Crane Voce Media Technical Manual Download

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VOCE Media

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5.9 Free Vend .......................................................................................... 47

5.10 Money .............................................................................................. 48

5.11 System Settings ............................................................................... 52

5.12 Security Codes ................................................................................. 58

5.13 Timed Events ................................................................................... 59

5.14 Telemetry ......................................................................................... 61

5.15 Leave Service Application ............................................................... 61

Section 6—Service Keypad Functions .................................................................. 63

Section 7 - Technical Information ........................................................................ 67

7.1 Water Services .................................................................................. 67

7.2 Hot Water System ............................................................................. 67

7.3 Ingredient Dispense .......................................................................... 67

7.4 Mixing System ................................................................................... 68

7.5 Moving Dispense Head ..................................................................... 68

7.6 Cup Dispense Unit ............................................................................. 68

7.7 Waste Level Probes ........................................................................... 69

7.8 CoEx Brewer (If Applicable) .............................................................. 69

7.9 Oltre Brewer (If Applicable) .............................................................. 69

7.10 Power Supply ................................................................................... 70

7.11 Mains (Voltage) Filter ..................................................................... 71

7.12 Coin Mechanism Transformer (Optional Extra) ............................. 71

7.13 Coin and Card/Key Systems ............................................................ 71

7.14 Coin Mechanism .............................................................................. 71

7.15 Card/Key System ............................................................................. 71

Section 8 - B2C System ......................................................................................... 73

8.1 Vend Sequence .................................................................................. 73

8.2 System Overview ............................................................................... 73

Section 9 - Dispense Pipe Lengths ....................................................................... 77

9.1 To Replace Pipes ............................................................................... 77

Section 10 - Diagnostics and Maintenance Procedures ...................................... 79

10.1 Diagnostics ...................................................................................... 79

10.2 Hot Water Tank De-Scale Procedure .............................................. 85

10.3 Brewer Maintenance - Oltre Brewer .............................................. 86

10.4 System Drain Down - B2C Machines Only ...................................... 87

10.5 CoEx Brewer/Bean Grinder Maintenance - B2C Machines ........... 89

Summary of Contents for Voce Media

Page 1: ...Part Number PR15302000 Issue B Aug 2015 Technical Manual ...

Page 2: ...tended to come into contact with food DIR 2002 72 EC relating to plastic materials and articles intended to come into contact with foodstuffs Tests have been performed by accredited certification bodies in accordance to the following specifications Low Voltage Directive EN 60335 1 2002 A1 A11 EN 60335 2 75 2004 A1 EN ISO 11201 EN ISO 3744 EMC Directive EN 55014 1 2000 A1 A2 EN 55014 2 1997 A1 EN 6...

Page 3: ...tructions carefully before commencing work 2 Beware of Electricity Certain maintenance operations require your machine to remain connected and switched on Only trained personnel should carry out these routines and independently of all other operations Observation of safe working practices in accordance with current regulations is necessary at all times Important Unless otherwise specified always d...

Page 4: ...ldren and the infirm with reduced physical sensory or metal capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure that they do not play with the machine Your VOCE Media machine is for indoor use only and because it is a beverage machine ...

Page 5: ...le 9 2 6 Warranty Card 10 Section 3 How To Vend A Drink 11 3 1 Selecting A Drink 11 3 2 Adding Milk Lightener Sugar 13 3 3 Vending A Drink 14 3 4 Selecting A Drink Using Number Choice 15 3 5 Selecting A Jug or Free Vend With Keyless Transitions 15 Section 4 Programming Mode 17 4 1 Program Entry 17 4 2 Navigating through the Menu Display 17 4 3 Accessing the Programming Mode 18 4 4 Entering or Upda...

Page 6: ...7 8 CoEx Brewer If Applicable 69 7 9 Oltre Brewer If Applicable 69 7 10 Power Supply 70 7 11 Mains Voltage Filter 71 7 12 Coin Mechanism Transformer Optional Extra 71 7 13 Coin and Card Key Systems 71 7 14 Coin Mechanism 71 7 15 Card Key System 71 Section 8 B2C System 73 8 1 Vend Sequence 73 8 2 System Overview 73 Section 9 Dispense Pipe Lengths 77 9 1 To Replace Pipes 77 Section 10 Diagnostics an...

Page 7: ...D Screen ATM Keypad 95 11 2 Control Board 96 11 3 Control Board Connection 1 97 11 4 Input Output Board 92 11 5 Input Circuit 1 99 11 6 Input Circuit 2 100 11 7 Output Circuit 1 101 11 8 Output Circuit 2 102 11 9 Power Circuit Instant and Freshbrew Machines 103 11 10 Power Circuit B2C Machines 104 11 11 Heater Circuit 105 ...

Page 8: ...VIII VOCE Media ...

Page 9: ...ock 15 mm BSP from rising main All weights and dimensions are approximate and are for guidance only 1 2 Water Filter If your VOCE Media machine is fitted with a CoEx B2C brewer then it must be connected to the water supply via a scale inhibiting water filter Crane Merchandising Systems rec ommend and supply the Brita AquaQuell and Cuno range of water filters Cup Type Cup Capacity 150ml plastic squ...

Page 10: ...ection 1 Machine Specifications 1 3 External Features Key 1 Door 7 Adjustable Foot 2 LCD screen 8 Free Jug vend key 3 Door lock 9 Coin entry 4 Cup station 10 Cup stand 5 SureVend Sensor 11 Coin return cup 6 Drip tray ...

Page 11: ...1 Main Switch 10 Kick Plate 2 Service keypad 11 Waste Bucket liquids 3 Cup Turret 12 Waste Bucket solids 4 Cup Dispense Unit 13 Dispense Head 5 Door Locking Mechanism 14 CoEx Brewer 6 Cup Catcher 15 Oltre Brewer 7 SurevendTM Sensor 16 Mixer Whipper System 8 Drip Tray 17 Ingredient Canisters 9 Drip Catcher ...

Page 12: ...4 VOCE Media Section 1 Machine Specifications ...

Page 13: ...ing the key provided Remove transit packing and installation kit Check for visual signs of damage which may have occurred during transit If your machine is damaged or any parts are missing you must contact the supplier immediately 5 Level your machine in both the front to back and side to side planes by adjusting the feet Ensure that the door opens and closes easily and the lock operates correctly...

Page 14: ...ced by the correct fuse available from the manufacturer quoting the information written on the label adjacent to the relevant fuse holder Important If the mains lead becomes damaged in any way it must be replaced by a lead available from the manufacturer 2 4 Installation Procedure A trained installation engineer must carry out the following procedure before the machine can be used for the first ti...

Page 15: ... heater tank has not filled within this time the mains power supply should be switched off and then on again to reset the heater tank time out Important Should the machine fail to fill correctly or leak turn off the stopcock and the power to the machine before investigating the fault 8 Check the display on the front of the machine to ensure that the water has heated to the correct temperature and ...

Page 16: ...it 16 Press the Park Head button 8 located in the Service Keypad on the rear of the door and ensure that the dispense head moves to its fully extended position Press the button again to return it to its correct homed position 17 Freshbrew Models Ensure the brewer cover waste deflection chute and brewer waste container are fitted correctly Slide the container into position directly under the brewer...

Page 17: ... unit using the Cold Unit switch located near the power supply 6 Place the syrup containers in the bottom right hand side of the cabinet and insert the dip tubes into the containers ensuring that the correct flavours correspond to the drinks displayed on the display 7 Prime the syrup selections ready for use by pressing button 13 on the service keypad N B Ensure that the waste bucket is empty and ...

Page 18: ...e warranty card that comes with the machine Use the card to note any problems you encountered during installation your feedback helps us to improve our products and services Return the warranty card whether problems were encountered or not failure to do so may invalidate your warranty ...

Page 19: ...strength 3 1 Selecting A Drink using the Direct Selection method If the machine has not been used for 30 seconds the machine enters standby mode and displays the idle screen To activate the machine and display the drink selection menu press any touch pad on either side of the display Drink selections are made by pressing the corresponding touch pad Depending on the drink selected the customer may ...

Page 20: ...rink Strength and add Milk and or Sugar N B For most coffee selections there are five strength levels available Each selection has a default strength setting that may be adjusted up or down The default strength setting for this drink selection is three as indicated by the three highlighted bars 3 To obtain a stronger or milder coffee press the corresponding Stronger or Milder key In this example S...

Page 21: ...ress the corresponding or key There are three milk levels available for this selection 2 If sugar is required select Sugar by pressing the corresponding key and again levels can be adjusted N B Certain drink selections do not allow milk to be added e g Cappuccino Sugar options remain available Other drink choices do not allow the strength option or milk sugar to be selected e g Chocolate 3 When no...

Page 22: ...wn cup into the dispense area a cup will automatically be ejected from the cup drop unit into the dispense area and the drink selection will be delivered into the cup 2 Once the drink has been dispensed the screen will display the image as shown The drink can then be carefully removed from the dispense area 3 After the drink has been removed by the customer the screen will briefly display a thank ...

Page 23: ...obtain the drink to their preferred taste Also if collecting drinks for other people and if each has a number enter their number and they get exactly the drink they want 1 On the drink selection screen select the number choice key to display the enter code screen as shown below 2 Using the keys enter the number choice code in this example 055 3 Select Start to begin the vend see 3 3 Vend A Drink 3...

Page 24: ...16 VOCE Media Section 3 How to Vend a Drink ...

Page 25: ...st procedures within the machine See Section 5 for full details 2 Once access has been gained to the programming mode see 4 3 Accessing the Programming Mode the screen displays the programming Main Menu Most subsequent menus follow the same format as this root menu 3 A menu item is selected by pressing the corresponding touch key found to the immediate left or right of the item The key flashes bri...

Page 26: ...perator s 3333 These maybe changed if required 4 4 Entering or Updating Parameters There are various forms of screens to change the configuration parameters of the machine from Check Boxes Radio Buttons to Value Increment and Value Entry 4 4 1 Check boxes These are used where there is a multiple selection of parameters available in this example drink selections 1 Press the illuminated touch key ne...

Page 27: ...to the required selection to fill the radio button 2 When the required selection has been made press the Up one Level icon to return to the previous screen 4 4 3 Value Increment These screens enable a value to be increased or decreased in this example setting the Heater Tank Temperature 1 Using the illuminated touch keys increase or the decrease the value as required 2 Select Save to save and appl...

Page 28: ...ry These screens enable a value to be entered in this example the selection timer for the Milk 1 ingredient 1 Using the appropriate illuminated touch keys add the required value 2 When the required value is set select Save 3 Reset clears any displayed value ...

Page 29: ...cleared enabling data to be recorded over a period of time Events enables certain events which have happened with the machine to be viewed power losses last actions etc Identification Numbers this displays the serial numbers of any the boards and MDB equipment fitted SureVendTM displays details of SureVendTM activities Mug Vends displays a count of Mug vends Cup Vends displays a count of Cup vends...

Page 30: ...mperature for a drink and displays the current tank temperature Selection Timers enables the recipes of each drink to be adjusted Custom Selection Names enables a name to be selected for Still Syrup pump and Soup drinks Jug Vend Configuration enables the selection of drinks available the number of cup vends per jug and to enable disable SureVendTM Disable Selections enables individual selections t...

Page 31: ...d Free Vend see Para 5 9 removes all pricing from the drink selection menu Money see Para 5 10 controls all aspects of payment from currency to payment methods and change The options available depend on the equipment fitted System Settings Page 1 3 see Para 5 11 enables aspects of the machine to be set up Machine Information enables particulars about the machine to be recorded and displayed on the...

Page 32: ...een is displayed Default Dispense Head Position enables a default position to be selected LED Color enables the coin entry bezel to be illuminated Automatic Reboot Settings enables the reboot time to be adjusted Security Codes see Para 5 12 enables access to the machine to be restricted codes for both Engineer and Operator access can be set Timed Events see Para 5 13 enables the setup of procedure...

Page 33: ...o view Non Resettable and Resettable Sales Data view data relating to Events and SureVend assisted vend information The Re settable Sales Data and SureVend data menus contain an extra sub menu which enables the engineer to delete the current data from the machines memory N B All sales data is presented in a format required by the latest European Vending Association Data Transfer Standards EVA DTS ...

Page 34: ...otal number of actual vends for each data type 5 3 1 2 By Products 1 This enables the total machine sales for each product to be displayed in a table under Price Sales Discounts Test Vend Surcharge and Free Vend 2 The Price row indicates the price of the actual product The total machine sales for Cash Cashless Token and Token Count are displayed directly on this screen 5 3 2 Resettable Sales Data ...

Page 35: ...s This screen displays information about the MDB coin card device if fitted to the machine Information such as serial and part number and version types of the Coin Mechanism Bill Validator and Card Reader are displayed directly on screen 5 3 5 SureVendTM This screen displays details of SureVendTM activities 1 The totals of Cup Drop Failures and SV Assisted vends are displayed directly on the scree...

Page 36: ... This details all the active errors listing them in a table under the headings a description of the error Event and the Time and Date see Para 10 1 Diagnostics for a complete list of error messages 5 4 2 Error History This displays a table of all the active errors listing them 1 The total of the Active Errors is display on screen with the ability to view the fault details Event Id Time and Date in...

Page 37: ...the test animation accompanied by a Test Started message 2 On completion of a successful test the screen returns to the Dispense Head screen If the dispense head fails to move a Moving Failed message is displayed and you are asked to Continue returning to the Dispense Head screen 3 Four test positions are available Home Vend Position 1 Vend Position 2 and Fully Extended 5 5 2 Switches Sensors This...

Page 38: ... to its fully extended position 1 Water will be dispensed from the heater tank during the test sequence Place a suitable container under the dispense position and on completion empty the contents of the container N B In this test the valves are each energised for 4 seconds allowing an accurate calibration of volume via the restriction on the valves Important Keep hands away from the dispense area ...

Page 39: ... be stopped at any time 5 5 4 Vend Without Cup This menu enables the engineer to test vend all of the drinks that are available from the machine without dropping a cup to ensure each drink is correctly dispensed A suitable container must be placed under the dispense position to receive the vend While the tests are running the test animation accompanied by a Test Started message on a successful com...

Page 40: ...he touch keys are illuminated and the screen displays blank menu options 3 Press each touch key on the drink selection interface once only a bleep and a flag icon appears against the touch key pressed indicating that the touch key is operating correctly 4 When complete press the top left touch key three times to return to the Keypad menu screen 5 5 6 2 Service Keypad 1 Select Service Keypad to tes...

Page 41: ...echnical 2 When complete press any touch key to return to the Test screen 5 5 10 CoEx Module This menu enables the engineer to test the operation of the CoEx module components While the tests are running the test animation accompanied by a Test Started message on a successful completion of the test the screen returns to the CoEx Module screen 5 5 10 1 Home Brewer Use this option to ensure that the...

Page 42: ...machines memory Tip If most selections are to be sold at the same price use the Entire Machine menu to quickly set the entire machine to this price then access the Individual Prices menu to adjust prices for individual selections Entering a single price for the entire machine will over ride any individual prices previously programmed 5 6 1 Individual Prices This option enables the price of each dr...

Page 43: ...t for Mug Discount is then subtracted from the price of the drink selected and the appropriate change credit returned to the customer N B It is important to ensure that any value entered for a mug discount is supported by the coin mechanism fitted to the machine e g if a mug discount is set at 2p but the lowest coin available from the coin mechanism is 5p the machine will not be able to return the...

Page 44: ...and the pressure boiler the minimum temperature for a drink to be set and displays the current temperatures 1 Heater Tank Temperature this can be reduced to 75 or raised to 97 C 2 Minimum Vend Temperature the default value is 75 C this cannot be reduced but can be raised to 97 C 3 Current Heater Tank Temperature the current water temperature 4 Current Water Pressure System Temperature the current ...

Page 45: ...nk 2 Milk Sugar and Instant Coffee these ingredients can be adjusted to offer different strengths to the user and appear in this menu as for example Milk 1 Milk 2 and Milk 3 where Milk 1 is the least amount of milk and 3 is the most The strength is measured in seconds and controls how long the ingredient motor is run and is known as the ingredient throw 3 Each ingredient can be adjusted in this wa...

Page 46: ...n Timer screen 2 Select the Coffee option and then the Selection Timer to display the Timer screen to show the Timer figure 3 Press button 15 on the Service Keypad to dispense a quantity of fresh coffee for the amount of seconds displayed 4 This enables you to weigh the coffee adjust the gram throw figure 5 7 3 Custom Selection Names This menu enables syrup based drinks and soups to be given a nam...

Page 47: ...om the cup drop unit or by a customer placing his own mug in the dispense area 2 The SureVend software monitors the cup station sensor during the time that the cup ring is operated and for three seconds afterwards If a cup is not detected the software will then attempt to drop a cup a second and if necessary a third time after which the customer s money is returned 3 The machine remains in service...

Page 48: ...to match the cups size used 5 7 10 Brewer Waste Management If this feature is On it enables the number of fresh brew drinks dispensed to be limited before the brewer waste bucket is emptied ensuring the bucket is not over filled 1 Brewer Waste Capacity enter the number of vends before the fresh brew drinks are disabled and the waste bucket emptied 2 Current Waste Counter this indicates the number ...

Page 49: ...ich the change filter message is displayed 5 Last Water Filter Changed this indicates the date and time of the last filter change 6 Clear Data resets the counter with a warning 5 7 12 Bowl Rinse At Home Position This enables the Bowl Rinse and CoEx Clean Service Keypad buttons 3 and 11 to be used with the dispense head in the home back position The dispense head remains over the waste bucket remov...

Page 50: ...y thirty minutes for a further two minutes as required without it being power cycled 5 7 16 Allergens Calories This enables any allergens and calories associated with the selected drink to be displayed 5 7 16 1 Allergens Display This enables this feature to be Enabled or Disabled 5 7 16 2 Specify Allergens This screen enables each ingredient used in the machine to be selected and any allergens ass...

Page 51: ...t of the Allergen screens 6 If this feature is enabled each time a drink is selected with an ingredient that has associated allergens these will be displayed for the consumer to see 5 7 16 3 Calories Display This enables this feature to be Enabled or Disabled 5 7 16 4 Specify Calories This screen enables the calorie value for each drink from the ingredient they use The value must be calculated fro...

Page 52: ...enables the Oltre brewer configurations to be viewed and set up 5 7 17 1 Oltre Brewer 1 2 Belt Motor Direction These two indicate the direction the brewer belt is driven and must not be changed 5 7 17 2 Prevend Heat This enables the brewer components to be flushed through with hot water after a period of inactivity This flush ensures the brewer components are warm and therefore the vend hot 1 Enab...

Page 53: ...s to high pressure drinks and is set in exactly the same way 5 7 19 CoEx Brewer This menu enables the following options for the CoEx brewer to be set up 5 7 19 1 CoEx Cleaning This option enables the cleaning of the CoEx brewer with the following options 1 CoEx Tablet Clean This option initiates the CoEx brewer tablet cleaning routine also initiated by Button 11 on the Service keypad For more info...

Page 54: ...e last vend the flush will occur and can be adjusted here 5 8 Menu Setup This menu enables the position of the available drinks on the drink selection menu to be changed and drinks of the same type to be grouped together A maximum of ten drinks can be offered on one menu if more are offered further menus Page 2 2 are displayed 1 Back Button Position this enables the position of the Back Button to ...

Page 55: ...t the menu Category that is to be changed the current drink selections are displayed 2 Select the drink that is to be removed or moved 3 Select new drink or select Empty If left as Empty the words Empty slot indicate that a blank space will appear on the customer drink selection menu 4 Select Up one level to display the new selection on the Cateory screen 5 Select Save to save the change and retur...

Page 56: ... to the machine and which options are selected 5 10 1 Currency Setup This enables the currency for the machine to be selected from the displayed list when using exec monetary devices 5 10 2 Coin Mechanism This enables the coin mechanism fitted to the machine to be selected including the options 1 No Coin Mechanism for machines not charging for drinks 2 MDB Coin Mechanism and Exec Coin Mechanism 3 ...

Page 57: ...ltiple vends as long as there is sufficient credit entered In order to get change the customer must press the coin return touch key 2 Single Change is returned to the use automatically as soon as a valid selection is made 5 10 9 Card Revalue If the MDB Card Reader is fitted enabling the use of a payment card it is possible for a user to pay cash into the machine to add credit to their card This me...

Page 58: ... values see Para 5 10 12 to the same figure to avoid the customer being short changed 5 10 12 Accept On Low Change This menu is only seen when a MDB Coin Mechanism is fitted to the machine and is Enabled on the Coin Mechanism menu When the total value of the coins in the coin mechanism falls below the value set on this menu the machine will stop accepting coins and notes for which it cannot return...

Page 59: ...ne to be selected 1 Select Accepted Credit Card Types to display the following Credit Card options 2 Select the required Credit Cards to be displayed on the Selection screen 5 10 17 Display Cards for MDB Cashless This options enables images of the Accepted Card Types to be displayed when the machine is in cashless mode This menu enables this facility to be Enabled Disabled ...

Page 60: ... entered to be displayed on the screen if required 2 Contact Number this enables a contact phone number to be entered New numbers can be added deleted and any previous numbers used are shown 3 Machine Id each individual machine can be named to help with identification and is shown in the DEX report 4 Machine Location the location of the machine can be added to help with identification and is shown...

Page 61: ...11 5 Language This menu enables the selection and installation of different languages on the machine available languages are displayed additional languages can be installed from a USB stick Different languages for the customer user and the service engineer can be used simultaneously 1 Install Language to install a new language it must be available on a suitable USB stick and file format 2 Remove L...

Page 62: ...chine by either of the following two methods plug a DEX enabled device into the DEX port J16 on the main control board plug a USB stick with the path and folder of atlas dex into the USB 3 socket on the main Control Board A series of fast beeps signals the capture of the DEX data to a txt file 3 DDCMP Wired data can be downloaded via a plugged in DDCMP device 5 11 6 2 DTS Audit List This menu enab...

Page 63: ...required 5 11 7 Screen Brightness This menu enables the brightness of the drink selection screen to be adjusted when in normal operating mode and when in Power Saving Mode 5 11 8 Software Updates This menu enables new software versions to be uploaded via a USB stick 5 11 9 Backup Restore This enables a backup of the current configuration on the machine and the ability to restore the default or ava...

Page 64: ...st be a png file no spaces are allowed in the file name use an underscore if necessary no larger than 94 x 94 pixels located on a USB stick in a folder called atlas logo file_name png The USB stick is inserted into the USB 3 socket on the Control Board the machine automatically recognises the file location and inserts the logo 5 11 13 Custom Configurations This enables a specific configuration ava...

Page 65: ...tracted into the machine 2 Fully Extended remains extended in the vend position 5 11 19 LED Color This enables the illuminated coin entry bezel to be programmed with a range of colors and or color sequences 1 Select the required color or sequence from those available FP fast pulse HB slow pulse heart beat Blue steady color 5 11 20 Automatic Reboot Settings The machine automatically reboots resets ...

Page 66: ...rtant On no account should this code be altered without first consulting your supervisor or manager 1 Enter Pin this pin enables the following pins to be changed 2 Change Engineer PIN this displays and enables the pin to be changed for entry into the Engineers program 3 Change Operator PIN this displays and enables the pin to be changed for entry into the Operators program 4 Change Keyless Jugvend...

Page 67: ...d to perform an automatic backup of all user configurable settings and sales data stored in its memory 4 Power Saving Events This enables the setup of periods when the machine enters a power saving mode In this mode the water in the boiler is not maintained at the normal vend temperature but at a lower temperature of 70 C The method for creating updating a timed event is the same for all four even...

Page 68: ...ate is set to Disabled and the Frequency Type is set to Daily 4 Select Enabled Disabled and Enable to enable the event 5 Select Start Time to display the Start Time screen N B You can switch to either 12hr or 24hr mode on this screen 6 Set the start time to 10 30 and Save 7 Select End Time to display the End Time screen 8 Set the end time of 2 30 14 30 and Save 9 Select Days Of Week and select on ...

Page 69: ... event are now set and the screen below displays the following Free Vend event The event is Enabled and starts at 22 30 on Friday night it finishes at 02 30 on Sunday afternoon and occurs Weekly for the selected Selections of drinks 14 From this menu the engineer can quickly and easily set up additional Time of Day Sanitation Backup and or Power Saving Events as required N B When setting a discoun...

Page 70: ...62 VOCE Media Section 5 Engineer s Program ...

Page 71: ...ed ensuring that the water used in the sequence is delivered at the optimum temperature to kill any micro organisms 3 Each water valve and the corresponding whipper are switched on in sequence Once the flush cycle is complete the machine returns to standby mode N B Co Ex brewers are cycled and rinsed Oltra brewers are not rinsed 4 To flush the machine Open the front door of the machine Caution Ens...

Page 72: ...tion is correct has not under overfilled the cup and most importantly tastes good 3 Press the X Exit key on the drink selection keypad to exit from the Test menu and return to stand by mode 6 7 Button Cup Test This button enables the operator to test the operation of the cup drop unit after refilling the cup stacks When the button is pressed the cup drop motor is operated and a cup is ejected from...

Page 73: ...s that this brewer cleaning routine should be carried out on a weekly basis refer to the Operator s Manual for full details 6 12 Button Reset Waste Counter F Brew B2C Machines This is only relevant if the feature is turned on during installation Every time that the waste container is emptied the waste counter must be reset Press button 12 on the service keypad Two audible bleeps confirm that the c...

Page 74: ...66 VOCE Media Section 6 Service Keypad Functions ...

Page 75: ...ents are added to make the drink The hot water valve dispenses straight into the cup 4 Should the inlet valve fail or mains water supply be disabled the controller board will detect a fault after the inlet valve open signal has been active for 2 minutes and the required water level has not been reached At this point the keypad will be disabled all outputs from the controller board including the he...

Page 76: ...icker and more direct cup drop and also helps to prevent cross contamination of drinks The head features two separate dispense positions depending upon the drink being dispensed 2 The mechanism is operated by a 24v DC 48 RPM motor The motor is connected to a pinion which engages with a rack on the dispense arm This mechanism is used to move the dispense head backwards and forwards 3 A micro switch...

Page 77: ... detected the LCD will display the Out of Cups message 7 7 Waste Level Probes 1 The waste level probes positioned in the waste bucket detect the water level in the bucket 2 The system consists of two probes in a moulded body When the water level is high enough that both of the probes are immersed in the water a message is displayed on the LCD indicating the waste bucket is full and the machine is ...

Page 78: ...ives the filter belt and the waste is scraped into the waste bucket 7 10 Power Supply 1 The main power supply unit PSU provides power to the machine It is mounted in the top right hand side of the machine and can be accessed by removing the top RH panel 2 The PSU converts 230v AC to 24v DC to run the valves whipper motors ingredient motors brewers etc fitted to the machine The solid state relay mo...

Page 79: ...h validates the coins communicates with the vending machine controller through a serial communication interface 2 Once sufficient credit has been accumulated a vend will be permitted Where possible the coin mechanism will return the appropriate amount of change to the customer 7 15 Card Key System 1 The card system fitted to the machine communicates with the vending machine controller using the sa...

Page 80: ...72 VOCE Media Section 7 Technical Information ...

Page 81: ...stem a water flow meter will send pulses back to the main controller and the espresso selection will be delivered into the cup 5 Once the required amount of water has been pumped through the system the inlet valve closes and the pumps stop pumping water through the system The brewer compresses the used coffee pellet the pressure relief valve is opened and the espresso valve switched off 6 The brew...

Page 82: ...he valve allows for heat expansion while the machine is in stand by mode 9 Grinder Mechanism Not Shown On Water Flow Diagram The grind mechanism consists of a 230V ac conical grinder with a manual adjustment When an espresso based drink is selected the grinder will run for the programmed time grinding beans and feeding the brewer at the same time The grinder is fitted with a manual adjusting mecha...

Page 83: ...am B2C Single Pump Key 1 Module Inlet Valve 2 Pressure Regulator 3 Flow Meter 4 Pump 5 Pressure Boiler 6 Espresso Valve 3 Way 7 Pressure Valve 2 Way 8 Relief Valve 3 Bar 9 Dispense Valve 10 Heater Tank 11 Water Inlet Valve 12 Water Filter 13 Non Return Valve 14 By Pass Note System shown in idle state ...

Page 84: ...am B2C Dual Pump Key 1 Module Inlet Valve 2 Pressure Regulator 3 Flow Meter 4 Pump 5 Pressure Boiler 6 Espresso Valve 3 Way 7 Pressure Valve 2 Way 8 Relief Valve 3 Bar 9 Dispense Valve 10 Heater Tank 11 Water Inlet Valve 12 Water Filter Note System shown in idle state ...

Page 85: ...es 1 Open cabinet door and extend the delivery head by pressing 8 on the service keypad 2 Using the above information about pipe size connect the pipes to the dispense head the numbers on the diagram below indicate which mixing bowl brewer should be connected to which nozzle 3 The pipes should be cut to such lengths that when the head is in this extended position they are not too taut and neither ...

Page 86: ...78 VOCE Media Section 9 Dispense Pipe Lengths ...

Page 87: ... the machine out of service as there are no zero priced or free vend items so vending is not possible Coin Mech No Comms Communication error detected between Coin Mech and machine Coin Mech ROM Error MDB coin mech ROM checksum test failed fatal error Coin Mech Acceptor Unplugged MDB coin mech is unplugged or faulty Coin Mech Acceptor Jammed Coin jam detected in coin acceptor Coin Mech Payout Jamme...

Page 88: ...re Error in cup peeler assembly of cup drop unit Unable to see micro switch transition within the timeout period The machine will not attempt to drop any further cups once this error is set Searching For Cup Stack Cup drop unit is currently searching for cups in the turret This error will be removed once the search operation is complete The machine will operate in Mug only mode while this error is...

Page 89: ...is error The error can be down to faulty motor or faulty opto sensor Brewer Jam Unable to detect switch input in the given time out for Uni Paper or Oltre paperless brewer present in the machine This will disable all drinks based on this particular brewer Brewer Waste Pail Full Brewer waste capacity is exceeded This error will only be raised if brewer waste management is enabled It will disable al...

Page 90: ...stablish communication with the I O board This error will be cleared by the software if it is able to successfully re initialise the I O board No Selections Available No selections available on the machine Usually a result of incorrect machine id configuration id or Cup Size being set on the machine All Selections Disabled All drink selections have been disabled The machine is taken out of service...

Page 91: ...l Validator Motor Error The bill validator is reporting a motor error Bill Validator Sensor Error The bill validator is reporting a sensor error Bill Validator ROM Error The bill validator is reporting a ROM error Bill Validator Acceptor Jammed The bill validator is reporting that the acceptor is jammed Bill Validator Stacker Error The bill validator is reporting a stacker error Bill Validator Sta...

Page 92: ...hieved No Water CoEx Unable to see minimum required flow when dispensing water from pressure boiler All drinks related to pressure boiler will be disabled Low Water Cold Cold unit tank is low on water The error is cleared when cold unit tank is filled up No Water Cold Cold Unit was unable to fill up in the allocated time All cold drinks will be disabled Cleaning Required CoEx Brewer It s been at l...

Page 93: ...steps as a guideline only and always refer to the instructions supplied with the de scaling agents regarding dosage and de scaling time 1 Switch off the machine and open the door Remove all canisters and back covers 2 Using the drain hose fitted to the tank remove the bung and drain the water from the heater Safety First Allow the water in the tank to cool before draining 3 Once all of the water h...

Page 94: ...ericidal cleaner in accordance with the manufacturer s instructions 2 Open the door of the machine 3 The brewer will always return to its fully open position at the end of the vend cycle In the unlikely event that the brewer chamber is closed 4 Press 2 on the service keypad the brewer will start to move and will stop at the open position Disassemble the brewer as illustrated 5 Clean the Oltre brew...

Page 95: ...ps confirm that the counter has been reset to zero 10 4 System Drain Down B2C Machines Only Should it become necessary for the engineer to do any work on the B2C water system it is very important that the following sequence is followed to ensure safe working as well as correct system fill and heating when the machine is powered up 10 4 1 Cooling down the B2C system 1 Open the front door of the mac...

Page 96: ...raining down the module allows the engineer to safely work on system components It may also be necessary to do this for transit purposes N B A cool down cycle MUST be carried out before draining the module 1 Remove the lower cover from the module to expose the boiler blanking plug 3 Hold the collar and remove the plug Attach a length of silicone pipe to the outlet to act as a drain tube Place the ...

Page 97: ...an Grinder Maintenance B2C Machines Only Espresso machines are fitted with the unique CoEx brewer unit which produces both fresh coffee and espresso based drinks from ground beans and freshbrew pre ground coffee from the same unit Routine cleaning and maintenance instructions for this unit can be found in the Voce Media Operator s Manual Part No PR14987000 10 5 1 CoEx Brewer Grinder Blades 50 000 ...

Page 98: ...ly from the brewer Holding the filter assembly as shown turn the locking ring anti clockwise to its open position indicated by the two arrows Carefully remove the old filter unit down and out of the CoEx brewer unit Discard the used filter unit 3 Remove the bolt securing the brewer drive coupling to the input shaft Pull the coupling off of the shaft and place to one side Ensure that the captive lo...

Page 99: ...mponents thoroughly to remove all traces of waste coffee product 6 Take the new lower piston and cylinder assembly from the service Before assembling the unit to the swing arms filter holder assembly ensure that the lower piston a is at the top of its stroke as shown in the photograph 7 Ensure that the piston drive cam b is positioned as shown If necessary push the piston drive cam anti clockwise ...

Page 100: ...ewer release lever mechanism operates correctly 11 Re fit the brewer drive coupling to the input shaft ensuring that the raised pip b lines up with its locating dimple c on the input shaft Ensure that the captive lock nut is retained in the plastic drive coupling moulding Refit the bolt to secure the brewer drive coupling to the input shaft 12 Take the new filter head assembly from the service kit...

Page 101: ...eplacing the Grinder Blades 1 Isolate the machine from the Mains power supply Push in the bean canister shut off to close the fresh beans outlet Carefully remove the fresh beans canister from the machine and place it to one side Pull up and remove the grinder adjusting wheel assembly b from the rear of the grinder body Unscrew the grinder body c anti clockwise and remove it from the blade housing ...

Page 102: ... Re assemble the grinder adjuster wheel assembly to the grinder unit 4 Refit the fresh beans container to the machine Pull the bean canister shut off to its fully extended position 5 Turn on the electricity supply to the machine Important Before returning the machine to service the engineer must carry out the Grinder Calibration routine see Para 5 7 2 1 to ensure correct operation of the grinder w...

Page 103: ... 11 Electrical Electronics Information The diagrams shown on the following pages illustrate the layout of and the connections between the electrical and electronic components within VOCE Media machines The following diagrams are common to all machines except where stated 11 1 LCD Screen ATM Keypad ...

Page 104: ...functions The board is located inside the door behind the monetary cover To gain access to the board 1 Switch off the power to the machine and open the front door Release the catch securing the monetary cover 2 Open the monetary cover Unscrew and remove the two screws securing the control board cover Carefully remove the control board cover ...

Page 105: ...hnical Manual 97 Section 11 Electrical Electronic Diagrams A FRESH APPOACH TO VENDING 11 3 Control Board Connections 1 The diagram below illustrates the connections between the control IRDA and LED boards ...

Page 106: ... Electronic Diagrams 11 4 Input Output Board The input output board is located at the top RH side of the machine It is mounted onto the rear of the cabinet and can be accessed by removing the ingredient canisters and the RH boiler cover ...

Page 107: ...Technical Manual 99 Section 11 Electrical Electronic Diagrams A FRESH APPOACH TO VENDING 11 5 Input Circuit 1 ...

Page 108: ...100 VOCE Media Section 11 Electrical Electronic Diagrams 11 6 Input Circuit 2 ...

Page 109: ...Technical Manual 101 Section 11 Electrical Electronic Diagrams A FRESH APPOACH TO VENDING 11 7 Output Circuit 1 ...

Page 110: ...102 VOCE Media Section 11 Electrical Electronic Diagrams 11 8 Output Circuit 2 ...

Page 111: ...Technical Manual 103 Section 11 Electrical Electronic Diagrams A FRESH APPOACH TO VENDING 11 9 Power Circuit Instant and Freshbrew Machines ...

Page 112: ...104 VOCE Media Section 11 Electrical Electronic Diagrams 11 10 Power Circuit B2C Machines ...

Page 113: ...e water temperature At room ambient temperature the thermistor resistance is approx 3000 ohms At 96 C the thermistor resistance is approx 200 ohms Both Boiler Heating Elements are controlled by Solid State Relays which are in turn controlled from the I O Board The Main Boiler Element is rated at 2 4kW the B2C Boiler Element is rated at 2 0kW Should control of the Heating Elements fail for any reas...

Page 114: ...106 VOCE Media ...

Page 115: ...Technical Manual A FRESH APPOACH TO VENDING ...

Page 116: ...nd technical information for the Crane range www cranems co uk technical Pipsmore Park Bumpers Farm Industrial Estate Chippenham Wiltshire SN14 6NQ Tel 44 0 1249 444807 Fax 44 0 1249 44819 Email sales cranems co uk Website www cranems co uk CRANE MERCHANDISING SYSTEMS ...

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