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GLV-540 User Manual

105

7.2 Appendix B: Troubleshooting

This section describes the Error codes displayed on the LCD

Table 32: System Status Codes

Error Codes

Description

ERR 1: WAN
Connection
down

Check the Ethernet connection on PoE-SW physical port

ERR 2:
Network
Connection
down

The network is down.

ERR 3: IP
Address
Conflict

You have set an ip, which conflicts with another ip on the
network

ERR 4: DHCP
Server
Unreachable

Check the DHCP server, GLV cannot reach it

ERR 5: PPP
Server, No
Response

Check the PPP server, GLV cannot reach it

ERR 6: PPP
Idle timeout

PPPoE connection is lost, needs to reboot the board.

ERR 7: IP
Address
Conflict

Some other party has set the same ip as this device, talk to
administrator

ERR 8: No
Gateway
Configured

Configure the gateway through web or LCD

ERR 9: No DNS
Server
Configured

Configure the DNS Server parameters through web or LCD

Summary of Contents for GLV-540

Page 1: ...1 GLV 540 IP Phone User Manual Rev 1 0 3 ...

Page 2: ...ing a specific SIP Account 28 4 5 ANSWERING AN INCOMING CALL 29 4 5 1 Single Incoming Call 29 4 5 2 Multiple Incoming Calls 29 5 FEATURES 31 5 1 PHONE FEATURES 31 5 1 1 Multi User 31 5 1 2 User Mode 32 5 1 3 User Status 32 5 1 4 Default User 32 5 1 5 User Privilege 33 5 1 6 Multi Line 33 5 1 7 Auto Configuration 33 5 1 8 Configuration Backup and Restore 33 5 1 9 Factory Reset 35 5 1 10 Software Up...

Page 3: ...18 Call Pickup 49 5 2 19 Call Return 50 5 2 20 DTMF Mode 50 6 CONFIGURATION GUIDE 51 6 1 CONFIGURATION THROUGH LCD 51 6 2 CONFIGURATION THROUGH WEB BROWSER 53 7 APPENDIX 97 7 1 APPENDIX A FREQUENTLY ASKED QUESTIONS FAQ 97 7 2 APPENDIX B TROUBLESHOOTING 105 7 3 APPENDIX C ENTERING ALPHANUMERIC AND SPECIAL CHARACTERS 107 7 3 1 Key Mode 107 7 3 2 Entering Digits 107 7 3 3 Entering Small Letters Capit...

Page 4: ...E NUMBER 22 FIGURE 21 VOIP SETTINGS SIP AUTH NAME 22 FIGURE 22 VOIP SETTINGS SIP AUTH PASSWORD 23 FIGURE 23 VOIP SETTINGS SIP SERVER ADDRESS 23 FIGURE 24 VOIP SETTINGS SIP SERVER PORT 23 FIGURE 25 VOIP SETTINGS OUTBOUND SIP PROXY 24 FIGURE 26 EXIT SCREEN 24 FIGURE 27 IDLE SCREEN 24 FIGURE 28 OFF HOOK DIALING 25 FIGURE 29 ON HOOK DIALING 25 FIGURE 30 DIAL USING PHONE BOOK 26 FIGURE 31 SPEED DIAL 26...

Page 5: ...MANAGEMENT SOFTWARE 82 TABLE 17 DEVICE MANAGEMENT CONFIGURATION 84 TABLE 18 DEVICE MANAGEMENT DEBUG SETUP 88 TABLE 19 DEVICE MANAGEMENT ACCESS CONTROL 90 TABLE 20 DEVICE MANAGEMENT USER LOCK 90 TABLE 21 DEVICE MONITOR UPGRADE HISTORY 91 TABLE 22 DEVICE MONITOR CONFIG HISTORY 91 TABLE 23 DEVICE MONITOR CALL HISTORY 92 TABLE 24 DEVICE MONITOR ALARMS 93 TABLE 25 DEVICE MONITOR DEBUG MESSAGES 94 TABLE...

Page 6: ...d internet access and office users in a LAN environment behind NAT Firewall It provides all essential functions and features for office and home users through a user friendly and intuitive LCD interface GLV 540 IP phone is simple to use and will work in any existing SIP infrastructure with little a configuration It gives the complete flexibility to configure the Phone parameters through LCD and we...

Page 7: ...tion display Fail safe remote software upgrade NAT Traversal with STUN and IP Sharing 1 1 Acronyms AJB Adaptive Jitter Buffer CNG Comfort Noise Generation DTMF Dual Tone Multi Frequency DHCP Dynamic Host Configuration Protocol DND Do Not Disturb DNS Domain Name Service HTTP Hyper Text Transport Protocol IP Internet Protocol ITSP IP Telephony Service Provider LCD Liquid Crystal Display LED Light Em...

Page 8: ...h the other party Handset Mode You can lift the handset any time to listen If the speaker is on while lifting it is turned Off automatically Headset Mode You can press the headset button any time to listen If the speaker is on while lifting it is turned Off automatically Locked State In this state you can only receive calls ...

Page 9: ...set To reset the board 2 2 Installation 1 Connect the Foot Stand to the back side of the GLV 540 2 Connect the handset to GLV 540 with handset cord 3 Plug one end of Ethernet cable into the PoE SW port RJ 45 on the rear panel of GLV 540 and the other end into a working LAN WAN networking connection through an Ethernet switch or hub Led glowing Red in color indicates that Phone is booting and after...

Page 10: ...ess Net mask gateway address and DNS server addresses These parameters can be configured statically through LCD or Web browser or even dynamically through DHCP 3 GLV 540 phones need a valid SIP Account to make or receive VoIP calls IP phone will register the assigned phone number with the SIP server on power up However D Link GLV 540 phone can initiate calls by directly dialing destination sip URI...

Page 11: ...onferencing that facilitate seamless conference hosting at GLV with two more parties participating in the conference A high quality speaker phone allows loud and clear communication that is essential for any conference user GLV provides group listen feature that allows listening to an ongoing conversation this can be useful in a call centre environment where a supervisor can monitor an executive i...

Page 12: ... Getting Familiar with the LCD and KEYPAD Figure 2 GLV 540 LCD and Keypad Interface Soft Key Soft Key Navigation Keys 03 Jan 07 GLV 07 52 38 NewCall PBook Redial IPPhone 101 Welcome Time Phone Number Configurable Welcome Message Date Display Name ...

Page 13: ... an entry from any list None DND To enable disable Do Not Disturb feature Red MUTE To Mute Un Mute the phone in a call Red HOLD To keep the remote party on Hold Red HDSET To turn ON OFF the Headset Blue SPKR To turn ON or OFF the speakerphone Blue Numeric Keypad Standard telephone key pad None 4 2 Configuring through Web Browser The GLV can be configured through the Web Interface using a web brows...

Page 14: ...admin and password as 123 The home page of GLV 540 will now be displayed as shown in Figure 5 GLV 540 Home page Figure 4 Login through Web Browser Note To access the IP Phone GUI through a web browser the PC and the IP Phone need to be in the same network subnet Upon logging in the IP Phone Home Page is displayed Figure 5 GLV 540 Home page ...

Page 15: ...ress Click on the Network Configuration IP NTP link to get the IP Settings page Set the IP mode to Static DHCP PPPoE and accordingly modify the related IP parameters Now click on the Save button to save the configuration Figure 6 Network Configuration ...

Page 16: ...IP Accounts link Add a new SIP account and configure the SIP account parameters account id primary secondary server IP port phone number display name authentication user name and authentication password Save the changes by clicking on the Save button Figure 7 SIP Configuration ...

Page 17: ...e Click on the User Configuration Users link Add a new user and configure the user profile parameters User ID SIP accounts display name user profile access password user access to SIP account configuration user status Figure 8 User Configuration ...

Page 18: ...GLV 540 User Manual 18 Figure 9 User Configuration New User Click on Save button ...

Page 19: ... of the IP phone Other parameters can use default values Refer to the Section 6 Configuration Guide for the complete list of configurable parameters o IP Address configuration o Phone number it should be unique number within SIP proxy domain o User name and password used for authentication with SIP server o SIP proxy address Save these parameters after modification from the LCD or the Web browser ...

Page 20: ...lect Admin and press the SELECT soft key 03 Jul 07 GLV 12 16 57 2 user 1 1 Admin Select Exit Figure 11 Menu Login Screen Step1 System will ask for password Enter the admin password default 123 using the phone keypad Press the Enter key if correct password is entered then the administrator configuration menu is displayed Information 3 IP address 2 MAC address 1 Device Name Select Exit Figure 12 Inf...

Page 21: ...P address Netmask and default gateway Use the phone key pad to enter the IP address to be assigned to the IP Phone and press the soft key labeled Save IP Address 10 0 0 1 Enter the IP Address Save Clear Next Figure 15 IP Address Use the phone key pad to enter the Net Mask and press the soft key labeled Save Net Mask 255 0 0 0 Enter the Net Mask Save Clear Next Figure 16 Net Mask Use the phone key ...

Page 22: ...ettings 3 Voice Mail Settings 2 SIP Server Configuration 1 SIP User Configuration Select Exit Figure 18 VoIP Settings Figure 19 VoIP Settings SIP User Name Enter SIP user name using phone keypad press Save soft key Figure 20 VoIP Settings SIP Phone Number Enter SIP Phone Number using phone keypad press Save soft key Figure 21 VoIP Settings SIP Auth Name User Configuration SIP User Name is 101 Save...

Page 23: ...he displayed parameter LCD will return back to VoIP Settings menu Scroll down to Sip Server Configuration using the UP DOWN navigation keys Press Select soft key Figure 23 VoIP Settings SIP Server Address Enter SIP Server address using phone keypad press Save soft key Figure 24 VoIP Settings SIP Server Port Enter SIP Server Port using phone keypad press Save soft key User Configuration SIP Auth Pa...

Page 24: ...iguration When the IP phone is ready for use the following screen will be displayed 03 Jul 07 GLV 12 16 57 Welcome IP Phone user1 NewCall PBook Redial Figure 27 Idle Screen Note o A beep sound will be played through the speaker once the phone successfully registers with the configured SIP Server o The IP phone configuration cannot be simultaneously accessed through the Web and LCD Please logout fr...

Page 25: ...IP phone is idle No Line is in use The LCD will display the following menu 03 Jul 07 GLV 12 16 57 Enter the Number IP Phone user1 Call Clear Cancel 520 Figure 29 On Hook dialing o Now Press the soft key labeled Call to initiate the outgoing call o To edit the entered phone number use the soft key labeled Clear o To cancel the call use the soft key labeled Cancel Note On hook dialing allows you to ...

Page 26: ... initiate a call to the destination phone number configured in the 4th Speed dial entry Speed Dialing through LCD Keypad o To use Speed dial by viewing the contents of the speed dial list o Lift the Handset or Press the Speaker key or Press Headset key or Press any Line key The LCD will then display the off hook dial menu as shown in Figure 28 Off Hook Dialing o Now press the soft key labeled Spee...

Page 27: ...ing Public Global IP address o GLV IP phone and the target SIP device are connected to the same LAN To initiate a call using IP Address dialing enter the IP address of the target device For example Enter 192 168 10 192 5064 to call device with IP address 192 168 10 192 and port 5064 Note To dial the IP address using special characters change the key mode to Alphanumeric refer section 5 1 14 Key Mo...

Page 28: ... should be in Alphanumeric mode Note To dial the IP address using special characters change the key mode to Alphanumeric refer section 5 1 14 Key Mode 4 4 8 Call using a specific SIP Account GLV supports selecting a specific user profile while initiating an outgoing call The SIP account associated with the selected user profile will be used to make the call To initiate an outgoing call through a s...

Page 29: ...ll not show the incoming call screen but will give indication by ring and Line LED blink User can press line key to get the incoming screen or directly go OFF Hook handset spkr headset to connect the call 4 5 2 Multiple Incoming Calls If there are more than one Incoming calls that are yet to be answered the respective Line LED s will blink and GLV will play a ring tone The LCD will display the inf...

Page 30: ...ng call arrives while the LCD is displaying phone book or speed dial entries then new call indication is not provided on the LCD A line LED will blink to indicate the incoming call To answer this call either off hook or press the line LED to select the line and then answer the call as given in section 4 5 1 Answering Single Incoming call Note The phone cannot be used to initiate calls when MENU co...

Page 31: ... 540 can be operated by one or more user s at any given point of time Each user is associated with a user profile and this user profile can be associated with an SIP account Calls initiated received for the selected user will use the associated user profile SIP account One SIP account can be linked with one or more user profiles A user profile can be associated with only one user it cannot be shar...

Page 32: ...ofile can be modified either through Web or LCD interface Logging into a user profile through the LCD will update user status to AVAILABLE Similarly logging out of a user profile through LCD changes the user status to UNAVAILABLE Note Logging in through Web browser does not change the user status To change user status through the Web update user status field in User configuration web page and save...

Page 33: ...the Line is connected and media voice is flowing all other Lines will be inactive line is not in use or Call on the line is placed on Hold The exception is 3 Way Conference where in both the lines participating in the conference are active Note To Select a Line LI L2 L3 press the associates line button Taking the Handset Headset Speaker when the phone is idle not in call will select any one of ava...

Page 34: ...etc are optional and may not be present in CfgBkup zip Call History information in dialed received missed calls will not be restored in configuration restore operation Creating Configuration Restore package o Copy all files sysconfig xml acc_xxx xml etc to a directory No restriction on Directory name o Zip the directory and use it for restore No restriction on zip file name o User User privilege a...

Page 35: ...ase the existing configuration for software upgrade parameters is utilized The option to configure software upgrade parameters through LCD is not available To perform software upgrade a TFTP HTTP server is required to be setup This server will hold the files that will upgrade the existing software To initiate software upgrade through the Web o Click on the Device Management Software link in the IP...

Page 36: ... Account and can change any of the user or admin passwords Other users can view the field configuration on all pages and only edit their user configurations or user features user configuration upload and download and can only change their password One can modify the password of administrator and user based on your login privilege Changing the username is not allowed for both user and Admin Note De...

Page 37: ... 16 Downloadable Tones GLV supports downloading of custom tones The tones can be downloaded through Web interface this operation requires ADMIN privilege At any instant of time only one audio file is available for each Tone downloading the same tone again would replace the existing audio file A custom tone can be downloaded for the following Tones o MOH Music on Hold o MWI Message Waiting Indicati...

Page 38: ...he audio file should be in wav format with G 711A or G 711U encoded samples o The audio files are shared by all user profiles a change in any of the above tones will be reflected in all the user profiles o The filenames of the audio files should not be changed o Each file size can be upto 100 KB and the maximum size of the Zip file can be upto 800 KB o After the factory reset the previous download...

Page 39: ...ne according to your location To manually set the time select Manual mode of operation and specify the current date and time in Time Settings configuration Note Selecting Manual mode in Time Settings will cause the GLV system time to start from the last configured or saved date time upon power up 5 1 19 SIP Server Discovery The phone can automatically discover a SIP server in the LAN network and r...

Page 40: ...ects IP Address as input domain name is not supported Please clear set the field blank the STUN parameters Username Password as most STUN servers do not accept or require authentication for STUN messages 5 1 21 Remote Monitoring using SIP Trace SIP Trace feature facilitates viewing SIP signaling messages sent and received by GLV through the Web Interface To view SIP Trace messages through the Web ...

Page 41: ...C is provided to facilitate saving the debug messages displayed on the Web to a file This can be used to provide a file containing debug log information while reporting issues to customer support 5 1 23 Remote Monitoring using E mail GLV provides remote alarm monitoring through e mail Administrator can configure an e mail address to which e mail will be sent for alarms occurring at the IP Phone To...

Page 42: ...rward 13 Call Forward Disable Always Busy No Answer 14 Selective Call Forward Disable Accept Reject Forward 15 Anonymous Caller ID Enable Disable 16 Anonymous Call Reject Enable Disable 17 Call Waiting Enable Disable 18 Camp on Repeat Dialing Enable Disable 19 Call Park Enable Disable 20 HotLine Enable Disable You can configure the above listed features using the For example Consider the Feature A...

Page 43: ...ered before No Answer timeout occurs o Ring Splash If enabled a ring splash ring tone played for a short duration is played for each call that is forwarded unconditionally Unconditional Call Forward has the highest priority and masks On Busy and On No Answer Among Busy and No Answer Busy has highest priority Please refer to the Appendix D Call Feature Precedence section for more details 5 2 3 Sele...

Page 44: ...or other user profile s o A Call waiting tone will not be played for incoming calls that arrive while there is another established call which is associated with some other user profile For example Consider a user profile user 1 with call waiting disabled Line L1 is in a call established using user profile user 3 Now if an incoming call arrives for user profile user 1 it will be allowed and call wa...

Page 45: ...Hotline functionality will be effective only for the current default user 5 2 10 Warmline Warmline feature is similar to hotline If Warmline is enabled then an outgoing call is initiated to the pre configure destination after the Warmline timeout when any of the following actions are performed o On hook Handset is lifted o Speaker Headset Line button is pressed Note Warmline functionality will be ...

Page 46: ...l will be initiated to the original dialed number 5 2 13 Call Hold Call Hold feature facilitates placing an established call on hold To place a call on hold press the HOLD Key or select another line When a call has been placed on hold the corresponding Line LED will blink To release a call from hold press the HOLD key again or press the Line button or press the Release soft key This feature requir...

Page 47: ...soft key the LCD will display a list of calls to which Attended Call Transfer can be attempted Transfer To 1 2143 Select Cancel Figure 39 Attended Call Transfer Use the navigation keys to highlight a particular call selection and press the Select soft key to initiate Attended Call Transfer Note Upon completion of Call Transfer a Transfer success message will be displayed on the LCD The Transferred...

Page 48: ... the Conference soft key and then press L1 line key 5 2 16 Camp on Camp on feature facilitates automates repeated dialing to a destination phone number that is currently busy Here the phone will attempt to call the destination after a configurable time interval for a configurable number of retry attempts The GLV phone will ring when the destination phone is ready to accept the call Camp on feature...

Page 49: ... Retrieve a Parked call o When the phone is idle and on hook press the Function Key key labeled P1 o The phone LCD will display a function menu select the Call Retrieve option and enter the Call Park Token o The Parked call will now be connected with this IP Phone Note Call Park token need not be entered to retrieve a parked call if the call being retrieved was parked by the same IP Phone 5 2 18 C...

Page 50: ...t user o Call to the last caller s phone number will go through the SIP server configured in the SIP account associated with user profile initiating Call Return o Call return will not function properly if the last incoming call was a peer to peer call 5 2 20 DTMF Mode GLV supports the following modes for transmitting and receiving DTMF o In Band Mode DTMF are sent in band o Out of Band Mode DTMF a...

Page 51: ... Download Software Upgrade IP Mode Static DHCP PPPoE DTMF Transport Auto Mode Out of Band RFC 2833 SIP Info In Band Volume Control Handset Volume Speaker Phone Volume Headset Volume Restore Factory Default System All Users MENU IP Parameters IP address Netmask Default gateway SIP User Configuration Display Name Phone Number Authentication Username Authentication Password SIP Server Configuration S...

Page 52: ...ad User Logout Change Display Name Change User Password MENU Phone Book Add Entry Edit Entry Delete Entry Speed Dial Add Entry Edit Entry Delete Entry Volume Control Handset Volume Speaker Phone Volume Headset Volume LCD Control Contrast Backlight Caller Preferences Auto Answer Call Forward Selective Call Ringer Type Call Waiting Hotline Do Not Disturb Anonymous Call Rejection Call Forward Always ...

Page 53: ...ify custom settings for these parameters choose country code OTHERS and click on Tone Setting button Any change in the Country Code parameter will cause IP Phone to reboot Value Range India USA China Taiwan Japan UK MiddleEast Others Default Value India Tone One can define the tone characteristics for each of the following tones or select to play downloaded sound file Dial Tone This tone is played...

Page 54: ...ssible values are maximum 5 digits Default Value Note Character at Dial termination and Access Code are not allowed to have the same configured value Access Keys Dialing Here a user can configure weather to use Access keys dialing or not Value Range Enable Disable Default Value Enable Device Configuration Dial Termination Inter Digit Timeout This is the maximum time to wait in between digits while...

Page 55: ...riod to login again Value Range 1 to 30 minutes Default Value 10 minutes Dial Tone Timeout This is the maximum time to wait for user to dial any key after going off hook After this timeout error tone is played to user Value Range 5 to 120 Seconds Default Value 30 Seconds Progress Timeout This is the maximum time to wait to get any response from other end after dialing out During this period progre...

Page 56: ...s tones played like dial tone progress tone busy tone etc Value Range 1 to 10 Default Value 7 DTMF Level Sets the volume level for DTMF keys tones played at User local and to remote network Value Range 1 to 10 Default Value 5 Side tone Level Sets the level of side tone generated when you are speaking on the handset Value Range 1 to 10 Default Value 5 Device Configuration LCD Settings LCD Idle Mess...

Page 57: ...ange IN BAND OUT_OF_BAND SIP_INFO AUTO Selecting IN_BAND DTMF are sent as IN Band packets with voice Selecting OUT_OF_BAND DTMF are sent as per RFC2833 Selecting SIP_INFO DTMF packets are sent as SIP_INFO packets Selecting AUTO the DTMF transmission negotiated as the remote party s capability Default Value AUTO DTMF Payload Type Enter the payload type to use for out of band DTMF packets Value Rang...

Page 58: ...maximum desired jitter delay in milliseconds Value Range 60 to 300 ms Default Value 150 Audio Configuration Other Settings AGC Enable this AGC Automatic Gain Control to normalize the signal level from the microphones Value Range Enable Disable Default Value Enable AEC Filter Length This specifies the AEC filter length Value Range 1 to 64 ms Default Value 64 ms Frame Loss Concealment Enable this fi...

Page 59: ...ange Any valid IP address in dot separated form max 15 chars Default Value 10 0 0 1 Network Mask This field specifies the Net Mask of the DIP in dot separated form Value Range Any valid IP address in dot separated form max 15 chars Default Value 255 0 0 0 Default Gateway This field specifies the Default Gateway of DIP in dot separated form Value Range Any valid IP address in dot separated form max...

Page 60: ...mary Server This specifies the NTP Primary server This is used only when the Mode is selected as NTP it can have IP address or domain name There are many NTP servers in the Internet like ntp1 dlink com ntp dlink com tw pool ntp org etc Value Range Any valid IP address or domain name max 50 characters in dot separated form Default Value ntp1 dlink com Secondary Server This is an optional field whic...

Page 61: ...er should be statically configured to pass the ports in RTP port range configured in Network Configuration NAT Media Media Settings page and Local SIP port configured in SIP Configuration SIP Accounts Others page Network Configuration STUN Parameters Primary STUN Server IP Address This specifies the Primary Stun server IP address or the domain name Value Range Any valid IP address or domain name m...

Page 62: ...ifies the Type Of Service value that is used for RTP packets Recommended value is 160 Value Range 0 to 255 Default Value 160 VLAN Enable this field to use IEEE 802 1 Q VLAN feature The phone will communicate using VLAN over the Ethernet network Value Range Enable Disable Default Value Disable VLAN ID This field specifies the VLAN ID to use for communication using VLAN Value Range 1 to 4094 Default...

Page 63: ...main name to be used for your IP Phone Value Range Any valid domain name max 50 chars Default Value Server IP Address This specifies the DDNS server IP address for adding the Phone s DNS Entry in the DNS List This can be either IP or domain name Value Range Any valid IP address or domain name max 50 characters in dot separated form Default Value 0 0 0 0 Port This specifies the DDNS Server s Port N...

Page 64: ... configuration parameters Modifying his sip Account setting is possible only when Admin has configured Sip Account Access setting as Enable Value Range List of Available Account ID s Default Value Acc1 Service Provider This field is a drop down list to select the Service provider for that Account ID The service provider specific changes in software are enabled through this parameter Value Range DV...

Page 65: ...ges will be sent Value Range Any valid IP address or domain name max 50 characters in dot separated form Default Value Outbound Proxy Server Port This field specifies the Sip Outbound Proxy Port number Value Range 1 65535 Default Value 5060 SIP Configuration SIP Account Authentication Parameters Phone Number This field specifies the phone number using which other devices can call this Phone Value ...

Page 66: ...to value smaller than binding inactivity timeout at NAT Router Value Range 40 to 86400 seconds Default Value 3600 seconds SIP Configuration Voice Mail Settings This section describes the settings used to Retrieve and Record the voice mail messages Extension Number To Record This specifies the Phone number of the Voice mail server to be used for forwarding the calls to the voice mail server Value R...

Page 67: ...ult Value 101 User Name This field along with the Password used to authenticate the IP Phone with the Voice Message Server Value Range Accepts alphanumeric characters hyphen underscore max 30 chars Default Value 101 Password This field along with the User Name used to authenticate the IP Phone with the Voice Message Server Value Range Accepts alphanumeric characters hyphen underscore max 30 chars ...

Page 68: ...omain name If it is disabled it will connect directly to the configured server Value Range Enable Disable Default Value Disable Registration Retry Interval This field specifies the Interval for retrying the Registration if there is no response for the previous attempt to Register Value Range 40 to 86400 seconds Default Value 300 seconds Local Port This field specifies the IP Phone s Sip Local Port...

Page 69: ...any Account ID will link the above User ID with the selected Account ID Only Admin can select the SIP Account and link to User ID The same SIP Account can be shared by multiple users Value Range List of available AccountID s Default Value acc1 User Configuration User Access Control Password This field specifies the password of the user This along with the User ID is used to control the access to G...

Page 70: ...ation status of the selected user Table 11 User Configuration Features User Configuration Features User ID This is a drop down list to select the User ID for which the Feature settings will be shown Admin can select any User ID to configure the user feature settings Value Range Available User ID s List Default Value User1 Ringer Type This field is the drop down list of available Ring ID s The user...

Page 71: ... incoming call for the user would be rejected Value Range Enable Disable Default Value Enable Call Waiting Timeout This field specifies the timeout for waiting call If the user does not accept the waiting call by this time it would be rejected Value Range 10 120 seconds Default Value 30 User Configuration Features Call Forward Description The Call Forward feature will forward the calls to this des...

Page 72: ...is enabled Value Range Accepts alphanumeric chars hyphen underscore max 30 chars Default Value Selective Call This field is a drop down list which is used to select special treatment for a group of incoming calls Value Range Disable Accept Reject Forward Default Value Disable Selective Call Forward To This is used when Selective Call is forward and any incoming call matching with this list will be...

Page 73: ...ip port ip without port number ip ip with port number ip port Default Value 100 Interval Warm Line Timeout This specifies the time after which the hot line will be dialed after the user goes off hook When it is 0 the number will be dialed immediately after off hook Value Range 0 60 seconds Default Value 5 Anonymous Calls Enable this flag to replace the caller s identity with anonymous string in th...

Page 74: ...eving the parked call This retrieve access code is provided by Sip server To retrieve the parked call user needs to dial the parked call token ID on selecting retrieve feature Value Range Accepts Numbers max 30 digits Default Value Pickup Code This code is used for picking up a call ringing on another phone This pickup code is provided by Sip Server Value Range Accepts Numbers max 30 digits Defaul...

Page 75: ...alue Range Enable Disable Default Value Enable Hold Reminder Enable this feature for reminding the user when a call is on Hold for a long time The user will be reminded with a short beep for every few seconds Value Range Enable Disable Default Value Disable Note This feature shall be supported in the next release Hold Reminder After When Hold reminder is enabled and calls are in Hold for this inte...

Page 76: ...e book entry The corresponding values will be loaded in Name Number text boxes and Ringtype drop down list will show the current configured ring type for that entry You can modify any of these values and click Save button to apply the changes At any time you can click on Cancel button to discard the changes Click Close to come out from this Edit page Delete Click on the icon in Delete column to de...

Page 77: ...ast Operation Failed While restore is in progress you are advised not to perform any operation on the phone Phone Book Add New Entry Name This field specifies the display name of the phone book entry Value Range Accepts alphanumeric characters hyphen underscore max 30 chars Default Value None Number This field specifies the phone number of the phone book entry Value Range Accepts the following val...

Page 78: ...to add any new speed dial entry This will open a new page With Speed Dial ID Name and Destination Number as text boxes Here Speed Dial ID and Destination Number are mandatory and Name indicates the display name it can be optional You can click Save button to apply the changes to the Speed dial List At any time you can click on Cancel button to discard the changes Click Close to come out from this ...

Page 79: ...Speed Dial ID This field specifies the speed dial Index ID of the speed dial entry This is always mandatory to add any new entry Value Range 0 to 99 Default Value Name This field specifies the display name of the speed dial entry Value Range Accepts alphanumeric characters hyphen underscore max 30 chars Default Value Destination Number This field specifies the phone number of the speed dial entry ...

Page 80: ...ck Close to come out from this Edit page Delete Click on the icon in Delete column to delete the existing dial plan entry Add New Click on the Add New button to add a new dial plan entry This will open a new page with loaded in Match String Add Prefix Add Suffix strip as text boxes Here Match String is mandatory and other fields can be optional You can click Save button to apply the changes to the...

Page 81: ...entry Match String The Number to be dialed by the user for which the dial plan is set Strip Number of digits to be stripped off Add Prefix The string to be prefixed to the dialed string Add Suffix The string to be suffixed to the dialed string ...

Page 82: ...Address is configured as Get from DHCP this address would be retrieved if available from the DHCP response and if it is Static you can set this address Value Range Any valid IP address or domain name maximum size of 50 characters in dot separated form Default Value 10 0 0 254 Port This specifies the port where the Upgrade server is running Value Range 1 to 65535 For TFTP 69 for HTTP HTTPS 80 Defau...

Page 83: ...pgrade after factory reset None Don t upgrade Setting this Mode to Once Now will affect the IP Phone to restart and at the next boot up the software upgrade procedure would be carried out Runtime setting For Factory Reset option may not affect to start Software Upgrade at the next Factory Reset This is affective at first time when device is powered up and for every factory reset done by Admin For ...

Page 84: ...of the sound file from your PC It opens an Operation in Progress page which shows the status of the downloading process You can t open any other page and no other operation is allowed till this process is complete Restore Configuration to Phone This section allows you to restore the configuration from your PC Admin can restore the complete system configuration and all any user configurations R D u...

Page 85: ...ill get Operation in Progress page which shows the operation status of the backup You are not allowed to perform any operation from the GUI till this process is complete For Admin Configurations the backup file name on the PC is dip_systemconfig zip For any users the backup filename will be with their name as dip_userIDconfig zip Device Management Configuration Auto Configuration Auto Configuratio...

Page 86: ... will be used only with server type as Http or Https and Setting this address all your http https packets will flow through this Proxy address Value Range Any valid IP address or domain name maximum size of 50 characters in dot separated form Default Value Proxy Server Port This specifies the port where Proxy server is running Value Range 1 65535 Default Value 3128 DVX Server Authentication Keys T...

Page 87: ...e to restart and at the next boot up the configuration upgrade procedure would be carried out Runtime setting For Factory Reset option may not affect to start Configuration Upgrade at the next Factory Reset This is affective at first time when device is powered up and for every factory reset done by Admin For this to work the factory reset values when set with For Factory Reset Option Value Range ...

Page 88: ...dress or domain name of the syslog server Value Range Any valid IP address or domain name maximum size of 50 characters in dot separated form Default Value 10 0 0 24 Syslog Server Port This specifies the port of the Syslog server Value Range 1 65535 Default Value 514 SIP Trace Enable this field to view all the SIP messages of the IP Phone these messages will be shown at Device Monitor SIP Trace pa...

Page 89: ...his specifies the subject for the email to be sent to configured To Address Value Range Accepts alphanumeric characters space underscore dot max 90 chars Default Value Alarm message from IP Phone Mail Server Address This specifies the IP address or domain name of the mail server Value Range Any valid IP address or domain name maximum size of 50 characters in dot separated form Default Value Mail S...

Page 90: ...user and Admin User ID This is a drop down list to select the user to change his access password Admin can change his password and any of the user passwords Other users can only change his password Value Range Admin and List of available users Default Value Admin New password Enter the new password you want to set for selected user Value Range Accept Numbers max 30 digits Default Value Retype New ...

Page 91: ...e status is not known For detailed information about this status click on Status link Table 22 Device Monitor Config History Device Monitor Config History Config History Shows the history of configuration restore done Shows details like userID s upgrade file name server type server address and time The table has following columns File Name The name of configuration restore file used during configu...

Page 92: ...eader field to sort the view based on caller This field is visible when the Type of Call History is Received Call History or Missed Call History Number This field specifies the phone number of the caller Click on the Number header field to sort the view based on Number This field is available when the Type of Call History is Received Call History or Missed Call History To This field specifies the ...

Page 93: ...nently clear the selected type of Call History log from the device memory After resetting the call history log it cannot be restored back Total Call Duration Shows the total call duration of all the call of the selected call history type Table 24 Device Monitor Alarms Device Monitor Alarms Alarms List of all Alarms from the IP Phone To configure the Alarm Level go to Device Management Debug Setup ...

Page 94: ...s click Resume button Pause Click on this button to stop receiving the online messages and view all the previous messages Resume Click this button to continue receiving the online messages Once it is clicked you cannot view all the previous messages until you click on Pause button Save to PC Click on this button to save all the debug messages on to your PC It is saved as glv_debug log Clear All Cl...

Page 95: ...the device memory For settings about the SIP trace messages configurations refer to Device Management Debug Setup page Table 27 Device Management Apply Changes Apply Changes Apply Changes Each page on GUI where configuration settings can be modified has SAVE button Make any required modifications and click on SAVE button of every page where modifications are done To permanently save changes to the...

Page 96: ...ncludes User s Phone book Speed dial Dial Plan User Features Call History will be reset with the default user configurations Reset This is Radio button which allows you either to do factory reset to the complete system or only to the selected user If you are logged in with Admin privilege you can select from here Value Range System User Default Value User User This is a drop down list whether to s...

Page 97: ...rowser window was closed without logging out properly or the some one has logged in to LCD Menu Configuration Log out from LCD Menu Configuration or wait for the Auto Logoff time before accessing the Web page again or restart the phone You may want to configure a low Auto logoff time to prevent this from happening o I was logged in to GUI After some time when I tried to access any pages it gave me...

Page 98: ...Galeon version 1 2 7 o I am using Mozilla browser while saving web it is asking to select IP on some pages what I have to do When you are using mozilla browser don t select Save Password option When you login one message box will come with option Never Save Password select it o I am not able to save Phonebook speed dial dial plan files to PC using Save to PC option Phone is not saving the file on ...

Page 99: ...for adding these entries you need to login the LCD menu with your user password and can add Phone Book or Speed Dial List entries o Can I dial to a number configured in the phonebook using speed dial No Phone book and Speed dial are independent features However the same phone number can be configured in phone book and speed dial and accessed independently o How can I make Peer to Peer Calls For ma...

Page 100: ...to remain in Handset interface In this screen there is a time out configured after which the Talk option is selected by the phone o An established call gets disconnected after sometime why The phone has a feature to limit the maximum call duration This will cause automatic call disconnection once the call duration reaches the configured maximum call duration To prevent a call from being disconnect...

Page 101: ...ture has an enable disable option which can be configured from GUI for enabling Park soft key modify GUI s User Configurations Features Advanced Features page Call Parking Feature If the feature is disabled the call park soft key will be hidden in connect screen o Call Park or Call Retrieve or Call Pickup features are failing why Current Implementation of Call Park Pickup Retrieve are specific to ...

Page 102: ...ture Why the Busy call is not automatically retried Campon Call is not automatically retried you need to click on Campon Soft key after getting the feedback response as busy o I selected Head set button from key pad it is getting Headset not detected why The following can be the reasons You may not have connected your Headset Speaker and Mike to the Phone connect them If you are only connected RJ1...

Page 103: ...t Change button and select format as CCIT a law or CCIT u law and select attribute as 8 000 khz 8 bit Mono and click on ok button Mention your file name and select save type as wav and click on save o What is the Maximum size of the Tone file to be downloaded For Normal Tone download files the size is 100 KB For all tones zip file you can download maximum upto 800 KB For All tones place all the au...

Page 104: ... download the Tone zip file from the CD with this User Manual using GUI Tone Download o Why software upgrade is not happening First verify whether you have right software upgrade file names Software Upgrade Procedure may fail Version Number of the upgrade files is same as the current version of the Phone Product Number of the Upgrade files is different from the Phone Product Number Hardware Versio...

Page 105: ...ave set an ip which conflicts with another ip on the network ERR 4 DHCP Server Unreachable Check the DHCP server GLV cannot reach it ERR 5 PPP Server No Response Check the PPP server GLV cannot reach it ERR 6 PPP Idle timeout PPPoE connection is lost needs to reboot the board ERR 7 IP Address Conflict Some other party has set the same ip as this device talk to administrator ERR 8 No Gateway Config...

Page 106: ...tiating a call Err Dial Timeout In off hook state if no digits are dialed with in the dial time configurable through Web this message is displayed Err Sip Err Code Shows the error code of sip 200 Normal Termination SIP Error Code 302 Call Forwarded SIP Error Code 400 Bad Request SIP Error Code 401 Unauthorized SIP Error Code 402 Payment Required SIP Error Code 403 Forbidden SIP Error Code 404 Not ...

Page 107: ...r the corresponding digit Example To enter 4 press key 4 once 7 3 3 Entering Small Letters Capital Letters Press a digit key multiple times to enter the characters mapped to that key Both small letters and capital letters and numeric digits are mapped to same key for e g Numeric key 2 has 2 a b c A B C mapped to it in the same sequence To enter small letter a press the key twice and to enter A pre...

Page 108: ...are enabled o Incoming Call Feature Precedence User Status Available Unavailable Call Forward Unconditional Selective Call Features Accept Reject Forward Do Not Disturb DND Anonymous Call Rejection Call Waiting Call Forward on Busy Call Forward on No Answer o Outgoing Call Feature Precedence Peer to Peer Call Dial Plan Registration Status ...

Page 109: ...vent Notification RFC 3265 Audio Features Full duplex hands free speakerphone Digital Signal Processing DSP Support for G 723 1 5 3k G723 1 6 3k G 729A B G 711 µ A law G 726 32k iLBC G 722 wide band In band out of band DTMF In Audio RFC2833 SIP INFO Silence Suppression VAD voice activity detection CNG comfort noise generation AGC automatic gain control Packet loss concealment Acoustic Echo Cancell...

Page 110: ... Local device configurations through LCD interface Auto manual Provisioning Remote device monitoring using syslog and SIP trace Remote alarm monitoring information sent through e mail Device configuration back up and restore Phone book Speed dial Dial plan back up and restore Reset to factory default configuration Call Statistics dialed calls received calls missed calls per user User lock with pas...

Page 111: ...ccount o Corporate Individuals configure and use the phone with single account Individuals configure and use the phone with multiple accounts Individuals use the phone but the admin maintain the phone o Factory Different people share the phone with single account at the same time Different people share the phone with separate account at the same time Individuals use the phone but the admin maintai...

Page 112: ... from its source to the destination computer DNS Short for Domain Name System or Service or Server an Internet service that translates domain names into IP addresses DSP Digital Signal Processor A specialized CPU used for digital signal processing DTMF Dual Tone Multi Frequency The standard tone pairs used on telephone terminals for dialing using in band signaling The standards define 16 tone pair...

Page 113: ...ansmission Unit MTU is the largest size packet or frame specified in octets eight bit bytes that can be sent in a packet or frame based network such as the Internet The maximum for Ethernet is 1500 byte NAT Network Address Translation NTP Network Time Protocol a protocol to exchange and synchronize time over networks OBP SBC Outbound Proxy or another name Session Border Controller A device used in...

Page 114: ...he Internet protocol suite Using TCP applications on networked hosts can create connections to one another over which they can exchange data or packets The protocol guarantees reliable and in order delivery of sender to receiver data TFTP Trivial File Transfer Protocol is a very simple file transfer protocol with the functionality of a very basic form of FTP it uses UDP port 69 as its transport pr...

Page 115: ...ual Provisioning Remote device monitoring using syslog and SIP trace Remote alarm monitoring information sent through e mail Device configuration back up and restore Phone book Speed dial Dial plan back up and restore Reset to factory default configuration Call Statistics dialed calls received calls missed calls per user User lock with password Firmware Upgrade Fail safe firmware upgrade via TFTP ...

Page 116: ...P Phone 2xEth with LCD SIP w PoE Black with Euro type adaptor GLV 540GYA A VoIP Phone 2xEth with LCD SIP w PoE Grey with US type adaptor GLV 540BK VoIP Phone 2xEth with LCD SIP w PoE Black Without Adapter GLV 540GY VoIP Phone 2xEth with LCD SIP w PoE Grey Without adapter Table 37 Variants for DC adapter for GLV 540 Part Code Product Description GPS 015 E DC ADAPTER 5V 3A Wallmount Euro Type AC Inp...

Page 117: ... Modems One Year 10 ISDN Products One Year 11 Digital Home Products Digital Home Products Digital Home Products Digital Home Products One Year 12 Repeaters Transceivers Repeaters Transceivers Repeaters Transceivers Repeaters Transceivers One Year 13 PCMCIA Products PCMCIA Products PCMCIA Products PCMCIA Products One Year 14 Wireless Products Wireless Products Wireless Products Wireless Products On...

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