Xtium2-CLHS PX8 User's Manual
Appendix B: Troubleshooting Problems
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Appendix B: Troubleshooting
Problems
Overview
The Xtium2-CLHS PX8 (and the Xtium2 family of products) is tested by Teledyne DALSA in a
variety of computers. Although unlikely, installation problems may occur due to the constant
changing nature of computer equipment and operating systems. This section describes what the
user can verify to determine the problem or the checks to make before contacting Teledyne DALSA
Technical Support.
If you require help and need to contact Teledyne DALSA Technical Support, make detailed notes on
your installation and/or test results for our technical support to review. See Technical Support
for
contact information.
Problem Type Summary
Xtium2-CLHS PX8 problems are either installation types where the board hardware is not
recognized on the PCIe bus (i.e. trained), or function errors due to camera connections or
bandwidth issues. The following links jump to various topics in this troubleshooting section.
First Step: Check the Status LED
Status LED D1 should be BLUE or flashing BLUE just after power up. If it remains flashing RED,
the board firmware did not load correctly. Once the Windows driver is started, LED D1 should be
GREEN or flashing GREEN. If LED D1 remains BLUE or flashing BLUE, the board is still running
from the safe mode load. This could indicate that the normal load in the flash is corrupted or not
present.
CLHS Link status is indicated by LED D3 – above the camera connector. The status colors displayed
follow industry specifications for Camera Link HS.
The complete status LED descriptions are available in the technical reference section,
Status LEDs Functional Descriptions
Possible Installation Problems
Hardware PCI bus conflict: When a new installation produces PCI bus error messages or the
board driver does not install, it is important to verify that there are no conflicts with other PCI
or system devices already installed. Use the Teledyne DALSA PCI Diagnostic tool as described in
Checking for PCI Bus Conflicts
. Also verify the installation via the Windows Device Manager.
BSOD (blue screen) following a board reset: After programming the board with different
firmware, the computer displays the BSOD when the board is reset (see BSOD (blue screen)
Verify Sapera and Board drivers: If there are errors when running applications, confirm that
all Sapera and board drivers are running. See Sapera and Hardware Windows Drivers for
details. In addition, Teledyne DALSA technical support will ask for the log file of messages by
Teledyne DALSA drivers. Follow the instructions describe in Teledyne DALSA Log Viewer.
Firmware update error: There was an error during the Xtium2-CLHS PX8 firmware update
procedure. The user can usually easily correct this. Follow the instructions Recovering from a