Data Translation DT9800 Series, User Manual

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Troubleshooting
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Service and Support
If you have difficulty using the DT9841 module, Data Translation’s
Technical Support Department is available to provide technical
assistance.
Telephone Technical Support
For the most efficient service, complete the form on page 116 and be
at your computer when you call for technical support. This
information helps to identify specific system and
configuration-related problems and to replicate the problem in house,
if necessary.
You can reach the Technical Support Department by calling
(508) 481-3700 x1001. If you are located outside the USA, call your
local distributor. The name and telephone number of you nearest
distributor are provided in your Data Translation catalog.
If you are leaving a message to request a support call, please include
the following information:
• Your name (please include proper spelling),
• Your company or organization (please include proper spelling),
• A phone number,
• An email address where you can be reached,
• The hardware/software product you need help on,
• A summary of the issue or question you have,
• Your contract number, if applicable, and
• Your product serial number or purchase date.
Omitting any of the above information may delay our ability to
resolve your issue.