Xtium2-CLHS PX8 User's Manual
Appendix B: Troubleshooting Problems
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109
Symptoms: Xtium2-CLHS PX8 Does Not Grab
Sapera CamExpert does start but you do not see an image and the frame rate displayed is 0.
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Verify the camera has power.
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Verify the Camera Link HS cable is connected to the camera.
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Verify the camera and timing parameters with the camera in free run mode.
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Verify you can grab with the camera in free run mode.
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Make certain that you provide an external trigger if the camera configuration file requires
one. Use the software trigger feature of CamExpert if you do not have a trigger source.
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Make certain that the camera configuration is the required mode. This must match the
camera configuration file. Refer to your camera datasheet.
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Try to snap one frame instead of continuous grab.
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Perform all installation checks described in this section before contacting Technical Support.
Symptoms: Card grabs black
You are able to use Sapera CamExpert, the displayed frame rate is as expected, but the display is
always black.
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Set your camera to manual exposure mode and set the exposure to a longer period, plus
open the lens iris.
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Try to snap one frame instead of continuous grab.
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Make certain that the input LUT is not programmed to output all ‘0’s.
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A PCIe transfer issue sometimes causes this problem. No PCIe transfer takes place, so the
frame rate is above 0 but nevertheless no image is displayed in CamExpert.
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Make certain that BUS MASTER bit in the PCIe configuration space is activated. Look in PCI
Diagnostics for BM button under “Command” group. Make certain that the BM button is
activated.
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Perform all installation checks described in this section before contacting Technical Support.
