Your non-native applications will not run or they crash when you use them.
• Disable the Modern Memory Manager, located in the Memory Control Panel.
Restart your Genesis MP. If this solves the problem, you should turn the
Modern Memory Manager back on for best performance when using native
applications.
• Hold down the shift key and turn your Genesis MP on. This will turn all of
your extensions off at bootup. Keep the shift key held down until the
Macintosh completely starts up. Run the application. If the application works
properly, refer to the section entitled “Control Panel and Extension Conflicts.”
When the mouse cursor moves, the cursor jerks erratically.
• This is generally due to a low memory situation. Try quitting out of some of
the other open applications or adding more memory.
• The problem may also be dirty mouse or trackball. Most mice can be cleaned
by removing the circular locking ring around ball on the underside of the
mouse. With the ball removed, use a cotton swab or a finger nail to clean the
three rollers inside the mouse.
If these suggestions fail to solve the problem try switching to known good mice or
trackballs. If the problem goes away contact your reseller or the manufacturer for
repair or replacement information.
Your floppy disk will not eject from your Genesis MP’s floppy drive.
• Try holding down the Command-Shift-1 keys at the same time.
• Turn off your Genesis MP and hold down the button on your mouse or other
pointing device until the Mac OS splash screen appears.
• Insert a large, straightened paper clip into the small hole near the floppy drive’s
opening. Carefully push the paper clip in to eject the floppy disk.
If none of these suggestions solves your problem, contact your DayStar Authorized
Reseller or call DayStar Technical Support (9 a.m. to 6 p.m. EST) at 770-967-2077 for
further assistance.
Your Genesis MP’s clock no longer keeps correct time and/or your Genesis
MP forgets user settings such as the Startup Disk.
• Replace your Genesis MP’s lithium battery. See previous chapter for replace-
ment instructions.
Icons do not appear properly on the desktop.
• Try rebuilding your desktop. First shut down your Genesis MP. While holding
down the Command-Option keys restart your computer and continue holding the
keys down until you see a message asking if you wish to rebuild your desktop.
Click OK.
Chapter 5 – Troubleshooting
Genesis MP
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