCD panel The LCD bezel is hot pluggable and c...

Page 65: ...our system may vary Identifier GUID 7656DCD3 7A3E 4F14 A9CF A80ECDF69992 Status Released Installing the front bezel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate and remove the bezel key NOTE The bezel key is part of the LCD bezel package 2 Align and insert the right end of the bezel onto the system 3 Press the release button and fit the left end of the bez...

Page 66: ...7CAC65 CA63 4069 BF36 AFA4DCC05ABD Status Released Removing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the latch release lock counter clockwis...

Page 67: ...all internal cables are routed correctly and connected and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a 1 4 inch flat head o...

Page 68: ...ed peripherals Identifier GUID 85840C4F E24E 4096 AC07 6EF292182837 Status Released Backplane cover This section contains information about the removal and installation of the backplane cover Identifier GUID 2698E0E8 EBD7 4D2D A767 3C577F5DF143 Status Released Removing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Be...

Page 69: ...system may vary Identifier GUID C59E9267 8F58 4BA6 8176 FAA6982E853E Status Released Installing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the tabs on the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system un...

Page 70: ...atus Released Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions...

Page 71: ... cage 8 system board 9 expansion card riser 1 10 integrated storage controller card Identifier GUID 3C4EE3CA 237F 4BC4 8954 A645426AE163 Status Released Air shroud The air shroud directs the airflow across the entire system Air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system This section contains information about the removal and installation o...

Page 72: ...ety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the full length PCIe cards Step Hold the air shroud at both ends and lift it away from the system Figure 21 Removing the air shroud NOTE The images shown here are for representation only and the actual configuration of your system may vary Next steps 1 If applicable install the air shroud 2 Fo...

Page 73: ...tive memory sockets Figure 22 Installing the air shroud NOTE The images shown here are for representation only and the actual configuration of your system may vary Next steps 1 If removed install the full length PCIe cards 2 Follow the procedure listed in After working inside your system Identifier GUID 80F72754 6D37 43F3 83E6 BCCB8B17CB54 Status Released Cooling fan assembly The cooling fan assem...

Page 74: ...ng inside your system Steps 1 Lift the release levers to unlock the cooling fan assembly from the system 2 Hold the release levers and lift the cooling fan assembly away from the system Figure 23 Removing the cooling fan assembly NOTE The images shown here are for representation only and the actual configuration of your system may vary Next step Install the cooling fan assembly 74 Installing and r...

Page 75: ...damaged Steps 1 Align the guide rails on the cooling fan assembly with the standoffs on the system 2 Lower the cooling fan assembly into the system until the cooling fan connectors engage with the connectors on the system board 3 Press the release levers to lock the cooling fan assembly into the system Figure 24 Installing the cooling fan assembly NOTE The images shown here are for representation ...

Page 76: ...red Not required Redundant PSU 2 Not required Required Required Required Required Required 12 x 3 5 inch Redundant PSU only 1 Required Required Required Required Required Not required 2 Required Required Required Required Required Required NOTE The high performance fans are required for 12 x 3 5 inch drive 2 x 3 5 inch rear drive system For more information see Thermal restriction matrix in Techni...

Page 77: ...ing or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time Follow the safety guidelines listed in Safety instructions Steps 1 Holding the release tab align the connector at t...

Page 78: ...on switch detects any intrusion into the system and creates a log entry in the system event log SEL This switch is activated when the cover of your system is removed This section contains information about the removal and installation of the intrusion switch Identifier GUID A316735D 08AA 458F A6BF ABF23638D8C5 Status Released Removing an intrusion switch Prerequisites 1 Follow the safety guideline...

Page 79: ...35FD25ABB7E2 Status Released Installing an intrusion switch Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the tabs on the intrusion switch with the slots on the cooling fan assembly 2 Push the intrusion switch until it locks in place Installing and removing system components 79 ...

Page 80: ...on contains information about the removal and installation of the mid drive tray drive blank from drive carrier drive carrier from the mid drive tray and 3 5 inch drive from the drive carrier Identifier GUID A02F3DBE B678 42CC A63A 1B11E9ABA43B Status Released Removing the mid drive tray Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Bef...

Page 81: ...0AA153775E6 Status Released Installing the mid drive tray Prerequisite 1 Follow the safety guidelines listed in Safety instructions NOTE Systems that support the internal drive tray support low profile heat sinks and do not support an air shroud Steps 1 Lift the drive tray handles to 90 degrees upward 2 Hold the drive tray handles and align the slots on the drive tray with the guide pins on the sy...

Page 82: ...f drive from drive carrier The procedure for removing 2 5 inch and 3 5 inch blanks from drive carriers is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION To maintain proper system cooling all empty drive slots must have drive blanks installed CAUTION Mixing drive blanks from previous gen...

Page 83: ... into drive carrier The procedure for installing 2 5 inch and 3 5 inch blanks into drive carriers is identical Prerequisite 1 Follow the safety guidelines listed in Safety instructions CAUTION To maintain proper system cooling all empty drive slots must have drive blanks installed Steps 1 Align the tabs on the drive carrier with the slots on the drive blank 2 Pull the edges of the carrier to fit o...

Page 84: ...orage controller at Dell com storagecontrollermanuals If the drive is online the green activity fault indicator flashes as the drive is turned off When the drive indicators are off the drive is ready for removal CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot...

Page 85: ...ollow the safety guidelines listed in Safety instructions CAUTION Use only drives that have been tested and approved for use with the drive backplane CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make ...

Page 86: ...C22 47B7 9C0A 577A4942F290 Status Released Removing a 3 5 inch drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Mixing drives from previous generations of NAS systems is not supported CAUTION To maintain proper system cooling all empty drive slots must have drive blanks...

Page 87: ...h drive into the drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drives from previous generations of NAS systems is not supported Steps 1 Align the tabs on the drive carrier with the slots on the drive 2 Pull the edges of the carrier to fit over the drive 3 Lower the drive carrier onto the drive to secure it Installing and removing system compon...

Page 88: ...entation for the storage controller card to ensure that the host adapter is configured correctly CAUTION Do not turn off or restart your system while a drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to complete Be aware that high capacity drives can take a long time to format This section contains information about the remov...

Page 89: ...ase button and slide the drive blank out of the drive slot Figure 37 Removing a drive blank Next steps 1 Follow the procedure listed in After working inside your system 2 Install a drive or a drive blank Identifier GUID BA6F524D 7ECE 4CD9 9F33 608D3EBCE62C Status Released Installing a drive blank Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drive blanks fr...

Page 90: ...ff the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives from previous generations of NAS systems i...

Page 91: ...AUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure t...

Page 92: ...uctions 2 Follow the procedure listed in Before working inside your system 3 Remove 3 5 inch drive adapter from the 3 5 inch drive carrier NOTE A 2 5 inch hot swappable drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch hot swappable drive carrier Steps 1 Using a Phillips 2 screwdriver remove the screws from the side of the 3 5 inch drive adapter 2 Remove the dr...

Page 93: ...us Released Installing a 2 5 inch drive into the 3 5 inch drive adapter Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using a Phillips 2 screwdriver install the screws to secure the drive to the 3 5 inch drive adapter Installing and removing system components 93 ...

Page 94: ...B 1C31519894EE Status Released Removing a 3 5 inch adapter from a 3 5 inch drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the 3 5 inch drive carrier from the system Steps 1 Remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the drive carr...

Page 95: ...adapter into a 3 5 inch drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Insert the 3 5 inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive carrier 2 Align the screw holes on the drive with the holes on the drive carrier 3 Install the screws to secure the drive to the drive carrier Installing and re...

Page 96: ...8B3 5E43 4250 AADD 27DF256D201D Status Released Removing a drive from the drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drives from previous generations of NAS systems is not supported Steps 1 Using Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier 96 Installing and rem...

Page 97: ...ions of NAS systems is not supported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the drive is flush with the back ...

Page 98: ...s Released Removing a rear drive cage The procedure for removing 2 5 inch and 3 5 inch rear drive cages is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove all the drives 4 Disconnect all the cables from the rear drive backplane 5 Remove the rear drive backplane Steps 1 Using Phillips 2 ...

Page 99: ...talling 2 5 inch and 3 5 inch rear drive cages is identical Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the screws on the drive cage with the screw holes on the system 2 Lower the drive cage into the system until it is firmly seated 3 Using Phillips 2 screwdriver tighten the screws to secure the drive cage to the system Installing and removing system compo...

Page 100: ...e processor NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency is 2666 MT s for the following factors DIMM type RDIMM Number of DIMM slots populated per channel System profile selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split in...

Page 101: ...0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Proces sor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12 Proces sor 2 Slots B1 and B7 Slots B2 and B8 Slots B3 and B9 Slots B4 and B10 Slots B5 and B11 Slots B6 and B12 Installing and removing system components 101 ...

Page 102: ...s A1 to A12 and sockets B1 to B12 are available Populate all the sockets with white release tabs first followed by the black release tabs When mixing memory modules with different capacities populate the sockets with memory modules with the highest capacity first For example if you want to mix 8 GB and 16 GB memory modules populate 16 GB memory modules in the sockets with white release tabs and 8 ...

Page 103: ...led the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with twenty four 16 GB dual rank memory modules the available system memory is 3 4 ranks channel 24 memory modules 16 GB 288 GB and not 24 memory modules 16 GB 384 GB This calculation changes based on if it is single rank sparing or multi rank sparing For multi r...

Page 104: ...his order odd amount per CPU allowed Requires two ranks or more per channel Multi rank spare population order C1 1 C2 1 C1 2 C2 2 C1 3 C2 3 C1 4 C2 4 C1 5 C2 5 Populate in this order odd amount per CPU allowed Requires three ranks or more per channel Fault resilient population order C1 1 2 3 4 5 6 C2 1 2 3 4 5 6 C1 7 8 9 10 11 12 C2 7 8 9 10 11 12 Supported with 6 or 12 DIMM slots per CPU Identifi...

Page 105: ...ocket NOTE To ensure proper cooling DIMM blank must be installed for systems with mid drive tray configuration Identifier GUID 8B64F3E9 6E9A 46AF 97C5 42F59E2AEE23 Status Released Installing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions CAUTION To ensure proper system cooling in configurations with mid drive tray memory module blanks must be installed in ...

Page 106: ... module Next steps 1 Install the air shroud 2 If applicable install the mid drive tray 3 Follow the procedure listed in After working inside your system 4 To verify if the memory module has been installed properly press F2 and navigate to System Setup Main Menu System BIOS Memory Settings In the Memory Settings screen the System Memory Size must reflect the updated capacity of the installed memory...

Page 107: ...d drive tray 5 If applicable close the PCIe card holder latch on the air shroud to release the full length card Steps 1 Using a Torx T30 screwdriver loosen the screws on the heat sink in the order below a Loosen the first screw three turns b Loosen the second screw completely c Return to the first screw and loosen it completely NOTE It is normal for the heat sink to slip off the blue retention cli...

Page 108: ... Steps 1 Place the heat sink with the processor side facing up 2 Insert a flat blade screwdriver into the release slot marked with a yellow label Twist do not pry the screwdriver to break the thermal paste seal 3 Push the retaining clips on the processor bracket to unlock the bracket from the heat sink Figure 53 Loosening the processor bracket 4 Lift the bracket and the processor away from the hea...

Page 109: ... processor tray NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the proces...

Page 110: ...essor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 56 Applying thermal grease on top of the processor 110 Installing and removin...

Page 111: ...he heat sink onto the processor Next steps 1 Install the processor and heat sink module 2 Install the air shroud 3 Follow the procedure listed in After working inside your system Identifier GUID 2E2ABFF5 DC4A 4E33 999D C24199AE51D7 Status Released Installing a processor and heat sink module Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to replace the processor...

Page 112: ...w a Partially tighten the first screw approximately 3 turns b Tighten the second screw completely c Return to the first screw and tighten it completely If the PHM slips off the blue retention clips when the screws are partially tightened follow these steps to secure the PHM a Loosen both the heat sink screws completely b Lower the PHM on to the blue retention clips following the procedure describe...

Page 113: ...the system board or a slot on a riser card to add enhanced functionality to the system through the expansion bus NOTE A System Event Log SEL event is logged if an expansion card riser is not supported or missing It does not prevent your system from turning on However if F1 F2 pause occurs and an error message is displayed Identifier GUID 6D5CA40A 3D0F 4EF2 9D2F 49E2E2076637 Status Released Expansi...

Page 114: ...ght half length Processor 1 Table 39 Riser configurations with 4 PCIe slots Riser configuration 1 with or without rear storage Card Type Slot priority Maximum number of cards PCIe Bridge 4 1 Internal storage adapter 4 1 HCA EDR 4 1 100 GB NIC 4 1 100 G OPA 4 1 HCA FDR 4 1 40 GB NIC 1 2 3 3 40 GB NIC 4 1 HBA FC32 1 2 3 3 HBA FC32 4 1 25 GB NIC 1 2 3 3 25 GB NIC 4 1 HBA FC16 1 2 3 3 HBA FC16 4 1 10 ...

Page 115: ...PCIe card the PCIe card holder latch must be closed When the full length PCIe card is installed open the PCIe card holder latch Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 To open the PCIe card holder latch press the release tab Figure 60 Opening the PCIe card holder latch 2 To close the PCIe ...

Page 116: ...structions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the air shroud 4 If applicable disconnect the cables from the expansion card 5 When removing a card from riser 2 or 3 ensure that the PCIe card holder latch is closed Steps 1 Pull the expansion card latch out of the slot 2 Hold the expansion card by its edges and pull the card until the card edge c...

Page 117: ...Figure 62 Removing the expansion card from expansion card riser 1 Figure 63 Removing the expansion card from expansion card riser 2B Installing and removing system components 117 ...

Page 118: ... card permanently install a metal filler bracket over the empty expansion slot opening and push the expansion card latch NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 118 Installing an...

Page 119: ...remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 3 Hold the card by its edges and align the card edge connector with the expa...

Page 120: ...Figure 67 Installing expansion card into expansion card riser 2B Figure 68 Installing expansion card into expansion card riser 2 120 Installing and removing system components ...

Page 121: ...ntation for the card Identifier GUID 61F66E1E 3AF7 487D AF11 A3FA11965C70 Status Released Removing the riser 2 blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Using Phillips 2 screwdriver loosen the screws 3 that secure the blank to the system 2 Press the release tab ...

Page 122: ...blank Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the screw and guide rail on the riser blank with the screw hole and standoff on the system 2 Lower the blank into the system until the release tab clicks into place 3 Tighten the screws to secure the riser blank to the system 122 Installing and removing system components ...

Page 123: ...ing the expansion card riser 1 Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the expansion cards from the riser 4 Disconnect any cables connected to the riser Step Press the release latches and lift the riser from the riser connector on the system board Installing and removing syst...

Page 124: ...eased Installing the expansion card riser 1 Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the guide rails on the riser with the standoffs on the side of the system 2 Lower the riser into the system until the riser connector engages with the connector on the system board 124 Installing and removing system components ...

Page 125: ...ansion card riser 2 Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable close the PCIe card holder latch on the air shroud to release the full length card 4 If installed remove the expansion cards from the riser 5 Remove the air shroud 6 Disconnect any cables connected to the riser Step To rem...

Page 126: ...ling the expansion card riser 2 Prerequisite Follow the safety guidelines listed in Safety instructions Step To install expansion card riser 2B a Align the slot on the riser with the standoff on the system b Lower the riser into the system until the riser card connector engages with the connector on the system board 126 Installing and removing system components ...

Page 127: ...sed Network daughter card The network daughter card NDC is a small removable mezzanine card which provides the flexibility of selecting different network connectivity options This section contains information about the removal and installation of the network daughter card Identifier GUID D0206B70 CA05 4F2A B783 A06F3FB298AF Status Released Removing the network daughter card Prerequisites 1 Follow ...

Page 128: ...work daughter card Identifier GUID 8F7EC9C8 E3EE 4406 B773 B59AAD703F72 Status Released Installing the network daughter card Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Orient the NDC so that the Ethernet connectors fit through the slot in the chassis 2 Align the captive screws at the back end of the card with the screw holes on the system board 3 Press the touc...

Page 129: ...les you to set up the drives in RAID configurations as supported by the version of the storage controller This section contains information about the removal and installation of the integrated storage controller card Identifier GUID 42EFA0E6 12AD 40A8 8558 59DA93C3F46F Status Released Removing the integrated storage controller card Prerequisites 1 Follow the safety guidelines listed in Safety inst...

Page 130: ... holder on the system board 4 Lift the card out of the system 5 Hold the interposer board by its edges and pull the board until the connector on the board disengages from the connector on the system board Figure 79 Removing the integrated storage controller card Next step Install the integrated storage controller card 130 Installing and removing system components ...

Page 131: ...tor is firmly seated on the system board connector 3 Angle the card to engage the card with the integrated storage controller card holder on the system board 4 Lower the card into place until the card is fully seated in the integrated storage controller card holder Figure 80 Installing integrated storage controller card 5 Align the screws on the integrated storage controller card cable with the sc...

Page 132: ...iguration the drive backplanes supported in NX3240 system are listed here Table 40 Supported backplane options for NX3240 system System Supported backplane options NX3240 system 3 5 inch x12 SAS SATA backplane or 3 5 inch x12 SAS SATA backplane 3 5 inch x4 SAS SATA backplane on the mid drive tray and 3 5 inch x2 SAS SATA backplane back or 3 5 inch x12 SAS SATA backplane 3 5 inch x4 SAS SATA backpl...

Page 133: ...SAS_A0_B0 Figure 83 Back view of 3 5 inch backplane mid drive tray 1 power connector J_BP_PWR 2 SAS connector J_SAS_A1 3 signal connector J_BP_SIG 4 SAS connector J_SAS_B1 5 release tab 2 Figure 84 Back view of 2 5 inch backplane rear drive cage 1 signal connector J_BP_SIG 2 power connector J_BP_PWR_A 3 SAS connector J_SAS_1 Installing and removing system components 133 ...

Page 134: ...ON To prevent damage to the drives and backplane remove the drives from the system before removing the backplane CAUTION Note the number of each drive and temporarily label them before you remove the drive so that you can replace them in the same locations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the ai...

Page 135: ...eleased Installing the backplane The procedure to install the backplane is identical for all backplane configurations Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Use the hooks on the system as guides to align the drive backplane 2 Lower the drive backplane until the release tabs snap into place If applicable tighten the captive screws on the backplane Installing...

Page 136: ...h configurations Prerequisites CAUTION To prevent damage to the drives and backplane you must remove the drives from the system before removing the backplane CAUTION You must note the number of each drive and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before w...

Page 137: ...e mid drive backplane The procedure to install the backplane is identical for 2 5 inch and 3 5 inch configurations Prerequisite Follow the safety guidelines listed in Safety instructions Step Align the drive backplane with the guide pin on the system and lower the drive backplane into the system until it is firmly seated Installing and removing system components 137 ...

Page 138: ...remove the drives from the system before removing the backplane CAUTION You must note the number of each drive and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove all the drives 4 Disconnect all the cables from the backpla...

Page 139: ...eased Installing the 3 5 inch rear drive backplane Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Use the hooks on the rear drive module as guides to align the drive backplane 2 Lower the backplane into the system until it is firmly seated Figure 91 Installing 3 5 inch rear drive backplane Installing and removing system components 139 ...

Page 140: ...ier GUID F2E42037 241A 472F 8273 85AC43980AFE Status Released Cable routing Figure 92 Cable routing 12 x 3 5 inch backplane with mini PERC 1 backplane 2 backplane signal cable BP BPSIG1 to MB BPSIG1 3 backplane power cable BP BP1 to MB BP1 4 system board 5 mini PERC 6 SAS cable BP J_SAS_A0_B0 to mini PERC 140 Installing and removing system components ...

Page 141: ...ith adapter PERC 1 backplane 2 backplane signal cable BP BPSIG1 to MB BPSIG1 3 backplane power cable BP BP1 to MB BP1 4 system board 5 adapter PERC 6 SAS cable BP J_SAS_A0_B0 to adapter PERC Installing and removing system components 141 ...

Page 142: ... backplane signal cable BP BPSIG1 to MB BPSIG1 3 backplane power cable BP BP1 to MB BP1 4 SAS cable BP A1 BP SAS to mid BP J_SAS_A1 J_SAS_B1 5 SAS cable BP A2 BP SAS to rear BP J_SAS_1 6 mid backplane 7 system board 8 rear backplane 9 SAS cable BP J_SAS_A0_B0 to mini PERC 142 Installing and removing system components ...

Page 143: ...d date settings of the system This section contains information about replacing the system battery Identifier GUID 3CD7DC6E 73CA 4B56 AAC9 49B7DDD6102E Status Released Replacing the system battery Prerequisites WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more inform...

Page 144: ...ntil it snaps into place Figure 97 Installing the system battery Next steps 1 Installing the expansion card riser 1 2 If applicable connect the cables to the expansion card s 3 If applicable open the PCIe card holder latch on the air shroud to secure the full length expansion card 4 Follow the procedure listed in After working inside your system 5 While booting press F2 to enter the System Setup a...

Page 145: ...bled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the...

Page 146: ...s 1 Follow the safety guidelines listed in Safety instructions 2 Install the power supply unit PSU blank only in the second PSU bay Step Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place Figure 99 Installing a power supply unit blank Next step Follow the procedure listed in After working inside your system 146 Installing and removing system components ...

Page 147: ...ove the cable from the strap on the PSU handle 3 Unlatch and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation at Dell com storagemanuals Step Press the orange release latch and slide the PSU out of the system by using the PSU handle Figure 100 Removing a power supply unit Next step Instal...

Page 148: ... with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Identifier GUID D1...

Page 149: ...ed in Before working inside your system 3 Remove the following a Air shroud b Cooling fan assembly c Rear drive cage if applicable d Mid drive tray if applicable e Power supply unit s f All expansion card risers g Integrated storage controller card h Processor and heat sink module i Processor blanks if installed CAUTION To prevent damage to the processor socket when replacing a faulty system board...

Page 150: ...d assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the system 2 Holding the system board holder and blue release pin incline the system board and lower the system board into the system 3 Slide the system board toward the back of the system until...

Page 151: ...ud l Power supply unit s 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 3 Follow the procedure listed in After working inside your system 4 Ensure that you a If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For more information see th...

Page 152: ...ique and secret RSA key which is embedded during the manufacture of the TPM it is capable of performing platform authentication operation This section contains information about installing the TPM and initializing the TPM for BitLocker users and Intel TXT users Identifier GUID 85591207 4A94 4EBB 96E9 16B5DAD3E2E1 Status Released Upgrading the Trusted Platform Module Prerequisites 1 Follow the safe...

Page 153: ...PM connector and rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Identifier TASK_70E2B5344C8C44638E209CBA77B30048 Status Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with th...

Page 154: ...itializing the TPM 2 0 for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system 6 Enter System Setup again 7 On the System Setup Main Menu screen click System BIOS System Security Settings 8 Select the TPM Advanced Sett...

Page 155: ...uting of the cables as you remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped Steps 1 Pull the cable latch and disconnect the control panel cable from the system board connector 2 Using Phillips 1 screwdriver remove the screws to remove the cable cover which secure the lest control panel and cable tube to t...

Page 156: ... assembly to the system 3 Connect the control panel cable to the system board connector and secure it using cable latch 4 Using Phillips 1 screwdriver install the screws that secure the control panel and cable tube to the system Figure 106 Installing left control panel NOTE The images shown here are for representation only and the actual configuration of your system may vary Next steps 1 Install t...

Page 157: ...air shroud 4 Remove the cooling fan assembly Steps 1 Disconnect the VGA cable from the system board 2 Lift the cable latch and disconnect the control panel cable from the connector on the system board 3 Using Phillips 1 screwdriver remove the screws that secure the control panel and cable tube to the system 4 Holding the control panel and cable tube by its sides remove the control panel and cable ...

Page 158: ... cable to the system board 4 Connect the control panel cable to the connector on the system board and lower the cable latch to secure the cable in place 5 Using Phillips 1 screwdriver install the screw that secures the control panel and cable tube to the system Figure 108 Installing right control panel NOTE The images shown here are for representation only and the actual configuration of your syst...

Page 159: ...evices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Identifier GUID 1A588BE4 0...

Page 160: ...s executing the tests on all the detected devices Identifier GUID 8D6EDBD6 EBD4 492F 9534 8430B25CEC3E Status Released System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a tim...

Page 161: ...on about jumpers and switches and describes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 8 Jumpers and connectors 161 ...

Page 162: ...jumpers and connectors Figure 109 System board jumpers and connectors Table 41 System board jumpers and connectors Item Connector Description 1 J_ODD Optical drive power connector 2 A7 A1 A8 A2 A9 A3 Memory module sockets 3 J_FAN2U_6 Cooling fan 6 connector 162 Jumpers and connectors ...

Page 163: ...tor 19 J_BP_SIG2 Backplane 2 signal connector 20 J_BP_SIG0 Backplane 0 signal connector 21 J_BP0 RSR3_225W Backplane 0 power connector Riser 3 PCIe 225 W power 22 J_BP2 RSR2_225W Backplane 2 power connector Riser 2 PCIe 225 W power 23 PWRD_EN Reset BIOS password 24 NVRAM_CLR Clear NVRAM 25 J_USB_INT Internal USB connector 26 J_NDC NDC connector 27 J_R2_X24_IT9 Riser 2 connector 28 J_R2_3R_X8_IT9 R...

Page 164: ...zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the syst...

Page 165: ...10 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 11 Assign a new system and or setup password Jumpers and connectors 165 ...

Page 166: ...t be available in your area To contact Dell EMC for sales technical assistance or customer service issues 1 Go to Dell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed ...

Page 167: ...tag such as configuration and warranty you can access QR code located on the system Information tag Prerequisites Ensure that your smart phone or tablet has the QR code scanner installed The QRL includes the following information about your system How to videos Reference materials including the Installation and Service Manual LCD diagnostics and mechanical overview A direct link to Dell EMC to con...

Page 168: ... both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your devices and uploads it securely to Dell EMC This information is used by Dell EMC Technical Support to troubleshoot the issue Proac...

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