100
•
Appendix B: Troubleshooting Problems
Xtium2-CLHS PX8 User's Manual
Installation went well but the board doesn't work or stopped working. Review these steps
described in Symptoms: CamExpert Detects no Boards.
Using Windows 8/10 Fast Boot option: When adding, removing, or moving boards while
the PC is shutdown with the Windows Fast Boot option activated, it is possible that the boards
don’t get mapped properly on the next reboot of the computer. The driver will detect such a
situation and the Device Manager launched at startup will display a message indicating that a
reboot is required.
Possible Functional Problems
Driver Information: Use the Teledyne DALSA device manager program to view information
about the installed Xtium2-CLHS PX8 board and driver. See Driver Information via the Device
On-Board Image Memory Requirements: The Xtium2-CLHS PX8 on-board memory can
provide two frame buffers large enough for most imaging situations. See On-board Image
Memory Requirements for Acquisitions for details on the on board memory and possible
limitations.
Sometimes the problem symptoms are not the result of an installation issue but due to other
system issues. Review the sections described below for solutions to various Xtium2-CLHS PX8
functional problems.
Symptoms: Xtium2-CLHS PX8 Does Not Grab
Symptoms: Card acquisition bandwidth is less than expected
Troubleshooting Procedures
The following sections provide information and solutions to possible Xtium2-CLHS PX8 installation
and functional problems. The previous section of this manual summarizes these topics.
Diagnostic Tool Overview
The Xtium2-CLHS PX8 Board Diagnostic Tool provides a quick method to see board status and
health. It additionally provides live monitoring of FPGA temperature and voltages, which may help
in identifying problems. A shortcut to this tool is in the Windows Start menu within the “Teledyne
DALSA/Xtium2-CLHS PX8” folder. Do not have any other application running that connects to the
Xtium2 such as CamExpert, else the diagnostic window will indicate an error for the PCIe
Bandwidth, as shown in the screen capture below.
The following section describes the information available from the Xtium2 board via the diagnostic
program.