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APPENDIX VII
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WARRANTY
1. Scope
The factory warrants its dome camera
products to be free from defect in materials
and workmanship for a period of one year
from the date of purchase. During this period
the factory will repair or replace components
of the product which proves to be defective.
The factory warrants the repair and replaced
components for a period of 90 days from the
date of dispatching repaired products. Defects
of products caused by Force Majeure (such as
war, earthquake, lightning strike and so on),
abuse, non-standard operation, change of
construction, normal wear or accident void the
warranty.
Factory assumes no risk and shall be subject to
no liability for damages or loss resulting from
the specific use or application made of the
products. Factory's liability for any claim,
whether based on breach of contract,
negligence, infringement of any rights of any
party or product liability, relating to the
products shall not exceed the price paid by the
distributor to the factory.
In no event will factory be liable for any
special, incidental or consequential damages
however caused, whether by the negligence of
the factory or otherwise.
For defective products exceeding the warranty
period, contact the factory.
2. Products Information
Should a product require service during the
warranty period, please contact the factory to
request an RMA number and ship the product
to factory with the following information:
Product mode and serial number; Date of
purchase, purchase order number, sales
confirmation number and invoice number;
detailed description of defect or malfunction.
If there is a dispute regarding the warranty of
a product which does not fall under the
warranty conditions stated above, please
include a written explanation with the product
when returned.
3. Shipping
To speed the shipping back of repaired product,
user should request the RAN (Returned
Authorization Number) number first and ship
the product with a RAN label to the factory at
user's own charges. Factory will adopt the
same means of transportation as user does to
ship back the repaired product. Factory will
only bear the freight charges for shipping
back.
Product mode and serial number;
Date of purchase, purchase order number,
sales confirmation number and invoice
number;
Detailed description of defect or malfunction
If there is a dispute regarding the warranty of
a product which does not fall under the
warranty conditions stated above, please
include a written explanation with the product
when returned.
This information is for reference purposes
only, product specifications and designs
are subject to change without notice.
FOR RETURNS PLEASE CONTACT:
Dante Security Inc.
1150 Broadway, Ste 210
Hewlett, NY 11557, USA
1-347-200-5107
DO NOT RETURN PRODUCT
WITHOUT A VALID RMA NUMBER