Daemyung Webgate Hybrid DVR Series, User Manual

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Appendix
Problem solving [FAQ]
problem & symptom
solution
If system power isn’t on, LED on the
system front won’t operate

Check the power of system

Check power voltage in out

Check or replace power supply if power doesn’t turn on after
above procedure
No video on some channels with black
screen

Check the camera connected with relevant channel.
Occasionally, the symptom may occur if camera video doesn’t
input correctly.

Check if power is supplied to camera correctly.

Occasionally, the symptom may occur with weak video signal
from video distributor when the video is connected with variable
systems. In this case, the symptom can be figured out/ solved
connecting the camera directly to DVR.
No Video on Screen

Check cable between DVR and camera

When camera is connected to HD-SDI BNC input :
Check if camera support HD-SDI output

When HD-SDI BNC output is connected to Monitor BNC directly :
Check if monitor support HD-SDI input

When HD-SDI video is changed through DVI, VGA, etc. thru video
converter: Check if video format of converter’s HD-SDI input
support s video format of this product.
Only logo screen shows repeatedly

Main board has a problem or SW is damaged. Please contact CS
team for a further check.
Cursor doesn’t move in Calendar
Search.

Check if marked at channel and date you want playback

Both channel and date should be checked to start playback.
Alarm doesn’t stop in spite of pressing
Remote Control [ESC] button to delete
after an alarm is triggered.

Please delete alarm pressing Remote Control [MENU] in front
panel as follows.
1)
Withdrawing event monitoring screen: Monitoring mode – It
turns off event monitoring time duration.
2) For alarm sound cancel: Event record mode - Alarm (Motion
detection/Video loss) – It erases alarm output.
3) For event cancel: Event record mode - Alarm (Motion
detection/Video loss) – It turn off mode.
No response in Live screen even FUNC
[TOOLS - PTZ] button is pressed.

Check if connected protocol and other configuration is set
correctly for PTZ camera in Menu -> Device -> PTZ.