Crystal Vision Indigo 2 CoolFlow User Manual Download Page 39 | Manualshive

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Crystal Vision

Trouble shooting

Indigo 2 CoolFlow User Manual R1.3

38

20/06/2012

Frequently asked questions

Why are there no LEDs illuminated?

Check that at least one frame PSU is functioning

Check that the frame is powered and that the fuse is intact

Check that the panel is cabled correctly

What should I do if the TEMP LED is red?

Check that cool air is able to circulate through the front panel grilles and out of the
ventilation holes at each side of the frame

Check that the panel and PSU fans are operational and that the FRONT FAN and PSU FAN
LEDs are not red

What should I do if the PSU FAN LED is red?

Check that the PSU fan is plugged in correctly

Try replacing the fan

What should I do if the FRONT FAN LED is red?

Check that both front control panel fans are plugged in correctly

Try replacing the fans

What should I do if the UPPER or LOWER PSU LED is red?

Check that the mains cord is connected to the PSU indicating the fault

Try replacing the appropriate PSU

Why does the LOWER PSU LED flash from green to off?

This will occur if two PSUs are fitted when the Two/One PSU switch at the rear of the front
panel is set for only one PSU. Move the switch into the Two position.

How do I check RS422 comms status?

Look at the Comms LED. It should flash slowly at medium intensity when a valid
communication link is present. It will flash brightly when the communication link is active

Why has Statesman and/or two-panel link serial communication failed?

Check that the appropriate cabling is connected correctly and is intact

Can both panels in a frame pair have active (or Statesman) panels?

No, only one frame in a frame pair can have an active front panel

Why does a custom card name change to the default name when I plug in a card of
the same type?

A custom name is only retained if a card is plugged in to a slot that had held a custom
named card of exactly the same type and version

Why doesn't the switch on the front panel that sets the slot address work?

Changing this switch only takes effect the next time the front panel is powered up

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Summary of Contents for Indigo 2 CoolFlow

Page 1: ...k Station Road East Whittlesford Cambridge CB22 4WL England E mail sales crystalvision tv Website www crystalvision tv Tel 44 0 1223 497049 Fax 44 0 1223 497059 Indigo 2 CoolFlow 2U frames Includes Indigo 2 CoolFlow and Indigo 2SE CoolFlow ...

Page 2: ... Bus IO connector 10 RJ45 422 Control Input connector 11 Terminating the RS422 Statesman chain 11 RJ45 Ethernet connector 12 2 4 Front panel settings 12 Frame Address 12 Status LEDs 13 Lower Upper slot range 13 Config Switches 13 Default IP address Indigo 2SE only 14 PSU Configuration 14 2 5 Controlling two frames from one panel 14 Establishing a serial link 15 Setting frame addresses 16 2 6 Ether...

Page 3: ...ing power supplies 30 Replacing the PSU fan 31 Replacing the front panel fan 32 Replacing the mains input fuses 33 Software upgrades 34 Downloading licenses 35 4 Trouble shooting 36 Reading front panel LED status 36 PSU relays 37 Frequently asked questions 38 5 Appendix 39 5 1 Module addresses and node numbers 39 5 2 SNMP Quick Start Guide 40 6 Specification 44 Revision 1 Appendix 5 2 SNMP quick s...

Page 4: ...lure All models have a hinged front panel that allows easy access to removable fan assemblies power supplies and modules The Indigo 2 CoolFlow frame with front control panel open There are three easily accessible front fans One is fitted on a detachable plate in front of the PSUs and the other two are attached to the rear of the front panel If the front panel is opened an optical sensor switches t...

Page 5: ...rm changeover relay The relay contacts are available on Remote 2 4 connector on the rear of the frame There are five two colour LEDs on an active or passive front panel with yellow green indicating a normal condition and red an abnormal condition If the LED is unlit this indicates an inactive condition such as a single PSU fitted or PSU fan not running with the front panel closed There is also a y...

Page 6: ... operate this unit for extended periods with the front panel open Do not use the frame unless all the rear connector positions are filled either with Crystal Vision Rear Modules or with Crystal Vision blanking plates Do not operate the equipment with covers or panels removed General To avoid electric shock do not operate this product in wet or damp conditions To avoid injury or fire hazard do not ...

Page 7: ...te indefinitely with an ambient temperature of 40 degrees It is also possible to operate the frame with the front panel open however the frame may not meet electromagnetic compatibility EMC requirements in this open condition 2 2 Frame connectors The following connectors are available at the rear of the frame Connector Function Notes IEC top Upper PSU AC input 85 to 264V fuse under flap IEC bottom...

Page 8: ...pply modules Mains cables must have a minimum current rating of 6A and are fitted with an IEC 320 female connector include a protective ground connection and meet relevant local safety standards Tip To reduce the risk of electric shock if two power supply cords are used plug each power supply cord into separate branch circuits employing separate service grounds Note The fuse holder is part of the ...

Page 9: ...dc out 2 Frame GND Frame GND 3 Slot 9 GPI a Slot 11 GPI a 4 Slot 6 GPI a Slot 8 GPI a 5 Slot 5 GPI a Slot 7 GPI a 6 Slot 5 GPI b Slot 7 GPI b 7 Slot 2 GPI a Slot 4 GPI a 8 Slot 1 GPI a Slot 3 GPI a 9 Slot 1 GPI b Slot 3 GPI b 10 Slot 10 GPI a Slot 12 GPI a 11 Slot 10 GPI b Slot 12 GPI b 12 Slot 9 GPI b Slot 11 GPI b 13 Slot 6 GPI c Slot 8 GPI c 14 Slot 6 GPI b Slot 8 GPI b 15 Slot 5 GPI c Slot 7 G...

Page 10: ...2 GPI e Slot 4 GPI e 11 Slot 2 GPI f Slot 4 GPI f 12 Slot 9 GPI e Slot 11 GPI e 13 Slot 9 GPI f Slot 11 GPI f 14 Relay common upper PSU Relay common lower PSU 15 5 3V 10 dc out N C 16 RX bus RS422 N C 17 TX bus RS422 N C 18 RX RS422 i p Statesman N C 19 Slot 1 GPI e Slot 3 GPI e 20 Slot 1 GPI f Slot 3 GPI f 21 Slot 10 GPI e Slot 12 GPI e 22 Slot 10 GPI f Slot 12 GPI f 23 Relay open on fault upper ...

Page 11: ...2 Bus IO connector Pin number Function 1 2 and 3 Not used 75 ohm resistor to GND in frame 4 TX bus RS422 5 TX bus RS422 6 Not used 75 ohm resistor to GND in frame 7 RX bus RS422 8 RX bus RS422 The signals on pins 4 5 7 and 8 are also available on the Remote 2 connector Note TX and RX are defined on the boards This connector can be used to link two frames where one frame is either an active frame o...

Page 12: ...hare this connection must have a common ground connection This will normally occur through the earth pins on the mains connectors Terminating the RS422 Statesman chain The RS422 communication chain used for Statesman should be terminated when a frame is the last device in a chain or a when a frame is the only device It is unterminated for all other applications including when frames are used with ...

Page 13: ...s will be present Frame Address The frame address which only relates to active panels such as the Statesman enabled is set to give a frame or frame pair a unique address when used in serial 422 connected systems In a TCP system the frame address switch must be set to zero Rotary Switch Position Description Frame Address Normally zero This is usually the address of the frame from 0 to 15 Note Set t...

Page 14: ... operated as a pair The two frames should be connected so that control can pass from one frame to the other using an RS422 serial link Config Switches Piano switch Switch 1 2 controls the cooling fan modes Switch one control which of the two cooling regime is to be implemented Quiet mode uses a set of slightly higher temperature bands and will allow the frame to heat further before increasing the ...

Page 15: ...m GREEN to OFF every two to three seconds to warn that the switch is incorrectly set Should only a single power supply be fitted with the switch set to position two a power supply fault will be registered 2 5 Controlling two frames from one panel A single active or remote control panel may control modules in up to two frames This constitutes a frame pair where one frame is set to its upper slot ad...

Page 16: ...e Remote 2 connectors or by using a CAT 5 patch cable linking the 422 Bus Output connectors Using a CAT 5 patch cable A CAT 5 cable TIA EIA 568A CAT 5 PATCH is plugged in the connectors labelled 422 Bus Output on each frame Using Remote 2 connectors A special cable is connected between the Remote 2 D Type connectors of the two frames The cable required uses two female 26 way high density D Type so...

Page 17: ...ndigo active remote Statesman panel hardware settings Frame address Note Passive panels do not have a Frame Address switch Rotary Switch Position Description Frame Address Normally zero This is usually the address of the frame from 0 to 15 Note Set this switch to position 0 unless multiple frames communicate with a single PC port in a Statesman system or if multiple control panels connect to a sin...

Page 18: ...t control Ethernet control is provided by the Indigo 2SE CoolFlow frame This allows the Statesman PC control system or remote active control panels to control a large number of the Indigo Ethernet series frames over a local area network Statesman control of Indigo frames over the Ethernet ...

Page 19: ...IP address by setting the default IP address switch DIP4 to down Open up your PC web browser and set its search to http 10 0 0 201 and select go to This is the default IP address the sub mask being 255 255 255 0 After a dialogue box has briefly appeared the Indigo main status page will be displayed This page will give a large amount of status information about the frame and its power supplies From...

Page 20: ... web server and then accessing an internal web page Any software upgrades can also be downloaded to the frame via this web page From this web page you are able then to change the IP address manually or automatically if DHCP is available A frame serial number may also be entered To reset the IP address from the status page select the Network link A new page will open allowing entry of the required ...

Page 21: ...tification or for auditing purposes The frame will have had a serial number entered during manufacture this will be the front panel serial number This serial number can be freely overwritten with any series of numbers within the specified range The electronic serial number consists of three groups of numbers These groups must only contain digits with no gaps and must fall into the range of 0 127 A...

Page 22: ...logue box will be displayed Error dialogue box Once a serial number has been successfully entered a confirmation dialogue is displayed The Status page will also echo the new serial number Serial number successfully added Naming As well as having a discrete IP address it can be useful to give a frame its own unique name perhaps to reflect its location The naming tab allows this with up to 20 charac...

Page 23: ... etc is known on a network The hostname is used to identify a particular host in various forms of electronic communication such as the World Wide Web e mail or Usenet The hostname tab enables such a name to be entered Hostname window Reset The reset button allows the frame front panel to be rebooted remotely which is required when the IP address is changed Reset window Note Restart only affects th...

Page 24: ...atus or generate traps on a status change of the PSU and frame systems These SNMP traps can then be used to trigger alarms for example say when a signal has been removed video standard changed or any of the many monitored status variables change Note It will be necessary to import the frame MIB into the SNMP manager See the manager instructions if necessary to accomplish this Management informatio...

Page 25: ... not present The frame variables monitored are Name Value Name Value Frame Present 1 Frame PIC found not found PSU Present 1 Found not yet found Frame Present 2 Frame PIC found not found PSU Present 2 Found not yet found Frame Type 1 Reserved Unknown PSU Present 3 Found not yet found Frame Type 2 Reserved Unknown PSU Present 4 Found not yet found Frame Temperature 1 Integer temp PSU Type 1 PSU 160...

Page 26: ...rt these into a hierarchical order or mask as necessary Example of a trap received by the SNMP manager 2 8 Installing Crystal Vision modules The Indigo 2 CoolFlow frames each have 12 slots for Crystal Vision video or audio cards Signal connections are made through rear modules The inside of the frame can be accessed to change the modules by pulling forward the two black knobs one on each side of t...

Page 27: ...ed as follows Remove the two screws holding the bracket adjacent to the slot intended for the module and keep both the screws and bracket in a safe place Insert the module into the appropriate guides and push it fully home Refit the retaining brackets if required The Indigo 2 frame with two modules fitted in slots 1 and 2 Removing modules To remove single modules simply pull on the handle and with...

Page 28: ... and retaining brackets must be removed Fitting rear connectors To fit a rear connector proceed as follows Disconnect the mains power leads from the frame Remove the rear relevant EMC cover s at the rear of the frame by unscrewing the adjacent retaining bars Push fit the selected rear connector onto the appropriate frame slots Refit full or half size EMC covers and replace the retaining bars The I...

Page 29: ...w Note Care should be taken if mixing power supply types It is not recommended to combine the PSU 75i with anything other than a second PSU 75i The Indigo power supply modules are not compatible with similar PSUs used in FR2AV and FR1AV frames Monitoring power supply status A signal from the each of the power supplies is routed through the frame wiring to the front panel electronics This allows an...

Page 30: ...imum cooling Switch one of the four position DIL switch controls the two cooling modes as follows Levers 1 Function Notes 1 up Normal auto cooling Both fans run continuously increasing in speed as the temperature inside the frame goes up When the frame temperature is below approximately 30 C the panel fans run at minimum speed If the frame temperature goes above 30 C the fan speed will increase to...

Page 31: ... as follows Pull down the front panel using the black knobs at either side of the panel Unplug the wiring to the front panel PCB Release the captive screw to the left of the PSU fan It will be necessary to use a screw driver Remove the fan assembly by unclipping the right side from the frame and pull away Note Take care not to damage the panel ribbon cable when removing the fan assembly Once the f...

Page 32: ... installed to prevent redundant PSU warnings Fitting the fan assembly To replace the PSU fan assembly proceed as follows Offer up the fan assembly ensuring that the two lugs fit into two slots in the right hand side of the frame Take care not to damage the panel ribbon cable Tighten the captive screw to the left of the PSU fan Connect to the plug on the front panel PCB If the unit was unpowered it...

Page 33: ...ossible disconnect the power cord s connected to the frame Open the front panel If the frame is powered the fan on the front panel will stop and the PSU fan will automatically speed up to maximum speed Undo the 3 way connector which is attached to 3 wires on the fan from the front panel PCB Using a screwdriver remove the four screws that hold the fan and fan s finger guard to the front panel Remov...

Page 34: ...d is disconnected The sequence is as follows Disconnect ALL the power cords one or two depending on configuration from the rear of the frame Using a flat bladed screwdriver or similar tool gently lever out the fuse drawer from the relevant IEC connector using the tab visible at the bottom of the connector depression Remove the defective fuse and replace with either the spare fuse or with a 5A 250V...

Page 35: ...t panel Indigo 2SE CoolFlow frame The software updater is available from Crystal Vision customer support or as a download from www crystalvision tv Once the updater software cv_reflasher exe is on your pc double click it to run The following popup box will appear Note This is a generic tool used for updating both cards and frames Click Refresh list button and wait whilst the network is scanned Onc...

Page 36: ...by email from Crystal Vision s customer support To obtain a license the frame s MAC address will be required Once you have obtained the licence the file is downloaded to the frame using the board update tool Click the Refresh list button and wait whilst the network is scanned Once done then select the frame for upgrading from the Board to talk to drop down list by IP address or name Select the Dow...

Page 37: ...tional Change PSU fan Upper PSU Unlit Green Red No upper PSU detected Normal operation Change upper PSU Lower PSU Unlit Green Red No lower PSU detected Normal operation Change lower PSU Temp Green Red Normal operation Internal temperature too high approx 65o C Comms Unlit Flash amber Press Device in Statesman mode for comms status If a PSU is not fitted the corresponding LED will not illuminate un...

Page 38: ... more details PSU relays Each PSU contains a relay the contacts of which are brought out to the remote connectors This relay is under frame control and will change state whenever a frame fault is present Note If the frame is fitted with two PSUs the frame will control both relays simultaneously These contacts can be used to operate external indicators as desired Note In certain circumstances there...

Page 39: ...icating the fault Try replacing the appropriate PSU Why does the LOWER PSU LED flash from green to off This will occur if two PSUs are fitted when the Two One PSU switch at the rear of the front panel is set for only one PSU Move the switch into the Two position How do I check RS422 comms status Look at the Comms LED It should flash slowly at medium intensity when a valid communication link is pre...

Page 40: ...sor based on the slot occupied in the frame and the Upper Lower range address setting Older cards may have a special 16 position node switch for use with older frames such as the FR2 12 or FR1 6 In all of the current frames this node switch should be set to zero factory default When the front panel processor detects a card some older cards will identify their location with a node address instead o...

Page 41: ...Crystal Vision frame for operation with an SNMP manager Frame Setup The frame must have a license for SNMP operation for it to respond properly to SNMP requests This can be checked by looking at the frame web page Look at the frame IP address using a web browser You should see a page like this If you click as indicated you should go to the frame home page This may happen automatically ...

Page 42: ... is likely that only the trapsink address needs to be changed Click and drag to select the trapsink IP address and type in the IP address of the SNMP manager being used as the trap receiver Then click on the Store button to write the new value into the frame This will take a few seconds You will then need to re boot the frame as described in the Resetting the Frame below for the setting to take ef...

Page 43: ...06 2012 If you do not see something similar to this then the frame may need to be reset to activate the SNMP license The frame will report the presence of the license even if it has not been activated by a reset The same walk of an unlicensed frame gives the results below ...

Page 44: ...ect the Reset tab Click on the button to restart the frame Note that if the frame has been set to DHCP it may come back at a different IP address The frame should now be set up to respond to SNMP requests and send traps to the desired IP address Sending traps to multiple addresses To send traps to multiple addresses define multiple trapsinks in the config file ...

Page 45: ...RS232 Contact open closure for any power supply or frame fault condition supply out of range or failure fan too slow or fail over heat RS485 loop system for front panel to all modules and rear connection rear connection by way of 26 pin high density D Type connector and RJ45 connector For shared control frame address selectable on front panel for first or second frame in a pair Second serial port ...

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