42
Troubleshooting
Something did not print
Problem
Probable
Cause
Solution
Nothing
is
printed
on
the
card.
The
Disable
Printing
option
in
the
Card
Printer
Driver
is
set
to
All,
Front,
or
Back.
Open
the
Preferences
>
Layout
>
Advanced
tab
and
change
Disable
Printing
to
Off
.
The
ribbon
is
loaded
incorrectly.
Remove
the
ribbon
and
install
it
correctly.
The
page
size
was
not
set
to
ISO
ID
‐
1.
Use
your
card
production
application
to
access
the
printer’s
setup
and
select
ISO ID
‐
1
for
the
page
size.
The
correct
page
size
is
available
after
you
select
the
printer.
Printing
is
not
visible.
The
entire
card
was
printed
using
the
UV
(F)
panel.
only
small
areas
of
text
and
images
using
the
UV
panel.
Color
printing
on
top
of
a
black
background
does
not
on
the
card.
The
black
panel
of
the
ribbon
is
printing
over
the
color
panels.
The
printer
uses
the
ribbon
panels
in
sequence;
the
Y
panel
prints
first,
then
M,
and
so
on.
The
black
panel
of
the
ribbon
is
used
last
and
prints
over
the
color
panels.
For
best
results,
change
the
100%
black
background
to
a
color
near
black,
so
that
it
prints
using
the
YMC
(color)
panels
of
the
ribbon.
Refer
to
“Elements
of
Card
Design”
in
the
printer’s
Installation
and
Administrator’s
Guide
for
more
information
about
color
printing.
Summary of Contents for SD260L
Page 1: ...Datacard SD260L SD360 SD460 Card Printers User s Guide February 2015 Part No 527400 001 Rev B...
Page 8: ...viii...
Page 14: ...2 Introduction...
Page 22: ...10 About the Printer...
Page 88: ...76 Troubleshooting...
