
Technical support
If you need advice about your camera or if you need assistance troubleshooting a problem with your camera, it’s
highly recommended to describe your issue in details and contact us via E-mail at
It would be helpful if you can fill-in the following table and send to us before you contact our technical support
team.
Camera Model:
Camera’s SN:
Describe the issue in as much
detail as possible:
If known, what’s the cause of
the issue?
How often did/does the issue
occur?
How severe is the issue?
Parameter set
Please connect the camera directly to PC and use iDatum
to make note of the parameter when the issue occurred.
Hangzhou Contrastech Co., Ltd.
C-5F, No. 8 Xiyuan 9th Road, West Lake
District Hangzhou Zhejiang 310030 China
Tel: 86-571-89712238