System Maintenance Strategy
1.3 Information Services
1.3 Information Services
Digital Services engineers may access several information resources, including
advanced database applications, online training courses, and remote diagnosis
tools. A brief description of some of these resources follows:
• Technical Information Management Architecture (TIMA)
TIMA is used by Digital Services to deliver technical and reference
information to its service engineers. One of the main benefits of TIMA
is the pooling of worldwide knowledge and expertise. Both service and
customer documentation for VAX 4000 systems are available on TIMA.
• Entry Systems Service Information Kits
Service documentation containing information on enclosures, CPUs,
and options, makes up the Entry Systems Service Information Kit.
The manual you are reading is part of the kit. Refer to your
Guide
to Entry Systems Service Information Kits
(EK–276A*–MI) for more
information.
• Training
Computer Based Instruction (CBI) and lecture lab courses are available
from the Digital training center:
VAX 4000 Model 500 System Installation and Troubleshooting (CBI
course, EY–I089E–EO (applicable for VAX 4000 Model 500A/505A
/600A /700A/705A systems)).
MicroVAX Installation and Troubleshooting (Lecture lab course,
EY–9408E–LO)
• Digital Services Product Delivery Plan (Hardware or Software)
The Product Delivery Plan documents Digital Services delivery
commitments. The plan is the communications vehicle used among the
various groups responsible for ensuring consistency between Digital
Services delivery strategies and engineering product strategies.
• Blitzes
Technical updates are ‘‘blitzed’’ to the field using mail and TIMA.
System Maintenance Strategy 1–5
